|
Custom Color Set
|
66,541 Verified Client Reviews |
|
Sort by: |
|
Colour not lastingMy hair was lovely and shiny and colour was fine, although the grey around my face showed through after a week was disappointed because I was away on holiday that week 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDiane - We’re sorry your recent order didn’t provide the coverage you expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
I really love esalon butSS-07-15V Made my hair brassy right from the colouring. I think I will have to go to a salon and have it corrected. I guess I should have stuck with SS-06-15V, It is very pretty, but over time it does go brassy. But not nearly as this last colouring (o7), my entire head is brass, not the ash like 06. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSandra - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
First time userThe color turned out to be much darker than I was hoping for. I wanted a more vibrant color. I hadn't uploaded a picture on my first go round, but have now done so, hoping that will get the formula closer to the color I am wanting. While I am not happy with the color per se, I am happy with the overall coverage it gave me, in that it was seamless from my roots to the tips. I am going to give it another go to see if I cant get the right color the next shipment out. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsNatasha - We're sorry to hear that your formulation did not provide the vibrant color you expected. We can confirm that your colorist will review your comments and photo before creating your reformulated shade. If they have any questions, they will reach out to you directly. We look forward to hearing your feedback on your adjusted color soon. |
Faded colorIt could be better. Selected color didn't turn out dark brown it was more light chestnut, rather unattractive. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMarzena - We’re sorry to hear that you were unhappy with the results of your formulation. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order and reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Covers Greys butIt covers my greys well, but after you get your second box, you only receive one of hair color bottles, not the two like you do in your first order. One little bottle of color for $25 bucks is a lot. 0 of 0 people found this review helpful. Did you? |
|
hair colorI really do not why you product nt lasting ony 3weeks 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDeborah- We’re sorry that your hair color is fading faster than you expected. We see that your colorist has reached out to you to better understand your hair color needs and to see how we can best assist you. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
did not deliver what was promised, gray came back in a couple weeks.did not deliver what was promised, gray came back in a couple weeks unlike what was promised, no one really noticed a difference in my color, no improvement. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLeah - We’re sorry that you were unhappy with your color results. Since the color and coverage did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
HorribleMy roots, length and ends were three different shades of a red-orange mix with purple tones. It looked worse in sunlight. I have since had that color removed and am using a box color that is more natural and flattering. I will not use esalon again. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMelissa- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Unflattering and darker than requestedI requested a color lighter and more golden/red than my natural color, in hopes of something lighter for summer. I was so excited to try something different. But when it was all finished and I excitedly styled my hair for the first time, I was so disappointed. Unfortunately, the color sent to me was actually DARKER than my natural color, and an unflattering and unnatural burgundy color. It looks cheap and dull. So very upset. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMeghan - We truly apologize that your color was darker than you expected. We see that you have spoken with your colorist about this matter and we have added a free order credit to your account, per our Satisfaction Guarantee. Again we apologize, and we look forward to delivering results you'll fall in love with. |
Custom hair colorStill is not coloring all of my hair. Followed your instructions to only color roots. So there's subtle auburn on the roots and the rest of my hair is black. Great shine though from your product. 0 of 0 people found this review helpful. Did you? |