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Custom Color Set
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66,689 Verified Client Reviews |
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Grays not coveredI like the color itself but it did not cover all my gray. I am very disappointed as I followed the instructions to a T and was so excited for results but my gray is clearly showing thru 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsChristi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Purple HairThis shipment turned my hair fucisa purple color, not auburn red 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
The outcome wasn't satisfactoryWell, it's too dark on my hair. My family even didn't realize I color my hair. I expected more change. I can say the quality of the product is good. It didn't damage my hair. Also, I feel my hair is smoother after coloring but the color itself didn't go as I expected. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Nasrin! We are sorry to hear that your color was too dark. Please check your emails, we just got back to you to help you further. |
Turned my hair orange TWICE in the last 6 monthsI have been a customer since 2016 dying my hair every 4 weeks. July 2024 I dyed my hair as usual and once dry I noticed my hair was orange wherever the dye was put in my hair. I called esalon & they apologized and shipped out a replacement box for free. I did notice that the dye had exploded out of the bottle in the garbage can where I had thrown it out and this never happens. Fast forward to Dec 2024, dye my hair and hair is orange again! I’m so upset as this is the second time and it is the holidays and I have events to attend and my hair is orange. I call esalon and ask them to please overnight the replacement box. I ask why this is happening and the colorist on the phone admits I’m not the first & that they've been having warehousing issues!!! Needless to say they said they would ship out express and they did not and I got it 10days later and spent the holidays with orange hair. The dye also again exploded out of the bottle in garbage can. After being a loyal customer for 7 years and they can’t even correct their mistake in a timely manor. I am done with this company. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsWe’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details. |
Too light & didn’t cover graysI asked for the darkest brown with copper tones. My hair is now a light coppery brown color. Also, it didn’t cover up my grays. I followed the instructions exactly and I’m very disappointed in the results. Another problem was the smell. I’ve used a few different hair color services to try find the best one for me, and this one was the most chemical smelling. I’m still sneezing hours later. And the shampoo & conditioner were just ok, nothing special there. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle- We are sorry to hear that you were disappointed by the gray coverage of your recent color application and for the color turning out lighter than expected. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Failed schedule deliveryI requested every 4 week renewal and I am still waiting for my order after 5 weeks. Extremely disappointed. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
HorribleMight just as well get a hair dye from Poundland from blond ash to red head not what I expected 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDonia - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate your feedback and look forward to helping you reach your desired color! |
Not coveringStill not covering my gray hair 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Soft blackDid not like final mixture, too light and did not give desired results after applying 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsBlinzho - We’re truly sorry that our color did not meet your expectations. We'd love to craft a unique shade for you, designed to better suit your needs. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color drabToo dark it's ok I'm going to a professional colorist thanks for trying... I'm cancelling my orders with esalon thanks for trying I am not a happy customer... 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |