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Custom Color Set
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66,615 Verified Client Reviews |
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Convenient!I enjoyed receiving my eSalon hair color packages in the mail bc it made my hair coloring easier and more convenient. I like the color made for me, but both times I used the hair dye within a few months of each coloring and followed the instructions step by step - I noticed that both times it did not cover my grays and my ends came out darker than the top of my head. So that’s kind of a bummer bc I feel like it was kind of a waste since the point was to cover up my grays and it didn’t. Hopefully if I order again the next coloring will work better. 3 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsMelanie - We are sorry to hear that you were disappointed with your color results of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Great Products Great Customer ServiceAfter my first use, I wasn’t completely happy with the undertone of the color. One email to explain my dissatisfaction and it was immediately rectified in my next order. This color system is easy to use, and the results are fantastic! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichele - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Wicked awesomeCouldn't ask for a better feel when applying 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCrystal - Thank you so much for sharing your feedback with us. We are tickled to hear you’re loving your coloring experience. We look forward to the next opportunity to delight you! |
Change in productI have been an e-salon customer since 2014 and I love my color. Unfortunately, I have to agree with other reviewers. The quality of the product seems to have gone down. The color is washing out too quickly. I used to have coverage for at least 2-3 months and now it is down to one month. E-salon please fix this. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAlexis - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
I love the colorI love the overall color it looks pretty but my sides where the gray and three days the gray come back 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPearl - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Uneven coloringI’ve recently notice that the hair coloring isn’t consistent. It’s not cooling well, almost looks like my hair has stripes 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Change in formula?Last couple of times I have noticed that coverage of my grey hair has not been as successful ie has lasted no more than a couple of weeks around the hairline and sideboards in particular. I wonder if there has been a change in your formula? I notice other clients have reported a similar experience recently. 1 of 1 people found this review helpful. Did you? |
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ColourNot sure why but last colour turned out pretty dark on ends with just the top showing the red 0 of 0 people found this review helpful. Did you? |
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Happy but not estacticI love the color. Just what I was looking for. The only problem it still did not cover my grays great on my sides of my face.. I feel I will have to color again with 2 weeks because they will gray will be showing bad enough that I can’t pull my hair back. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Color ChangesThe first order was a beautiful color and lasted about 8 weeks. The last 3 orders have been so inconsistent with my first order. I am very disappointed in the results. One order came in so dark, and the following order was so light (I'm glad we were too busy to do my hair color for a while, so I had both kits at home) my husband had to mix the two to get a color close to my first order. My latest kit is so light, I don't even want to use it. Inconsistency will lose me. I sent a message to customer service today, so we will see how they will correct the issue. ***Changed my rating on 5/14/2022 I changed my rating from a 2 star to a 5 star! I'm all about customer service and eSalon rates very high with me. As you can see from my comments above, I was not satisfied with the product, but eSalon jumped on my complaint and changed my color per my instructions. While I was waiting on my new shipment, we decided to use up the last kit. HOWEVER, my husband changed his method. (I'm not sure whether we missed anything in the instructions, but here is the change.) After my husband shook the color "vigorously" he let it sit for about 10 minutes. Then shook the product again. The color darkened up which was similar to our first shipment. He applied it and I just showed him and we are SOOOO happy with the results. I am totally satisfied with the color, but mostly this company! Thanks eSalon.... 26 of 27 people found this review helpful. Did you? |