Want to make a slight change or choose a new shade? Your colorist can adjust your next custom formulation to fit your needs. You'll receive an email confirming receipt of your requested change.
To leave a color modification comment for your colorist:
Your colorist will review your comment and apply any changes to the next applicable shipment.
To adjust the schedule for your Hair Color Plan:
NOTE: Your frequency and processing date operate separately, so changing the processing date of your Hair Color Plan will not automatically update your color frequency.
Click here to learn how to change your delivery frequency.
To adjust the delivery frequency for your Hair Color Plan:
NOTE: Your frequency and processing date operate separately, so changing the frequency of your Hair Color Plan will not automatically update the processing date of your next order. Your new frequency will take effect after your next hair color order.
Click here to learn how to reschedule the processing date of your next order.
To skip a hair color order:
NOTE: You cannot skip an order if it has already been confirmed and is currently processing.
Our color is 100% satisfaction guaranteed — we'll happily send you a complimentary reformulation. Just let us know what changes you'd like to make. Plus, our Hair Color Plan saves you 20% on each order and is completely flexible, so you can change your dates & frequency any time.
If you would like to turn off your Hair Color Plan:
Since The Match-Up and Hair Color Plan are separate services that ship individually, we are unable to bundle them together at this time.
However, you are able to adjust the frequency of your Match-Up from 4-12 weeks so they either deliver on the same schedule or are staggered. Plus, you are able to skip any order for either plan, or turn off both anytime.
Learn how to adjust the dates, frequency or skip an order for your Hair Color Plan
Learn how to adjust the dates, frequency or skip an order for The Match-Up
To try our variety of hair care products (and save on shipping costs!) you can add products to an upcoming hair color order. To do so:
If you wish to remove a product from an upcoming hair color order:
To view your Personalized Instructions online:
NOTE: You can only view your instructions once your order has been formulated and shipped.
To minimize the risk of an allergic reaction, we strongly recommend following these precautions. Instructions on how to perform a skin allergy test are included in the Product Safety & Usage insert in your Perfect Match Kit. We've also included the instructions below:
If you experience any reaction in or around the test area, such as redness, burning, swelling, or irritation, do not color your hair until you consult a doctor. You may also contact us within 30 days for a refund.
To preview your hair color results, we suggest you perform a strand test. Instructions on how to perform a strand test are included in the Product Safety & Usage insert in your Perfect Match Kit. We've also included the instructions below: