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Custom Color Set
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66,713 Verified Client Reviews |
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Do not orderI made an order months ago and cancelled my subscription as this was not right for me. I have since been billed and changed for a cancelled subscription!! I am also told I will need to pay a return fee when I haven’t even received the item yet. Bad customer service and unauthorised payments taken! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Becca! We are sorry for any misunderstanding with your Color Plan. Please check your emails, we got back to you to help you further. |
Sent old Process:(Hi-the last order I just used and got was a two step process and not a good fit for me. Can we please go back to the lighter one step process? I’m going to have to fix this somehow bc my ends ended up orange and getting the second color through was difficult. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hate itreally can’t stand this product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLoretta - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not accurateThe color I got was not accurate to what I had requested (medium copper mahogany). Unfortunately it came out pretty dark and mahogany - no copper tones. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not covers my greys well.Did not covers my greys well 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Jennifer! I'm sorry to hear the color didn't cover your greys. Please check your emails, we got back to you to help you. |
Didn’t cover grayDidn’t cover my gray and a dull color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMeah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t cover the white hairI expected more coverage. Next day after applying the color, all white hair was showing . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElaene - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Did not cover the white hair!The color set did not cover my white hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIrina - We are sorry to hear that you were disappointed by the coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Wrong colorI'm sorry, but my hair now has a reddish tent to it. And normally, my hair is almost black. I am very dissatisfied. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTricia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Damaged my hairWhen my first box arrived it was missing items and, most importantly, instructions. I followed a friend’s esalon instructions, which didn’t mention that you shouldn’t overlap with previously colored hair. I had a chunk of hair professionally bleached over a year ago, Feb 2024, and my hair was still very healthy, no breaking. However, since using the box and applying to the bleached section of hair, it’s become dry and brittle. I didn’t know there were instructions online as they are near impossible to find. So maybe it’s not entirely on esalon, but the lack of instructions and missing half of my box did not help. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Taylor, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |