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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Meghan - We’re sorry that you were unsatisfied with our Get Heated and that it left your hair feeling waxy. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Nancy Ski
julio 13, 2022
Must have for straightening/curling irons
PUBLICADO POR:
Nancy Ski
julio 13, 2022
I haven't found any comparable item in stores that have ticked off all the boxes like this one has. I just keep coming back to e salon for this protectorant, no matter what.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Nancy - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying the Get Heated! We truly value your feedback and look forward to hearing from you again in the future.
PUBLICADO POR:
Jina A.
febrero 5, 2020
Best heat protectant ever hard to find in stock
PUBLICADO POR:
Jina A.
febrero 5, 2020
This is by far the best heat protectant I have ever used keeps me soft & shinny besides protecting, however don’t expect to be able to order this product! It has been continually “out of stock” for at least 8 weeks and the size of the product is smaller then most products of this type. Customer service only replies that items that are out of stock are generally restocked in 2 weeks, and you are unable to back order any out of stock item.
Update- Sadly they have discontinued this product, cannot tell you why, but this is very disappointing as it was literally my favorite product aside from their color!
Still mourning the loss of this product in 2020, my hope is that it will someday resurface😕
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PUBLICADO POR:
Marie B.
abril 1, 2017
Great!
PUBLICADO POR:
Marie B.
abril 1, 2017
It is hard to determine it it is actually protecting my hair the future will tell that. But if the shine and softness are an indication it is working very well.
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PUBLICADO POR:
Kelly H.
noviembre 11, 2016
Fine hair review
PUBLICADO POR:
Kelly H.
noviembre 11, 2016
I have fine hair and this worked really well to tame flyaways and frizz from blowdrying on the first application. However, I wouldn't recommend it for every day use. With my hair type, it tends to cake up and weigh down my hair despite daily shampooing. At best this is an every-other-day application for me.
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PUBLICADO POR:
Tara W.
octubre 1, 2016
Heat Protection?
PUBLICADO POR:
Tara W.
octubre 1, 2016
Actually I am not sure if it is working or not.... my hair still looks frizzy and flying all over... but I understand that it is not a serum but heat protection. so for that reason I still spray it on before blow drying for the peace of my mind.
It smells nice and I prefer this product over the rest I have used in the past for heat protection.
I wash my hair everyday and blow dry it despite others advise not to wash it daily. but due to the texture of my health I cannot help it. and this product makes me feel less guilty that I am blow drying my hair everyday as I am in the belief that it will protect my hair from the heat.
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PUBLICADO POR:
Jenna C.
julio 14, 2016
Unseen results
PUBLICADO POR:
Jenna C.
julio 14, 2016
Not a drastic improvement on my hair, can't see a difference when styling with heat, with or without it the spray. I just appreciate the fact it does not weigh down my hair. I'd rather use it now than be sorry later.
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PUBLICADO POR:
Eliana A.
abril 28, 2016
My hair is so much better!
PUBLICADO POR:
Eliana A.
abril 28, 2016
I dry my hair a couple of times per week... It started looking dull, dry and frizzy. I have been using this a long with anti-frizz Feelin'Smoothie and I am loving my hair again!!
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PUBLICADO POR:
Julia R.
abril 18, 2016
Good all rounder
PUBLICADO POR:
Julia R.
abril 18, 2016
This is a nice heat protection spray that is easy to use but it does t help with the static in my hair like it claims on the bottle. However it is still a fantastic product!
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Gale - We're so happy to hear that you're enjoying Get Heated! We truly value your feedback and look forward to hearing from you again in the future.
PUBLICADO POR:
Misty T.
mayo 8, 2018
Heeeeelp!
PUBLICADO POR:
Misty T.
mayo 8, 2018
My color did not cover my gray and it has been so good to cover it so I need advice? I LOVE THE MIST SPRAY THOUGH it just dont work so well if you dont wash your hair every day. :(
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Misty - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Audrey P.
mayo 3, 2018
no value
PUBLICADO POR:
Audrey P.
mayo 3, 2018
I have tried this product and found that it did not make much of a difference in my styling then any of the other products I have been using. it is just another thing to put on before drying and does not seem to make much of a difference.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Audrey - Thank you for your feedback. We apologize for the disappointing experience you had with our Get Heated. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Evelyn C.
marzo 18, 2018
OUT OF STOCK
PUBLICADO POR:
Evelyn C.
marzo 18, 2018
Love this product, but what good is a product if you can never order it. It has been out of stock for at least the last 4 months. eSalon needs to do better.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Evelyn - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern.
PUBLICADO POR:
Beth D.
enero 3, 2018
Thermal Mist
PUBLICADO POR:
Beth D.
enero 3, 2018
I really like this product...but it's been Out of Stock for several months...
When is it coming back?
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Beth - We apologize that our Get Heated Thermal Protect Mist has been out of stock. Unfortunately, we do not have an exact timeline for our out of stock items. However, we are hoping to have it back in stock as soon as possible, as it is one of our best sellers! We appreciate your patience regarding this matter. Thanks again for choosing eSalon!
PUBLICADO POR:
Debra H.
noviembre 8, 2017
Not sure
PUBLICADO POR:
Debra H.
noviembre 8, 2017
Not sure if I’m using product properly but each time I do use it my hair feels weighed down and heavy almost greasy.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Debra - We're sorry to hear you're having issues with our Get Heated Repair Thermal Protect Mist. If your hair feels weighed down and greasy, you might be spraying the product too liberally. Our Repair Thermal Protect Mist is a lightweight spray meant to be used on hair in conjunction with heating products such as a blow dryer or iron. For better control of the application, you can spray a small amount on your palm and comb through your hair with your fingers.
PUBLICADO POR:
Stacy V.
septiembre 17, 2017
Not so hot...
PUBLICADO POR:
Stacy V.
septiembre 17, 2017
I wanted to love this protectant as it applied easily and smelled much nicer than many. Perhaps my hair is just too dry but this product did not alleviate flat ironing ends or support recuperation efforts afterward after several months of trials on my curly hair. You might have better luck.
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Stacy- We're sorry to hear that you were disappointed by your experience with our Get Heated. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Helen T.
septiembre 15, 2017
Didn't receive product
PUBLICADO POR:
Helen T.
septiembre 15, 2017
This product never turned up. I tried chasing it but got nowhere so gave up and cancelled my subscription!
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Helen - We sorry that you never received the Get Heated Repair Thermal Protect Mist. We do see that one of our representatives has already reached out to you in regards to this matter and was able to resolve this issue.
PUBLICADO POR:
Francesca P.
agosto 31, 2017
Horrible
PUBLICADO POR:
Francesca P.
agosto 31, 2017
This product does not work well for highlighted hair, it makes my hair very dry and it doesn't hold my curls very well. Hair becomes very hard to manage after using this product, my hair gets all frizzy and tangled up. If I could give the product 0 stars I would, sorry. It might work for others but not on my hair or my sister's hair.
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Francesca- We're sorry to hear that you were disappointed by your experience with our Get Heated. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Diane M.
agosto 7, 2017
Not great
PUBLICADO POR:
Diane M.
agosto 7, 2017
This product really did not give the results i had anticipated. My other thermal product gives a more finished look.
Sorry, I was hoping!. But love the custom hair color!!😊 fabulous!!!! Can't do with out it!
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Diane - We're sorry to hear that you were disappointed by your experience with our [insert product name]. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Melissa N.
julio 31, 2017
Not my favorite
PUBLICADO POR:
Melissa N.
julio 31, 2017
Used only a few times! Still have almost full bottle! Didn't like the way it felt in my hair!
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Melissa - We’re sorry that you were unsatisfied with our Get Heated Thermal Protect Mist and that didn't like the way it felt in your hair. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
valerie L.
junio 8, 2017
hair mist
PUBLICADO POR:
valerie L.
junio 8, 2017
Turned my hair to straw. Clumps of hair fell out. Waste of my money
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Valerie - We're truly sorry that our Get Heated did not provide the experience you expected. Upon reviewing your profile, we see we have added a credit to help you find a product that you love. We hope to continue helping you find hair perfection!
PUBLICADO POR:
ALISON L.
mayo 22, 2017
Too heavy
PUBLICADO POR:
ALISON L.
mayo 22, 2017
I've tried this a couple of times, but I find that it dulls my hair and stops it being shiny. As well it makes my hair feel greasy, especially when I next wash it.
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PUBLICADO POR:
Cameron C.
Respuesta de nuestros expertos
Alison - We're sorry to hear that you were disappointed by your experience with our Get Heated Repair Thermal Protect Mist. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Julia G.
mayo 6, 2017
Disappointing
PUBLICADO POR:
Julia G.
mayo 6, 2017
I only used this product twice. I didn't like it the first time but I gave it a second chance. My hair felt sticky and heavy.
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PUBLICADO POR:
alegacy
Respuesta de nuestros expertos
Julia- We're truly sorry that our Get Heated did not provide the feeling you expected. Since you were unhappy
with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
PUBLICADO POR:
Victoria M.
abril 19, 2017
Not a hit
PUBLICADO POR:
Victoria M.
abril 19, 2017
Didn't like the way it made my hair feel
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Victoria - We’re sorry that you were unsatisfied with our Get Heated and that you didn't like how it made your hair feel. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Rachel P.
marzo 27, 2017
Get Heated Repair Thermal Protecting Mist
PUBLICADO POR:
Rachel P.
marzo 27, 2017
This product and my somewhat coarse hair did not suit each other. I tried it 4-5 times, changing the amount of product to see whether I was using it the wrong way. Each time, my hair became sticky. I regret having purchased this product, because I was hoping it would help my hair. . . and it didn't. I'm sorry, I cannot use it and think it was a waste of my money. Thank you.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Rachel - We're sorry to hear that you were disappointed by your experience with our Get Heated. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Elizabeth S.
febrero 7, 2017
Thermal Protect Mist
PUBLICADO POR:
Elizabeth S.
febrero 7, 2017
I wanted to like this because it smelled really good and the reviews seemed good also. I sprayed it on and it just weighed down my hair and made it really dull. Also, I had a hard time pulling the brush through my hair.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Elizabeth - We're so sorry to hear you had a disappointing experience with our Get Heated Thermal Protect Mist. Per our Satisfaction Guarantee, we've added a store credit to your account in the amount of your purchase. We're sending you a follow up email with more information.
PUBLICADO POR:
Jalinda C.
diciembre 29, 2016
For Heat protection
PUBLICADO POR:
Jalinda C.
diciembre 29, 2016
I have very fine hair. Unfortunately this product is too heavy for me. It leaves my hair limp and dirty feeling.
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PUBLICADO POR:
alexa J.
Respuesta de nuestros expertos
Jalinda -
We're truly sorry that our Get Heated was not what you expected. Since you were unhappy with your experience, we've refunded the cost of this product to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
PUBLICADO POR:
Roxane C.
diciembre 3, 2016
My hair felt heavy
PUBLICADO POR:
Roxane C.
diciembre 3, 2016
Not at all what it says I won't ever buy from esalon again total waste of money not happy
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PUBLICADO POR:
Rachael P.
Respuesta de nuestros expertos
Roxane - We apologize that your eSalon experience has been unsatisfactory. Since your were not happy with our products, we have gone ahead and refunded you for your order, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results.
PUBLICADO POR:
Amber M.
noviembre 2, 2016
Leaves hair feeling sticky and heavy
PUBLICADO POR:
Amber M.
noviembre 2, 2016
After using this product my hair felt sticky and heavy right after the first use. I used it again thinking I misused it she put too much my hair but after several times of getting the same result and changing the amount used it confirmed that it wasn't me. Will not be purchasing this product again.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Amber - We're sorry to hear that you were disappointed by your experience with our Get Heated. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Julie F.
septiembre 14, 2016
Umm
PUBLICADO POR:
Julie F.
septiembre 14, 2016
Do not see the different in this product compared to any others
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PUBLICADO POR:
Pilar S.
Respuesta de nuestros expertos
Julie - We're truly sorry that our Get Heated did not provide the results you expected. Upon reviewing your profile, we see that you have already contacted us and we were able to help you. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Melissa A.
septiembre 6, 2016
meh
PUBLICADO POR:
Melissa A.
septiembre 6, 2016
It doesn't really help and my hair seems dull and lackluster after using.
