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Custom Color Set
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66,591 Verified Client Reviews |
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Easy process and more accurate color this time aroundThe customer service was awesome. They sent me an email inquiring if my order was received (it was not) then they proceeded to send me a replacement since it had been lost. The color was adjusted this time to a darker shade and this time the color was much more accurately matched to my natural color. I notice that after about a week I can see some grey hair (not roots) visible. I am not sure if grays are tricky to take up the color or I am not saturating them enough (even though I feel like I am super saturating the grey area). I am going to try and be more particular about the application and see what happens. I also love the shampoo and conditioner provided. It makes my hair so silky smooth. I am considering trying the root cover products and ordering the shampoo and conditioner next. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Jennifer, We're thrilled to hear that you're enjoying your custom Dark Brown color. We look forward to our next opportunity to delight you! |
Not enough productI have thick hair and sent in my pic but did not have enough color to cover my greys. I did like the golden brown color but wish it was a little lighter of a brown. It was just covering my roots and just looking at what they sent I knew it wouldn't be enough! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Colour not quite rightI have had several colour kits from eSalon now and have tried to offer feedback to the colourists each time in order to achieve the shade I want. The first one I used probably came the closest but was a little too dark. However this time I ended up disappointed with the colour result. I am looking to achieve a mahogny shade but found this one too light - its more auburn brown than mahogany! On a positive note the grey coverage was good and that has been the case each time.Better luck next time with my colour I hope. 0 of 0 people found this review helpful. Did you? |
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SAVES ME TIME AND MONEYI REALLY ENJOY BEING ABLE TO COLOR MY ROOTS MYSELF. THIS PRODUCT COVERS MY GRAY 100 % WHICH IS DIFFICULT TO DO. IT SAVES ME FROM HAVING TO GO TO THE HAIR SALON EVERY MONTH. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPam - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring! |
Gray coverage subparThe gray coverage was not as good as I had hoped. It looks like blonde highlights instead of gray though. I also got a very itchy scalp the day after coloring and a few spots that scabbed over on my scalp. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Always greatEverything I need for good results. Now all I need is a set of eyes and hands behind me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsThanks so much for your feedback, ! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Great colour & contentsI really liked the colour. I also really liked the smell of the conditioner which is a plus but the condition of hair afterwards didn't feel as nice as previous box dyes i've used. I would like to continue but feel for the price and considering i have long thick hair i would want/need two lots of the colour everytime not just the first time 0 of 0 people found this review helpful. Did you? |
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Everything you need!Everything you need on one box except for the hair clips. My color is correct and easy to follow instructions. I may never go to a salon for coloring again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMorgan - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Color is very good, conditioner is pretty weakI like the end color, but I find the post color conditioner doesn't help as much with the post treatment dryness of my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaurel - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
ConditionerIts a beautiful colour just right,the only i would say is that for my hair the conditioner is not enough as my hair is very thick 0 of 0 people found this review helpful. Did you? |