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Custom Color Set
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66,736 Verified Client Reviews |
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Not happyFollowed instructions to a T, went darker and redder than my natural and no change at all with the dye. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKendra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DisappointingFollowed the instructions and it still didn't cover my greys. I think I will go back to my shop bought dyes they do a better job 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Danielle! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we got back to you to help you further. |
Doesn't last a month.I dyed my hair less than a month ago and I already have to do my roots again. I will be canceling, I can get better dye at the grocery store that lasts a lot longer. Very disappointed. For the price of this stuff you would expect better quality. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRoxanne - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Grays were not covered around the face.Going back to professional. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGretchen - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Unwanted orange toneI ordered light brown ash mix and it turned my roots orange. Was unfortunately too late to cancel the automatic subscription so now have hair colour worth nearly £30 that I won’t be using. Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Anne! We are sorry to hear that your color didn't turn as you expected. Please check your emails, your colorist will contact you to help you further. |
Different colorHello, Indeed I mentioned my current colour is too yellow and I would like to add some Ash to cut the yellow, but the result of the hair paint was as in the picture uploaded. The roots yellow and the end gray! I want blonde Ash, not gray! Please help me with a solution 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Daniela! We'll be happy to review your color to provide a solution. Please check your emails, once of our colorist has contacted you. |
DislikeDon’t like color Cancel all orders 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatti - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
ColorDidn't like it at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
It did nothing and when I emailed support, she was super rude.The color did nothing. I wrote in my account that I do highlights and I got color for just my roots. The color did not even change my hair. When I contacted support, they were defensive and super rude and unhelpful so I am canceling my account. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsG Karman - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
No gray coveredThe color was darker then I expected, did not cover grays at all over all was not a good impression I hope the next corrected color is better or I will have to try a different company, this is the reason I left before, but decided to give it a second chance , due to im fighting a terminal illness, and I appreciate the convenience, but the product was sub par 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |