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Custom Color Set
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66,689 Verified Client Reviews |
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Still notStill not rich enough and faded very quickly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarci - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Colour faded arter 2.nd washThis was a terrible colour! After the second wash, my roots are almost back to original colour and my ends are totally dull and shineless. So disappointed! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristin L. - Thank you for your feedback. We're so sorry to hear that your hair colour didn't meet your expectations. We want to work with you to find a resolution and have your hair looking is very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Too expensiveThe product is fine but not $35 fine. Will be canceling this time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLauren - We’re truly sorry that our pricing did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not really the colour I wantedLovely product just not thr colour I was expecting maybe my fault. I've found it's also lightened really quickly but my hair felt lovely after. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Lisa: We are sorry to hear that the color wasn't as expected. Please check your emails, we just got back to you to help you further. |
Didn’t work I’m afraidI had 3 requirements, none was fulfilled. I’ve asked for nothing close to black, because I hate black hair. Also asked for nothing reddish/copper in my colour, and to cover the greys. I got a reddish black, way too dark than my hair colour, nothing ashy/cold, as I have requested, and didn’t cover my greys. Absolutely disappointed. The only thing that I really liked about your products, it was the shampoo. But I wasn’t looking for a good shampoo. Not interested to buy this again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Madalina; We are sorry to hear that your color wasn't as expected. Please check your emails, we just got back to you to help you further. |
It arrived was it’s only positive.When mixing the dye it became hot then foaming. It ruined a living room chair since I couldn’t react quickly enough to the chemicals. It’s nice to have the extras but the dye is a nightmare! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We truly appreciate your feedback. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
GreenI loved the packaging, the simple instructions, and the way it didn't smell bad.. however after it dried my hair has such a green tint to it I am going to have to re-do it to make it work!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristie - Thank you so much for reaching out to us with this feedback. We are truly sorry to hear that the results of your most recent formula had a green tone to it. Here at eSalon, we take our Color Happiness Guarantee seriously, and we would love to remedy this for you. One of our Color Experts has reached out to you via email with additional information, and next steps. We look forward to speaking with you soon. |
warm brown instead of neutralI selected a color, but the colorist changed it so i went with their suggestion. Its much warmer than i typically like. not going to order again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsZoe - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
THEY MAKE IT HARD TO CANCELWhile I am happy with the haircolor, I am NOT happy with the way they make it hard to cancel your subscription. Not sure I want to continue to purchase from a shady company like this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - We truly appreciate your feedback! We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Didn't cover grey rootsI left die on roots for the time I was told to and then covered the rest of my hair. The roots didn't take so now left with longer white roots to cover next time but will leave on for longer and use more product on roots. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Katherine! We are sorry to hear that your greys weren't fully covered. Please check your emails, we just got back to you to help you further. |