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Custom Color Set
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66,713 Verified Client Reviews |
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My hair turned out brown instead of blonde...it was a disasterMy hair turned out brown instead of blonde...a real disaster 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Marian! We are so sorry to hear that your color turned out different from expected. Please check your emails, we have contacted you to help you further. |
Order wrongI'm considering ordering my monthly hair dye from elsewhere. My intentions were to be receiving a bright vibrant Red. I've been lightening my hair for a couple months now from black. So now its mostly grey. So that when this order got to me, I could dye it Red. I went to the color change tab, wrote specifically what I wanted. I just got an email stating that my (light brown/copper) 'color change' had been shipped yesterday? Umm, what happened to shipping what I WANTED? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsApril - Thanks for reaching out! We're so sorry to hear the color we are sending you is not what you are wanting. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Not medium blondeI got medium blonde and put it on my light blonde bleached hair and it made my hair brown! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMicaela - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Need to cancelI can't seem to cancel. Please, Just retired. I am broke 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - Thank you for reaching out! There are a lot of options for you with eSalon. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Turned orangeFollowed all instructions and hair ended up turning orange so I ended up buying a cool toner to fix it. Very dissatisfied. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
RootsDid not cover all my roots still shows my grays and my roots look ashy green.. going to a family reunion next weekend with green hair really disappointed. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Bit too darkThe first order seemed to be much lighter. I didn’t actually use the second order as I was just trying the service out. I used the 3rd order and it is much darker than the original. I have naturally red hair, more towards the auburn copper side and now my hair is brunette, no red at all. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Katherine! We are so sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Not enough red too much blackIt doesn't even cover the greys and isn't enough for my hair 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Didn’t receive my colorTried to contact costumer service several times, never got an answer, still waiting for my color! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Amanda! We are so sorry to hear that you are still waiting on your eSalon order. Please check your emails, we just got back to you to help you further. |
Missing PurpleThis new color formula was really disappointing. The purple tint was missing, the color was just a mid-brown tone. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeanne - We're so sorry to hear you were disappointed with your recent color application. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |