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Custom Color Set
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66,689 Verified Client Reviews |
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Haven’t even used it and I’m already disappointedI placed my first order no problem. It arrived today and the color apparently leaked all over everything in the package. I took photos and logged into my account to figure out where to upload photos of the damaged order as well as to stop future orders. I don’t see anywhere to contact anyone besides to call and I don’t see any option to stop future orders. Horrible first experience. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTonia - We’re so sorry to hear your order arrived damaged. Please keep your eye out for an email from us. We truly appreciate your feedback. |
Colour not suitableI chose a colour that said natural gold. Picture showed dark reddish colour. The actual colour is black. I'm not happy with it. The quality is good though. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Beveley! We are sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
GrayDid not cover gray 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacqueline - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
I hope mine was formulated wrong.What I wanted was NOT what came out. I am a copper/blonde/ strawberry blonde & what I ordered was that color too to bring back my youth hair colors. What I got....a magenta type color. It was horrible. I washed my hair in dandruff shampoo mixed w Emergen C vit powder that evening then the next day to remove the product. Never again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlicia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Colour not as per my photoThe colour was not as per photo that I’d sent. Also, it was sent to the wrong address. I’ve checked my account & it was sent to an old work address, when the shipping address on my account is my home address & correct. There was not enough red in my colour so my hair now looks purple! Very disappointed. Also, after a lotof searching I was unable to contact customer services to give them this feedback…… not the best, sadly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Lucy! We apologize for the inconvenient with your color and the delivery. Please check your emails, we just got back to you to help you further. |
There was too much red.I wanted more of a copper golden color. There was entirely too much red in this selection. I wanted more of a brown with copper but since that is not working out, I would have to go to a golden-brown shade. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoAnn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
It wasn't the color I was thinking of.My roots turned light blond and my hair turned brown? Am I thinking of wrong color?. I really hate it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Cancel subscriptionDid not work well!!!! Please cancel subscription!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheila - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Why is my hair dark pink 😭I ordered this months ago but I had the exact same hair colour as my original photos. I followed the instructions but when I was mixing it it looked more on the pink side. I assumed it was just not oxidised or something and trusted the process. I ended up with dark pink hair and lighter pink at ends (I assume the ends are because my hairs more dead there). Ended up in tears and had to run to Asda to get dark red dye in hopes that would help. I was aiming for a copper/auburn with my original purchase (which the shampoo appears to be) and now I don’t know how I could possibly fix it. Does it run out of date or something? I can’t see dates written on the boxes 😢 help please 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Jay! We are sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Expecting to last longerThe color was and still is in some places gorgeous! Unfortunately, the initial color only lasted maybe 4 weeks instead of the close to 8 it said it would. My gray/white did not cover as I had hoped. Followed the directions fully, unfortunately it just did not stay.☹️. However, my curly hair is curlier than ever and I am loving that!!!😄 I am not sure if all this happened because menopause has decided to make an appearance or the coloring just didn’t work🤷🏻♀️. I have another box and will be trying to color again. Hopefully the results will be different🤞🏼. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsButtercup - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |