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Custom Color Set
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66,689 Verified Client Reviews |
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Easy to use and packaged thoughtfullyI have been ordering eSalon color during the pandemic. The color is perfect and it is easy to follow the instruction to apply. (Best done by a helper) My main complaint is the shipping is very slow and unpredictable even when the order is well in advance of the use date. Post office uses a private service carrier that is terrible. Would like to order highlight kit which is said to be out of stock. 0 of 0 people found this review helpful. Did you? |
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Shipment was missing a few itemsMissing shampoo, conditioner, only one pair of gloves. I like the thicker formula. 0 of 0 people found this review helpful. Did you? |
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The worst color everI hate this color. Everyone I know has said how wrong it is and how it's nothing like the color I usually get. I wanted a dark Auburn, I got something almost black. My family says I look awful, and the kindest thing anyone can say is at least it's during the pandemic and so I don't have to see anyone. It's so dark customer service says there's nothing I can do but wait, and maybe color my roots as it grows out. Instead of feeling better about myself I feel awful and self conscious. I wish I'd bought the store brand. This is awful. 0 of 0 people found this review helpful. Did you? |
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The color was near perfect!I still need to use the purple shampoo to remove the brassy tones, but I just love the color otherwise! 0 of 0 people found this review helpful. Did you? |
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Very PleasedI thought that it was going to be a little too dark, but having got used to the colour, I am happy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulia - Thank you so much for sharing your feedback with us. We are tickled to hear you’re loving your Custom Color and we cannot wait to blend your next Custom Color! |
Covered graysCovered gray at roots 100% 0 of 0 people found this review helpful. Did you? |
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I’m not sure why but, every time I used it, I get flakes.I like it. The only thing is that I have been developing flakes. I wish it didn’t happened. 0 of 0 people found this review helpful. Did you? |
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Shipping to Canada takes too longThe product is great but shipping to Canada is more than a month long. Covid definitely doesn’t help but I had to turn off my plan for this reason only. If you’re in Canada, be aware of major shipping times. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Still beautifulI thought I was reordering my original color and realized I did not. I wish they would make it a little easier to reorder a previous color. Got my fingers crossed for my next order. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
I need your help. How can I speak to colorist?I need to speak to a colorist 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsColly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |