|
Custom Color Set
|
66,736 Verified Client Reviews |
|
Sort by: |
|
Why change great?!I love my hair color from e-salon and have used it for a number of years. I also loved the shampoo and rinse that was included. On my recent order, there was a different shampoo and rinse that smelled like medicine. Definitely not an improvement! Hoping a change back to the old shampoo and rinse will bring back the great product I am used to! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsPaula - Thank you for reaching out! We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color very thickI usually have no problems with color but this last bottle was extremely thick and would not even come out the bottle , I made the home bigger in the bottle and still just too thick! Basically wastes almost a whole bottle of color 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTammy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not cover greyI was surprised this colour did not cover my grey hair as it has such good reviews 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHi TIna! We are so sorry to hear that your color hasn't covered your greys. Please check your emails, we just got back to you to help you further. |
Too dark, no gold toneI changed my color request to add some gold tone. It’s was just plain dark brown. I don’t see any gold tone. It’s very dark, which is ok, but without a bit of gold tone, it seems too dark 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDebra - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Gray hairYour product did not cover my gray hair. I was very disappointed 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJacqueline - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
never received it. but was charged. no way to get a hold of them1st order I never received in many years. But yet I was charged! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsGwen - We are so sorry to hear that your recent shipment hasn't arrived! We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Not GreatThis color did not give me great gray coverage. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKimberly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color is not what I wantedThis is my second time coloring with eSalon. First off, my grays do not take this color very well - I have to process for over an hour which might be why My hair feels really dry and damaged…. Also it’s auburn with red tones and I included in my review from last time that I wanted to remove the brassiness and neutralize red! It’s not the chocolate brown like I had envisioned… 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAshton - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Good pigment but leaves hair very dry.Not super happy with it. My hair is more than 60% grey, it did cover quite a bit of the greys but it left my hair very dry and the colour is very brassy, where it should have been ash. Don’t think I’ll keep buying it. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCelina V. - Thank you for your feedback! We’re so sorry to hear that you were disappointed by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Our Colour Experts will be in contact via email and will be happy to assist in this process. |
Loving the Color!!I really liked the shade of color and the excellent coverage. However, I really didn't like the texture of my hair after the process. It was not full and thick feeling like I normally get from my regular products I use at home. Three stars at best 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKim - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |