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Custom Color Set
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66,566 Verified Client Reviews |
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Horrible matchLook like Ozzy Osbourne wife. Horrible. Awful disgusted. Never want another product. Cancel all future orders!!!!!😥😥😥😥😥😔😔😔😔 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYvonne - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Really bad impact on my hairThis color was too strong or something as I suffered from serious hair fall after it within the week. I'd like to stop this service & request my money back please! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiv - We apologize that the color had an adverse reaction to your hair. We were able to refund you immediately and wish you an easy recovery. We will be sending you an ingredients list to perhaps look over with a physician to avoid a reoccurring incident with any other color lines. |
Hair ColorThe very 1st time I got my eSalon, I really liked it alot! The 2nd time, though it was the same color, it just didn't seem the same. It was too dark! Plus my gray hair comes back way to soon... The suggestions you gave me from the last time we spoke, I already do and have done for years. Such as, using shampoo & conditioner specifically for colored hair.... Now I find myself wanting my hair lightened up, which will be hard to do. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMs. Lou - While we're glad that you enjoyed your first 2 color orders, we're sorry that your most recent order came out too dark and didn't provide the coverage you expected. We've reached out to you to discuss how we can adjust your upcoming order to help provide the results you're looking for. We hope to hear from you soon. |
My hair turned the color of a gold barBrassy! Gold! Yellow! BRIGHT brassy gold. UGH!!!!! Not a smidge of the ash blonde I requested. Had to make an emergency trip to the hair salon to try to undo. This program is not for me. I'll continue to leave it to the professionals. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristy - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Excited to try but disappointedThis product wasn't any better than what I could get In a store. Please cancel my auto ship. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
ColorTurned my regrowth an orangey red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Seemed differentI used eSalon color 3 times. The first 2 times seemed exceptionally better than what I had used before. However, the last time was exceptionally worse! It was much more brassy, although I didn't change the color... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerri - We're sorry that your most recent color order turned out brassier than you expected. Upon reviewing your profile, we see that a non-expiring complimentary hair color credit was added to your account, per our Satisfaction Guarantee. If you decide to try again in the future, your colorist will review your comments and make any necessary adjustments to prevent brassiness. We hope to hear from you soon. |
Custom Hair ColorNot a good color for me. 0 of 0 people found this review helpful. Did you? |
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OMG RedSurprise I'm a clown. Way too orange. I know changes were based on my feed back but it was a mistake. How can I tone it down NOW? Can't go anywhere like this 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudy - We’re truly sorry to hear that your color turned out much more red than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to tone down the red. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to hear from you soon. |
Too darkI love your products, but the combination color was a bit too dark for what I was looking for. I wanted a color more of a brighter but lighter red as I already have red hair. The color that you made up is a deep red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLela - We're sorry that your color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order and reached out with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |