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Custom Color Set
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66,713 Verified Client Reviews |
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DisappointedMy color was entirely TOO dark. Also less than 2 weeks grey started showing through. Color faded within a week but that's not bad because it was wrong color. I followed the instructions and have been doing my own color for years and never had a problem. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Not the colour chosenThe shipping speed and the presentation of everything was so lovely, but I followed the instructions to the letter, and ended up with faded red/strawberry blonde roots and vibrant red mid length and ends…it overall looks like I dyed my hair red 4 weeks ago and it has majorly faded overtime…and I dyed it yesterday ☹️ 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Rachel: We are so sorry to hear that your hair color turned out different from expected. Please check your emails, we just got back to you to help you further. |
Only OKDoes not last as long for the price you pay. The OTC product last the same . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValerie - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Terrible colorOrdered intense copper, there was no trace of copper and I ended up with pink hair. Looks awful. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not work on my grey hairsDon't like this product. I thought it would fully cover my grey hairs and it did not I even left it on for over an hour and a half. I will not recommend this product for anyone with grey hair I even tried to buy a lighter color so when they grey hairs do come out their not so noticeable. Well I got it today and did my hair the same day it did not work on my hair at all. I will cancel this account. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsFrancine - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Worst Brassiness EVERThe color was darker than my original color and it came out as a brassy nightmare! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCyn - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Beware of eSalon's Hair Color BlendsI received a blend that darken my hair A LOT! The blend color on my hair is not even remotely close to the hair color I selected. I don't trust their color specialist customizing blends and have canceled my subscription after my first and last bad experience with eSalon. I will need to go to my salon and have my hairstylist get my lighter hair color back and spend the unexpected cost! I DO NOT RECOMMEND AND TRUST THEIR HAIR COLOR BLENDS! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRosa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
UsageHave not used yet. Will be several more weeks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy - We are so excited for you to try your color soon! We truly value every client's feedback and look forward to hearing from you again in the future. |
No changeI followed instructions to a T but my hair is still red strawberry blonde not the Ash color I wanted. However the package and order were perfect it just didn’t take to my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSonja - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Bad time to get it wrong !I-Don’t like leaving bad reviews for Business, however, they dropped the ball big time! I feel it is important for A company to get it Right, if they are selling the concept of self-coloring your hair at home. Where if you bought your color at a supply store you would know what you purchased! Not so here! You are at their mercy, believing you have bought the same color. This is especially true, when you deal in any kind of red highlights or coloring! Reds deposit the most pigment and is the most difficult to reverse, without major problems! I have this problem! The fact last are, I bought hair color four times prior and was very happy !, I was feeling comfortable in their ability to provide me with the same product each time ! Well NO THAT DID NOT HAPPEN. Here are the facts! - [ ] My daughters' wedding is in Texas this weekend. I'm in Ca. And colored my hair as always . - [ ] Ordered. the same hair color the last four times. 34/dark blonde 1,/8 copper, and the other is ash. Hair turns out strawberry blonde - [ ] My daughter offered to apply it for me. while I the color looked the same when pouring them together. - [ ] My hair color is strawberry blonde and is long. - [ ] For this last order, I didn't look at their % of color, it had always been great before! My normal ordered was 3/4% dark blonde, 1/4 ash blonde 1/8 copper! 20% vol. - [ ] This time I was sent 1/2 Medium Brown 1/2 COPPER RED! 10% volume. - [ ] No BLONDE! That's it! No blonde whatsoever. No lift! I was horrified. My daughter cried, thinking she did it! Kinda looked like a dark carrot top! Had to buy a wig, until I can get it done professionally 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPenny - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |