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Custom Color Set
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66,866 Verified Client Reviews |
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Can’t get it rightGranted my red color has always been a challenge to professionals but when I said I want to go a shade or 2 darker I didn’t mean send me 2 bottles of 60% brown 40% red. When I contacted my “stylist” I got no response so I’ve moved on to another company. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
not in loveThis made my hair turn a strawmberry blonde that was not advertised and I didn't want. I have been using a toner and still the red is in it. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsBrenda - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Don't like new formulaBeen a client for years but the changed formula washes out in a couple weeks and doesn't completely cover my gray anymore. My hair is coming out too brassy and seems dry. I always liked the color before but have not been happy with my last few deliveries. The cost had gone up too. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAudrey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hot rootsI am really happy with iverall colour apart from the fact that I got ginger hot roots, which looks absolutely awful. Not sure if this can be fixed or I should go for a salon fix. Gutted 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Evelina! We’re so sorry to hear that you were disappointed by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t cover gray hairsThe grays started showing through the day after I colored my hair even though I didn’t shampoo it! This is the second time I have contacted Esalon about the problem. It appears my hair color product was processed anyway without changing the developer or strength of the color. Now you’re trying to send and charge me for the same hair color that isn’t working. I can’t give you my new credit card number until I know the formula has been changed. I need a colorist to contact me 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
It’s awful 😞I’m so disappointed the color is totally uneven all over and the end are definitely darker than just a shade darker. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
colorlast box i received i was unhappy with it the dye. it did not cover my gray at all. please credit my credit card. I'm simply not happy with the color, my hair feels dirty too. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
I did not like the color very muchThe color wasn't very rich or multi tonal or shiny. To me it was just like the $10 box of dye I use at target. I was hoping for it to condition give it a healthier look. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEvangeline - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Does not cover greysI was hoping that this item would save me from going to a salon. How wrong I was I used this product and my hair feels lovely but my greys are either showing or are a different colour to the rest of my hair Really disappointed 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsBethan R.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not happyRequested colour change as the first one already faded after 1 wash and I ended up with patchy hair and I followed instructions to the letter they changed colour by half a shade order said I’d be receiving two bottles as colour was changed!! So to make sure I had enough I order a separate bottle of ends refresher so I’d have three bottles altogether only recieved two bottles so no not happy contacted online customer services and not willing to listen to what I’m saying to say I don’t think I’ll be ordering again. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLouise C. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. We also apologize for any inconvenience caused. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |