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Custom Color Set
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66,637 Verified Client Reviews |
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ColorI am not pleased with the color. I asked to cancel but it has not been done. The gold is to yellow and not natural at all. It looks so fake in the daylight. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsGeorgia - We're sorry to hear you aren't happy with the color! We'd be happy to send you a more subtle golden tone to give you a natural glow! We've added a free order credit to your account. Look for our email for more information! |
color great - howeverit truly dried out my hair - which is already harsh and dry - even more! Just not for me.. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMichele- Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Not what I expectedThis came with enough product to apply. But my roots and ends are different colors! My roots are the color I wanted (dark brown), but my ends are more of a murky black. Thought it was a trick of lighting, but alas it is not. I was really hoping to love this!! Needless to say, I do not. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Need color change!Tried this color again and it's just too red for me! Please adjust my next order and remove the color that makes my brown hair red! Thank you! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJan - We're sorry to hear your formulation was too red! Your colorist has formulated a new shade that will help with this. We can't wait to hear how you like your new custom blend! |
Just Meh...Did not cover my grey. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We're sorry to hear your color didn't cover your gray! We've added a hair color credit to your account so we can provide you with longer lasting coverage at no charge! Look for our email for more information. |
Color didn't lastI needed to recolor after 2 weeks. Very dissatisfied. Boxes at CVS last longer 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoseph - We're sorry to hear you experienced fading after 2 weeks!We see you've already worked with one of our associates to get set up for a free order adjusted to help with fading. We're glad we were able to help! |
Color too darkColor was black. Did everything same. Previously was dark brown either gold tones. This time black no gold tones. Looks goid but like previous better. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We're sorry this color turned out darker than your previous order. If you overlapped the root formulation with your previously colored hair this might be why. We've forwarded this information to your licensed colorist so your next order can be adjusted to get you back to a color you love! |
Reds all the way! I DON'T WANT RED!I warned the colorest that my hair tends to turn red with most color and that I needed ash tones. Well I used their "great color" but apparently no one listened! It turned out very RED with RED HIGHLIGHTS! I was hoping for dark ash blond. NEVER again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCherie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not Ready to Give UpI'm not sure my message got through to you that the medium ash brown you did for me is too dark and still has red tones. I have since had my hair highlighted and now need a light ash brown color. I hope the next formula works better. I am in my 60's and a dark color is just too harsh for me. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMarsha- We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not impressedDidn't cover all grey, hair left dry, lost shine. Won't be buying again! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTilly - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |