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Custom Color Set
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66,866 Verified Client Reviews |
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Turned my hair blackI wanted to cover my greys and get a slightly lighter bit of brown running through my hair. Instead, after following the instructions to the letter, I have ended up with black hair. Definitely not a product or service I would recommend to anyone I didn’t hate. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKatherine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The worse color everUnfortunately I am so disappointed with how it turned out. I have been with esalon for a while with the demi permanent color, and always loved how the color turned out. I just asked to change to the permanent color for better gray coverage, unfortunately the color is completely off. My hair has a extremely uneven color. Very red roots. I am so self conscious about my hair now. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsGabriela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Left hair extremely dry and brittleUnfortunately left my hair very dry and Britten 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Teresa! We’re so sorry to hear that you were disappointed by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not cover greysThe main thing I wanted from eSalon, besides a refresh, was grey coverage and my colour didn't give me that. Though the lengths and ends are beautiful and my hair does feel smoother if not a little dried out from the chemicals, the most important thing to me is the coverage. So this isn't for me. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsClare S.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not to much coverThis color has not cover my grays I’m not to happy with it 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsEdith - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not lastingVery drying, grey coverage lasted maybe 2 weeks max. The high light kit was great though. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the right color and faded quicklyThe color barely covered my grays and it was not what I was anticipating as far as color. It also washed up VERY quickly, within 2 1/2 weeks. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKristen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The colour did not cover my greyI was so excited about having a custom colour as I had taken to mixing two different shades of standard hair colour to cover my grey. I am no stranger to hair colouring and did not anticipate any issues. I left the product on for 5 minutes over the recommendation. Sadly it only half covered the grey and now I have to wait a few days before I colour again. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not as good as I had hopedThe packaging and products were of a high quality however it did not lighten my hair as much I would of hoped and it was quite gingerish, a shame as I had high hopes 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Laura! Thank you for reaching out! We are sorry to hear that your colour formulation came out darker than you were expecting. Colour Happiness Guarantee to the rescue! A colour expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Didn’t work for meThis product didn’t cover my gray at all. I applied as instructed, starting with the roots, even left it on longer. Washed my hair with the shampoo provided and was left with gray roots and red ends. I really wanted to like this product but just wasn’t for me. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAshley - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |