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Michelle- We're truly sorry that our Tint Rinse (Golden) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Lee C.
July 21, 2020
Waste of time and money
Reviewed Color: Red
POSTED BY:
Lee C.
July 21, 2020
Made absolutely no difference to my hair. Won’t be buying again.
Lee C. - We appreciate your feedback here at eSalon! We apologize for the disappointing experience you had with our Tint Rinse (Red). We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
V P.
July 19, 2020
Not sure yet
Reviewed Color: Copper
POSTED BY:
V P.
July 19, 2020
Still not too sure if I am in love with or not!
I really don’t see an added benefit to this during week! But I will keep on hand and maybe use it like once in a while! We will see if that is better!
Will I buy it again probably not
Victoria - We're truly sorry that our Tint Rinse (Copper) did not provide what you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Cheryl- We're truly sorry that our Tint Rinse (Blonde Neutralizer) was not the shade that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Scherrie - We’re truly sorry that our Tint Rinse (Copper) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Gabriela P.
July 17, 2020
Didn’t work from me
Reviewed Color: Soft Red Neutralizer
POSTED BY:
Gabriela P.
July 17, 2020
I didn’t see any difference after using this product. Just not for me unfortunately. Didn’t do anything to the brassiness of my hair.
Gabriela P. - Thank you for your feedback! We're truly sorry that our Tint Rinse (Soft Red Neutralizer) did not meet up to your expectation. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Candice S.
July 17, 2020
So so product
Reviewed Color: Warm Beige
POSTED BY:
Candice S.
July 17, 2020
I did not notice any difference when using the tint rinse.
Candice- We’re truly sorry that our Tint Rinse (Warm Beige) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Laura - We’re truly sorry that our Tint Rinse (Warm Beige) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
ScanGirl
July 16, 2020
Not what I expected
Reviewed Color: Red
POSTED BY:
ScanGirl
July 16, 2020
I bought Copper Tint Rinse a few months ago, for my auburn hair, but it didn’t make much of a difference. So I tried Red, but it only made my hair darker, not redder. I’ll use up Copper, and even mix it with Red, but I think only light hair will show a difference. I see red highlights when I stand in the sun, but I expected redder hair.
Lorna- We're truly sorry that our Tint Rinse (Red) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Alejandra G.
July 16, 2020
No Change
Reviewed Color: Soft Red Neutralizer
POSTED BY:
Alejandra G.
July 16, 2020
I had my hair bleached twice, which left some undesired undertones. I took the site's quiz and was recommended the shade 'soft red neutralizer'. I'm halfway throught the tube now and haven't seen any difference. I think I should have bought the 'red neutralizer' instead :/
Alejandra- We're truly sorry that our Tint Rinse (Soft Red Neutralizer) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Parker B.
July 15, 2020
Not a conditioner
Reviewed Color: Soft Red Neutralizer
POSTED BY:
Parker B.
July 15, 2020
I thought this was a little cumbersome to use. Goes on after shampoo and supposed to sit for 2 mins. You then do conditioner after, seems like forever when getting ready for the day.
Parker - We’re truly sorry that our Tint Rinse (Soft Red Neutralizer) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Debi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Susan A.
July 15, 2020
Color hilight
Reviewed Color: Golden
POSTED BY:
Susan A.
July 15, 2020
My hair color dye was way to dark for this to have any benefit effect on it
Susan - We’re truly sorry that our Tint Rinse (Golden) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
O. Ann F.
July 14, 2020
Brown vs Red
Reviewed Color: Mahogany Copper
POSTED BY:
O. Ann F.
July 14, 2020
I very clearly said I did not mahogany so you sent me mahogany. What part did you not understand. I won't even put the stuff on my hair--none of it. It will look died and not natural.
O. Ann F- We're truly sorry that our Tint Rinse (Mahogany Copper) was not the color that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Be Be - Thank you for your feedback. We apologize that our Tint Rinse (Golden) did not meet up to your expectations. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Stephanie S.
July 13, 2020
No difference
Reviewed Color: Red Neutralizer
POSTED BY:
Stephanie S.
July 13, 2020
I was super happy to try this after watching the YouTube blogger Ellebangs review and recommend it on her Channel, I’m super disappointed as I saw no change in my orange/red tones of previously bleached/ dyed brunette hair.
Stephanie- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Kelly- We're truly sorry that ourTint Rinse (Copper) did not provide coverage that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Jonquil O.
July 12, 2020
Not a fan
Reviewed Color: Copper
POSTED BY:
Jonquil O.
July 12, 2020
This is a very orange copper which probably didn't go that well with the mahogony I had dyed my hair.
Jonquil O.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Leonor R.
July 11, 2020
Did not work for my hair 😒
Reviewed Color: Golden
POSTED BY:
Leonor R.
July 11, 2020
Please I don’t want to receive any of your products anymore , thank you
Leonor - We're truly sorry that our Tint Rinse (Golden) did not provide the results that you expected. We take our clients' feedback to heart and continue to improve our products each and every day. Please let us know if there is anything else we can do to help!
POSTED BY:
Jennifer G.
July 10, 2020
So so
Reviewed Color: Copper
POSTED BY:
Jennifer G.
July 10, 2020
I don't like the smell of this at all, product is okay.
Jennifer G.- We appreciate your feedback here at eSalon! We apologize for any discomfort you experienced during your Tint Rinse (Copper) application. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Marilyn - We're truly sorry that our Tint Rinse (Blonde Neutralizer) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Caryn M.
July 9, 2020
Too red
Reviewed Color: Copper
POSTED BY:
Caryn M.
July 9, 2020
The rinse leaves a very red color on my hair. Need to go back to more blonde
Caryn M. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not satisfied with the outcome of our Tint Rinse (Copper). We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Leticia M.
July 9, 2020
tint
Reviewed Color: Purple
POSTED BY:
Leticia M.
July 9, 2020
I love the tint I just would like something that actually covers the roots
Leticia - We're truly sorry that our Tint Rinse (Purple) did not provide the coverage that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Kelly R.
July 8, 2020
Didn’t change anything
Reviewed Color: Purple
POSTED BY:
Kelly R.
July 8, 2020
This product didn’t deposit any noticeable colour on my hair. It did do a good job of dyeing my hands. It was very disappointing. Would not recommend.
Kelly R. - Thank you for your feedback! We apologize for the disappointing experience you had with our Tint Rinse. We're always looking to improve our service and products, and truly value everything our clients say. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee!
Katya T. - Thank you for your feedbacks. We have reached out to you via email to discuss this matter further. Keep an eye on your inbox for more details.
POSTED BY:
Kristen A.
July 7, 2020
No difference
Reviewed Color: Golden
POSTED BY:
Kristen A.
July 7, 2020
I don't see a difference using this product. My color looks the same
Kristen A. - Thank you for your feedback. We're truly sorry that our Tint Rinse did not provide the result you expected. We have reached out to
you via email to see what we can do about remedying this situation, as per our Satisfaction Guarantee. Please, keep an eye on your inbox for more details.
POSTED BY:
Heather H.
July 7, 2020
Very disappointed with tint rinse
Reviewed Color: Light Brunette
POSTED BY:
Heather H.
July 7, 2020
I am very disappointed with tint rinse, could see no difference in my colour after use. Wanted to tone down minor brassiness and advised to use this product by salon. Will be returning to my previously used french product. Will not be ordering again
Heather H. - Thank you for your feedback. We apologize for the disappointing experience you had with our Tint Rinse. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Luz R.
July 7, 2020
Nice
Reviewed Color: Light Brunette
POSTED BY:
Luz R.
July 7, 2020
It’s an ok product l perhaps picked the wrong color because it was making my grays lighter then the rest of my hair. I guess I needed perhaps just brunette instead of light brunette. However I didn’t see just brunette.
Luz R. - We're truly sorry that our Tint Rinse did not provide the results you expected. We have reached out to
you via email to see what we can do about remedying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Kathleen H.
July 7, 2020
Horrible Product
Reviewed Color: Soft Red Neutralizer
POSTED BY:
Kathleen H.
July 7, 2020
After coloring my hair with my E Salon custom color I used the tint rinse according to instructions. My hair felt as if I had poured liquid plastic on it. My hair was so stiff, it took me 30 minutes to get it out of my hair. If I could give a zero rating , I would. Don’t waste your money!
Kathleen H. - Thank you for reaching out to us here at eSalon! We're truly sorry that our Tint Rinse (Soft Red Neutralizer) did not meet up to your expectations. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Jody D.
July 5, 2020
Not particularly effective
Reviewed Color: Soft Red Neutralizer
POSTED BY:
Jody D.
July 5, 2020
It s nice to wash hair with but actually doesn't eliminate yellow or orange.
Jody D. - We're truly sorry that our Tint Rinse did not reduce the brassy tones as expected. We have reached out to
you via email to see what we can do about remedying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Janet W.
July 5, 2020
No visible color change
Reviewed Color: Golden
POSTED BY:
Janet W.
July 5, 2020
I wanted to really like tint since I love my color product. My hair remained in good condition after tint applied, but no visible change that I could discern. Gave 3 because no negative change, but will not purchase again.
Janet - We're truly sorry that our Tint Rinse (Golden) did not provide the enhancement that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Barbara- We’re truly sorry that our Tint Rinse (Golden) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Danielle W.
July 5, 2020
“Slight” difference in colour tone
Reviewed Color: Soft Red Neutralizer
POSTED BY:
Danielle W.
July 5, 2020
Unfortunately this tint rinse did not neutralize enough for my liking. Maybe I should have gone for the deeper red/copper tint rinse? As other reviewers stated it is a bit on the runny side. I was so hopeful but sadly I think the “slight” difference I saw might have only been because I wanted it to work so badly! It seemed to tone my roots, which is the “virgin” hair better than the coloured portion which is the reason I purchased this product.
Danielle - We're truly sorry that our Tint Rinse (Soft Red Neutralizer) did not provide what you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Fiona D. - We're truly sorry that our Tint Rinse did not work for you. We have reached out to you via email to see what we can do about remedying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
Tracey - We’re truly sorry that our Tint Rinse (Light Brunette) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
karen C.
July 3, 2020
Didn’t work that well
Reviewed Color: Warm Beige
POSTED BY:
karen C.
July 3, 2020
Didn’t help warm down the brassiness that he newest batched still caused.
Karen- We're truly sorry that our Tint Rinse (Warm Beige) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Amanda W. - We're truly sorry that our Tint Rinse did not match your color. We have reached out to you via email to see what we can do about remedying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Madison
July 2, 2020
Not for Natural Redheads
Reviewed Color: Copper
POSTED BY:
Madison
July 2, 2020
Since the rating of 1 Star is described as "not for me", that's all I can give this product. My natural red hair dulled significantly after having children and I've recently started looking for a way to "up" the red in my virgin hair without the long-term commitment of permanent dye. Sadly, my hair looks the same after two applications (even with slightly extended exposure time on my hair) as it did before I started.
Addendum: I’m really astounded by eSalon’s customer service! Credit where credit is due, they are fantastic! Per their recommendation, I’m going to try another product to see if that will produce the result I’m looking for without a full, permanent color solution.
Yvonne - We're truly sorry that our Tint Rinse (Warm Beige) did not provide enhancement that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Katrina S.
June 30, 2020
Did not work
Reviewed Color: Soft Red Neutralizer
POSTED BY:
Katrina S.
June 30, 2020
Unfortunately, this product did not work for me. I had high hopes and gave it a fair shot but noticed no difference. Also, it made my head extremely itchy. I’ve never had an allergic reaction before, so I’m unsure which ingredient is causing the itching.
Katrina- We're truly sorry that our Tint Rinse (Soft Red Neutralizer) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Angela A.
June 29, 2020
Short term
Reviewed Color: Red Neutralizer
POSTED BY:
Angela A.
June 29, 2020
Short term effects and it caused my hair to be very dry. My hair is brown. It may work better for lighter hair. I would follow up with a very good conditioning treatment.
Angela - We're truly sorry that our Tint Rinse (Red Neutralizer) did not provide what you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Roxane P.
June 29, 2020
Again, not the colour I was looking for
Reviewed Color: Purple
POSTED BY:
Roxane P.
June 29, 2020
It's a very warm, reddish cherry purple, it even smells like cherry! It's not bad, just not what I was looking for.
Roxane- We're truly sorry that our Tint Rinse (Purple) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Christina E.
June 29, 2020
Not what I thought
Reviewed Color: Copper
POSTED BY:
Christina E.
June 29, 2020
This product didn't do what I thought it would do ..
Christina - We're truly sorry that our Tint Rinse (Copper) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Aura G.
June 28, 2020
Didn't work for me.
Reviewed Color: Mahogany Copper
POSTED BY:
Aura G.
June 28, 2020
The color that I'm using to color my hair is dark brown with mahogany with copper. This color rinse didn't do anything for me to keep the color longer.
Aura - We're truly sorry that our Tint Rinse (Mahogany Copper) did not provide what you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
AMNEH A.
June 28, 2020
Doesn't seem to work
Reviewed Color: Purple
POSTED BY:
AMNEH A.
June 28, 2020
I don't know if I'm doing something wrong, but I haven't yet to see this work. With every wash my hair seems to go back to its previous color.
Very disappointed!
Amneh - We’re truly sorry that our Tint Rinse (Purple) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Melissa G.
June 27, 2020
Disappointed in this
Reviewed Color: Copper
POSTED BY:
Melissa G.
June 27, 2020
I was excited to get the tint rinse, but sadly, it didn't have any effect on my hair at all. Waste of money 😭
Melissa - We're truly sorry that our Tint Rinse did not provide the coloring experience that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Natasha H.
June 26, 2020
Best used a couple weeks after hair being coloured
Reviewed Color: Golden
POSTED BY:
Natasha H.
June 26, 2020
I used this colour rinse in gold as recommended for me to purchase, not bad but I prefer the cooper one as it comes out a honey blonde tone. I think the gold comes out better a couple of weeks after hair being coloured.
Natasha H. - Thank you for your feedback. We apologize for the disappointing experience you had with our Tint Rinse (Golden). We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Tabitha S.
June 26, 2020
Not good
Reviewed Color: Golden
POSTED BY:
Tabitha S.
June 26, 2020
Makes ends of hair really tangling and rough after shower
Tabitha - We're truly sorry that our Tint Rinse (Golden) did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Diane - We’re very sorry to hear that you were so disappointed with the Tint Rinse (Golden Mahogany) -- and we appreciate your candor.
At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
POSTED BY:
Diane T.
June 25, 2020
Waste of money
Reviewed Color: Golden
POSTED BY:
Diane T.
June 25, 2020
Too many products
I wanted to simplify . Instead I have multiple kits of color stacking up that I haven’t used yet and all of these products I don’t need.......too much!
Diane - We truly appreciate your feedback. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Carole P.
June 24, 2020
Just OK for me...
Reviewed Color: Golden Mahogany
POSTED BY:
Carole P.
June 24, 2020
To be fair, I have color resistant grays that were not entirely saturated in the coloring process. I started using this a week earlier than I should have needed (per the instructions). It is easy enough to use, it seems to help blend / refresh the overall color a little bit but it is just a tint so don't expect much more than that.
Carole - We're truly sorry that our Tint Rinse (Golden Mahogany) did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Stacey - We're truly sorry that our Tint Rinse (Dark Brunette) did not work as you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Suzanne S.
June 22, 2020
Itchy Scalp!
Reviewed Color: Blonde Neutralizer
POSTED BY:
Suzanne S.
June 22, 2020
I've been using the blonde neutralizer for a while and liked the results. However, over time my scalp started itching and the itching has increased to the point of being a constant issue. I've never had scalp issues before and don't see any flaking of any sort. I have stopped using Tint Rinse and the itching is subsiding. I suspect I developed a reaction to this product.
Suzanne - We're truly sorry to hear you may have developed an allergic reaction to our Tint Rinse. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Mary M.
June 22, 2020
tacky
Reviewed Color: Blonde Neutralizer
POSTED BY:
Mary M.
June 22, 2020
after this tint rinse dried, my hair got sweaty from being in the sun. My hair then had a tacky, sticky feeling to it, ok, if you don't get sweaty outside
Mary - We’re truly sorry that our Tint Rinse (Blonde Neutralizer) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Zoe S.
June 21, 2020
Disappointing results
Reviewed Color: Soft Red Neutralizer
POSTED BY:
Zoe S.
June 21, 2020
I have light brown hair with warm tones in which I absolutely hate. After filling out my profile the soft red neutraliser was recommended. I was super excited to try and see if I could finally tone down some of the warm tones particularly after reading some of the positive reviews of this product. I followed all the instructions and this product actually appeared to make my hair warmer, the complete opposite of what I wanted to do. Really disappointed, what a waste of money.
Zoe S. - We're truly sorry that our Tint Rinse (Soft Red Neutralizer) did not provide the results you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Heather - We’re truly sorry that our Tint Rinse (Red) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Anahita N.
June 18, 2020
Terrible Experience. Item never received
Reviewed Color: Light Brunette
POSTED BY:
Anahita N.
June 18, 2020
USPS never received my order. I spoke with multiple people at USPS and they told me to let seller know to physically take the package to the post office. When I called eSalon, I was dismissed rudely by representative Staphanie E.
Please refund my money. I found an alternative solution for my hair. Experience with eSalon has been terrible.
Anahita - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Patricia - We're truly sorry that our Tint Rinse (Warm Beige) did not provide what you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Kim J.
June 16, 2020
Tint
Reviewed Color: Golden Mahogany
POSTED BY:
Kim J.
June 16, 2020
Not sure it’s needed don’t see any difference when I use it.
Kim- We're truly sorry that our Tint Rinse (Golden Mahogany) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Adriana O.
June 16, 2020
Color is great! Does its job 100% - but a little hard to use
Reviewed Color: Golden
POSTED BY:
Adriana O.
June 16, 2020
It's a smidge too liquidy, which makes it kind of difficult to maneuver. Would be much easier to use if it had a thicker consistency.
Adriana- We’re truly sorry that our Tint Rinse did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Nancy F.
June 12, 2020
Not what I wanted
Reviewed Color: Purple
POSTED BY:
Nancy F.
June 12, 2020
This does me no good because I wanted my hair light not dark
Nancy - We're truly sorry that our Tint Rinse did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Wendy S.
June 11, 2020
Red red
Reviewed Color: Copper
POSTED BY:
Wendy S.
June 11, 2020
Too strong it actually made my hair a bright ruby color
Wendy - We’re very sorry to hear that you were so disappointed with your customer service experience -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
Rhonda - We're truly sorry that our Tint Rinse (Soft Red Neutralizer) did not provide what you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
ANA LAURA S.
June 10, 2020
Tint rinse
Reviewed Color: Golden Mahogany
POSTED BY:
ANA LAURA S.
June 10, 2020
Instructions were not clear. Gloves not provided and instructions did not say to use them. The only thing that was tinted were my hands. Didn't see any difference to my hair.
Ana - We're truly sorry that our Tint Rinse (Golden Mahogany) did not provide what you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Barbara - We’re very sorry to hear that you were so disappointed with your customer service experience -- and we appreciate your candor.
At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
POSTED BY:
Sara G.
June 10, 2020
Weird coverage
Reviewed Color: Copper
POSTED BY:
Sara G.
June 10, 2020
I tried a few different techniques but the tint rinse only grabbed onto random strands of my hair and not in a good way. I'm totally stoked on Esalon’s hair color & the money I’m saving doing it myself but the rinse just lets the world know that I color my hair at home & think that I probably shouldn’t.
Sara - We're truly sorry that our Tint Rinse (Copper) did not provide what you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Brandi D.
June 10, 2020
I didn’t see any difference?
Reviewed Color: Soft Red Neutralizer
POSTED BY:
Brandi D.
June 10, 2020
I used as directed but I saw no change as far as shine or tone?
Brandi - We're truly sorry that our Tint rinse did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Kimberly- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Agnes W.
June 8, 2020
Made hair very dry
Reviewed Color: Red Neutralizer
POSTED BY:
Agnes W.
June 8, 2020
The tint rise did the job, but it also made my hair quite stiff and dry. Please use a good conditioner with it.
Agnes- We're truly sorry that our Tint Rinse (Red Neutralizer) did not provide the texture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Cathryn M.
June 7, 2020
Might be more trouble than its worth
Reviewed Color: Red Neutralizer
POSTED BY:
Cathryn M.
June 7, 2020
I initially used this tint rinse for about 10 minutes and saw no change. I tried it again for 35 minutes along with the red neutralizer toning mask for 35 minutes as well. I saw a decent amount of the red disappear from my dark brown hair. I was satisfied with the results but not the process. It is hard to set aside an hour each week to toning my hair. I wish there was an easier way to achieve these results without adding such time consuming steps to my routine. It also tangled my hair very badly.
Cathryn - We’re truly sorry that the timing for our Tint Rinse (Red Neutralizer) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Heather - We're truly sorry that our Tint Rinse (Golden) did not provide the coloring experience that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
K M.
June 5, 2020
Couldn’t use all over
Reviewed Color: Golden
POSTED BY:
K M.
June 5, 2020
Left my hair feeling ‘dirty’, not silky and shiny as usual, and could only use on the bottom portion of my hair as a result.
KM - We're truly sorry that our Tint Rinse (Golden) did not provide what you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Angela- We're truly sorry that our Tint Rinse (Soft Red Neutralizer) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Deonna- We're truly sorry that our Tint Rinse (Purple) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Karen - We’re truly sorry that our Tint Rinse (Mahogany Copper) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Joyce K.
June 2, 2020
Dried my hair
Reviewed Color: Mahogany Copper
POSTED BY:
Joyce K.
June 2, 2020
Some as the color, my hair is dried out.
Is there something I can do for this?
Joyce - We're truly sorry that our Tint Rinse (Mahogany Copper) did not provide the coloring experience that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Renee - We're truly sorry that our Tint Rinse did not provide the color that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
MarySue -We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
marci G.
June 2, 2020
would not recommend
Reviewed Color: Red
POSTED BY:
marci G.
June 2, 2020
This is just ok,i do see some red in it but very slightly
Marci - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Janine - We're truly sorry that our Tint Rinse (Golden) did not provide gold tones that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Nadia C.
June 1, 2020
Not sure what this does
Reviewed Color: Golden
POSTED BY:
Nadia C.
June 1, 2020
I really dont see any difference in my hair after using this product. So think its a bit of waste of money
Nadia-We’re truly sorry that our Tint Rinse (Golden) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Stephanie H.
June 1, 2020
Did nothing for my hair and could see no change at all
Reviewed Color: Golden
POSTED BY:
Stephanie H.
June 1, 2020
This is what eSalon suggested I purchase for my hair. I did and it did nothing. There is no difference. Would not purchase again. Very unhappy.
Stephanie- We're truly sorry that our Tint Rinse (Golden) did not provide the coverage that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Sheila D. - Thank you for your feedback. We are sorry that our Tint Rinse (Golden Mahogany) did not meet your expectations. You will be contacted by one of our Color Experts shortly.
POSTED BY:
Gemma L.
May 31, 2020
Love the result but
Reviewed Color: Copper
POSTED BY:
Gemma L.
May 31, 2020
I love the result it definitely boosts shine and the colour going to save for special occasions but I really don't like how it makes my curly hair feel even then conditioning it leaves it a little like straw
Gemma L. - Thank you for your feedback. We apologize for the disappointing experience you had with our Tint Rinse (Copper). We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
MARIAH N.
May 30, 2020
Still pretty warm
Reviewed Color: Soft Red Neutralizer
POSTED BY:
MARIAH N.
May 30, 2020
even after multiple uses I am definitely NOT ashy like I was hoping..... boo. Still very warm, especially in sun.
Was really hoping this would be my holy grail product like it seems to be for others...
Update. Even tried a couple more times and left in up to 10 minutes. Nothing.
Mariah - We're truly sorry that our Tint Rinse did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Theresa A.
May 30, 2020
I can't tell a difference
Reviewed Color: Purple
POSTED BY:
Theresa A.
May 30, 2020
I cannot tell a difference when I have used the color rinse. It seems the ends of my hair always gets a lot lighter then the rest of my hair, no matter the dye.
Theresa - We're truly sorry that our Tint Rinse did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Charlotte B.
May 29, 2020
Too blonde
Reviewed Color: Golden
POSTED BY:
Charlotte B.
May 29, 2020
I have light brown hair with golden highlights. This product made it much too blonde.
Charlotte - We're truly sorry that our Tint Rinse (Golden) did not provide the coloring experience that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Dene - Thank you for your feedback. We apologize for the disappointing experience you had with our Tint Rinse. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Samantha - We're truly sorry that our Tint Rinse (Golden Mahogany) did not provide the coloring experience that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Kathleen P.
May 28, 2020
Does not work
Reviewed Color: Golden
POSTED BY:
Kathleen P.
May 28, 2020
Unfortunately it did not do anything at all- not even a little.
Kathleen- We're truly sorry that our Tint Rinse (Golden) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Rachel S.
May 27, 2020
I haven't used yet because customer service does not contact me back
Reviewed Color: Golden
POSTED BY:
Rachel S.
May 27, 2020
It has been 2 weeks of asking if this ok to use on my hair & they do NOT contact you back. Poor customer service.
Rachel - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kelly M.
May 26, 2020
Correcting the White Ends...
Reviewed Color: Warm Beige
POSTED BY:
Kelly M.
May 26, 2020
I am a first time highlighter and I am using this to cover the white ends of my hair. I followed the instructions to the letter and I don't see any difference on the ends.
Kelly - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Mari- We're truly sorry that our Tint Rinse (Blonde Neutralizer) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Eva- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Carolynn S.
May 26, 2020
Too intense
Reviewed Color: Red
POSTED BY:
Carolynn S.
May 26, 2020
I thought this product would simply boost the red but it seems to be more like a temporary color of its own. I thought I had ruined my color but then it did wash out. It did not go with my hair color at all. Threw it out and did not use again.
Carolynn - We're truly sorry that our Tint Rinse (Red) did not provide what you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Labrena S.
May 23, 2020
Not the color I expected which should have been Violet Purple, but it's pretty.
Reviewed Color: Purple
POSTED BY:
Labrena S.
May 23, 2020
First let me begin by saying I was expecting my whole hair to have violet undertones, but that never happen.
Instead, My whole hair has red undertones which is an ash color. I was looking forward to having purple in my hair. It did cover all my Gray hair's which is a plus, but again my hair turned ash color. I was reading reviews & complaints on google and came across a review on
writingbetweenpauses.com blog site and a customer stated: "Intense Pearl was supposed to have mostly violet undertones. However, once I used it, it pretty much just looks like dark brown with red undertones which mind you my hair was dark brown to begin with." and she also stated: "Why portray it as a cool toned, violet option if they literally can't do it, as she admitted they couldn't? That's when she told me that they actually cannot increase the violet undertone because they cannot add blue dye to their formulations because they don't have it. What is the point of advertising a violet undertone (a mix of red and blue, in case I hadn't been told that 400 times) if you don't use blue dye!? That's when I got frustrated."
I agree that you shouldn't advertise a color you don't have just to gain customer's. Honesty is the best policy, especially since you don't have blue dye. I will continue to purchase from eSalon because the color they sent me did turn out to be a pretty reddish brown ash color. Once they get blue dye and notify me that they now have blue dye to mix, and send me a free complementary of Intense Pearl Violet Purple, but I DON'T want my hair to be black, that is when I will give them 5 stars.
Labrena - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Alex A.
May 22, 2020
Almost what I was looking for ...
Reviewed Color: Red Neutralizer
POSTED BY:
Alex A.
May 22, 2020
Not sure this did quite as much for me as I hoped, although it has left my hair very slightly cooler in shade I had seen other reviews suggesting it might also blend the odd grey a little ... that hasn’t been the case for me, but the product didn’t promise that so I’m not disappointed ... still a great product.
Alex - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
ScanGirl
May 21, 2020
Subtle but nice
Reviewed Color: Copper
POSTED BY:
ScanGirl
May 21, 2020
I didn’t see much difference after using the subtle Copper Tint Rinse, so I’ve ordered a tube of Red with my next order.
Lorna - We're truly sorry that our Tint Rinse (Copper) did not provide results that you expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Robyn - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern.
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