|
Custom Color Set
|
66,566 Verified Client Reviews |
|
Sort by: |
|
Not satisfiedThe color fell out and didn't actually cover my Gray's 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsWe’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
colorWasn't happy with the color. Not a bright as I was hoping for. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsNatasha - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Didn't match my color..... twiceI tried twice and didn't match. It was bright red and turn out dry orange/blondish reddish. UGLY!!!!!!!!!! Not a happy customer at all. I wish I never tried this !!!!!!! 0 of 0 people found this review helpful. Did you? |
|
Hair colorThe color I got last time was too red or just the wrong shade of red. It was like Ragedy Ann red. this was the only time I wasn't happy with the color. I have been happy with all of the previous orders. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTina - We’re sorry that your hair color came out uneven. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color as well as an additional credit. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Color great but the last 2x times hair was extremely gummy! WHAT HAPPENED??Took multiple washings after coloring to get the gumminess out of my hair! Color is good. I have used esalons several other times but the last 2X (May & Sept) the gumminess has been terrible! In the past I have recommended esalons but at this point, I am unable to do so. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAmy - We’re sorry that your recent hair color left your hair feeling gummy. This feeling is most likely caused by residual color still coating your hair and/or scalp.To avoid this from happening in the future, we recommend massaging the color at your scalp prior to rinsing. This will help loosen residual color and prevent staining on the scalp.Again, we apologize for this inconvenience. |
Waxy feeling to my hairThis time, after using the cream rinse, my hair had a wax feeling. I had to shampoo my hair 3 times to get it the wax out of my hair, which of course has dulled the color. Unsure if I will purchase again 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsPatricia - We’re sorry that you were unsatisfied wit your custom color and that it left your hair feeling waxy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Product never showedI wish they would pay a bit more for tracking . The product never showed for me . Disappointing . Customer service was really kind about it and gave me a refund . Ive never had anything lost in the mail :( 0 of 0 people found this review helpful. Did you? |
|
root touch up colorI have a problem with the root touch up color that was made for me. it is NOT the color I wanted. I asked for a revision of more blondish brown not more red and now my color isn't even close to the original color you made me. I know its hard to do a revision and I understand that. Together we will find the right color for me. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDeby - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Color offNot sure what change with the last color but it had a purple tint to it for the first several days until I washed most out. Now the color is what I had the last time that I liked. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsStacey - Thank you for taking the time to review your color. We went ahead and contacted your colorist to alter your formula to better suit your needs. Please let us know if there is anything else we can do to help! |
To darkI wanted a color that was natural with hints of golden but got straight dark dark brown! Don't like it all 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCarina - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |