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Custom Color Set
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66,566 Verified Client Reviews |
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Hard to findI'm not complaining about the consistency of the color. And it certainly doesn't damage my hair. It's my inconsistency that is giving my stylist problems!! But I know with how patient she is, it will get right where I want it to be! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanelle - Thank you for writing a review! After looking at your account, it seems your color has been updated to best suit your needs. Let us know if there is anything else we could do to help. |
feel ripped off!half of everything almost double price! was nice but not that nice. totally quit coloring my hair! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We're sorry to hear that you were dissatisfied with the price of your color. Your first order when signing up for Auto Delivery was 50% off, and you still received the 20% discount for being on the Auto Delivery. It also seems that we sent you a root touch up kit rather than a full color kit for your second color, we apologize if this was not what you were seeking. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Canceled Account but see it is still onlineDue to mistake ended up changing auto-ship date and received a bottle early because eSalon refused to make it right. After canceling my account via phone, I checked a month later and was able to log in, and to my horror, I found it was NOT canceled! Shame on eSalon!! Cancel my account now!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsThank you for taking the time to review us. Upon reviewing the account, we can see it was indeed cancelled and we were able to clear up any confusion. Please let us know if you have any further concerns. |
Did not ColorI mixed and left on hair for 30 min.It didn't color the gray.It turned it a reddish color.I didn't like it at all.Will never use again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKay - We’re sorry that you were unhappy with the color result.. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
do not send any more until you fix the problemstoo brassy, not enough coverage for gray, needs to be lighter blonde. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - Thank you for the review. We went ahead and contacted your colorist regarding your concerns and added a credit so your next order is on us! Please let us know if there is anything else we can do to assist you. |
Hair colorIt seemed darker than before and I'd asked for some red highlights added. I didn't see any. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShirley - Thank you for taking the time to review us. At this time, we do not have a highlight option available but this is something we are looking into! I also see that your colorist has successfully reformulated your color to better suit you. We apologize for the inconvenience. |
Not a good experienceProbably the drippiest, messiest, most frustrating dye I've ever used. Color is way darker than what was pictured or what I anticipated. Color is also completely flat. There is no dimension or highlight to it. It looks like I'm wearing a black, curly, wool hat all the time. I've been using the Heart Lock It shampoo as well, and even after 4 washes, the shampoo is still pulling dye out of my hair. My hair also feels terrible. Very dry, frizzy, and lifeless. Did it cover gray? Absolutely. But at what cost? So disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGina - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Sorry to say, it didn't cover my grey hair.I was so hoping that this color would work but it didn't cover my grey. Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
my hair is blac & I hate it!I hate the color. I will have to pay $100 for my stylist to lighten it. The chemicals burned my eyes & gave me a headache. 0 of 0 people found this review helpful. Did you? |
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A Hot MessMy hair feels like it is coated in something thick. I've washed it 3 times already. Yes I followed the directions exactly. 168 of 179 people found this review helpful. Did you? |
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Response From Our ExpertsTammy - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. We see that your colorist reviewed your comments and reached out to you. |