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Custom Color Set
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66,591 Verified Client Reviews |
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Too dark too much ammoniaEnd result was not bad but the color was darker than the picture shown way darker and it had too much ammonia.I do keratin treatment so I rather have it with less I will skip the next order for now. Thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarolina - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Great color but ...I love the way my hair looks after using the personalized color but now that I've ordered a new shade I'm starting to wonder if they are actually hair stylists. They only ever send 20 vol developer and since I went darker the roots ends color definitely should have come with 10 vol or less to better save the integrity of my hair. Other than that though they are easy to communicate with and my color looks great! 13 of 14 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
TOO DARK- AGAINNEW FORMULATION IS STILL TOO DARK. FOR THE THIRD TIME. CANCELING MEMBERSHIP. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
ReviewI am pleased with the color that came and look forward to the next one maybe something with a bit more red though 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlyssa - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Awesome colorI had requested a bit of a change to what I had gotten as my hair still had an orange tint to it. Which was corrected!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Custom color setColor last doesn’t fade after washing a couple of times 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
RevivedIt took me a while to pluck up the courage to use my colour kit, but finally did it on Saturday. My god what a difference, the only thing is my grey/white was so extreme it was hard not to get it on my already residual shade so it looked quite dark. The next day I noticed I have the “halo” effect where it looks a bit orange/gold. I am hoping my next touch up will help with this. Otherwise I would recommend eSalon to everyone, and the biggest upside is you’ll save yourself a fortune. 0 of 0 people found this review helpful. Did you? |
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Includes everything you need!Loved the color, but may tweak a bit. The color was what I selected but seeing on, I think I want to change it up a bit. The kit included everything you need, and even things you wish you had when you used boxed hair color purchased from the drug store. Loved the extra pair of gloves and the stain preventer and stain remover. Hair felt healthy and was shiny/glossy after I was done. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Good grey coverage.Well, fairly pleased with my colour. Except there are a few bits that look more a light ginger than my expected light blonde. Followed instructions properly too. 0 of 0 people found this review helpful. Did you? |
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Nice ColorI find it hard to choose the exact color. This color did cover my gray. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRosalyn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to adjust your color. Please let us know if there is anything else we can do to help! |