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Custom Color Set
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66,637 Verified Client Reviews |
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Worst experienceLeft a horrible waxy residue. Have shampooed my hair 4 times, going onto 5. I've conditioned and it still feels gross and looks dull. I was so scared it had melted my hair. Never ordering again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarilyn - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling waxy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
What is that oily waxy residue?!!My hair is having trouble taking color. The roots take color great, but the bottom 3 or 4 inches do not want to hold color. I was hoping this product would be different. Well no such luck. The color on the roots and everywhere looked great at first, but there was this horrible waxy oily residue. I had rinsed and rinsed and rinsed and then used the shampoo provided and then rinsed some more. I had to use my own color shampoo to finally get the oily residue out of hair. It's really gross. I have never had that problem before with all the times I have colored my own hair or have had it professionally colored. I think I spent 20 minutes at least rinsing it the first time just trying to get the residue out! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristian - We’re sorry that your hair felt waxy and oily after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Not what I asked forI asked for a lighter color, even uploaded a picture. I got the same results as I did with my previous "color". None of the golden tones showed up and neither did the red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Poor qualityI experienced a weird waxy build up when trying to rinse the color out. This happened the last two if not three times. I bought a special deep cleaning shampoo that works and used it a few days before the last time I used this color and still the same waxy build up that's almost impossible to rinse. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanine - We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
color treatmentIt was too light and my grey came through within days. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJodie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Auburn look like blackNot happy on the color, auburn but look like black 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMay - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
TerribleThey decided to send different color than I ordered.... then, putting color on, smell was worst I've ever experienced. My hair was like straw for a few days, didn't feel like hair, had some kind of coating on that took about 3-4 days to come off. Never again!!!!! 😕 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Hair color reviewColor was fine - looked better after 2 weeks as it lightened back up. It does make my scalp itchy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatie- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
My hair is awfulI look like Elvira!!! Wanted dark brown it turned out black! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTonette - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Not enough productAs I stated my hair is long thick, curly and extremely dry. There just wasn't enough color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGlenda- Thank you for sharing your feedback with us. We are always looking for ways to improve our service based on what clients like you are telling us. We want to work with you to ensure you have all the tools needed for a perfect application. |