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104 Client Reviews |
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Wish still sold thisReviewed Color: Blonde Neutralizer Miss this!! 0 of 0 people found this review helpful. Did you? |
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Great productReviewed Color: Red Neutralizer Great product, smells good, and leaves my hair very managable, especially after I dye my roots, it softens that hardness from the dye. It also takes away any brassiness you may get after a while from having highlights. Love this product, don't love that it's out of stock! 0 of 0 people found this review helpful. Did you? |
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TONING MASKReviewed Color: Blonde Neutralizer Really perks up the color of your blond highlights. 1 of 1 people found this review helpful. Did you? |
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Stunning Results!Reviewed Color: Red Neutralizer Hair feels Luxurious! 1 of 1 people found this review helpful. Did you? |
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LovelyReviewed Color: Warm Beige I tried this hair mask on for the first time yesterday and I truly loved it. Left my hair so soft and it brought my natural highlights out more. 2 of 2 people found this review helpful. Did you? |
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Love this product!Reviewed Color: Warm Beige I have blonde highlights so I am always apprehensive to try products outside a salon. This was wonderful! I used the highlight kit too and had beautiful results! 0 of 0 people found this review helpful. Did you? |
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Toning MaskReviewed Color: Blonde Neutralizer Easy to use and works well. 1 of 1 people found this review helpful. Did you? |
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color after toningReviewed Color: Blonde Neutralizer I am very pleased with the product. 0 of 0 people found this review helpful. Did you? |
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Loved thisReviewed Color: Blonde Neutralizer Loved this toning mask, it helped with some of the yellow tones in my hair, and made my hair feel amazing!!!!! 1 of 1 people found this review helpful. Did you? |
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WowReviewed Color: Red Neutralizer I haven’t tried it wow all their product are wonderful. 0 of 1 people found this review helpful. Did you? |
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Renews highlights beautifullyReviewed Color: Blonde Neutralizer I always get asked if I got highlights when I use this product. I did my own balayage through eSalon last year and I still love to use this toning mask to renew the highlights in my dark brown hair. It revives the color and tint of the highlights and leaves my hair silky and shiny. 0 of 0 people found this review helpful. Did you? |
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very goodReviewed Color: Red Neutralizer excellent product 0 of 0 people found this review helpful. Did you? |
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A-mazing!!Reviewed Color: Blonde Neutralizer This made my blonde so bright and vibrant and made my hair so soft with lots of bounce. 0 of 0 people found this review helpful. Did you? |
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Reduces BrassinessReviewed Color: Blonde Neutralizer This purple toning mask reduces brassiness after one use. 0 of 0 people found this review helpful. Did you? |
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Helps someReviewed Color: Warm Beige It is an ok product it does help somewhat. 0 of 0 people found this review helpful. Did you? |
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Get rid of brassy orange tones.Reviewed Color: Blonde Neutralizer I love this product. It not only softens my hair, it gets rid of the "brassy orange-y" color that starts to show up after about week 6 and being in the sun too much. Really tones down the red for me. I have fine hair, mostly grey now and this product is really helpful. My hair color is a light brown/dark blonde color. I recommend it and frankly use it nearly every wash in the summer/ fall. Great product, good price too. 38 of 38 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - We're so happy to hear that you're enjoying the Toning Mask (Blonde Neutralizer)! We truly value your feedback and look forward to hearing from you again in the future. |
Great mask!Reviewed Color: Warm Beige I like the touch up affect in between dying! Goode job! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Antoinette - We're thrilled to hear that you're enjoying the Toning Mask. We look forward to our next opportunity to delight you! |
Love itReviewed Color: Red Neutralizer I love this. I have used it a few times & I really think it helps keeping my color from fading. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJill - We're thrilled to hear that you're enjoying the Toning Mask (Red Neutralizer). We look forward to our next opportunity to delight you! |
Super!Reviewed Color: Warm Beige I love that it did exactly what it said! My hair color reacted well even though I had just freshly colored it and my older highlights sprung back to life ..love this product 3 of 3 people found this review helpful. Did you? |
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Hair felt and looked healthier afterReviewed Color: Red Neutralizer Made a difference right after use 1 of 1 people found this review helpful. Did you? |
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Makes gorgeous hair!Reviewed Color: Blonde Neutralizer My blonde was getting brassy and this turned it back to a gorgeous cool color. I have really long hair so I used almost the entire bottle in one session. If I ever go blonde again I will buy more of this great product! I loved it! 0 of 0 people found this review helpful. Did you? |
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Really worksReviewed Color: Warm Beige Noticeable difference in tone of my hair color. Nice conditioner, too! 0 of 0 people found this review helpful. Did you? |
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Toning maskReviewed Color: Blonde Neutralizer Use mostly in the summer to tone down the brassness caused from the sun and chlorine. Love the texture of my hair, love the color after using it. 0 of 0 people found this review helpful. Did you? |
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works well as advertised.Reviewed Color: Blonde Neutralizer Worked great on the yellow brassy tone. 0 of 0 people found this review helpful. Did you? |
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Neutralized and moisturizedReviewed Color: Red Neutralizer Worked even better than anticipated! 0 of 0 people found this review helpful. Did you? |
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High Quality ProductReviewed Color: Red Neutralizer Not only does this mask work amazing in my hair but it also has an amazing scent, I was complimented on how nice I smelled all day and it was my hair only. 0 of 0 people found this review helpful. Did you? |
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Worked exactly as I had hoped.Reviewed Color: Blonde Neutralizer Made my hair super soft and didn't dull the blonde. 0 of 0 people found this review helpful. Did you? |
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Toning maskReviewed Color: Blonde Neutralizer This also keeps brassiness at Bay & blonde color looks fresh! 1 of 1 people found this review helpful. Did you? |
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No more brass!Reviewed Color: Blonde Neutralizer This mask is great at reducing the brassiness of my light blonde hair! 0 of 0 people found this review helpful. Did you? |
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another hitReviewed Color: Red Neutralizer This toner is wonderful it makes a world of difference, gets rid of bronze colors, brings out blonde highlights, makes hair so soft, and smells wonderful! 0 of 0 people found this review helpful. Did you? |
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Toner maskReviewed Color: Blonde Neutralizer LOVE the creaminess and ease of use. Gives a beautiful shine and has prevented my usual brassiness showing through 0 of 0 people found this review helpful. Did you? |
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Love it!!Reviewed Color: Red Neutralizer This tones my hair perfectly! Please don’t ever stop making this!! 0 of 0 people found this review helpful. Did you? |
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Never did a maskReviewed Color: Warm Beige I love this product. Never used one before. Smells really nice. Left hair feeling soft and silky. I recommend this product. 0 of 0 people found this review helpful. Did you? |
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I truly am happyReviewed Color: Warm Beige This product is amazing. I was surprised on how my hair came out. Soft, shiny, and full. Again Esalon did it. Amazing how beautiful my hair looks. Thank you Esalon. 1 of 1 people found this review helpful. Did you? |
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Love itReviewed Color: Blonde Neutralizer so far I'm very please and happy with this product, 0 of 0 people found this review helpful. Did you? |
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Great to boost shine and colorReviewed Color: Blonde Neutralizer Super easy to use in between coloring. Adds richness back to your color. Smells wonderful and adds so much shine! Love your products, thanks esalon! 0 of 0 people found this review helpful. Did you? |
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The mask is goodReviewed Color: Warm Beige I liked it It changed the color of my hair It gave me a beautiful shades 0 of 0 people found this review helpful. Did you? |
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Love this!!Reviewed Color: Blonde Neutralizer My hair has natural brass especially when I highlight. I used this after I did my highlights. It made all the difference. Love it. 0 of 0 people found this review helpful. Did you? |
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LoveReviewed Color: Red Neutralizer Works great 0 of 0 people found this review helpful. Did you? |
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Absolutely the BestReviewed Color: Blonde Neutralizer I’ve never used such an amazing product; my damaged hair looked and felt like it has been pampered in a salon my entire life! Does even better than it said it would! I heartily suggest for anyone suffering damaged hair ♥️🥀♥️ 0 of 0 people found this review helpful. Did you? |
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Finally brass-free!Reviewed Color: Red Neutralizer This mask is just amazing! It is removing unwanted red and orange undertones from brunette hair, leaving the hair beautifully ashy. It smells great and the hair is very soft and silky afterwards. I highly recommend this product! 5 of 5 people found this review helpful. Did you? |
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MaskReviewed Color: Warm Beige Love the mask 0 of 0 people found this review helpful. Did you? |
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Love it!!!!!Reviewed Color: Red Neutralizer Really makes your hair soft enhances color⭐️⭐️⭐️⭐️⭐️⭐️ 4 of 4 people found this review helpful. Did you? |
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Excellent for toning down blonde hairReviewed Color: Blonde Neutralizer I used this after touching up my roots with medium blonde. It has made my roots less orange than they normally appear although they do normally calm down far a few washes. I will definitely be ordering again. 0 of 0 people found this review helpful. Did you? |
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Great productsReviewed Color: Warm Beige Adds warmth and depth to my color 0 of 0 people found this review helpful. Did you? |
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Love this productReviewed Color: Blonde Neutralizer Love this product for blonde hair. 0 of 0 people found this review helpful. Did you? |
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Wonderful product!Reviewed Color: Blonde Neutralizer This toning mask brought life and vibrancy back into my hair! Will definitely purchase again!! 24 of 28 people found this review helpful. Did you? |
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Toning MaskReviewed Color: Red Neutralizer The toning mask is one of my favorite, Conditions the hair and at the same time gets rid off the red ugly tones the best red neutralizer ever. 3 of 4 people found this review helpful. Did you? |
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Great productReviewed Color: Blonde Neutralizer It makes your hair soft & mangable 15 of 17 people found this review helpful. Did you? |
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Worth itReviewed Color: Blonde Neutralizer I love the effect the purple version has on my hair. I am dark blonde at the roots with light blonde ends. Hair feels good afterwards. Easy process. 4 of 5 people found this review helpful. Did you? |
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AmazingReviewed Color: Blonde Neutralizer I was so skeptical about this product. Decided to give it a try since it was so affordable. Then tada!!! Pleasently surprised!! It is amazing...my hair looks great 👍 1 of 2 people found this review helpful. Did you? |
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GoodReviewed Color: Red Neutralizer Makes your hair soft. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We're so happy to hear that you're enjoying Toning Mask (Red Neutralizer)! We truly value your feedback and look forward to hearing from you again in the future. |
Good productReviewed Color: Red Neutralizer Love the smell and texture. It performs two masks on medium length curly thick hair. It helps with the brassy tones. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNissa - We're so happy to hear that you're enjoying Toning Mask (Red Neutralizer)! We truly value your feedback and look forward to hearing from you again in the future. |
Good productReviewed Color: Warm Beige It’s good 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise- Thank you for your feedback. We are so happy to hear that you are enjoying your toning mask! If you need any tips/tricks, please feel free to reach out to [email protected]. Thanks for sharing! |
Bring this backReviewed Color: Red Neutralizer I like this before shampoo toning mask better than the after shampoo tint rinse. The rinse tangles my abundant but very fine hair too much. The toner did its job and left my hair so smooth and soft. Please bring it back. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJean - Thank you so much for sharing your feedback with us. We are tickled to hear you’ve enjoyed our Toning Mask (Red Neutralizer). We hope to continue helping you find hair perfection! |
Life saverReviewed Color: Red Neutralizer When hair turns that ugly shade of brass. This is the “Fixer”. Thank goodness I ordered this just in case. 1 of 1 people found this review helpful. Did you? |
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Ok....don't like the smell.Reviewed Color: Warm Beige I like how it made my hair feel. I really dislike the smell. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusanna - We're truly sorry that our Toning Mask (Warm Beige) did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
TonerReviewed Color: Blonde Neutralizer Its the same product as the their tint.. Bring back the DEVOTED TO HUE!! IT WORKED SO MUCH BETTER! 6 of 7 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection. |
Works!Reviewed Color: Blonde Neutralizer Takes the brassy outta your hair. Leaves color softer more natural. 0 of 0 people found this review helpful. Did you? |
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Great in between color enhancerReviewed Color: Blonde Neutralizer Brightens up highlights between coloring and leaves hair silky 0 of 0 people found this review helpful. Did you? |
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Answers to reviewsReviewed Color: Warm Beige I so wanted to read the answers to some of the questions that were asked about this product. I have many of the same questions but contacting the client by email is a nice touch but it would be nice if you would post the answers to the questions so others could benefit. I just bought this product for the first time and haven't used it yet. I can't really rate it honestly but I love eSalon products. However, I don't know how often to use it. I shampoo every day. Is every other day too frequent? Once a week? I also use the Devoted to Hue and absolutely love it!! It gives me a pop of color and covers my white hair! I use it every two to three days lightly. I don't want to be without it! I was hoping this would be the same or similar. 9 of 14 people found this review helpful. Did you? |
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Really worksReviewed Color: Blonde Neutralizer I love the results, it takes the brashness out 0 of 0 people found this review helpful. Did you? |
