|
Custom Color Set
|
66,713 Verified Client Reviews |
|
Sort by: |
|
I did not want more than one and they sent it anywayI have been trying for weeks to get my $ back as they send you color monthly without permission. I told them I didn't even try the first one and I don't want a 2nd hence please refund my money. So far, no money. I am going to try the product that I got on the first order and review the good, the bad and the ugly. I wondered why they called me to see if I needed help with the application. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsNancy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help! |
Not covering greysDisappointed, not covering greys 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHello Shirley, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Ruined my hairYou are told your hair photos are sent to a colourist which is a lot of rubbish . I have emailed you several times . Your dye has turned my roots ginger and my ends almost black I want fully refunded and sent a dye to fix this or I will be seeking legal advice and leaving another review on trust pilot 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHi Marley! We are so sorry to hear about your results. Please check your emails, we got back to you to help you further. |
Color didn't lastI really loved the initial color- but now that it has been a couple weeks the color has completely faded and my hair is left lighter and brassier than before. I wanted an ash brown to take the red out, but now it seems worse than before. Really disappointed as I have had good results with this hair color before. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHello Amelia, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Ran outI didn't have enough for my whole head I had to squeeze and scrape what I could from the bottle to finish my roots and ends because my hair so extremely thick and wavy. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAmanda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t change colour as requested at allFollowed instructions to the letter, my hair looked the same as before although it did cover my roots/greys, my old highlights were literally still there - gave up and caved in to a shop bought box dye, very disappointed as this was the second time after being unhappy with first colour outcome. Didn’t even bother using the highlight/balayage kit I bought. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHi Claire! We are sorry to hear your color hasn't changed. Please check your emails, we got back to you to help you further. |
Too much redI would like to see the mahogany and lighter tone 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLori - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Terrible productOne use and my hair felt like straw! Also a very unpleasant smell. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLorraine - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Watch out . They place you on a reorder time and send it out.This is a scam order trick to keep your money and you do not even know it. Just go to a salon or drug stone instead. They charge $34.51 for the "supposed order. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAnne - We’re truly sorry that our service did not meet your expectations. We take our clients' feedback to heart and have reached out to you via email. Keep an eye on your inbox for more details. |
You mismatched a colorHey guys, your colorist did a horrible job. You sent me a much lighter color and completely wrong shade than my original color. I am very dissatisfied with your try! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsOksana- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |