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Custom Color Set
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66,637 Verified Client Reviews |
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Wanted ash blonde got orange insteadI have some regrets about using this hair color. Mainly that I didn't follow my gut on a few decisions. I actually knew what I needed--a toner to correct brassy yellow highlights--but I decided to order this instead, because I wasn't confident about my DIY color/toner skills. The confusing response I got initially from the consultant made me want to cancel my order but I went ahead with it. That was a mistake. Another mistake was not doing a strand test. When I saw 15v developer I should have known that it wasn't going to work for me. My hair is stubborn and I don't think anything less than 20v will work on it. A strand test would have at least proved that without ruining all my hair, because the color is pretty ugly right now. At least my hair isn't breaking or anything but my scalp feels a little sensitive still. I'm pretty sure I could have gotten better results from a box color. Also disappointed that I second-guessed myself and fell for the slick marketing and a gimmicky product. Lesson learned: This product is just as risky as buying a box dye off the shelf. You can send photos and they can give you advice but they can't guarantee you'll get good results, just like any other color that comes out of a box. So it's a about $9 risk versus a $20+ risk. Either way if you mess it up you'll still end up at a salon paying $$$ for someone to fix it. I'm just glad my hair stylist is nice and not mad that I tried this instead of going to her in the first place. I hope she can fix it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMeredith- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience. |
didnt work for meI don't want anymore of this product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiana - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
ColorMy color is too red and orange/ brassy at my gray roots. It is very soft and full of body, however, the color isn't any better than store bought. It is not very shiny at all except the brassy roots 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristy - We apologize that your color formulation tinted your hair an unwanted brassy, orange/red color. Since you were unhappy with your results, we have contacted you to offer assistance, per our Satisfaction Guarantee. |
Dry HairI used this for a few months but it just seemed to really dry out my hair. It looked horrible, Color also did not last. It would fade to a much lighter color. This product is not for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn- We’re sorry that your hair felt drier than normal and that your hair color faded faster than expected. We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
ResidueLeft my hair with goey residue that took 3 days to completely wash out 😡 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMisty - We apologize your initial hair color left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss a solution per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Not for everyoneNot fond of the way it made my hair feel...it feels very over proccesed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMona - We’re sorry that your hair felt over processed after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
ColorIt seems like the last 2 colors haven't covered the gray as well as the first one did. I haven't varied from the directions. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaureen - We’re sorry to hear that you were unhappy the gray coverage of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. We've gone ahead and credited your account for one complimentary hair color order. We've also reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Color doesn't match my hairBought the color as a root touchup and after several times trying to get the color right it still doesn't match my hair. Oh well 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Too goldIt's so brassy:( I'm really disappointed. The only plus is my hair feels really silky and has body back. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We're sorry to hear your first order was too brassy! We see you've been working with your colorist to formulate a new color that will banish the brass. We can't wait to hear how you like your new color! |
Custom color - AuburnI want to let you know that I have given y'all several attempts at getting my hair color right, but this last time was the absolute worst. My hair is now orange, not Auburn, and is so damaged that my hair has been falling out by the handful daily. I can't color it again any time soon. It's going to take several conditioning treatments if I can even get it healthy again. My hair is very long and very damaged now. I have been coloring my own hair for 31 years, this is the worst it's ever been. Very unhappy right now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color and complimentary reformulations, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience. |