My Hair Color

Want to make a slight change or choose a new shade? Your colorist can adjust your next custom formulation to fit your needs. You'll receive an email confirming receipt of your requested change.

To leave a color modification comment for your colorist:

  1. Log in and go to My Hair Color, under the black banner at the top of the screen.
  2. Select "Add Note to Colorist".
  3. Tell your colorist how you would like to adjust your formulation and click "Save".

Your colorist will review your comment and apply any changes to the next applicable shipment.

To adjust the schedule for your Hair Color Plan:

  1. Log in and go to Account Settings, under the black banner at the top of the screen.
  2. Under Hair Color Delivery Settings, select the "edit" button next to Your Next Shipment date.
  3. Use the calendar to schedule your shipment. The red arrows will allow you to select a different month.

NOTE: Your frequency and processing date operate separately, so changing the processing date of your Hair Color Plan will not automatically update your color frequency.

Click here to learn how to change your delivery frequency.

To adjust the delivery frequency for your Hair Color Plan:

  1. Log in and go to Account Settings, under the black banner at the top of the screen.
  2. Under Hair Color Delivery Settings, select the "edit" button next to Your Next Shipment date.
  3. Click on the "Change Frequency" button above the calendar and make your selection from the dropdown options.
  4. Click "Confirm" to save your changes.

NOTE: Your frequency and processing date operate separately, so changing the frequency of your Hair Color Plan will not automatically update the processing date of your next order. Your new frequency will take effect after your next hair color order.

Click here to learn how to reschedule the processing date of your next order.

To skip a hair color order:

  1. Log in and go to Account Settings, under the black banner at the top of the screen.
  2. Under Hair Color Delivery Settings, select the red "edit" link next to Your Next Shipment date.
  3. Select the "Skip Upcoming Order" button above the calendar and "Confirm".

NOTE: You cannot skip an order if it has already been confirmed and is currently processing.

Our color is 100% satisfaction guaranteed — we'll happily send you a complimentary reformulation. Just let us know what changes you'd like to make. Plus, our Hair Color Plan saves you 20% on each order and is completely flexible, so you can change your dates & frequency any time.

If you would like to turn off your Hair Color Plan:

  1. Log in and go to Account Settings, under the black banner at the top of the screen.
  2. Under Hair Color Delivery Settings, select the "edit" button next to Your Next Shipment Date
  3. Scroll underneath the calendar and click "Turn Off Color Plan", then click "Continue" and follow the prompts.

Since The Match-Up and Hair Color Plan are separate services that ship individually, we are unable to bundle them together at this time.

However, you are able to adjust the frequency of your Match-Up from 4-12 weeks so they either deliver on the same schedule or are staggered. Plus, you are able to skip any order for either plan, or turn off both anytime.

Learn how to adjust the dates, frequency or skip an order for your Hair Color Plan

Learn how to adjust the dates, frequency or skip an order for The Match-Up

To try our variety of hair care products (and save on shipping costs!) you can add products to an upcoming hair color order. To do so:

  1. Log in and go to My Hair Color, under the black banner at the top of the screen.
  2. Select the silhouette of the bottle with a "+" icon located within Your Next Shipment details.
  3. Click on the item you wish to add to your order.
  4. Opt to "Ship with next color order" and click the "Add to Color Order" button.

If you wish to remove a product from an upcoming hair color order:

  1. Log in and go to My Hair Color, under the black banner at the top of the screen.
  2. Underneath Your Next Shipment date, select the "X" beneath the product you wish to remove from your order.

To view your Personalized Instructions online:

  1. Log in and go to Order History, under the black banner at the top of the screen.
  2. Click on the red "instructions" link next to the formula ID of your intended order.

NOTE: You can only view your instructions once your order has been formulated and shipped.

To minimize the risk of an allergic reaction, we strongly recommend following these precautions. Instructions on how to perform a skin allergy test are included in the Product Safety & Usage insert in your Perfect Match Kit. We've also included the instructions below:

  1. Clean an area the size of a quarter in the bend of your elbow with soap and water. Pat dry.
  2. Using a plastic utensil (not a metal utensil), mix a few drops of the hair color developer with a few drops of hair color in a plastic or glass container.
  3. Tightly (and immediately) recap the hair color and hair color developer bottles.
  4. Apply the mixture to the test area with a cotton swab or cotton ball.
  5. Let the test spot dry. Do not wash, cover, or disturb the area for 48 hours.
  6. Examine the test area periodically over the next 48 hours.

If you experience any reaction in or around the test area, such as redness, burning, swelling, or irritation, do not color your hair until you consult a doctor. You may also contact us within 30 days for a refund.

To preview your hair color results, we suggest you perform a strand test. Instructions on how to perform a strand test are included in the Product Safety & Usage insert in your Perfect Match Kit. We've also included the instructions below:

  1. Put on protective gloves.
  2. Choose a strand of hair to test. It's best to choose a strand that will not be clearly visible with your typical hairstyle.
  3. Separate the rest of your hair away using plastic clips so that the strand does not touch the rest of the hair after the hair color is applied.
  4. Apply hair color to your chosen strand by following the process outlined in your Personalized Instructions. Using a plastic utensil (not a metal utensil), mix 1 teaspoon of hair color and 1.5 teaspoons of hair color for the strand test. Tightly (and immediately) recap the hair color and hair color developer bottles.
  5. Wait 24 hours to make sure you are happy with the hair color results.
  6. If you are happy with the color, proceed to the full application as outlined in your Personalized Instructions. This should be done no more than 48 hours after the strand test is complete.