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Custom Color Set
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66,818 Verified Client Reviews |
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Good Hair ColorHair color is good and lasts a little longer than drug store versions. Just can't seem to get the color exactly right. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Grey came backThe color was right on. Didn't look like a fake red head. Looked very natural. However, the grey came back almost immediately. Which was the main reason I bought the color in the first place. That's why I only gave 4 stars. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
What was promisedThe color I wanted was delivered as promised but I decided it was too red and didn't look natural. Decided to go with another color with other manufacturer. 3 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
This color was nice but I need to go a little darker !Love the color need to go a little bit more darker or a golden dark medium brown my Grey's are very hard to cover especially on top down my hair line 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Tammy, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Worst hair color I ever hadI ordered blue black, it was written blu black, but actually it is dark brown. I requested specifically that I don't want the color to bleed with every wash and this color bleeds woth every wash. Moreover, this made my hair so hard and rough. I hate the product and will not purchase again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPreetha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not like it used to beSo I’ve been a pretty loyal customers since 2018. The price has gone up. The quality has gone down, unfortunately like everything else today. i’m not even sure I will be ordering again because I can buy cheaper stuff over-the-counter at the grocery store that covers the grays cause this doesn’t. It used to be fewer great I don’t know what happened 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Stacey, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
I was disappointed!!!I just used my kit and for the first time, I’m very disappointed in the coverage. Your product did not cover my grey roots and the colour was very dull. It was not the initial copper that was vibrant or the coverage that I’ve had in the past. Regular box color covers my grey better. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Lindsay, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
DamagedI received this product, and it was damaged. I've been trying to troubleshoot the issue with customer service but have not received a response. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra - We truly apologize that the product you received was damaged. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Roots didn’t takeLovely colour but my roots didn’t seem to take, they turned ginger ! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Mo J! We are sorry to hear your roots didn't take. Please check your emails, we got back to you to help you. |
Still a lot of greyIt did pretty well on my darker hair. Its a lovely color. But there is still a lot* of grey showing. And it made my hair feel really dry and frizzy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |