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Custom Color Set
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66,818 Verified Client Reviews |
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No red in my colorThere was no red in my color just medium brown the dye didn't cover baby hairs on front or side either this happens often. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re sorry to hear that your hair color did not come out as expected. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
I didn’t receive my purchaseHi, I have been away from home and although it says my purchase was delivered it hasn’t arrived. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Rebecca, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Disappointing!I ordered the bright copper and was excited regarding the product as it had good reviews in comparison to shop box dies. The packaging and content was great, nicely packaged and cute little shampoos and conditioner and even a stain remover and guard. The product in itself was bang average. I have a lot of grey to cover which i noted on ordering. The colour didn't even last 4 washes on my roots and they grey came back through very quickly leaving me with a glarey root and darker ends. Looks like ill have to go back to my hairdresser to fix it up. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Cookson! I'm really sorry to hear that the color didn’t meet your expectations, please check your emails, we just got back to you to help you. |
Veaty disapointedI order my first colour. And very disapointed. Hair turned black. And my grey dud not cover all. Will not be ordering again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Tracey! I'm sorry to hear your color turned out back. Please check your emails, we got back to you to help you further. |
very disappointed did not cover the grays!very disappointed did not cover the grays! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlcira - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Just no.All of the red colors are a weird pinky shade of red. I've tried 3 different colors and none of them are good. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - We’re so sorry to hear that you were disappointed by the results of your color application. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Bad colourAfter 3 week the colour is completely gone. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Serena! I'm sorry to hear your color is gone after three weeks. Please check your emails, we got back to you to help you further. |
This ended up the same colour as last time.I asked to have the colour lightened but it ended up the same colour s before. I am outside a lot for my job and the sun bleaches the red so I wanted to stay with the lightened look but unfortunately it looks exactly like my last hair colour. Very disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Caroline! We are sorry to hear about your color results. Please check your email, we got back to you to help you. |
Waste of moneyWashed right out hardly changed my hair at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaleen - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
MatchI've always done dark and have always dyed it myself and this time the roots came out lighter and almost orange. Not a big color change. Usually roots are always darker. Not sure why this time was different 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |