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Custom Color Set
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66,689 Verified Client Reviews |
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Color is cherry redThe color is awful. I’m so upset. I have a party to go to and I look ridiculou 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJoanne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I followed instructions to a TWhy did I spend all this time coloring my hair and not one gray was covered! 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCourtney - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
I don’t knowIt goes to light at the roots . Very blonde notes& my hair is thin. Perphaps ash is wrong? 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Severe reactionI had a severe reaction with your product. Ended up in A&E in the hospital because of swelling itching and rashes on my body. I was given steroids for 2 weeks. It was horrible 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Zunaira! We are so sorry to hear that you had a severe reaction that could have been caused by our hair dye. Please check your emails, we just got back to you to help you further. |
CanceledCanceled, yet still received 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Customer ServiceMy order hasn't arrived this time. Shipped 2 weeks ago. I can't get through to customer service. It won't allow me to submit my query online -keeps saying there's an error. (When my product arrived previously I was happy with it). 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Mag! We are so sorry to hear that your order hasn't arrived. Please check your emails, we just got back to you to help you further. |
Great product, non existent customer careEverything is great until there is any issue you would need customer care team for. My order went missing and I already tried to contact them since last week and not even one reply. Very frustrating, colour is great but I’m thinking about cancelling my subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Monika! We are sorry to hear that your order hasn't arrived. Please check your emails, we just got back to you to help you further. |
Will not stick to my hair!This dye will not take to my hair, doesn't cover my roots and washed out rapid! I'm very sorry, but this is the worst dye I have ever used, and I've been dying my hair for 20 years. Not for me. Sorry. X 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Caitlin! We are so sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Colour not as expectedUnfortunately the colour was same as my own so no change 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Shona! We are sorry to hear that you didn't see any changes in your hair. Please check your emails, we just got back to you to help you further. |
Color is not changingMy hair is only red at the roots, I wanted all of it to be red, maybe with the next coloring it will work 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWendy - We’re so sorry to hear that your roots were only red. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! |