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Custom Color Set
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66,713 Verified Client Reviews |
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Totally wrongI am a full on ginger! Not wat I asked for! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Angy! We are so sorry to hear that you are not happy with your custom blend. Please check your emails, we just got back to you to help you further. |
Not as blonde (light) as I'd imaginedWhere my hair has been highlighted previously, the colour has taken well and is the colour I expected. However, the rest of my hair especially the roots are a reddish brown. I ordered Medium Blonde but it looks more Auburn! Not what I was hoping for : ( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Lisa! We are so sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Lackluster gray coverageI tried this a few times and the gray coverage is terrible for me. Within a week my gray temples reveal themselves. I never had it happen as quick. I tried all the the remedies and it still doesn't work. I like the color though. I also tried to cancel but it doesn't seem to go through : ( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
ReviewReceived the hair dye and it partially spilled within the box was unable to use it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We are so sorry to hear that your color arrived damaged! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Didn't coverWas disappointed as my grays didn't get covered and I dont feel like there is much dimension in the color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
NOT happyThe colour did not at all hide my grey hair and I followed the instructions to the T. Very disappointed as was super impressed up until using it! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Suzi! We are so sorry to hear that your color hasn't covered your greys. Please check your emails, we just got back to you to help you further. |
ConvinientReally convinient but my roots keep looking orangy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAna U. We are so sorry to hear our colour did not meet your expectations. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wanted same color as first one I receivedWasn’t right color for my hair as didn’t last 2 washes and made my roots look ginger and awful. My very first order I put in that color was amazing I did put a note on to say that I wanted same color as my first one but never got it 😭 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Debbie! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Not colour requestedI requested to go lighter for summer but no change to colour that arrived. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Amanda! We are sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
HOT roots, and not in a good wayNever have I ever encountered a color that turned my hair orange until this.. if you’re covering grey BEWARE. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |