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To update the name on your account:
To update your payment information:
*Please note that you must input all information listed, even if only the expiration date has changed.
To update your billing address:
To update your email address:
To update your shipping address:
Click here to learn how to update your billing address.
To update your password:
To upload a photo:
NOTE: In order to create the best custom hair color, your colorist needs to be able to see your hair clearly. We think the best photos are taken in natural daylight or in a well-lit room, and will show both your roots and length of hair. Avoid submiting black & white photos (we need to see your current color!), or photos that have been altered in any way.
If you're new to our site, fill out a Color Profile to get started. It's a quick and easy color questionnaire that helps a colorist to get a full understanding of your hair history, needs, and ultimate color goal. You'll also have the opportunity to securely submit a current photo, so we can craft a custom blend that's just right for you.
To change the country selected for your profile, email us at [email protected]. Please include the following in your message:
Click here to view our shipping locations.
To control your email notifications:
If you're still not receiving emails, check your spam/junk folder. Add our email address to your contact list, if necessary.
Click here to learn how to change the your email address on your account.
To control your email notifications:
If you are still aren't receiving emails, check your junk folder. You may need to add our email address to your safe contact list to ensure our emails land in your inbox.
Click here to learn how to change the email address on your account.
Invite friends, and earn $26 store credit for each! Here's how:
To earn your credit, your friend must place their qualified first-time eSalon order through your personal invite link. You'll see your credit once their order has shipped.
There's no limit to the number of credits you can earn, so invite away!
Your credits accrue in your account, do not expire, and are automatically applied to your scheduled orders or other purchases at checkout.
Click here if you are missing Invite A Friend credits.
We are so excited that you’re inviting a friend to try eSalon! With our “Invite a Friend” program, each friend that places their first order through your invite link rewards you with a $22 credit.
To earn your credit, each friend must place their order through your personal invite link, and spend $19.95 on their purchases on eSalon.com. You’ll see your credit once they have purchased the minimum amount, and their order has shipped. Your credits accrue in your account, do not expire, and are automatically applied to your next order at checkout. Not seeing your credit? Double check that your friend ordered through your referral link directly.
You can refer up to 10 friends. It’s a win-win!
To redeem a gift card or promo code:
If you would like to turn off your plan:
NOTE: You will be prompted to either remove or continue to receive any items currently included in your plan.
DID YOU KNOW?
We have a color happiness guarantee! We'd be glad to send you a complimentary color reformulation. Just let us know! Plus, you receive 20% off all autoshipped items and free shipping on orders over $42.
Inside each hair color order are two pairs of medium-sized, non-latex gloves. If you would like to request a Large, simply change the size on your "Upcoming Order" page. This will not only change the size of your gloves included in your next hair color order, but also all of your future shipments. If you wish, you can also change the size by calling our Color & Care team — they're more than happy to help out. For our Light Set, only one size is available at this time. Want more gloves to have on "on hand"? Additional pairs of gloves are always available to purchase, here.
Tap 'CONTACT US' below to send us a message.
You may call us at (866) 550-2424 Monday-Friday, 8am-5pm PT for urgent matters.