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Custom Color Set
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66,637 Verified Client Reviews |
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Loved the color, but it faded within a weekI'm pretty disappointed in the longevity of the color. The color was amazing, but it did not last regardless of using color-safe shampoo and conditioner.. it lasted about a week. I'd love to continue with this service, but I can't if it's only going to last me a week. :-( 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKassidy- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Strong ammonia smell and dull hair!This product is runny and difficult to use. It ran down on my forehead and neck. Followed directions exactly and got very dry dull hair. Canceling today! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We're sorry to hear you found the product difficult to use. Pouring the color into a bowl and applying with our free Color Tint Brush can help control where the color goes and how much goes on your head at a time. In case anything does drip, pre-apply your forehead, neck, and ears with our complimentary stain guard to protect your skin from staining, and then wipe with the included stain removing wipes. We see you've already spoken with one of our associates, who was able to help you with your account. |
ColorThought I would be happy with my color this time. It was perfect the first 3 or 4 day and then faded to a reddish brown. Not happy at all!! I'll definitely be going back to using my previous hair color products! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy- We’re sorry to hear that your results did not last as long as you were expecting Since you indicated that you were unhappy with your hair color, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience. |
It was a little darkIt seemed a bit darker than the last time if colored my hair - would it be possible to lighten it a little? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnita- We are always happy to adjust your color to better suit your needs. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not worth itThe box color that I buy at Walmart lasts longer. I colored my hair 10 days ago and it is already faded. 4 of 4 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Wasn't impressedThe color was WAY darker than I thought it would be! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Disappointed....This is the third time I've colored my hair with the eSalon product and I still am not even close to the color I wanted. I've always had blonde hair whether it be natural, highlighted, or colored. However, the color from eSalon is more red than blonde. They say they've adjusted the color for me each time but it turns out the same each time. I like the product because it is easy to do but I'm very frustrated that I cannot get the color I want. My main reason for coloring my hair is to cover the grey, which it does. However, the color is not what I'm trying to achieve. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBev- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience. |
Made my hair darker than my naturalI wanted to lighten my light brown roots. Instead, the color darkened them by quite a bit. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHolly- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Hair colorI colored my hair this weekend and the color came brown. Very disappointed. We need to change the color to a light shade of Blonde and I only left it on for 40 minutes Thank you Grace 1 of 1 people found this review helpful. Did you? |
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Not what I asked forVanessa is my colorist and I asked specifically for a color that I used last year at this time and she completely disregarded my request and gave me some stupid response like I have never colored my hair before and I haven't used esalon before. I have been using this for over a year now but this will be my last. I feel like because I didn't reorder the highlights she is responding in such a petty manner. I will not use this device again. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSusan- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |