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Hey Lauren, we're truly sorry that our Tint Rinse (Copper) left behind a residue in your hair. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Nicole - We're truly sorry that our Tint Rinse (Golden Mahogany) did not provide the coverage that you expected. We take our clients' feedback to heart and strive to continue improving our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Stephanie H.
February 10, 2022
Gray quality product just too orange
Reviewed Color: Copper
POSTED BY:
Stephanie H.
February 10, 2022
Don’t want my hair to look orange anymore . Otherwise great product
Stephanie - We're truly sorry that our Tint Rinse did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
alicen W.
February 5, 2022
terrible customer service and will not renew
Reviewed Color: Copper
POSTED BY:
alicen W.
February 5, 2022
shipped to wrong address and no offer to expedite a replacement & had paid for express
Hi Alicen! I'm so sorry to hear about your experience! It looks like your address was updated and a replacement was processed the same day you gave us a call! I can also confirm you were refunded for the rush processing fee that you paid! Rush Processing is an in-house service that fast tracks the processing of your order. It does not upgrade your shipping method. Normal processing times take 2-3 business days while rush takes on average 1 business day. We are currently unable to offer priority shipping to our international clients at this time. We hope that you enjoy your hair color and we look forward to hearing your feedback!
S.... - Thank you for contacting us! We're so sorry to hear that your order didn't arrive. Not to worry, we'll reach out to you via email to assist you with this matter. Please keep your eyes out for an email from us shortly.
POSTED BY:
Rachel B.
January 27, 2022
No glow
Reviewed Color: Golden
POSTED BY:
Rachel B.
January 27, 2022
Not for me, does not give off any golden glow. Maybe my hair is a little to dark. I’ve given it 3 stars because it lather ups great leaving hair soft
Rachel B. - Thank you for your feedback! We're so sorry that our Tint Rinse did not provide the golden tones you expected. We have reached out to
you via email to see what we can do about remedying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Julia G.
January 25, 2022
A huge miss
Reviewed Color: Mahogany Copper
POSTED BY:
Julia G.
January 25, 2022
While I am a fan and a subscriber of the custom color kit, the tint rinse was definitely a one time buy. I did not like how my hair felt just after a single application, it appeared very coarse and unruly
Julia - We're truly sorry that our Tint Rinse (Mahogany Copper) did not provide the texture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Jade - We're truly sorry that our Tint Rinse (Copper) did not provide the correct color that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
laura
January 19, 2022
Dried out my hair
Reviewed Color: Dark Brunette
POSTED BY:
laura
January 19, 2022
I was hoping this product would boost my colour but it really dried it out quickly and somehow made my colour more washed out? Not sure what can be improved but I won't be using it again.
Laura - We're truly sorry that our Tint Rinse (Dark Brunette) did not perform as expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
melissa B.
January 16, 2022
Love highlighter
Reviewed Color: Warm Beige
POSTED BY:
melissa B.
January 16, 2022
I love the color. I just wish there was an easier way to apply it, like with a cap or something
Hi Melissa! Thank you for sharing your feedback. We are happy to hear that you are loving your color. We've emailed you with some tutorial videos to help you with the application. Please let us know if you need anything else.
POSTED BY:
Jennifer M.
January 13, 2022
Grabs greys
Reviewed Color: Golden
POSTED BY:
Jennifer M.
January 13, 2022
I'm not down rating the product as much as I am this particular color (golden) The tint rinse actually does work, but the gold grabs my greys and I end up having orange hued roots and whispies. Colored, my hair is dark brown, so the gold stands out in stark, unattractive contrast.
Jennifer - Thank you for your feedback. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Erin B.
January 12, 2022
Not seeing results
Reviewed Color: Blonde Neutralizer
POSTED BY:
Erin B.
January 12, 2022
I use this regularly. While it leaves my hair silky soft I am not seeing a noticeable impact on my hair that is prone to golden brassy tones. I’ll use up the bottle but I doubt I will repurchase
Lynn - Thank you for your message. We are sorry to hear that you are worried about the results of our Tint Rinse. We invite you to check your inbox, our team will contact you shortly with some tips and recommendations that will be helpful; we want to make sure you have the confidence to color! Do not hesitate to let us know if we can assist you further, we're always happy to help!
POSTED BY:
Louisa C.
January 1, 2022
Don't recommend
Reviewed Color: Blonde Neutralizer
POSTED BY:
Louisa C.
January 1, 2022
The Tint Rinse did not work well for me. It left my hair with many tangles after rinsing, even when I applied conditioner after using it. I found an over-the-counter product that works much better as far as toning and conditioning my hair.
I wish eSalon would sell the Toning Mask that comes with the color kit. The Toning Mask works so well, I would definitely add it to my order on a regular basis if given the option.
Louisa C. - Thank you for your feedback. We apologize for the disappointing experience you have had with our Tint Rinse (Blonde Neutralizer). We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Sandra P.
December 21, 2021
Fun idea
Reviewed Color: Copper
POSTED BY:
Sandra P.
December 21, 2021
I don't prefer to right a review for this because I didn't like it as much as I enjoyed the other products I purchased from esalon. I don't know if I just don't leave it in long enough but I don't think I get a color boost from this product. Plus, it leaves my hair feeling messy or icky for lack of better words. I have to use a lot of conditioner to get all the tangles out. I prefer to just use it once every 2 weeks just to see if there will be a color boost this time or just not at all. I'm pretty new to coloring so I don't know if it's normal for the product to make my hair feel like that.
Sandra P. - Thank you for your feedback. We're truly sorry that our Tint Rinse (Copper) did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Jo E.
December 15, 2021
SCAM - THEY STEAL YOUR CREDIT CARD INFORMATION
Reviewed Color: Golden
POSTED BY:
Jo E.
December 15, 2021
BEWARE! This company never delivered my initial order, then keeps charging my credit card even after I've cancelled with them multiple times. This is a scam and I've reported them for fraud multiple times. Shame on you ESalon for the bait and switch.
Jo - We're truly sorry to hear that your order never arrived. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Tashan - We're truly sorry that our Tint Rinse (Golden) did not provide provided the tone that you expected. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
POSTED BY:
Tashan A.
December 13, 2021
So so
Reviewed Color: Warm Beige
POSTED BY:
Tashan A.
December 13, 2021
It is hard to notice much about these tints. Plus, they tend to be drying. Warm beige worked a little better than the blonde.
Tashan - We're truly sorry that our Tint Rinse (Warm Beige) did not provide the moisture or tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Stephanie C.
December 13, 2021
Just ok
Reviewed Color: Golden
POSTED BY:
Stephanie C.
December 13, 2021
Didn't find this Made much of a difference to shine and colour
Stephanie - We’re truly sorry that our Tint Rinse (Golden) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Joy - We're truly sorry that our Tint Rinse did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Hey Buffy, we are truly so sorry that our Tint Rinse (Copper) didn't work out to well for you. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Sacha D.- Thank you for your feedback. We're truly sorry that our Tint Rinse (Copper) did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
P Mason
December 3, 2021
It's okay.
Reviewed Color: Golden
POSTED BY:
P Mason
December 3, 2021
I truly can't tell that it has help retain a color in my hair. But I do use it just in case I just can't see it maybe other people will.
P Mason - We’re truly sorry that our Tint Rinse (Golden) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Emma F.
December 2, 2021
Doesn't work
Reviewed Color: Light Brunette
POSTED BY:
Emma F.
December 2, 2021
I was really hoping that this product would extend my colour and save me money in between toners but can't say it's make any difference at all! The product is so runny feels like it's watered down. Not impressed!
Emma F.- Thank you for your feedback. We're truly sorry that our Tint Rinse (Light Brunette) did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
Wanda - We’re truly sorry that our Tint Rinse (Soft Red Neutralizer) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Ysabel A.
November 30, 2021
Sheer but Watery
Reviewed Color: Golden
POSTED BY:
Ysabel A.
November 30, 2021
I would like to say for me, it was watery and smells funny. It did said it's tinted and not something that Brighting the hair. Unless it supposed to that too. I tried it a few times and didn't see a difference.
Ysabel - We’re truly sorry that our Tint Rinse (Golden) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Ellie
November 29, 2021
It was okay.
Reviewed Color: Purple
POSTED BY:
Ellie
November 29, 2021
It added a purple sort of shine but definitely didn't add purple pigment or bring out purple tones.
Hi Ellie, We're truly sorry that our (product) did not provide Tint Rinse (Purple) that you expected. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Nadine - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
greta M.
November 28, 2021
The brown was good, the golden definitely not
Reviewed Color: Golden
POSTED BY:
greta M.
November 28, 2021
The brown rinse left my hair soft and silky, the golden shade which i tried for variety resulted in an immediate frizzy mess. I didnt leave it on for more than a few seconds and never used it again. The eventual solution to the frizz was to grow it out and cut it off. I cant understand how two such similar products can be so different.
Greta - We’re truly sorry that our Tint Rinse (Golden) did not provide the results that you were expecting. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Christina Landry
November 27, 2021
Do not recommend
Reviewed Color: Blonde Neutralizer
POSTED BY:
Christina Landry
November 27, 2021
Not sure this product is for me. It strips the color from my hair.
Christina - We’re truly sorry that our Tint Rinse (Blonde Neutralizer) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Annie L.
November 27, 2021
Maybe I just got unlucky? Did not work for me at all! And dried out my hair.
Reviewed Color: Copper
POSTED BY:
Annie L.
November 27, 2021
I was excited to use this product because I previously have used the color hair mask and it worked wonders, but I wanted something more low-key for color maintenance. When I used this product it not only added no color to my hair, but I think stripped some of my color out. It really dried out my hair, did not make it shiny like it said it would.
I was also confused that this product lathered because other tint related products do not lather, they act more like conditioner.
Annie - We're truly sorry that our Tint Rinse (Copper) did not provide the texture and results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Jackie R.
November 26, 2021
Darker
Reviewed Color: Golden
POSTED BY:
Jackie R.
November 26, 2021
I thought this would bring out the highlights in my hair but it actually made it look darker .
Jackie - We're truly sorry that our Tint Rinse (Golden) did not provide the tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Denise - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Debra P.
November 18, 2021
Tint rinse
Reviewed Color: Blonde Neutralizer
POSTED BY:
Debra P.
November 18, 2021
Have seen no effect on my hair with using this product. Disappointed!!
Debra - We’re truly sorry that our Tint Rinse (Blonde Neutralizer) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Susan E.
November 17, 2021
Tint rinse
Reviewed Color: Mahogany Copper
POSTED BY:
Susan E.
November 17, 2021
It looked like I had put iodine in my hair and patchy. I washed hair normally then, applied the rinse. I let it sit a bit like stated then rinsed well and conditioner. Let air dry as normal. I gave it to my daughter in law to let her try. She has natural dark and wanted to try the tint and see if it works for her
Susan - We're truly sorry that our Tint Rinse (Mahogany Copper) did not perform as expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Brianne
November 14, 2021
NOT SURE WHAT THE POINT OF THIS TINT IS
Reviewed Color: Light Brunette
POSTED BY:
Brianne
November 14, 2021
Doesn't make any visible change to my hair. Maybe it is more dried out if anything. Don't waste your money.
Brianne - We're truly sorry that our Tint Rinse (Light Brunette) did not provide the tone that you expected. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Ally
November 7, 2021
Turned my hair pink
Reviewed Color: Mahogany Copper
POSTED BY:
Ally
November 7, 2021
Do a test strand before doing your whole head! I have naturally dark brown hair with chocolate babylights that have faded to more of a brassy dark blonde. I was expecting this color to be a dark reddish brown because of the name and description, but it turned my highlights pink and didn’t do anything to my natural hair (which i was fine with and was expecting). I’m giving it two stars because it’s a nice pink color, but I definitely don’t want pink hair right now. Thankfully I just did one strand to test it, I just hope it washes out completely. It might work better for other people but idk why it didn’t work for me.
Ally - We're truly sorry that our Tint Rinse (Mahogany Copper) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Karen R.
November 7, 2021
Not Recommended
Reviewed Color: Golden Mahogany
POSTED BY:
Karen R.
November 7, 2021
This dried out my hair so that it felt like straw. I used it twice and got the same result both times. I don’t think it even added much color. Waste of money for me…it went in the garbage.
Karen - We’re truly sorry that our Tint Rinse (Golden Mahogany) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Naomi T.
October 29, 2021
Left my hair frizzy
Reviewed Color: Copper
POSTED BY:
Naomi T.
October 29, 2021
Not much colour deposited. Left my hair soft but strangely frizzy. Wouldn’t use again
Naomi T. - Thank you for your feedback. We apologize for the disappointing experience you have had with our Tint Rinse Copper. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Laura K.
October 29, 2021
Didn't get rid of the orange
Reviewed Color: Red Neutralizer
POSTED BY:
Laura K.
October 29, 2021
Didn't get rid of the orange, but it made my hair really soft.
Laura - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Lynn - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your experience. We hope to continue helping you find hair perfection!
POSTED BY:
Tricia S.
October 19, 2021
Turned pink red
Reviewed Color: Purple
POSTED BY:
Tricia S.
October 19, 2021
It made my hair look red mahogany shade which is interesting - but opposite from what I want. Hope it fades soon. It seemed damaging. Had to use lots of conditioner afterwards. Would be careful and not try this unless you are mot going anywhere.
Tricia - We're truly sorry that our Tint Rinse (Purple) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Sherrie D.
October 18, 2021
Not sure
Reviewed Color: Blonde Neutralizer
POSTED BY:
Sherrie D.
October 18, 2021
I may have ordered the wrong tint rinse for my hair, but I didn’t notice any difference in my highlighted hair after using.
Sherrie - We're truly sorry that our Tint Rinse (Blonde Neutralizer) did not counteract the brassy tones from your color as expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Sherrie D.
October 18, 2021
Not sure
Reviewed Color: Soft Red Neutralizer
POSTED BY:
Sherrie D.
October 18, 2021
I used this and I do think it lessened the brassiness but felt like it was difficult to rinse out like it left a film on my hair. I will continue to try as once dry my hair was fine.
Sherrie - We're truly sorry that our Tint Rinse (Soft Red Neutralizer) did not provide the texture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Lacie - We're truly sorry that our Tint Rinse (Red Neutralizer) is not what you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Courtney - We're truly sorry that our Tint Rinse (Soft Red Neutralizer) did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Sumeet S.
October 17, 2021
Rinse
Reviewed Color: Red Neutralizer
POSTED BY:
Sumeet S.
October 17, 2021
Can’t review as my color did not come out and my roots are still grey.
Sumeet - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Patricia B.
October 13, 2021
Not for me, I'm afraid
Reviewed Color: Golden
POSTED BY:
Patricia B.
October 13, 2021
I was hoping to see a bit of a 'glow' after using this product but, to be honest, I really couldn't tell the difference unfortunately.
Patricia B. - Thank you for your feedback. We're truly sorry that our Tint Rinse (Golden) did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Nina K.
October 7, 2021
Tint rinse
Reviewed Color: Golden
POSTED BY:
Nina K.
October 7, 2021
I don't seem to see much difference after I use it.
Nina - We're truly sorry that our Tint Rinse (Golden) did not provide the tone and coverage you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Joe H.
October 6, 2021
Drying and no change in color
Reviewed Color: Soft Red Neutralizer
POSTED BY:
Joe H.
October 6, 2021
This product damaged my hair, and left no hint of tint, even after leaving in my hair for an extended period of time. Please refund when possible. Thank you.
Joe - We're truly sorry that our Tint Rinse in Soft Red Neutralizer did not provide the enhancement that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Gina D.
October 1, 2021
No color change
Reviewed Color: Light Brunette
POSTED BY:
Gina D.
October 1, 2021
I used the tint rinse for the first time today and saw no change in color.
Gina - We're truly sorry that our Tint Rinse did not provide the change that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Courtney L.
September 29, 2021
Not My Favorite
Reviewed Color: Purple
POSTED BY:
Courtney L.
September 29, 2021
I enjoyed that this adds color back into my hair in between coloring so that my color continues to be vibrant. However, I haven't used it as much as recommended because it leaves my hair feeling thick and greasy from the product buildup. I will continue to use what I have but will not be ordering this specific product again.
Courtney - We're truly sorry that our Tint Rinse did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
gina J.
September 27, 2021
NOTHING!
Reviewed Color: Golden Mahogany
POSTED BY:
gina J.
September 27, 2021
I followed instructions and saw no change. Even my blonde highlights were unchanged. It did seem to condition well. I will try again and leave on longer.
Hi Gina - We're truly sorry that our Tint Rinse did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Ashley P.
September 22, 2021
Turned my towel red.
Reviewed Color: Red
POSTED BY:
Ashley P.
September 22, 2021
Rinsed out so there was no more color in the water but still my white towel was stained red.
Ashley - We’re truly sorry for your experience. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Lisa W.
September 21, 2021
Oh the knots!
Reviewed Color: Copper
POSTED BY:
Lisa W.
September 21, 2021
I’ve tried this product twice now, the second time being yesterday. Both times it turned my long, curly hair in to a nest of knots. It took me almost 20 minutes and a good bit of conditioner to gently get them out. While it did enhance my hair color nicely, it wasn’t worth the trouble of the knots. Personally, I won’t be using this product again! (As a side note, I’ve absolutely loved every other product I’ve gotten from eSalon and I will remain a loyal customer! 😊)
Lisa - We’re truly sorry that our Tint Rinse (Copper) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Kristin T.
September 10, 2021
Tint rinse
Reviewed Color: Copper
POSTED BY:
Kristin T.
September 10, 2021
This product colored red in my hair and now my hair looks brown with red in it in the sun.
Kristin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Cheryle - We're truly sorry that our Tint Rinse (Golden) did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Kelly B.
September 9, 2021
cancel my subscription
Reviewed Color: Red
POSTED BY:
Kelly B.
September 9, 2021
Directions not accurate unable to cancel Ridiculous
Kelly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kate N.
September 7, 2021
Why?
Reviewed Color: Red Neutralizer
POSTED BY:
Kate N.
September 7, 2021
Why would you neutralize the red? I asked for dark brown with blue undertones so my hair would have shine and not appear dull. By neutralizing the red, I was very away the blue and red together would give it a bit of a purple look in sunlight. That’s what I was going for. I have flat dull hair that is obviously colored.
Kate - We're truly sorry that our Tint Rinse (Red Neutralizer) did not provide the tone that you expected. I would recommend trying one of our Booster Tint Rinse for your desired effect. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Angie H.
September 6, 2021
Way too red/orange
Reviewed Color: Copper
POSTED BY:
Angie H.
September 6, 2021
I do not like this product. It turned my hair orange and was very hard to get out after it was used.
Angie - We’re truly sorry that our Tint Rinse (Copper) did not provide the tone that you expected. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Amanda C.
September 5, 2021
Didn’t see much difference
Reviewed Color: Purple
POSTED BY:
Amanda C.
September 5, 2021
I think it might add some shine, but I never notice a difference in the color. I have the purple one and I can’t see any purple, but it might be worth it for the shine?
Amanda - We're truly sorry that our Tint Rinse (Purple) did not provide the tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Martina P.
September 2, 2021
Copper
Reviewed Color: Copper
POSTED BY:
Martina P.
September 2, 2021
I thought it might help with the grey but never mind still a nice product
Martina P. - Thank you for your feedback. We're truly sorry that our Tint Rinse (Copper) did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
Mandy - We're truly sorry that our Tint Rinse (Soft Red Neutralizer) did not cancel out the brassy tones from your color as expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Kathleen N.
August 29, 2021
Just didn't do much to tone my red tones
Reviewed Color: Soft Red Neutralizer
POSTED BY:
Kathleen N.
August 29, 2021
For whatever reason, this just didn't do much to reduce the red tones in my hair. I have med-dark brown hair and like to color it a shade lighter with some highlights. My hair tends to get reddish tones so I'm still trying to find the perfect mix/processing time maybe.
Kathleen - We're truly sorry that our Tint Rinse (Soft Red Neutralizer) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Max M.
August 27, 2021
Not sure it enhances my colour at all
Reviewed Color: Copper
POSTED BY:
Max M.
August 27, 2021
Was hoping this would revive my colour between dyes but I don't think it does anything.
Max M. - Thank you for your feedback. We apologize for the disappointing experience you have had with our Tint Rinse. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! Please keep an eye on your inbox for more details.
POSTED BY:
Sussi B S.
August 20, 2021
Ok?
Reviewed Color: Warm Beige
POSTED BY:
Sussi B S.
August 20, 2021
I find this product isn't so good for my hair, leaves it dry
Sussi - We’re truly sorry that our Tint Rinse (Warm Beige) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Mary W.
August 18, 2021
Tint rinse
Reviewed Color: Purple
POSTED BY:
Mary W.
August 18, 2021
Disappointed in this product, I didn't notice and difference in my hair color
Mary Whaley
Mary - We're truly sorry that our Tint Rinse (Purple) did not provide the coverage that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Mindy F.
August 18, 2021
Didn't see a change
Reviewed Color: Golden Mahogany
POSTED BY:
Mindy F.
August 18, 2021
My hair is very light right now, I was hoping this would add just a little tint and honestly I got nothing. My hair looked exactly as it did before I used it.
Mindy - We're truly sorry that our Tint Rinse (Golden Mahogany) did not provide the coverage that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Haley W.
August 17, 2021
Just Ok.
Reviewed Color: Copper
POSTED BY:
Haley W.
August 17, 2021
It had a nice smell and made my hair feel nice, but I couldn’t tell much of a difference after using it.
Haley - We're truly sorry that our Tint Rinse (Copper) did not provide the tone and coverage that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Kim - We’re truly sorry that our Tint Rinse (Light Brunette) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Karen P.
August 17, 2021
HAIR FALL OUT
Reviewed Color: Red
POSTED BY:
Karen P.
August 17, 2021
Made my hair look like cherry or pink and on the sides in my hair I have to keep cutting it’s about 4 inches wide 4 inches long because I’ve been cutting it off it feels Light cotton it ruined my hair made my hair pink cherry color threw it out out. It won’t let me tell you about the communist I’ll tell you up here I have not used yet I’m scared years and it might ruin my hair and break my hair like the so-called in between coloring wash red in my hair pink and cotton mad at between my ear and front lobe. Nobody listens to me they keep sending me more brown I need red not brown not dark brown not medium brown not light brown red picture I sent you of me and the picture of the girl on your page and then they send me just a bottle that’s already been premade that’s it no gloves no nothing not like before
Karen - We're truly sorry that our Tint Rinse did not provide the results that you expected. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Marilyn L. - Thank you for your feedback. We're truly sorry that our Tint Rinse (Golden) did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Valerie S.
August 14, 2021
Not sure
Reviewed Color: Golden
POSTED BY:
Valerie S.
August 14, 2021
This item doesn’t seem to do much of anything for my hair. I don’t see a difference at all. Won’t be buying again
Valerie - We’re truly sorry that our Tint Rinse (Golden) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Our deepest apologies that the Tint Rinse did not meet your expectations. We have reached out to you via email to see what we can do to help, per our Satisfaction Guarantee. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Julie D.
August 11, 2021
Dont need if you hope to refresh outgrowth
Reviewed Color: Golden
POSTED BY:
Julie D.
August 11, 2021
Not made to refresh color for grays. Instructions target lower part of hair and roots. Claim is to produce more shine. I mistakenly thought the refresh would help cover gray outgrowth while waiting for next shipment.
Julie - We're truly sorry that our Tint Rinse (Golden) did not provide the gray coverage that you expected. The Tint Rinse is meant to revive your already colored hair. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Lia Y.
August 10, 2021
No difference
Reviewed Color: Blonde Neutralizer
POSTED BY:
Lia Y.
August 10, 2021
I really haven't noticed anything great about this product.
Lia - We’re truly sorry that our Tint Rinse (Blonde Neutralizer) did not perform as expected. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Danny S.
August 8, 2021
Did not work for brassy hair caused by box dye
Reviewed Color: Red Neutralizer
POSTED BY:
Danny S.
August 8, 2021
I used a dark brown dye on my hair and after a while it became brassy and red. Unfortunately this product didn't fix it even after multiple uses. The product is good quality and smells great, it just was not right for me.
Danny - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Hannah H.
August 8, 2021
Don’t waste your time/money
Reviewed Color: Red Neutralizer
POSTED BY:
Hannah H.
August 8, 2021
I wanted this to work but it did absolutely nothing for my hair except leave it dry and a wod of my hair came out when I rinsed it out. I used as directed and I used it twice to be sure but won’t be risking my hair again.
Hannah - We're truly sorry that our Tint Rinse (Red Neutralizer) did not perform as expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Anne S.
August 5, 2021
No noticeable difference
Reviewed Color: Soft Red Neutralizer
POSTED BY:
Anne S.
August 5, 2021
Didn't hurt my hair by any means, but I didn't really notice it helping with toning down the red tones I have throughout my hair. I went to a cooler brunette color dye from a more auburn tint, so I got this to go along with it for in between dye jobs as the color faded some.
Anne - We’re truly sorry that our Tint Rinse (Soft Red Neutralizer) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Nadine - We’re truly sorry that our Tint Rinse (Golden) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Valerie W.
August 3, 2021
No real different, IMO.
Reviewed Color: Golden
POSTED BY:
Valerie W.
August 3, 2021
I don't really see much of a difference with this.
Valerie - We're truly sorry that our Tint Rinse did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Jamie P.
August 2, 2021
Stains
Reviewed Color: Golden Mahogany
POSTED BY:
Jamie P.
August 2, 2021
This stains your scalp when you use it. Looks worse not better.
Jamie - We’re truly sorry that our Tint Rinse (Golden Mahogany) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Bianca W.
July 29, 2021
I like the concept but the product is too runny
Reviewed Color: Red
POSTED BY:
Bianca W.
July 29, 2021
I really like the concept of this product, however it was so runny. It would occasionally leak a bit on my bathroom floor from sitting in the container. And since it was so runny. It was hard to really keep the product really well in your hair.
Bianca - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Rachele - We’re truly sorry that our Tint Rinse (Red) did not provide the coverage that you expected. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Rachele - We’re truly sorry that our Tint Rinse (Purple) did not provide the tone that you expected. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Jan P.
July 28, 2021
Wrong Move
Reviewed Color: Golden
POSTED BY:
Jan P.
July 28, 2021
This was recommended for my new colour but sadly it took the colour out and I ended up with a ginger parting. Won’t use it again.
Jan P. - Thank you for your feedback! We're truly sorry that our Tint Rinse did not provide the golden tones you expected. We have reached out to
you via email to see what we can do about remedying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Wanda D.
July 27, 2021
Tint Rinse purple
Reviewed Color: Purple
POSTED BY:
Wanda D.
July 27, 2021
It dry my hair horribly. The tint didn't even work for my hair. I was disappointed. I believe esalon products are not best products for my hair type.
Wanda - We're truly sorry that our Tint Rinse did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Darlene R.
July 26, 2021
Wear gloves
Reviewed Color: Dark Brunette
POSTED BY:
Darlene R.
July 26, 2021
My hair is soft black so its dark. This tint rinse really stains your hands & fingernails. It's a bit watery so comes out quickly and will make a mess. Use gloves or it will stain bad. I don't see a color difference in my hair so I feel it was a waste of money.
Darlene - We’re truly sorry that our Tint Rinse (Dark Brunette) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Kimberly D.
July 24, 2021
I hated the color.
Reviewed Color: Copper
POSTED BY:
Kimberly D.
July 24, 2021
I did not like the color. Made my hair
look like a carrottop
Kimberly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lydia M Garnier J.
July 24, 2021
No change in color in-between coloring as expected.
Lydia - We're truly sorry that our Tint Rinse (Soft Red Neutralizer) did not perform as expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
L Hughes
July 23, 2021
Did nothing
Reviewed Color: Copper
POSTED BY:
L Hughes
July 23, 2021
Very disappointing, a complete waste of money. The only place it deposited colour was my nails
L Hughes - Thank you for your feedback. We're truly sorry that our Tint Rinse (Copper) did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Julia P.
July 22, 2021
Made my hair, well, copper
Reviewed Color: Copper
POSTED BY:
Julia P.
July 22, 2021
It came with everything when I bought my first kit. I was slightly confused as the instructions on the leaflet said to use it before and the instructions on the bottle said to use after. I ended up getting a phone call from one of the advisors who was an extremely lovely and helpful lady. She confirmed i should use it before so i did as i was told.
I bought demi permanent dye and the more i wash my hair the more copper it comes out (blue/purple shampoo is not helping). I'm very disappointed and wish I had gone with my guts and skipped this product altogether.
Julia P. - Thank you for your feedback. We're truly sorry that our Tint Rinse (Copper) did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Ruthanne R.
July 20, 2021
Not impressed.
Reviewed Color: Copper
POSTED BY:
Ruthanne R.
July 20, 2021
This product did nothing to revive, refresh, boost or tint my hair color. I won’t purchase again.
Ruthanne - We're truly sorry that our Tint Rinse (Copper) did not provide the refresh and boost of tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Lizabeth M.
July 20, 2021
Make my hair dry
Reviewed Color: Dark Brunette
POSTED BY:
Lizabeth M.
July 20, 2021
I don't know what to say but let's my hair dried and no soft even after applying conditioner.
Lizabeth - We're truly sorry that our Tint Rinse (Dark Brunette) did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Danita L.
July 18, 2021
So so
Reviewed Color: Copper
POSTED BY:
Danita L.
July 18, 2021
Can't really tell whether it's making a difference or not
Danita - We're truly sorry that our Tint Rinse (Copper) did not provide a noticeable difference. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Wendy K.
July 17, 2021
Not the right one for me
Reviewed Color: Blonde Neutralizer
POSTED BY:
Wendy K.
July 17, 2021
I chose this based on description and reviews. I have caramel brown color with lighter blonde highlights. I really wanted to use something to make my highlights pop. I tried it once, followed directions and nothing happened. Tried it for a second time, this time I used more and left it longer and I almost feel like it made left my base color with more reddish tones. I am not sure if I chose the right product for me or if it just didn't work for me. I would hate to order again, pay shipping and get it wrong. I was so hopeful after reading the reviews and couldn't wait to get it. Unfortunately I am a little disappointed.
Wendy - We're truly sorry that our Tint Rinse (Blonde Neutralizer) did not provide your highlights the tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Vicky L.
July 17, 2021
Lovely colour but very harsh on your hair
Reviewed Color: Copper
POSTED BY:
Vicky L.
July 17, 2021
Wouldn’t recommend other than extremely occasionally and bare in mind if your hair is in good condition it will strip your hair of its natural shine
Vicky L.- We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our Tint Rinse (Copper). We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Ana Maria M.
July 17, 2021
Not so great
Reviewed Color: Red
POSTED BY:
Ana Maria M.
July 17, 2021
It gets more color in my hands than in the hair
Maybe has to be use it more often. But the difference is not that much
Ana Maria M. - We're truly sorry that our Tint Rinse (Red) did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
Sumi - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Sigita V.
July 15, 2021
Disaster
Reviewed Color: Soft Red Neutralizer
POSTED BY:
Sigita V.
July 15, 2021
An absolute waste of money and hopes. Has done nothing to the brassy/warm tones and the lighter hair made dirty/greenish looking. Absolutely ugly.
Requested a refund.
Sigita V. - Thank you for your feedback. We apologize for the disappointing experience you have had with our Tint Rinse (Soft Red Neutralizer). Upon reviewing your profile, we see that you have already worked with one of our Team to resolve your concern. Please let us know if there is anything else we can do to help! We're always looking to improve our service and products, and truly value everything our clients say.
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