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Custom Color Set
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66,713 Verified Client Reviews |
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Gray rootsI love the product, leaves my hair soft but does not cover gray roots for more than 2 weeks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Didn't workDidn't cover my roots,didn't cover my grays didn't do anything to my hair, they r same as before , not worth a penny 🤨😐 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Alicja: We are so sorry to hear that your greys haven't been colored. Please check your emails, we just got back to you to help you further. |
Low coverageThe colour seemed to not cover well my roots and some grey hairs are still visible. This has never happened to supermarket colour. Will not reorder. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsOlivia - We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously, and we’d love to work with you to meet your hair color goals! Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Grey hairIt didn’t cover some grey hair. The packaging and everything is lovely.. I won’t spend £22 to buy this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBittoo - We are sorry that your experience at eSalon didn’t quite match your expectations. One unique benefit of our service is that we can easily adjust your formulation based on your comments, and we’d love to assist you further! Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Beyond pissedMy blonde hair is now dark brown. It was supposed to be matched to my hair color. I even sent a picture of my hair color. It was supposed to be dark blonde. There is nothing blonde about this at all. It’s dark dark brown. Borderline black. This is not natural looking at all. This has ruined my hair and my natural color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTheresa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Not dark brown on my rootsI ordered dark brown which is my natural color and the color of the rest of my hair color. After using your product on my roots, it comes out medium golden brown NOT a dark brown at all. For the price I’m extremely disappointed and my February order never got delivered and I just saw on your tracking with usps that because the postal service for some reason couldn’t deliver, they disposed of it instead of returning it back to you and I NEVER got a refund or a new kit sent to me. Also for some weird reason my payments are coming from my PayPal account which is linked to my bank debit card, then sometimes it’s taken directly from my debit card and now the last few months your taking a double payment because it’s also now coming out of my husband’s personal account, which I have NEVER gave you any of his bank info nor does it even appear in my payment in my account with you. It ONLY shows my PayPal account that is authorized. So your company for two months now took payment out of two different account’s (not authorized) but only received ONE box of product. Except for February where you got payment from two different accounts (NOT Authorized) but didn’t get NO box of product at all. Because the usps threw it away. And YOU never credited me back or sent a new box out. Shame on you for scamming people out of money and ripping me off!!! If I do my math right. As far as I’m concerned your company owes me a credit of 3 boxes. Either the money should be sent back OR 3 boxes of DARK brown hair dye product should be delivered to me since you’ve already got paid (twice for two months) but no product was received. Oh and the FREE box of product or credit for your 100% money back guarantee or free box of product if dissatisfied. So that’s (4) boxes of product OR (4) Credits of $33.77 that I was charged that needs to be refunded back to my bank account (which I’ve cancelled my debit card) 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re truly sorry that our color did not meet your expectations. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. We also apologize that you did not receive your February shipment. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Stubborn gray hairsThis dye did not get all my gray hairs. I have patches of gray still showing even after I got 2 bottles for my whole head. Color looks great on the rest of my hair but sadly didn’t cover all my gray’s such a bummer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMajella - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
No even close to color I choseI requested light golden brown my hair turned out dark red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Didn’t color my hair at allI followed the instructions precisely and my hair is the same color it was before I dyed it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Way darker!The color I choose was a dark chocolate, the color I got turned out black and dull. I followed instructions to a tee. 😢 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |