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Custom Color Set
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66,591 Verified Client Reviews |
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Not happyThe custom color is what I wanted, now the gray coverage is NOT good at all after a week my grays are showing and I don’t like that. Might need to cancel. I Hebe color my hair 3 times and every time the grays start showing after one week. Not happy!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsReyna - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color kiI believe I ordered the full color kit and I got the root kit...I really needed the full color kit.... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarianne - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Love the productsLove the products and plan on continuing receiving this 2-3 times per year. However a little disappointment with the reward program. I’ve been purchasing beginning 2012/2013 and none of those orders counted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
My Hair colorMy hair is now different shades. See my current picture. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
PerfectCovered my grey like A Pro 0 of 0 people found this review helpful. Did you? |
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Loved it!I really love the color they worked out for me as well as the highlights. I had my daughter apply both following your instructions. The only problem is that my hair started falling off after three weeks. I had my thyroid checked and it came back okay, so I’m putting my order on hold for now. I wonder if others have had this problem before. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsInes - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Happy customerThis did exactly what was promised. I only wish they offered a lifting agent so that I could try more vibrant colors on my naturally brown hair! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIleana - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Love the colorEasy to use, love the color, your color consultants were correct, the other color would have been too dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Love the colorIt last for at least 7 was, but the gray on my temples wash out after about 2 was. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - We are sorry to hear that you were not fully satisfies by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
DelayedHi Esalon team, Unfortunately I am quitting your account , I live in Czech Republic, last time I orders in 14th of June and after a big hustle of custom office I received today and I paid extra 30£… so that’s became the really expensive hair color for me.. as it’s mentioned on your account that delivery is free… Please I request you to delete my account and all information from your site.. Many thanks. Munazza Zahid Czech Republic 0 of 0 people found this review helpful. Did you? |