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Upon arrival, I was initially disappointed with the amount of product I received for the price. I dismissed my thoughts, reminding myself that good things come in small packages. Once I tried the shampoo, I discovered it didn't lather well. I had to rinse and shampoo again. This time with a few extra pumps of the product.
I'll pass on this product and use other professional shampoos that smell nice, lather well, lock in color AND are more cost effective.
Judi - We're truly sorry that our Heart Lock It did not provide the experience you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
Pamela W.
April 18, 2016
Shampoo
Reviewed: Color Care Shampoo
POSTED BY:
Pamela W.
April 18, 2016
Don't like the shampoo as much as my hair color the shampoo leaves my hair oily.
Pamela - We’re sorry that you were unsatisfied with our Heart Lock It and that it left your hair feeling oily. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Liz G.
April 15, 2016
The good and the bad
Reviewed: Color Care Conditioner
POSTED BY:
Liz G.
April 15, 2016
This is a high quality conditioner, the problem is the pump is inadequate so getting to it is a pain.
Liz - Thank you for bringing your issue with the dispensing pump of our Love Unconditionally Color Safe Conditioner to our attention. We apologize that you have been having difficulties, and per our Satisfaction Guarantee, we have added a credit for the product to your account. Please refer to our follow up email for more information.
POSTED BY:
Angie S.
April 15, 2016
Little lather
Reviewed: Color Care Shampoo
POSTED BY:
Angie S.
April 15, 2016
This shampoo doesn't lather well so it's difficult to tell whether it is spreading through my hair. As a result I feel I have to use a lot of it. Also my hair feels course after using it.
Angie - We’re sorry that you were unsatisfied with our Heart Lock It and that it left your hair feeling coarse. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
Brandi - We're truly sorry that our Heart Lock It did not provide the experience you expected. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Monica M.
April 13, 2016
Expensive
Reviewed: Color Care Shampoo
POSTED BY:
Monica M.
April 13, 2016
Pricey for the amount you receive and it makes my hair feel like straw
Monica - We’re sorry that our Heart Lock It and that it left your hair feeling straw-like. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to getting your hair match perfect!
POSTED BY:
Amanda S.
April 6, 2016
Not a fan
Reviewed: Color Care Conditioner
POSTED BY:
Amanda S.
April 6, 2016
My hair didn't feel clean with the shampoo and conditioner
Amanda - We're truly sorry that our Love Unconditionally did not provide the feeling you expected. Upon reviewing your profile, we see that we spoke with you and were able to help you. We are excited that you found your perfect match!
POSTED BY:
Amanda S.
April 6, 2016
Doesn't lather well
Reviewed: Color Care Shampoo
POSTED BY:
Amanda S.
April 6, 2016
I have to pump a whole lot for it to lather. I have thick hair so this didn't impress me. Not a fan of the shampoo and conditioner
Amanda - Because you felt our Heart Lock It didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Shirley Y.
April 6, 2016
Not of me
Reviewed: Color Care Shampoo
POSTED BY:
Shirley Y.
April 6, 2016
This shampoo wasn't for me. It made my hair greasing and didn't hold styling but I gave it to my daughter and she loves it. Her hair is dry
Shirley - We're truly sorry that our Heart Lock It did not provide the experience you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
Bonnie - We're truly sorry that our Heart Lock It did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
LINDA L.
April 5, 2016
I didn't really care for this - never ordered again.
Reviewed: Color Care Shampoo
POSTED BY:
LINDA L.
April 5, 2016
I didn't really care for this shampoo and I never ordered it again. My scalp got very itchy after washing...went back to my natural shampoos.
Linda - We're truly sorry that our Heart Lock It did not provide the experience you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
POSTED BY:
Mary N.
April 4, 2016
Not impressed
Reviewed: Color Care Conditioner
POSTED BY:
Mary N.
April 4, 2016
I'm actually losing way more hair (tangling) since I've been using this.
Mary - We're truly sorry that our Love Unconditionally did not provide the feeling you expected. Upon reviewing your profile, we see that we spoke with you and were able to help you. We are excited that you found your perfect match!
POSTED BY:
Mary N.
April 4, 2016
Seemed ok.
Reviewed: Color Care Shampoo
POSTED BY:
Mary N.
April 4, 2016
This seemed ok. This could be the cause of some of the tangles, but I assume it's from the conditioner.
Mary - We’re sorry that you were unsatisfied with our Heart Lock It and that it left your hair feeling tangled. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Emily J.
April 3, 2016
Lousy shampoo
Reviewed: Color Care Shampoo
POSTED BY:
Emily J.
April 3, 2016
I'm not sure if it just isn't right for my hair, but it CANNOT get it clean. Initially I thought my hair just needed to adjust but even after a few weeks of use, my hair is heavy and greasy feeling. Today I used nearly 1/4 cup of shampoo and FINALLY feel like my hair got a little bit cleaner. Definitely won't be purchasing this again!
Emily - We’re sorry that you were unsatisfied with our Heart Lock It and that it left your hair feeling heavy and greasy. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Elizabeth G.
April 2, 2016
Leaves residue
Reviewed: Color Care Shampoo
POSTED BY:
Elizabeth G.
April 2, 2016
This product simply doesn't cleanse hair properly. I would not recommend.
Elizabeth - We apologize that you felt your hair was not cleansed thoroughly with our Color Safe Shampoo. We've reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your order. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Elizabeth G.
April 2, 2016
Nothing special
Reviewed: Color Care Conditioner
POSTED BY:
Elizabeth G.
April 2, 2016
Overall I was disappointed in all eSalon products. Dove conditions my hair far better than this. This product just doesn't cut the mustard. I wouldn't recommend this product. No softness or shine about it...
Elizabeth - We're sorry you were disappointed by our Color Safe Conditioner. We've reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your order. Again, we apologize that you were unsatisfied with this product.
POSTED BY:
Marcy B.
April 1, 2016
shampoo
Reviewed: Color Care Shampoo
POSTED BY:
Marcy B.
April 1, 2016
I find the shampoo does not lather enough. I end up using more than necessary
Marcy - Because you felt our Heart Lock It didn't provide the experience you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Linda B.
March 30, 2016
Doesn't suds well
Reviewed: Color Care Shampoo
POSTED BY:
Linda B.
March 30, 2016
I don't really use this product anymore as it doesn't suds up very much.
Linda - We're truly sorry that our Heart Lock It did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
Candy V.
March 29, 2016
It's okay
Reviewed: Color Care Shampoo
POSTED BY:
Candy V.
March 29, 2016
I cannot use this as it burned my sensitive scalp.
Candy - We're truly sorry to hear that you've experienced an allergic reaction that could have been caused by our Color Safe Shampoo. Since you’ve experienced a reaction, a representative has refunded you for this product and reached out to you with more details. On behalf of the eSalon Family, we wish you a restful recovery.
POSTED BY:
Candy V.
March 29, 2016
It's okay
Reviewed: Color Care Conditioner
POSTED BY:
Candy V.
March 29, 2016
I cannot use this as it burned my sensitive scalp.
Candy - We're truly sorry to hear that you've experienced an allergic reaction that could have been caused by our Color Safe Conditioner. Since you’ve experienced a reaction, a representative has refunded you for this product and reached out to you with more details. On behalf of the eSalon Family, we wish you a restful recovery.
POSTED BY:
Kimberly S.
March 23, 2016
shampoo
Reviewed: Color Care Shampoo
POSTED BY:
Kimberly S.
March 23, 2016
Disappointed in the shampoo. Love all your other products tho!!
We're sorry to hear that you were disappointed with our Heart Lock It Color Safe Shampoo. Per our Satisfaction Guarantee, we have added product credit to your account. One of our representatives has reached out to you to discuss how to redeem this credit. We hope that we can send you a replacement product that is better suited for your hair care needs.
POSTED BY:
Em B
March 16, 2016
Lots of shampoo to get love
Reviewed: Color Care Shampoo
POSTED BY:
Em B
March 16, 2016
I have long hair. I wash it 3x a week. I need to pump tons of this shampoo to clean my hair. Trying a different one next match up
Em - We’re sorry that you were unsatisfied with our Heart Lock It. Since you were unhappy with your results, we've issued a credit to your eSalon account to go towards your new Match Up!
POSTED BY:
Linda C.
March 16, 2016
Not crazy about the shampoo
Reviewed: Color Care Shampoo
POSTED BY:
Linda C.
March 16, 2016
The shampoo does not seem to spread well - seems like I need lots of it. The shampoo that comes with the colour kit feels way better.
Linda - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Kelly K.
March 15, 2016
took too much to get hair clean
Reviewed: Color Care Shampoo
POSTED BY:
Kelly K.
March 15, 2016
took 1/2 bottle to get hair covered and clean. could be much better
Kelly - Because you felt our Heart Lock It didn't provide the coverage and clean you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
Susan- Thank you for sharing your feedback with us. We are sorry to hear that the Love Unconditionally Color Safe Conditioner left your hair feeling rough. As an apology, we have gone ahead ans credited your eSalon account for the product. A member of our Color + Care Team has reached out to you regarding this credit. Again, we apologize that this product did not meet your expectations.
POSTED BY:
Pam G.
March 14, 2016
It's just ok.
Reviewed: Color Care Shampoo
POSTED BY:
Pam G.
March 14, 2016
I don't like the bottle. It doesn't come out easy. Seems like I have to use so much shampoo to feel like my hair is getting clean.
Pam - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Debra M.
March 14, 2016
Not my favorite
Reviewed: Color Care Shampoo
POSTED BY:
Debra M.
March 14, 2016
I really don't like the shampoo, feels gritty on my hair. The pump is awful and only a dime size comes out.
Debra - We're sorry to hear that you were disappointed by your experience with our Heart Lock It. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
Lisa- Thank you for sharing your feedback with us, We apologize that the Heart Lock It Color Safe Shampoo made your hair feel drier than normal. We suggest to check out our new shampoo and conditioners as well to see if there is a better product to suit your hair care needs
POSTED BY:
Heather G.
March 13, 2016
Shampoo
Reviewed: Color Care Shampoo
POSTED BY:
Heather G.
March 13, 2016
I found this quite difficult to get a decent amount of shampoo out.
Heather - We're truly sorry that our Heart Lock It did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
POSTED BY:
Pamela E.
March 12, 2016
No lather?
Reviewed: Color Care Shampoo
POSTED BY:
Pamela E.
March 12, 2016
I couldn't get this product to lather up even using handfuls which is strange because the sachets included with my hair colour lathered up fine?
Pamela - We're sorry to hear that you were disappointed by the results of this product. Our Color Safe Shampoo is a low-lather shampoo designed to gently wash color treated hair. While our product may not lather as much as your used to, it is formulated to still clean your hair while preserving your color.
POSTED BY:
Jodi K.
March 12, 2016
It was okay
Reviewed: Color Care Shampoo
POSTED BY:
Jodi K.
March 12, 2016
I didn't see much difference whether I used this color shampoo or not or as far as my color goes. It definitely cleaned my hair, but I don't care for how it feels while I am using it. My hair felt straw-like while using.
Jodi - We're sorry to hear that you were disappointed by your experience with our Heart Lock It Color Safe Shampoo. Because you were unhappy with the product, we have gone ahead and added a credit to your account per our Satisfaction Guarantee. One of our representatives will reach out to you shortly with more information.
POSTED BY:
eileen G.
March 12, 2016
Meh
Reviewed: Color Care Shampoo
POSTED BY:
eileen G.
March 12, 2016
does a good job of holding the color but most times my hair still feels like it hasn't been washed out - very hard to get my hair "squeaky" and it doesn't foam up enough.
Eileen - We're sorry to hear that you were disappointed by your experience with our Heart Lock It Color Safe Shampoo. Because you were unhappy with the product, we have gone ahead and added a credit to your account per our Satisfaction Guarantee. One of our representatives will reach out to you shortly with more information.
Donna - We're sorry to hear that our Heart Lock It caused your hair to feel greasy and oily. Per our Satisfaction Guarantee, one of our representatives has issued credit to your account for another product, and reached out to you with more details.
Es scheint das Shampoo & die Spülung zu sein, die es zu den Färbungen gibt? Toller Duft, tolle Konsistenz, leichtes Aufschäumen und angenehm bei Verwendung und im Haar!
J'adore ce shampoing, il rend mais cheveux doux et brillant.
Savez vous quand il va revenir en stock? car je vois vraiment le changement avec votre shampoing et celui du commerce
Merci
10 of 13 people found this review helpful. Did you?
Bonjour,à toute l'équipe
Je me permet de vous écrire juste pour vous demander un petit renseignement qui concerne la couleur car elle ne tient pas longtemps elle dure environ 4 semaine quoi faire pour qu'elle dure longtemps
En vous remerciant
Cordialement Sylvie belloi
Mary Sol - Estamos encantados de saber que está disfrutando del Color Care Shampoo + Conditioner Duo. ¡Esperamos nuestra próxima oportunidad para deleitarte!
POSTED BY:
Heidi W.
May 17, 2022
Shampoo
Reviewed: Color Care Shampoo + Conditioner Duo
POSTED BY:
Heidi W.
May 17, 2022
Shampoo ist sehr gut, beim Conditioner könnte die Flasche kleiner sein. Das würde mir reichen, weil ich es nicht bei jeder Haarwäsche benutze.
Schampoo und Spülung sehr gut macht das Haar sehr weich ich habe Naturlocken und das Haar braucht auch nicht täglich gewaschen werden ich wasche alle 3 Tage.
Hilda- Muchas gracias por compartir sus comentarios con nosotros. Nos alegra saber que te encanta Color Care Shampoo + Conditioner Duo. ¡Esperamos la próxima oportunidad para deleitarlo!
POSTED BY:
Fabiola M.
December 20, 2021
Me encanta
Reviewed: Classic Shampoo
POSTED BY:
Fabiola M.
December 20, 2021
Me gusta mucho porque le da mas brillo al color de mi cabello
Sandra - ¡Gracias por tus comentarios! Nos complace saber que estás feliz con Color Care Shampoo + Conditioner Duo Esperamos por la próxima oportunidad para serte feliz de nuevo.
POSTED BY:
Sina B.
October 31, 2021
Hält ewig!
Reviewed: Color Care Shampoo + Conditioner Duo
POSTED BY:
Sina B.
October 31, 2021
Habe das Shampoo und die Spülung zum Testen mit bestellt und die Spülung hält mindestens für ein halbes Jahr! Danach sind die Haare super weich und glänzend
Carolina - Estamos encantados de saber que estás disfrutando de Color Care Shampoo + Conditioner Duo. ¡Esperamos nuestra próxima oportunidad para deleitarlo!
POSTED BY:
Dauris T.
September 18, 2021
Me encanta
Reviewed: Classic Shampoo + Conditioner Duo
POSTED BY:
Dauris T.
September 18, 2021
Me deja el cabello muy suave y se desenredan facil
Darius - ¡Gracias por tus comentarios! Nos complace saber que estás feliz con Color Care Shampoo and Conditioner Duo! Esperamos por la próxima oportunidad para serte feliz de nuevo.
Dinora - ¡Nos alegra saber que estás disfrutando de Color Care Shampoo + Conditioner Duo! Realmente valoramos sus comentarios y esperamos tener noticias suyas nuevamente en el futuro.
POSTED BY:
Karine R.
August 20, 2021
Shampooing
Reviewed: Color Care Shampoo + Conditioner Duo
POSTED BY:
Karine R.
August 20, 2021
Une première fois pour moi et j'apprécie beaucoup
Contente de mon achat
Carmen- ¡Gracias por tus comentarios! Nos hace muy contentos saber que estás feliz con nuestro Color Care Shampoo+ Acondicionador. Esperamos por la próxima oportunidad para serte feliz de nuevo.
POSTED BY:
Muriel D.
August 2, 2021
Genial
Reviewed: Color Care Shampoo + Conditioner Duo
POSTED BY:
Muriel D.
August 2, 2021
Shampoing super et soin démêlant vraiment efficace.
¡Gracias por tus comentarios! Nos hace muy feliz saber que estás contenta con el Color Care Shampoo + Conditionador Duo. Esperamos por la próxima oportunidad para serte feliz de nuevo.
Araceli - ¡Gracias por tus comentarios! Nos complace saber que estás feliz con el Color Care Shampoo + Conditioner Duo. Esperamos por la próxima oportunidad para serte feliz de nuevo.
POSTED BY:
Kerstin D.
May 7, 2021
reinigt intensiv
Reviewed: Color Care Shampoo + Conditioner Duo
POSTED BY:
Kerstin D.
May 7, 2021
coloriertes Haar wird absolut gereinigt und durch den Conditioner mit etwas Glanz versehen
Maria- ¡Nos alegra saber que estás disfrutando del dúo de champú y acondicionador Color Care! Realmente valoramos sus comentarios y esperamos tener noticias suyas nuevamente en el futuro.
POSTED BY:
Katja T.
April 10, 2021
Shampoo und Conditioner
Reviewed: Color Care Shampoo + Conditioner Duo
POSTED BY:
Katja T.
April 10, 2021
Das perfekte Duo nach der Haarfarbe!
Das Haar fühlt sich gesund an !!! Bin sehr zufrieden!!!
Claudia- ¡Nos alegra saber que estás disfrutando del acondicionador Classic Color Care! Realmente valoramos sus comentarios y esperamos tener noticias suyas nuevamente en el futuro.
POSTED BY:
Lola T.
March 28, 2021
Buenísimos
Reviewed: Color Care Shampoo + Conditioner Duo
POSTED BY:
Lola T.
March 28, 2021
Son estupendos, te deja el pelo super sedoso y eso que yo lo tengo encrespado y seco.
Muy contenta
Maria - ¡Nos complace saber que está disfrutando del Color Care Shampoo + Conditioner Duo! Realmente valoramos todo lo que dicen nuestros clientes. ¡Esperamos seguir ayudándote a encontrar la perfección del cabello!
Yenia - ¡Nos alegra saber que estás disfrutando del Color Care Shampoo + Conditioner Duo! Realmente valoramos tus comentarios y esperamos tener noticias tuyas nuevamente en el futuro.
POSTED BY:
Olga S.
February 21, 2021
Schön
Reviewed: Color Care Shampoo + Conditioner Duo
POSTED BY:
Olga S.
February 21, 2021
Ein super duftende Shampoo und Spülung. Haare wird weich und duftend.
Ein Haarfarbe schützt und bringt Haare gesundes Glanz.
Caridad - ¡Muchas gracias por compartir tu alegría con nosotros! ¡Nos alegra saber que estás disfrutando de nuestro Color Care Shampoo + Conditioner Duo! Realmente valoramos sus comentarios y esperamos tener noticias suyas nuevamente en el futuro.
Einfach mal ausprobieren- meine langen Haare fallen schön locker und volumös. Ich bin sehr zufrieden, außerdem sind diese Beiden Produkte sehr ergibig.
Aridai- Nos complace saber que está disfrutando de Color Care Shampoo + Conditioner Duo. Realmente valoramos todo lo que dicen nuestros clientes. ¡Esperamos seguir ayudándote a encontrar la perfección del cabello!
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