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120 Client Reviews |
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Cream possibly best for dry hairThe cream is definitely a heavy tacky kind of cream. I have thick wavy hair that is curly depending on how dried. I was hoping for something softly hold curls in place. It tends to make my hair feel greasy and tacky Most eSalon products seem to smell like coconut . If you have dry hair it might be better for you, but it is not for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKara - We're truly sorry that our Define & Lovely did not provide the hold and curls you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Defining Cream - Not for meI did not like, it leaves my hair looking flat and dirty. I prefer the Sleek Dreams! Only wish I could return for a swap! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracie - We're truly sorry that our Define & Lovely left your hair feeling flat and dirty. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
HEAVY!Made hair heavy and gross 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise - We're truly sorry that our Define & Lovely did not provide the volume you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Not for meThis is a bit like putty and I found it stiff to use, leaving my hair dull. I have therefore used twice and relegated to the big drawer where beauty mistakes live for a few years before I can justify chucking. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - We're sorry to hear that you were disappointed by your experience with our Define & Lovely Defining Cream. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information |
Poor customer serviceI updated my needs and sent a request to stop an upcoming shipment but got zero confirmation or response 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHila - Thank you for your feedback. We apologize for the disappointing experience you had. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your account, one of our associates has already reached out to you. Please check your email for more information. We hope to continue helping you find hair perfection! |
not impressedit made my hair a little greasy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandi- We're sorry to hear that you were disappointed by your experience with our Define & Lovely Defining Cream. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information. |
I wanted to love it!I have coarse, naturally curly hair that needs help to look great. I was disappointed when there was no defining going on after using this product. Plus, it made my scalp itch like crazy. Nuts! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKay - Thank you for your review. Because you felt our Define and Lovely didn't provide the experience you expected, we've sent you a follow up email, per our Satisfaction Guarantee. We look forward to delivering the right results for you. |
Did morning for my hairI have short but full hair on the top and i tried this with no luck. I tried it both ways.. Wet hair and dry.. Did nothing but weigh my hair down. Very unsatisfied with this. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We're sorry to hear that you were disappointed by your experience with our Define & Lovely Defining Cream. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information. |
OkayThis product is fine but again I can get the same results from my other products cheaper. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPhyllis - We're truly sorry that our Define & Lovely did not provide the results you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. |
Not that goodI have naturally loose curly hair, this product didn't define my curls and the ends of my hair seemed drier than when I use my usual product Cantu curl activator, which I shall be returning to. Such a shame has the other products I have purchased from esalon have been really good. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl- We're truly sorry that our Define & Lovely did not provide the outcome you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. |
Tried itNot a fan. Made my hair feel dirty. Gave it to a friend. Will not purchase again. Diss appointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda- We're sorry to hear that you didn't like the texture of our Define & Lovely Defining Cream. Per our Satisfaction Guarantee, we've added a credit in the amount of your purchase to your account. For great styling with a lighter feel, we recommend our In Perfect Form Hair Styling Lotion or our Above the Clouds Volumizing Mousse. We'll send you an email with more information. |
Doesn't work with my hairThis product leaves my hair feeling like it moves in one big mass. There's no softness,is difficult to style after use and I wouldn't order it again. I like my hair soft and since it had a lot of natural curl for it to all move together does not look natural at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEileen - We’re sorry that you were unsatisfied with our Define & Lovely, and that it left your hair feeling like it moves in one big mass. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you. |
Defining creamDidn't work for my type of hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDianne - Thank you for leaving us feedback for our Defining Cream! We apologize it did not deliver the results you were looking for, so we added a credit for the amount paid for the product. We will be reaching out to you shortly with a confirmation and again, would like to thank you for your time. |
Thickening CreamI have fine hair, and did not like this product. It made my hair greasy and heavy and flat, rather than lift it up. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We’re sorry to hear that you were unhappy with your results. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information. |
Great productBut not for my hair. I wear my wavy hair tousled and this sends to straighten it too much. It b also tends to build up after a few days. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeri - We’re sorry that you were unsatisfied with our Define & Lovely and that it left your hair feeling too straight with unexpected residue. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you. |
It's okNot what I was expecting 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We're truly sorry that our Define & Lovely did not provide the results you expected. We've issued a credit to your eSalon account. We look forward to delivering the right results for you. |
CreamSame as oil....didn't really see a difference with other products 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - We're truly sorry that our Define & Lovely did not provide the experience you expected. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information. |
Did not likeI wanted curls defined - this was waxy and flat. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsErin - We’re sorry that you were unsatisfied with our Define & Lovely and that it left your hair feeling waxy and flat. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you. |
Defining CreamIt's ok, but not quite what I expected.... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarsha - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. We've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. |
not for my hair typeIt smells great, it goes on nice and smooth, its not sticky or greasy, but it gives zero definition to my curls. once my hair dried i looked like a 70's disco queen. If you like big hair, this may be perfect for you. 12 of 14 people found this review helpful. Did you? |
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Response From Our ExpertsWe're sorry to hear that our Define & Lovely did not provide any definition to your curls. Per our Satisfaction Guarantee, we have added product credit to your account. One of our representatives have contacted you in regards to redeeming this credit. Again, we apologize that you were dissatisfied with our Define & Lovely. |