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Melissa - We’re sorry that you were unsatisfied with our Get Heated. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you
PUBLICADO POR:
KATHLEEN D.
julio 26, 2016
DOES NOT PROTECT
PUBLICADO POR:
KATHLEEN D.
julio 26, 2016
NOT HAPPY WITH THE RESULTS
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Kathleen - Because you felt our Get Heated didn't provide the protection you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Kelly S.
julio 7, 2016
Not For Me
PUBLICADO POR:
Kelly S.
julio 7, 2016
This made my hair stiff, even with oil. I prefer a different brand that does many more things in one and leaves myvhair super soft.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Kelly - We're truly sorry that our Get Heated did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sandy E.
julio 6, 2016
not impressed
PUBLICADO POR:
Sandy E.
julio 6, 2016
It left my hair sticky
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Sandy - We're truly sorry that our Get Heated did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
PUBLICADO POR:
wendy Z.
julio 3, 2016
Not impressed
PUBLICADO POR:
wendy Z.
julio 3, 2016
Used it once , like all the other protecters, gives hair a starchy hard to comb thru feeling
Threw it away
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Wendy - We're truly sorry that our Get Heated did not provide the experience you expected. Upon reviewing your profile, we see that you talked with a representative, who was able to successfully help you. We are excited that you found your perfect match!
PUBLICADO POR:
colleen M.
junio 15, 2016
Dried out hair
PUBLICADO POR:
colleen M.
junio 15, 2016
I used this and my hair feels like straw
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Colleen- We're sorry to hear that you were disappointed by your experience with our Get Heated Thermal Protect Mist. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. One of our representatives will reach out to you shortly with more information.
PUBLICADO POR:
Sandra F.
mayo 13, 2016
Don't want to use this
PUBLICADO POR:
Sandra F.
mayo 13, 2016
It makes my hair feel dirty. I only wash my hair every 2-3 days because it is very dry. The Thermal Protect mist made my hair feel like it needed to be washed every day.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Sandra - We’re sorry that you were unsatisfied with our Get Heated and that it left your hair feeling dirty and oily. Upon reviewing your profile, we see that you were able to talk with a representative and have credited your account. We are excited for you to find your perfect match!
PUBLICADO POR:
Morgan T.
mayo 9, 2016
Good thermal protection
PUBLICADO POR:
Morgan T.
mayo 9, 2016
I'm still on the fence with this guy. I have had it about two weeks. I think it's easier to just go through pros and cons...
Pros:
- Provides thermal protection for your hair
- Super fine mist so it actually coats your hair (a lot of the sprays I have to just spray into my hand and worth through. Not this guy!)
- Leaves hair soft
- Does what it says
Cons
- My hair looks dirty the next day (especially at the ends?)
- Personally, I don't love the smell. It isn't as clean as most of the eSalon products
With The Match-Up Get Heated is at a good price point for what it does. Though the fact my hair seems to just look dirty the next day makes me hesitant to want to repurchase.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Morgan - We're truly sorry that our Get Heated did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Barbara C.
abril 18, 2016
Works as promised but..
PUBLICADO POR:
Barbara C.
abril 18, 2016
Left my hair soft and smooth but I'm not a fan of the smell - Way too much perfume which I don't like - I prefer a clean smell .
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Barbara - Because you felt our Get Heated had a stronger smell than you expected, so we've issued a credit to your eSalon account to be applied to any new purchase. We look forward to delivering the right results for you.
PUBLICADO POR:
Shona B.
abril 8, 2016
Sticky
PUBLICADO POR:
Shona B.
abril 8, 2016
I didn't like this product. Even though I only used a little, it made my hair feel sticky. I won't be buying it again.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Shona - We’re sorry that you were unsatisfied with our Get Heated and that it left your hair feeling sticky. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
PUBLICADO POR:
Jennifer E.
marzo 14, 2016
Overly perfumey
PUBLICADO POR:
Jennifer E.
marzo 14, 2016
While this product may get the job done. Really wish it was less smelley since some of us are very sensitive to scents.
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PUBLICADO POR:
Razzy D.
Respuesta de nuestros expertos
Jennifer - Because you felt our Get Heated had a stronger smell than you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
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