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Very poor directionsReviewed Color: Warm Beige I haven’t used this yet because I didn’t know HOW to use it. Directions say to apply with gloves (which weren’t provided) which led me to believe perhaps I was to use this immediately after the color processing, yet how could I do that in the shower the wait the 10+ minutes to rinse. Hoping the results are better than the instructions! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We're truly sorry that our Toning Mask did not provide the directions that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
ProductsReviewed Color: Red Neutralizer All the products I have used have been of great quality, except for one hair color that was clumpy and did not mix well. I have been a client a good while. Now I have decided to accept my gray roots. I will not need color anymore, more in the future if there are products that are good for graying hair, I am sure I will try them. Thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHazel - We truly appreciate your feedback. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
great productReviewed Color: Blonde Neutralizer Took away any brassiness. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnn- We're thrilled to hear that you're enjoying the Toning Mask. We look forward to our next opportunity to delight you! |
Helped with red tones someReviewed Color: Red Neutralizer Definitely needed more than one. Have shoulder length (maybe a couple inches below my shoulder). Didn't seem to help with softness or shine. If your hair is like mine it will still find a way to pull some red tones from the mask. Might need to make these more personalized too. Don't think I will get it again. Nice to try it though to see if it helped. 1 of 1 people found this review helpful. Did you? |
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Removes orange tintsReviewed Color: Red Neutralizer Good but requires few applications to get desired results 0 of 0 people found this review helpful. Did you? |
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Toner works to bring out highlights!Reviewed Color: Blonde Neutralizer I use the toner after colour my hair every 8 weeks and in between colour applications to help with brassiness and root growth. 1 of 1 people found this review helpful. Did you? |
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No more brassReviewed Color: Blonde Neutralizer Gave this to daughter in law when she wanted to tone down more gold toned highlights . . 1 of 1 people found this review helpful. Did you? |
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Toning MashReviewed Color: Warm Beige Don't remember receiving this....will check my supplies and use right away. 0 of 0 people found this review helpful. Did you? |
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WorksReviewed Color: Red Neutralizer I tried the red neutralizer tint rinse first, it lightened the red in my baylage but didnt remove the brassiness, so then ordered this toning mask and it turned my reddish brass baylage into an ash brown and I love it, just wish it would last longer and bottle was bigger....I use blue shampoo the tint rinse then the toning mask 1 of 1 people found this review helpful. Did you? |
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awfulReviewed Color: Warm Beige i have wanted red for years. But u wont give it to ,me. BYBY 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKris - We’re truly sorry that our Toning Mask (Warm Beige) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Very little help.Reviewed Color: Red Neutralizer Used the mask. Not a big help. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren- We're truly sorry that our Toning Mask (Red Neutralizer) did not neutralize your color as desired. We value every client, and look forward to providing you with a product that will better suit your needs. |
No clear instructionsReviewed Color: Warm Beige Does it go on wet or dry hair? 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - Our Toning Mask is simple and effective, simpy saturate hair with the product after shampooing, leave on for around 10-15 minutes, and rinse out! I hope this was helpful, please let us know if we can further assist you! |
Not sureReviewed Color: Warm Beige Really don’t need this..... why do I have this??? Waste of money 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Made my hair very softReviewed Color: Red Neutralizer I used this product for 30 minutes after using the red neutralizer tint rinse. Luckily, it was able to remove the tangles that the tint rinse caused. I liked this product but it is very time consuming to use. Is there a daily shampoo/conditioner that could help maintain the results? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCathryn - Here at eSalon, we are always striving to create the best products possible. We value every client, and look forward to providing you with a product that will better suit your needs. We hope to continue helping you find hair perfection! |
Directions say use glovesReviewed Color: Blonde Neutralizer Directions say use gloves but no gloves provided🤔 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichele - Thank you for your feedback. We apologize for the disappointing experience you had with our Toning Mask. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
No color change, just shineReviewed Color: Red Neutralizer I don’t think this did much for my color, but my hair felt so healthy after. I also used it on my extensions! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarolyn - We're truly sorry that our Toning Mask did not provide the neutralizing that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
It turned my hair darker, and kind of flat looking.Reviewed Color: Warm Beige I noticed that this Toning Mask was making my hair darker, as in the basic color of my hair. The mask I used before was a Golden. I just thought that it was the same mask just the name had changed to encompass both shades. But this made my hair actually beige, with more of the beige standing out. So, I can't use this color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobyn- We're truly sorry that our Toning Mask (Warm Beige) was not he correct shade that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Toning maskReviewed Color: Warm Beige Used it once but I did not see any difference in color like when Its done in a hair salon. I used a lot on my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJosie C. - We're truly sorry that our Toning Mask did not make any difference to your color. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Didn’t work eitherReviewed Color: Warm Beige Did nothing to my hair but made it softer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary A. - We truly appreciate your feedback. We are glad that you could discuss it with one of our Color Experts. Please let us know if there is anything else we can do to help! |
Had to use two bottles to coverReviewed Color: Blonde Neutralizer Had to use two bottles to cover my hair. I don’t even have long hair. Left it on for double the time it said and it didn’t do anything but stain my scalp. Keep trying to give your products a try. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We're truly sorry that our Toning Mask (Blonde Neutralizer) did not provide what you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
No change in toneReviewed Color: Red Neutralizer I purchased this hoping to remove/neutralize brassy orange tones in my brunette hair. This did nothing to the color/tone of my hair. Total waste. I have started using a blue shampoo & conditioner I purchased elsewhere which has made a world of difference and totally neutralized my brassy tones. I would recommend that over this conditioner. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHelen - We're truly sorry that our Toning Mask did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
I want a refundReviewed Color: Red Neutralizer This is the most useless product I've ever bought! It does absolutely nothing to tone down red brass. Wasted money for anything else that would have been less expensive and more effective. DON'T BUY THIS! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKendell - We're truly sorry that our Toning Mask (Red Neutralizer) did not work for you. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
So much blueReviewed Color: Blonde Neutralizer Very messy to use without great results 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargot - Thank you for your feedback. We apologize for the disappointing experience you had with our Toning Mask (Blonde Neutralizer). We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Very hydrating but...Reviewed Color: Blonde Neutralizer I applied this product after shampooing and towel drying a bit to tone my platinum hair. I washed it out after exactly 15 minutes - It left my hair feeling soft but unfortunately the pigment deposited really unevenly and now I have very patchy bright blue splotches all over...Feeling a little nervous about getting the pigment out - may need to pay my colorist a visit to fix it :( 2 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We're truly sorry that our Toning Mask (Blonde Neutralizer) did not work for you. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Didn't Do Anything To My HairReviewed Color: Blonde Neutralizer I purchased this toning mask because I wanted to balance the warm tones in my light brown hair. I dyed my naturally brown hair a very bright red color and maintained it for about 7 months before I decided to dye over the red in an attempt to return to a tone as close as possible to my natural hair color. As the brown hair dye has started to fade, my hair has become very warm and brassy again. So I decided to try this product. After reading reviews, I chose the Blonde Neutralizer because I was afraid the one for reducing red would leave a blue hue on my hair. I applied this mask and washed a strand of my hair to check the progress after 15 minutes. I didn't notice any change so I decided to leave it on for 45 MINUTES TOTAL before washing it out. I let my hair dry and was so extremely disappointed. THERE WAS ZERO CHANGE TO MY HAIR COLOR. Maybe the red reducing toning mask would work but I'm hesitant to purchase it because I feel like there's a good chance it will also be a complete waste of time and money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAudrey - We're truly sorry that our Toning Mask did not provide the results you expected.We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details. |
Need Instructions!Reviewed Color: Red Neutralizer This mask was included in my order to address red hue issue but no instructions about when to use (?) 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnnmarie - We apologize for any confusion with how to use our Toning Mask. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you. |
No changeReviewed Color: Warm Beige Only tried once didn’t see any improvement on color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - Thank you for your feedback. We apologize for the disappointing experience you had with our Toning Mask in Warm Beige. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
No change in tone for meReviewed Color: Red Neutralizer I wanted to try this toning mask after the soft red and red neutralizing tint rinses didn’t help remove or subdue any brassy tones in my hair. Unfortunately this product did not work any better. Again, I do like the smell and the way my hair feels after though. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We're truly sorry that our Toning Mask (Red Neutralizer) did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
It’s okReviewed Color: Warm Beige Yeah I won’t buy it again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmi - Thank you for your feedback on our Toning Mask (Warm Beige). We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
No differenceReviewed Color: Red Neutralizer I have dark brown hair with red undertones that shine through. This did nothing to help them at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTiffany - Because you felt our Toning Mask didn't provide the reduction of red tones you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you. |
didn't do what I thoughtReviewed Color: Warm Beige Didn't work for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Thank you for your feedback. We apologize for the disappointing experience you had with our Toning Mask (Warm Beige). We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Didn’t workReviewed Color: Blonde Neutralizer I was sent this for free because the Light Set turned my hair orange. They said to use this to help fix it. It did nothing. Super disappointed with the light set and the mask. Will not purchase either again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrea - Thank you for your feedback. We apologize for the disappointing experience you had with our Toning Mask (Blonde Neutralizer). We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
junkReviewed Color: Blonde Neutralizer Did nothing 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarolyn- Thank you for your feedback. We apologize for the disappointing experience you had with our Toning Mask. We're always looking to improve our service and products, and truly value everything our clients say. If you need any tips/tricks for using your Toning Mask, please feel fee to reach out to [email protected]. We are always happy to help! |
Didn't helpReviewed Color: Warm Beige Did not help correct my unnatural orange color. Only use if you want to add coppery or strawberry color to blonde hair. Not sure why this was recommended to me when I was trying to go lighter. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShannon- Thank you for your feedback. We are sorry to hear that our Warm Beige Tint Rinse did not provide your desired result! Warm Beige is a warm-toned shade recommended for warmed toned hair colors such as the one selected with your first order. We have reached out via phone to discuss your color needs further, and we would love to discuss and offer suggestions to better suit your needs. We look forward to speaking with you soon! |
Not for meReviewed Color: Warm Beige Did not change my hair as described I felt as though it really stripped the color from my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina - We're truly sorry that our Toning Mask (Warm Beige) did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Expected more....ruined my hightlightsReviewed Color: Blonde Neutralizer I colored roots and put this mask on as advised after rinsing out color. The mask was not moisturizing for my hair ....smelled great though. Very disappointed that it dulled the professional highlights I had in rest of my hair. My hair looks mousy brown with no shine now. :( It worked good for the area that gets brassy. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAnnMarie - Thank you for your feedback. We apologize for the disappointing experience you had with our Toning Mask (Blonde Neutralizer). We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Toner turned Highlights GreenReviewed Color: Blonde Neutralizer After highlighting my hair applied this to my hair and used it exactly as directed and after letting it dry the highlights were very noticeably green. For a productthat claims the results will look professional, I am very dissappointed. I have had much better results from a products from a drug store 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAli - Thank you for your feedback. We apologize for the disappointing experience you had with our Toning Mask (Blonde Neutralizer). We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
A BIG Disappointment!Reviewed Color: Warm Beige I found both product and directions to be in need of a rethink. What I was longing for most of all, was for a slight golden boost to my gray hair which you have gently enriched with pale champagne lights on a monthly basis...however this EXTRA smack of color just did not happen. My timing even went a little longer than suggested, as I had a bit of a household emergency just prior to the wash out (isn't that always the case)? Once cleaned, brushed and dried I was not only surprised by the lack of any visible color, but my hair offered no shine and my entire head suddenly went 'fuzzy' all over (this hasn't happened since I was 18 years old and summered at the Jersey shore). So here I sit, still looking for that boost, but not finding the solution with your Blonde TONING MASK. I have to say that I adored one of your discontinued items called "DEVOTED TO HUE", as it did everything I ever needed it to do, so I'm hoping that perhaps you have an equivalent? Please...any suggestions? Many thanks. 2 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara- We're truly sorry that our Toning Mask did not provide the extra smack of color you were seeking! Our warm beige toning mask is a light/sheer combination of ash and gold tones. We have reached out to you to discuss your needs further. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |