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Custom Color Set
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66,591 Verified Client Reviews |
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1st time using eSalonI like it, it did cover a lot of my gray hair (but 4-5 didn't + some were lighter (bronze or golden color). I like the color but I wish it colored my hair lighter. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Changes…I’ve been a customer since 2016. I loved ESalon because the color was perfect, but mostly because the color covered my gray (actually all white) roots. And it lasted until my hair grew out, about 3 weeks. Now though… ESalon said they changed the formula (UGH!) and it is not lasting at all, I am seeing my gray/white come back within 2 weeks. I have always followed the directions, but at this rate, I might as well go back to the drug store formula I was using before. Cheaper and it lasts about as long. Come on ESalon! You were great in the past. Why change a good thing? 610 of 621 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I like it but…Hard to cover grays completely. They’re covered but I still looks like a different shade. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Perfect product, perfect customer service!! ****I was excited to receive my first ever eSalon kit and dyed my hair as soon as it arrived. From packaging to instructions and the product itself, I absolutely loved it! Great first impression. (I had asked for a blue/black and left notes that I really would love to see an amazing blue hue and what my hair history had been!) I dyed my hair and waited for it to naturally dry and went outside to take a picture and get a good look. Unfortunately, the colour was not as expected. It was like a soft black but I could still see a red/brown tone to it, no blue. So I thought I would email directly and just explain with a few photos that it didn't come out as planned, which was a shame. Within 24 hours, I had a response from Jennifer! She was quick to reformulate the dye and said that I would see the changes on my account but also said that if I wish to use it earlier than my scheduled 8 weeks reship, I could and it was at no additional cost! Just amazing! (I also asked for her professional opinion as to when I could redye and an even quicker response was given) I waited for my next package to arrive and I was (again) excited to see if it was going to work with the new formula and I dyed my hair once more. The result was........ PERFECT! Black with a beautiful blue hue!! I love it and couldn't be happier with the result and the customer service! I would highly recommend them to everyone I know! 0 of 0 people found this review helpful. Did you? |
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My perfect color!I haven't had my hair the original color for over 35 years, my color is exact now, same as when I was a teenager! Can't buy this color in a box!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVicky - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying the color! We truly value your feedback and look forward to hearing from you again in the future! |
Love my colourEveryone comments how natural it is.Went through lockdown and did not bother colouring but now back to colouring again..Why did I stop I ask myself. Do find though colour is fading quicker.Is there something more permanent . 0 of 0 people found this review helpful. Did you? |
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Not what I expectedI had asked for more red in the mix, however, the colour turned out to be just darker, not more red. Also, my hair is quite dull, when it should be shiny. Not happy. 0 of 0 people found this review helpful. Did you? |
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Beautiful colorLook very natural! Lots of color. Wish the Shine was a touch more though. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
It’s goodBut still too dark. Despite multiple feedback given 0 of 0 people found this review helpful. Did you? |
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Started a little rocky, but the costumer service saved it.Well there wasn’t enough color to cover my hair. So when I reached out they immediately got more color out to me; I just had to spend about a week in a ponytail till it got to me. After I followed the directions on my second color It came out great. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTerri - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you |