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Custom Color Set
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66,615 Verified Client Reviews |
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Easy to useI loved the color although I will go lighter next time. Also, did not cover my white/grey hair around my face even though I put it there first. Still okay with it though. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLona - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Has the formula changed?I have been using esalon for several years now and have loved it up until my last three orders, I normally color every 6 weeks but lately my color has been fading after just 2-3 weeks and, it is not coloring my grey near as well. I used to get full coverage but, not lately. I sent an email to the team in hopes of resolving this issue, If it does not improve then I will have to stop buying it and just go to my hairdresser for color. Please esalon resolve these issues, I have absolutely loved my color until recently. 4 of 4 people found this review helpful. Did you? |
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Response From Our ExpertsTamara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Colors are great, except it makes my scalp itch.I love the color but the only thing I don't like is that it makes my scalp itch. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulieta - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Something’s differentAfter reading other reviews, I agree. Something is different, my color is not holding. I also noticed that the coloring does not have its full strength and when I rinse my Greys are lightly colored. I’ve been a customer for years and something is definitely different. Did you change the formulas? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Medium blonde shade is better for meI love the medium blond shade, however the gray coverage could be a little better. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSharron - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Quality colorI like the color . I'm trying to stay away from brassiness because my hair pulls alot of red when dying. This is a great medium brown color with lots of demension. You can tell it's a quality product. The only complaint I have is it did not cover all my grays ..the baby gray's in front and some on top. I'm about 30@% gray; so I don't have alot. I may need to order again to redo it? I left it on for 47 minutes, I didn't want it to get super dark. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsVicki - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color too blonde for meThis leaves my hair really soft and highlighted but I find it too blonde for my liking. 0 of 0 people found this review helpful. Did you? |
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ColorProduct quality was excellent but color was too dark after application. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Need slightly darker shadeNeed slightly darker shade 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsGloria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Very HappyI wasn't sure if I'd be happy with my custom mix hair color but I followed the directions and it turned out exactly if not better than I expected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |