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Custom Color Set
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66,713 Verified Client Reviews |
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Are you kidding me?!In no way is my hair anything close to what I wanted or described. It is pink and fried and horrible! Of course it's too late for me to contact customer service I am starting a job on Monday I really really hope you guys can fix this! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We are so sorry to hear that your color did not turn out as expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I have to pay to have to have the color corrected at the salonI was under the impression that once I put the color I wanted to achieve - and sent a photo of my current color, you'd send the right shade to achieve the light ash brown!? Instead it came out black!?! We're going into summer and my hair is black! I have to go to the salon to have this corrected now. Im not a cosmetologist and I know what colors to put on my hair to achieve the shade I want! The fact my hair is black - ordering from a "professional" is incredibly insane! I sent a photo of my current hair color and chose the color I'd like to achieve. It's not even close! I wanted to go a tad bit lighter for spring! Definitely not black! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Great productI just wish it was a darker copper 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - Thanks for taking the time to share your feedback with us! We see that your colorist received your comments and will adjust the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon! |
No colorAbsolutely no color deposited into my hair and I’m very disappointed. It is still the exact color it was before dying it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJesse - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
It didn’t workI hated this color and this hair dye I wasted my money 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCharity - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Good coverage, colour too darkThe overall coverage was good but the colour is a bright red that is much darker than the soft copper I was hoping for! Hope they make the right adjustments and I can give a better rating next time! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Holly! We are sorry to hear that your color is darker than expected. Please check your emails, your colorist will go through your comments to make the necessary changes. |
Not crazy about the colorI think I picked a color that is too dark for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Did nothingMy grays are still just as Gray after I used your color kit you sent me.I feel it was a waste of money and I no longer wish to receive anymore. And I did follow the instructions completely. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not a permanent colourIt didn't cover me white hair and the whole colour washed off after a month. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Tatyana! We are so sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
OMG. What a dishonest company.I ORDERED PRODUCT LAST FALL. I DID NOT CARE FOR IT AT ALL. I TRIED A COUPLE MORE "SOLUTIONS" THEY SENT TO ME AND NOTHING WORKED. I DID NOT WANT AUTO SHIP TO OCCUR SO I CANCELLED MY ACCOUNT AND I WOULD HAVE TO 'RESTART' AUTO SHIP IF I WANTED TO ORDER AGAIN. TODAY MY BANK ACCOUNT HAD A $51 CHARGE FROM eSALON. I disputed it with my bank and went to the chat box and that rep told me it wasn't cancelled but she cancelled it for me BEFORE we chatted. What? These online companies make money by, oops, sending you products you didn't order, hoping you'll keep it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |