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Custom Color Set
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66,566 Verified Client Reviews |
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Not good enoughThe gray was back in the roots in two weeks. I'm not please with the results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Easy to useGreat idea, easy to use but did not cover roots. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarolyne - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not satisfiedSure the hair color left my hair softer and shiny than box, but my whole purpose is to not have to dye my hair as often. This product didn't even last as long as the cheap box product I buy. It barely lasted a week in a half. Not good unhappy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Colour fadesLove the colour but it isn't permanent it fades but so does every hair dye I've ever used. Will need both bottles everytime 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
First time userI was hopeful. I did like the two different bottles for roots/bottom. I also liked the color but it did not cover my gray hairs, which was my main goal. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJeana - We’re sorry to hear that your grays were not completely covered. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
ColorColor didn't cover grays completely this time it was disappointing. This was the 3rd order I have I believe and all of them have been great as far as the end result except this last one. Left it on a little longer by accident but expected the same great result as always but sadly for some reason it didn't do the job this time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTrisha - We apologize your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
ReviewLove the color, but this last order didn't stay in my hair as long as the others have. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We're sorry to hear that you were unhappy with the results of the product. You'll be happy to know that one great benefit to our services is that you can make adjustments to your upcoming order at eSalon. We look forward to delighting you in the future! |
COLOR DIDN'T LASTI PURCHASED THIS PRODUCT ON 8-26-2016, GOT THE COLOR DAYS LATER AND TRIED IT. THE COLOR DID NOT LAST AT ALL I STARTED SEEING HINTS OF GRAY AFTER 2.5 WEEKS (TODAY IS 9-30-26), AND COLOR WAS SUPPOSE TO LAST WAY LONGER. I WOULD NOT PURCHASE THIS PRODUCT AGAIN. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYvonne- We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Hated itThe product was difficult and messy to use. I did not like the color I was left with and now am stuck with for a month. I am trying to opt out on the auto delivery. Please do not ship any more. I cannot remove my credit card info from this site. Please delete ASAP. You do not have permission to use my financial information any more. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBethann - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Color was awfulI am an ash blonde. I put in my notes that my face has a red hue to it so I didn't want anything that would make my hair brassy. Well I tried it, it just didn't work for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |