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Faye- We're so happy to hear that you're enjoying the Light Set (Light to Medium Brunette)! We truly value your feedback and look
forward to hearing from you again in the future.
POSTED BY:
Kristina J.
January 25, 2021
I look fantastic!
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Kristina J.
January 25, 2021
The finishing touch after I do my basic color is always the light set. This process adds the depth and character to my hair and the toning mask settles the color - both the base and the highlights for a gorgeous mop. Also when I blow dry, the feel of my hair is luscious and soft. I ALWAYS get asked if I'm just back from the salon when I do my e-salon treatments. But with COVID lockdowns I haven't been to a professional hair dresser for an entire year!
25 of 27 people found this review helpful. Did you?
Kristina - We’re pleased to hear that you’re enjoying the Light Set (Medium to Dark Blonde)! We truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
KEIKO B.
January 25, 2021
Short Hair
Reviewed Color: Light to Medium Brunette
POSTED BY:
KEIKO B.
January 25, 2021
I wish you would provide more tips for how to apply high lights for short layered hair. It is not easy to clip short hairs in sections for high light. eSalon video is not helpful with short hair.
I also suggest to offer a separate flat plate to go under hair for more clean application. This can be purchased separately and reuse each time?
Keiko - We’re truly sorry that Light Set did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Whitney T.
January 25, 2021
Not what I expected
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Whitney T.
January 25, 2021
I watched the how-to video multiple times, but application still ended up being more difficult than I anticipated. The highlights on the lower sections turned out to be a nice blonde color, but the ones on the last/top section turned out more orange/brassy, even after using the toning mask. I think another 10-15 minutes of processing time would've helped the top turn out more blonde, but I followed the instructions I was provided, and it looked like it was lifted, until I rinsed it out. Overall not super impressed, but the other two layers did achieve the light color I was looking for - but the part that is exposed, I have to wear my hair a certain way in order to minimize the orange/brassy look.
Whitney - We're truly sorry that our Light Set (Medium to Dark Blonde) did not provide the even highlights that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
☆Cindy☆ F.
January 23, 2021
FABULOUS
Reviewed Color: Light Blonde
POSTED BY:
☆Cindy☆ F.
January 23, 2021
Just fabulous . And the services and kindness of the workers are just SUPER
Ailsa - We’re pleased to hear that you’re enjoying the Light Set (Light to Medium Brunette)! We truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
Looking good on zoom
January 20, 2021
Loved it!
Reviewed Color: Medium to Dark Copper & Mahogany
POSTED BY:
Looking good on zoom
January 20, 2021
I loved this! I ordered one a few months ago and was too scared to try it, but now that we are safely in 2021 it felt like it was time. It was easy to apply- I followed the directions and also watched how-to videos on the site. I left it in for less time then was recommended due to chunky highlight fear- but it looks great! Very natural. I think next time I may leave it in for the full amount of time but we will see how the news cycle goes before I make any big decisions. You should try this!
131 of 134 people found this review helpful. Did you?
Alecia - Thank you so much for sharing your feedback with us. We are tickled to hear you’re loving the Light Set (Medium to Dark Copper & Mahogany). We look forward to the next opportunity to delight you!
Regina - This kind of feedback is very rewarding. We're so happy to hear that you're enjoying the Light Set (Medium to Dark Blonde)! We look forward to the next opportunity to delight you!
Rebecca - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying the Light Set (Medium to Dark Blonde)! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Hayley R.
January 18, 2021
salon results in half the time
Reviewed Color: Dark Brunette
POSTED BY:
Hayley R.
January 18, 2021
OMG!! being a dark brunette I struggle with orange/brassiness and I wondered about how I was going to do this without a professional. Well... the color is amazing turned into a carmel not orange and the process was super easy. I watched the video and followed the directions. Saved time and money. Thank you esalon!!!
11 of 11 people found this review helpful. Did you?
Hello Hayley! Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! We love being able to help our clients achieve beautiful, salon-quality results at home.
POSTED BY:
Tamara H.
January 18, 2021
Brassy
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Tamara H.
January 18, 2021
I may try this again, depending on what my consultant says. My hair is very thin and fine. I timed it according to the instructions, but the highlights are very brassy, even after 2 applications of the toner mask. Next time, I’ll cut the processing time, and apply to very thin strips of hair with my fingers instead of a brush.
Tamara- We're truly sorry that our Light Set (Medium to Dark Blonde) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Mirsini T.
January 18, 2021
Nothing happened!
Reviewed Color: Dark Brunette
POSTED BY:
Mirsini T.
January 18, 2021
Followed the directions but the color was not at noticeable. Very faint and washed off a few shampoos later. I’m thinking I may have done something wrong but not sure what.
Mirsini- We're truly sorry that our Light Set (Dark Brunette) did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Carrie W.
January 17, 2021
Love!
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Carrie W.
January 17, 2021
I love this product and have used it at least 5 times now. I apply differently every time depending on how I’m feeling. I love this product because it’s strong enough to deliver great results while not allowing you to go overboard and wreck your hair.
Carrie- Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying the Light Set (Light Copper & Mahogany)! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Lesley M.
January 17, 2021
wow!
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Lesley M.
January 17, 2021
It was weird putting on as I've never highlighted my hair. With help from my husband it went well and I love the added the dimension.
Hi Lesley, We're so happy to hear that you're enjoying the Light Set (Medium to Dark Blonde)! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Sam T.
January 17, 2021
Dying hair
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Sam T.
January 17, 2021
Awkward to mix and apply. Best to leave dying hair to the professionals. Not worth the money in my opinion.
Sam T. - We appreciate your feedback here at eSalon! We apologize for any discomfort you experienced during your Light Set (Medium to Dark Blonde) application. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Ann A.
January 16, 2021
love love love
Reviewed Color: Light to Medium Brunette
POSTED BY:
Ann A.
January 16, 2021
I applied this not as thick as some instructed and stop processing after 25 mins because my hair lightens naturally very wuickly in the sun...I cant get over how great it looks!
UPDATE Jan2021: Still loving my highlights!
Ann - Thank you so much for sharing your feedback with us. We are tickled to hear you’re loving the Light Set (Light to Medium Brunette). We look forward to the next opportunity to delight you!
POSTED BY:
Linda M.
January 16, 2021
Good but
Reviewed Color: Light to Medium Brunette
POSTED BY:
Linda M.
January 16, 2021
Didn’t get good highlights on one side of head. I look uneven. It was my technique I guess but looks “🤪
Linda - We’re truly sorry that our Light Set (Light to Medium Brunette) did provide the result's that you expected throughout your hair. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Rhonda S.
January 15, 2021
Holy Highlights
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Rhonda S.
January 15, 2021
Wow...I was very nervous highlighting my own hair. I watched the video twice and jumped in. What a beautiful look & color...my neighbor who is a hairstylist, but not mine, stopped me in a store to tell me how it caught her attention. She loves it & so do I!
Rhonda - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon highlights and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. Happy Coloring!
POSTED BY:
Sylvia N.
January 14, 2021
Light Set
Reviewed Color: Light to Medium Brunette
POSTED BY:
Sylvia N.
January 14, 2021
I was so scared to use this, only because you hear awful stories of bleach jobs on hair. I always went to the salon to get highlights but of course they are closed. I tried it and my hair came out great! Just take your time when applying.
Sylvia - Thank you for your feedback, and we are so happy to hear that you are enjoying the Light Set (Light to Medium Brunette) and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to hearing from you soon!
POSTED BY:
Rachel D.
January 14, 2021
Will not order again
Reviewed Color: Dark Brunette
POSTED BY:
Rachel D.
January 14, 2021
I will not be ordering this again. It gave me terrible orange highlights that both my husband and 9 year old daughter have commented on. Plus the mixture dried up and powdered and flaked everywhere! Bummed out because I was excited about the product.
Rachel - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Callie H.
January 13, 2021
Uneven color, lighter than expected
Reviewed Color: Dark Brunette
POSTED BY:
Callie H.
January 13, 2021
The printed instructions were okay but it was much more helpful to watch the video.
My highlights came out much lighter than I expected. I followed the application instructions and did not let it process longer than my directions said. I used the toning mask after but they still had a yellowish/orange-ish tint. I'm not saying I didn't make a mistake but it also didn't turn out how I wanted.
We're truly sorry that our Light Set (Dark Brunette) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Jeanne S.
January 13, 2021
Not quite right
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Jeanne S.
January 13, 2021
Maybe it’s all in refining the application technique but for me the hilights were barely noticeable. I’m not sure if I didn’t order the right kit, didn’t apply enough product or if it should be left on longer than the instructions. I wish the instructions/video had more detail.
Jeanne- We're truly sorry that our Light Set (Medium to Dark Blonde) did not provide lightness that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Hi Danielle, We're so happy to hear that you're enjoying the Light Set (Light to Medium Brunette)! We truly value your feedback and look forward to hearing from you again in the future.
Too near my existing hair color but product great. I want to try again with lighter color or maybe adding darker also. I wish someone would touch base with me. Thanks.
Charlene - We're so happy to hear that you're enjoying the Light Set (Medium to Dark Blonde)! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Laura C.
January 10, 2021
Save highlights for the professionals!
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Laura C.
January 10, 2021
I was quite disappointed with the product. I ordered the copper/mahogany set, and expected highlights in a light red/copper shade. They came out straight-out brassy blond, and the tone didn’t match my auburn hair at all. The toning mask really didn’t change anything. This was only one of two problems, though. I have a thick head of long hair, and I ran out of product right at the top of my head. The areas where I conserved product turned out spotty and uneven, not to mention the lack of highlights on the top of my head.
I’ve been a long-time customer of eSalon hair color, but I will never purchase this again.
Laura- We're truly sorry that our Light Set (Light Copper & Mahogany) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Natalie W.
January 9, 2021
Better than I imagined!
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Natalie W.
January 9, 2021
I have dark brown hair and had my hair highlighted caramel blonde. Needed topping up but can't got salon :( my friend recommend me, was nervous to do it at home then omg. Came out better than the salon and so easy, thought it would get everywhere, it was perfect! I'm obsessed with the purple toner, it's beautiful.
Sarah - We're so thrilled to hear that you're enjoying the Light Set in Light Copper & Mahogany ! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Tina W.
January 6, 2021
Color ok, but result not so
Reviewed Color: Light Blonde
POSTED BY:
Tina W.
January 6, 2021
I am actually quite happy about the color result, but I found the result patchy and very striped. I tried to reach out to get instructions on how to improve my technique
Tina W. - Thank you for taking the time to share your feedback with us.! We are so sorry to hear that you were not pleased with the end result of our Light Set (Light Blonde). Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Ginna W
January 5, 2021
Drying
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Ginna W
January 5, 2021
It does look very pretty when applied correctly but for my fine hair (which I have a hed full of hair it's just fine) it drys my hair out excessively.
Ginna- We're truly sorry that our Light Set (Light Copper & Mahogany) was not what you expected.We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Rachel I.
January 5, 2021
Not easy
Reviewed Color: Light to Medium Brunette
POSTED BY:
Rachel I.
January 5, 2021
For a first timer it wasn't easy. I wish I would have let the color sit longer because you can't see the highlights in most sections but it's orange in others.
Rachel- We're truly sorry that our Light Set (Light to Medium Brunette) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Laura F.
January 5, 2021
Turned my brown hair orange
Reviewed Color: Light to Medium Brunette
POSTED BY:
Laura F.
January 5, 2021
My highlights are very orange. Toner didn’t help. The sections of my hair that had been previously lightened look great. But the rest definitely looks like a at home die job. Set a note but haven’t heard back on a colour correction.
Laura- We're truly sorry that our Light Set (Light to Medium Brunette) did not provide the tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Gabrielle E.
January 4, 2021
Works well
Reviewed Color: Medium to Dark Copper & Mahogany
POSTED BY:
Gabrielle E.
January 4, 2021
I really like the light set. It doesn't crisp hair or fry it the way other lighteners can. I'm a licensed hair stylist and have never dyed my hair because of the brittle texture that can happen over time. I would do this again.
Gabrielle - We're so happy to hear that you're enjoying the Light Set (Medium to Dark Copper & Mahogany)! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Monica B.
January 4, 2021
Fantastic!
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Monica B.
January 4, 2021
I love the fact that I can do highlights at home! I have been getting highlights from traditional salon for 20+ years so after watching them do it all those years I had a pretty good idea of how I wanted it to turn out.... and Whola! eSalon has come through yet again! THANK YOU!!
Monica - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring!
POSTED BY:
Teresa R.
January 3, 2021
Light set
Reviewed Color: Dark Brunette
POSTED BY:
Teresa R.
January 3, 2021
Was ok. Back part of hair was difficult..but that's on me
Teresa- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Jill W.
January 1, 2021
Light Set
Reviewed Color: Light Blonde
POSTED BY:
Jill W.
January 1, 2021
Love this product. Good instructions and easy to follow.
I have been an esalon customer since 2013. I just realized that my custom color is really nothing more than a standard medium brown.... while the dispenser has gotten cheaper. The plastic bottle with the color has broken a couple of times. I used to be able to mix up half bottle for one treatment.... but the plastic containers are now so cheap that they are single use. In order to save on shipping I tried to double up the order - but guess what.... system won’t let you order 2.... I will try Margaret Reed. Maybe I like their product and customer service better!
Alexia - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We value every client, and look forward to providing you with an experience that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Donnice S.
December 30, 2020
Love it
Reviewed Color: Light Blonde
POSTED BY:
Donnice S.
December 30, 2020
This kit was really nice. A little harder to use than I thought but was very Happy with the results.
Unfortunately this did not work for me at all. It turned my hair orange and I had to dye over it the next day with brown box dye.
It may be that this only works well for light/ blond hair but not for blades brown hair. The highlights have now started to come through again all orange so will have to redye
Krupa R. - Thank you for your feedback. We are truly sorry to hear that you were not satisfied with the experience you had with the Light Set (Dark Brunette). We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
Mary- Thank you for reaching out to us here at eSalon! We are so sorry to hear that your eSalon order has not arrived! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Raquel C.
December 21, 2020
Great tone!!!
Reviewed Color: Light to Medium Brunette
POSTED BY:
Raquel C.
December 21, 2020
I liked the way my highlights turned.
I will advice to follow the instructions as they are given by the videos and package.
The colour turned out really even, no lines or anything. Very easy to use. However, it didn't give me blonde highlights, it gave me bright ginger highlights and that is definitely not what I wanted lol not sure how to fix? Do I go over it again with another light kit?
Tina E. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our Light Set (Light to Medium Brunette) did not meet your expectations, however we are pleased to know that you found it user-friendly. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Lyn A.
December 18, 2020
Love it
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Lyn A.
December 18, 2020
Again absolutely love this easy to apply and love the colour xxx
i followed the instructions but still ended up with 2 colors
Reviewed Color: Light to Medium Brunette
POSTED BY:
elizabeth D.
December 15, 2020
this product is not bad may be for blonds but definitely no for brunette. I ended up with different colors, orange, penny brassy and a few but very few nice brown highlights. I would consider their colors but not the highlights, I used the whole tube of toner, since I have a lot of hair, but still did not bring the color down. I need to kill the orange brassy color, !!1
Elizabeth- We're truly sorry that our Light Set (Light to Medium Brunette) did not provide the even tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Amanda K.
December 15, 2020
Was hoping for more of a contract
Reviewed Color: Light to Medium Brunette
POSTED BY:
Amanda K.
December 15, 2020
Would have loved more contrast between the base color and the highlights
Amanda- We're truly sorry that our Light Set (Light to Medium Brunette) did not provide the tone and contrast that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Jody H.
December 14, 2020
easy to use
Reviewed Color: Light to Medium Brunette
POSTED BY:
Jody H.
December 14, 2020
this was the first time I used this product and it worked great and was super easy
I had so much trouble with this, love the balayage approach - but my hair is so curly was not able to achieve the technique illustrated in youtube video and color was not applied in a way to get effective results - would not recommend for those of us with fine curly hair.
Linda- We're truly sorry that ourLight Set (Light Copper & Mahogany) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Denise G.
December 14, 2020
Nice set up, but not for everyone
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Denise G.
December 14, 2020
Highlights are tricky to get right. I watched videos and tried it against my better judgment. If you have dark hair and are brunette be very careful. I came out with orange streaks. Very Geri spice from Spice Girl. Not what I was going for. I think blondes may have better luck.
Denise- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Monalisa M.
December 14, 2020
A waste of money
Reviewed Color: Dark Brunette
POSTED BY:
Monalisa M.
December 14, 2020
The light set didnt do anithing to my hair,a waste of money
Monalisa M. - Thank you for your feedback. We apologize for the disappointing experience you have had with our Light Set. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Lillian I.
December 13, 2020
Not for me.
Reviewed Color: Light to Medium Brunette
POSTED BY:
Lillian I.
December 13, 2020
Instructions were easy to read and it seem pretty easy after watching the video but it wasn't. If you have no experience ask a friend or someone you trust for help so you don't end up with patches.
Lillian- We are so sorry that our Light Set did not meet your expectations. We take our clients' feedback seriously and are always looking for ways to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Jennifer S.
December 11, 2020
Not enough product
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Jennifer S.
December 11, 2020
There was not enough product to cover all of the sections I had to do plus some of the color ended up orange. I am not sure if this is because it needed to be left on longer than 35 minutes or wrong color?
Jennifer- We're truly sorry that our Light Set did not provide you with the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Lauren A.
December 10, 2020
I used this Light Set for only a few minutes...
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Lauren A.
December 10, 2020
...and it gave a nice, extra overall "glow" and dimension to my hair color.
It worked wonderfully.
The only reason I did not give 5 stars, is because I think I also had a slight sensitivity to the product?
There isn’t enough for my head of hair. It seems as though they would put enough for any hair type. I have long fine blonde hair but a lot of it. Because I was trying to conserve the bleach it looks splotchy. Then there definitely wasn’t enough toner either for my hair. Now I have blonde and orange pieces all over that won’t come out. I had to order another toner from Amazon because the tiny bottle wasn’t enough.
Asiak- We're truly sorry that our Light Set (Light Blonde) did not have enough product for your hair. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Chris S.
December 8, 2020
Medium Dark Blonde Hair - Did nothing for me
Reviewed Color: Light to Medium Brunette
POSTED BY:
Chris S.
December 8, 2020
I was really hoping that this light set would give my hair a bit of highlights - but nada. I followed the directions perfectly and it imparted a bit of reddish tint (which I do not like). Perhaps this just doesn't work for my hair and may work for others. I won't be trying this product again.
We're truly sorry that our Light Set (Light to Medium Brunette) did not provide the tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Heather S
December 6, 2020
Turns brown hair orange
Reviewed Color: Light to Medium Brunette
POSTED BY:
Heather S
December 6, 2020
I had very high hopes for this light set but I wouldn’t recommend it to brunettes as it turned my brown hair orange. It seems as though you have to be a blonde to have success with this kit. I now see other brunette reviewers posting about the same experience. This is too bad.
Heather - We’re truly sorry that our Light Set (Light to Medium Brunette) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Dana C.
December 4, 2020
Leave it to the professionals
Reviewed Color: Light Blonde
POSTED BY:
Dana C.
December 4, 2020
I've had my hair hilighted for years. I thought I'd give this a try. Yikes. Never again. I immediately had to cover with my other color. It was in no way going to look good.
Dana- We're truly sorry that our Light Set (Light Blonde) did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Jennifer R.
November 30, 2020
Love it!
Reviewed Color: Medium to Dark Copper & Mahogany
POSTED BY:
Jennifer R.
November 30, 2020
At first I was a little nervous about using the light set, but I love it
Joan- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Luci M.
November 29, 2020
Need directions
Reviewed Color: Light to Medium Brunette
POSTED BY:
Luci M.
November 29, 2020
I have e mailed several times requesting instructions for the time to process my highlights with no results. the instructions are not available on the website when I click through to my personal page. Video says consult personalized instructions.
Luci - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Marissa L.
November 26, 2020
HORRIBLE
Reviewed Color: Dark Brunette
POSTED BY:
Marissa L.
November 26, 2020
Anyone who has a good experience with this product is a professional. If you havent highlighted your hair stay away. I turned orange and look like a clown.
Marissa - We are truly sorry to hear how disappointed you are with the result of your Light Set. Our eSalon Color Happiness Guarantee is extremely important for us, and we will work with you to meet your hair color goals. Upon checking your account, we have noticed that our Color Experts have already emailed you to assist you further. Please, let us know if we can assist you further!
POSTED BY:
Debby R.
November 25, 2020
Love!
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Debby R.
November 25, 2020
These highlights are easy to use and provide great results.
Bought it on a whim and gave it a go. I'm not that hair talented and it turned out so nice and the color looks so much better I definitely love the look.
If you have dark brown hair, please don’t use this unless you want to have pumpkin orange hair! I should have known better! The bleach dries on the hair almost immediately, which renders it useless. They should really have you wrap the hair in something or apply heat! I color my hair with eSalon’s “darkest brown” shade and I chose the Light Set in dark brunette, because I wanted to try and give my hair some dimension. I followed the instructions exactly and ended up with bright orange stripes. Please go watch a few YouTube videos or go to a professional if you have dark brown hair. I wish I would have!
16 of 16 people found this review helpful. Did you?
Christi- We're truly sorry that our Light Set (Dark Brunette) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Aimee W.
November 23, 2020
Not even I sure I got a complete set
Reviewed Color: Medium to Dark Copper & Mahogany
POSTED BY:
Aimee W.
November 23, 2020
I had been using the custom colour set for a few months. I loved how my hair felt afterwards, especially since I only ever used it as "highlights" in my hair while maintaining my red colour. Well, that was my intention, but instead my hair got darker and darker.
I bought this light set thinking it was going to be light red-brown. Instead, it straight up bleached my hair. No colour. It looked horrible, reminiscent of those girls in high school who tried to bleach their own highlights but ended up YELLOW and looking brassy and chunky and awful. The instructions weren't super clear, so was there maybe supposed to be more to mix together than the powder and one small liquid bottle? There also was only one set of gloves, despite the instructions calling for two separate times to wear gloves.
Would not recommend this product.
Aimee - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
I did not find the product easy to use. I ended up with some blobs of very light hair about an inch out from my scalp. I had to keep parting and styling my hair to cover these places. The color and product was good, just the application wasn't. I've used foils on myself before, and this method would be better. I'll stick to using foils or letting someone else do my highlights.
Sara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kathy H.
November 19, 2020
Perfection
Reviewed Color: Light to Medium Brunette
POSTED BY:
Kathy H.
November 19, 2020
The light set provided excellent highlights for my hair. I was nervous about using this product without professional help, but I quickly discovered the ease in which I was able to use it.
I like the dimensions it added but some strips are more orange, which I didn't want. The smaller strips look much better.
Hair is still healthy which I was worried about.
Willing to admit that my not being in love with it could just be me learning how to do it better.
Lisa- We're truly sorry that our Light Set (Light Copper & Mahogany) did not provide the tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Tina F.
November 18, 2020
Looks more professional than expected
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Tina F.
November 18, 2020
I tried the highlight kit after watching training video and got professional looking results. I don’t think I will ever go back to salon for highlights again.
Susan A. - Thank you for your feedback. We are truly sorry to hear that you were not satisfied with the experience you had with us. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Margaret S.
November 17, 2020
Highlight set
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Margaret S.
November 17, 2020
I love the results with my medium highlight kit. It’s the perfect color and the toner mask made my hair feel so soft. I highly recommend!
It was a perfect lighting set. I love how it still smells new and makes my hair all healthy the fact that there's no bleach. It is just the best lighting set i ever experience.
Super easy. Shampoo is luxurious. The mask toner? To dye for. Wish I could buy it separately! Just washed mask off, and blow dried. Looks shiny. Feels much softer than usual.
So...I honestly thought I had ordered custom all over color instead of highlight but thought, why not? Maybe this would be healthier for my hair and if I was going to the salon this is what my hairdresser would do. Well...I would not suggest highlighting without a friend to do the application as I found it extremely awkward to get the back and the mixture was extremely chalky even after mixing and mixing. How did the color turn out? I’m now a straight up blonde on top and a redhead on the bottom. It’s definitely still 2020 isn’t it? Gotta have a sense of humor or I may just cry. Can anyone advise how long before I can safely re-color?
Jody- We're truly sorry that our Light Set (Light Copper & Mahogany) did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Emily H.
November 13, 2020
Sad and brassy
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Emily H.
November 13, 2020
This color was not what I expected. I ended up with what I feared I would get from box color: brassy, warm blonde. The color is not at all what I had hoped, even after leaving the toner on for some additional time. It definitely was not worth the cost, since I now have to go purchase additional toner to get my cooler, beige blonde tone. I will not be using this product again. I got “box highlights” for about 3 times the price.
Emily - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Connie N.
November 13, 2020
Difficult to apply
Reviewed Color: Medium to Dark Copper & Mahogany
POSTED BY:
Connie N.
November 13, 2020
I found this quite difficult to apply, unfortunately I’m not the best doing my own hair. Perhaps more explanation on the application process would help?
Connie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jeannine K.
November 12, 2020
Medium to dark blonde light set
Reviewed Color: Medium to Dark Blonde
POSTED BY:
Jeannine K.
November 12, 2020
I havent tried out the new color, however since jve
Been using
The light sets with my custom colors, i absolutely love how it compliments the color fornulated for me. I have nothing but trust and nfairh
I love how the light sets compliment the color formulated by the teamQ the light seems to always pick up thr best pigments after its done
I really enjoy the esalon color and haircare products. I have yet to be disappointed! Great customer service at every ppave i wnetza it wa ms ad if i wer3 the celebeiu
I was not happy with the way my hair turned out after using this set. I wanted a two-toned mahogany color with darker and lighter pieces of the brown to blend together, and what I got with this light set after it was recommended by my colorist, made my hair turn a brassy Orange color that I'm still trying to correct. I had sent quite a few emails to my colourist with questions to make sure what my end result was going to be and I felt as though the colorists willingness to just agree with me without really hearing me led to it end result which I did not want.
H.M. - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Mindy P.
November 12, 2020
Pretty but not what I expected
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Mindy P.
November 12, 2020
The color turned out okay, and it is pretty. But, I would have liked for it to be a little lighter and more noticeable.
Mindy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Vionette H.
November 11, 2020
Not enough product! Disappointed 😫
Reviewed Color: Light to Medium Brunette
POSTED BY:
Vionette H.
November 11, 2020
The quality is the best but the amount was not at all enough ! I only got to do my front LEFT SIDE ONLY 🙄...I had to go out and get the cheap stuff ! Will be letting eSalon know. I was so looking forward to beautiful highlights.
Vionette- We're truly sorry that our Light Set (Light to Medium Brunette) did not provide enough product for your hair. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Cayla M.
November 10, 2020
Slightly brassy
Reviewed Color: Dark Brunette
POSTED BY:
Cayla M.
November 10, 2020
First time DIY balayage highlights, the instructions are easy to follow, everything mixed well, I applied the toner but it's pretty brassy looking, I was expecting more of a dark blonde tint. I ordered the dark brunette kit.
There wasn’t enough lightener to do all my highlights. I may just have more hair then others but there was no way I could do all my highlights with the lightener provided. I tried following the video the closest I could. But if I had I would have likely missed a lot of layers in between I ended up needing more sections.
Marlyse - We’re truly sorry that our Light Set did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Bobbie- We're truly sorry that our Light Set (Light to Medium Brunette) did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Kerri A.
November 4, 2020
Beautiful, natural looking highlights
Reviewed Color: Light Copper & Mahogany
POSTED BY:
Kerri A.
November 4, 2020
I have used eSalon for 3 color sessions now. This last one I had requested a light, strawberry blonde as my ends lightened over the summer months and I wanted to take the roots up a bit. Perfect match! The color couldn't have come out better. I also asked for highlights in this session and I was very nervous about the application, but they worked out tremendously. No 'streaks' or obvious user errors (I have long hair and did it myself for the first time). I recommend to use your hands (with gloves on) and pull the highlight mixture through the sections after appyling with a brush. Worked wonderfully!
I am very pleased with thehighlights. Thank you!
49 of 49 people found this review helpful. Did you?
I really wanted to love this product after reading the reviews and watching YouTubers. The color initially showed up on the back but not on the strands framing my face, and with time (2-3 weeks) got brittle and patchy. After every wash I noticed the color get lighter and more uneven progressively. The worst part was my hair became extremely brittle and started to break off in clumps. I had to wait weeks to recolor it and have lots of grays, so my hair looked even worse with time. Especially since I was afraid of damaging it more with heated tools, so I would even avoid blow drying it. I spent quite a bit of $$ to repair it and had to cut quite a bit off. Even the moisture mask barely worked at that point because it was so dry. I do use esalon hair color regularly which has been pretty good. My experience with this product in particular was really disappointing. For reference I have dark brown hair that I dye black. It's thick and wavy. It was down to my waist but now comes up to my shoulders.
Neelam- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Bridget L.
November 3, 2020
Haven't tried it yet
Reviewed Color: Light Blonde
POSTED BY:
Bridget L.
November 3, 2020
The color sweet was so good, I haven't tried highlights yet!
Bridget - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying the color! We truly value your feedback and look forward to hearing from you again in the future.
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