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Product itself was good but took over 2 months to receive first order if hadn’t canceled would of had to pay for two more shipments without even receiving the first order
Ceilidh- We’re truly sorry that your order took longer than expected to arrive. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Jennifer B.
July 18, 2020
Coverage doesn’t last
POSTED BY:
Jennifer B.
July 18, 2020
This is my 3rd try with e-Salon and after less than a week the coverage on the roots of my temples starts to show white again.
Jennifer- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Crystal G.
July 18, 2020
Roots grey in 3 days
POSTED BY:
Crystal G.
July 18, 2020
Roots were never dark. Medium brown color after 2 washes. Roots returning to gray in 3 days. Tried twice and even adjusted color. Not for me.
Crystal- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Cheryl B.
July 18, 2020
The worst color
POSTED BY:
Cheryl B.
July 18, 2020
I asked for a nonbrassy color and my color looks bright and brassy.i now know u don't know what to do. Do not send anything else to me. Cancel my order now
Cheryl- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Helen C.
July 18, 2020
Natural redhead- no change in color
POSTED BY:
Helen C.
July 18, 2020
I was really excited to try this product out. Unfortunately it did not work. :(
I am a natural redhead with no previous color added to my hair. I purchased a medium blonde color. I did a strand test to see how it would turn out. I applied the mixed color according to the directions provided and waited 30 minutes. When I checked my strand after the allotted time there was no change to my color. I waited an additional 15 minutes and used my hairdryer on the low setting to apply heat. After 45 minutes I rinsed the dye from my test strand. After drying my hair there was no notice difference in my hair color. Sooooo disappointing!
Helen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Lisa H.
July 18, 2020
Medium/Dark blonde
POSTED BY:
Lisa H.
July 18, 2020
This was my first time purchasing through this platform. I typically have golden blonde mixed in with medium blonde. For some reason the team decided to send me a color that gave an allover dark blonde color. I am not thrilled at all. And it did not totally cover the grey. So it will be back to the drugstore for me since I am able to find a product that colors my hair as desired.
Lisa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Maria - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Melanie O.
July 18, 2020
Color Did not color my grays
POSTED BY:
Melanie O.
July 18, 2020
Color Did not color my grays and customer service did not contact me back. This is the worst experience ever! Madison Reed sent my mother an email a week after she colored. She had a minor issue with her color being too dark and they immediately sent her a replacement and told her how to clarify her scalp to prep it for the updated color. Esalon did not do a thing for me even after I wrote to the colorist and I called them. They instead shipped me another order without addressing my original issue.
Melanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
K K.
July 18, 2020
Color stays but it’s been the wrong color😔
POSTED BY:
K K.
July 18, 2020
Great staying power but not at all the right color.
K K. - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Dana D.
July 17, 2020
So me thing has changed
POSTED BY:
Dana D.
July 17, 2020
I have used this product in the past and it worked well... nice color, covered greys, easy enough to use. This is not the same as it use to be. The greys came right back... in a week they were already showing at my temples. Not using this any more.
Dana- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Gabriela P.
July 17, 2020
Far from the colour I requested
POSTED BY:
Gabriela P.
July 17, 2020
I was not happy with the colour. It was way too dark, it’s not a light ashy brown but dark and very much on the warm side than being ashy. The customer service is amazing however the products are not. None of the hair dyes performed well, didn’t do any better than the drug store ones, so not worth the money. I cancelled my subscription and look for other brands.
Gabriela- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Ann M.
July 17, 2020
Charged full price for 2 incomplete kits!!
POSTED BY:
Ann M.
July 17, 2020
I cancelled when you sent and charged me for 2 orders without shampoo and conditioner in the kit. I called and said I was charged for an unusable product, was refunded 1 kit only and then asked If I wanted to cancel my subscription.... Which I did
I was sure to tell my friends not to order from your site
Ann- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Laura L.
July 17, 2020
where is the application brush?
POSTED BY:
Laura L.
July 17, 2020
I am new to this diy. I got the color changed a bit. Where is the application brush? It did not come, so I have not used the color yet. Waiting for the brush to come from another place. I cannot see the goodness of your company. Need to not be a customer.
Laura - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Eva N.
July 17, 2020
Not what I asked for
POSTED BY:
Eva N.
July 17, 2020
After a few tries....instead of turning dark Ash blonde.,I’m now turning red. The one tone I particularly don’t care for.
Eva - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Victoria L.
July 17, 2020
Reversing the incorrect color
POSTED BY:
Victoria L.
July 17, 2020
Reversing the incorrect colorI follow directions using color oops use the new color that was sent to me my hair is still black I’m very disappointed I want to get this color corrected I am looking for a chocolate brown color for my hair not black please reach out to me to correct this issue
Victoria - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
morwenna W.
July 17, 2020
didn’t even die my hair
POSTED BY:
morwenna W.
July 17, 2020
it didn’t die my hair. didn’t even make a difference on colour. esalon team meant to be approachable but they haven’t replied to my emails. DO NOT BUY THIS
This company have NOT REPLIED in 3 months, do not buy anything through them. They have non existent customer service! Only received a standard we are busy email in all that time! Avoid, unless you want to waste your money!!!!
The statement below is incorrect, no one responded to Morwenna's concern that it did NOT dye her hair!!
Rubbish company!!!
Esma - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Debbie A.
July 17, 2020
color
POSTED BY:
Debbie A.
July 17, 2020
I really was not happy with the way the color came out. I felt like it did not have good coverage. I left it on long enough but my roots were still dark. I really liked it the first time I used it. The first time I used it my hair felt great afterwards it was shiny and soft. This time it looks dull and feels dry.
Debbie- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Lisa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Lynn W.
July 17, 2020
Terrible.
POSTED BY:
Lynn W.
July 17, 2020
Very unhappy with color results and my hair felt very dry and damaged afterwards.
Lynn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Pamela E.
July 17, 2020
Disappointed
POSTED BY:
Pamela E.
July 17, 2020
Not only didn't I get the correct color, this product made my hair extremely tangled and very dull.
Pamela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Trinidad D.
July 17, 2020
Not what I expected
POSTED BY:
Trinidad D.
July 17, 2020
It left my hair super dry, it covered my Greys but after 2 days they where super visible again. It left some brassy tone on my hair, and it supposed to be ashy
Trinidad - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Pam - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Dreana W.
July 17, 2020
Colour
POSTED BY:
Dreana W.
July 17, 2020
Ask for lighter brown for roots but Got more mahogany than brown actually it was 3/4 mahogany my roots where very bright ,I do like the products leaves hair feeling in good condition .but can’t seem to get colours right.
Dreana W. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. However based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Krisinda W.
July 17, 2020
Still not enough red
POSTED BY:
Krisinda W.
July 17, 2020
Definitely needs like 20 percent more red in the next color.
Krisinda- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Sandy C.
July 17, 2020
So disappointed
POSTED BY:
Sandy C.
July 17, 2020
I used e salon for the first time today. My roots turned out so brassy I don't know what I'm going to do. Never again.
Sandy- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Tess P.
July 17, 2020
Hair color turned bad
POSTED BY:
Tess P.
July 17, 2020
The last color you sent did not cover my roots like before.The roots turned out like brown or copper colored which’s sticks out really bad against the rest of my hair.I was very disappointed.
Tess- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
Dennis - Thank you for reaching out to us here at eSalon! Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Monica- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jill S.
July 16, 2020
The color is pretty good, but...
POSTED BY:
Jill S.
July 16, 2020
The color is pretty close to what I want, but for the price, I would like it if they actually included two pairs of gloves like the packaging states. I didn’t receive the little packages of shampoo and conditioner, either. What gives?
Jill - Our medical professionals on the frontlines need gloves more than ever before. That's why we've decided to temporarily reduce the number of gloves included in your Color Set from two pairs to one pair. To help, we've donated over 100,000 medical-grade gloves to hospitals in urgent need, the Greater Los Angeles Veteran's Association, and CareMore Health. We appreciate your support in the coming weeks and want you to know we're all in this together. A note from your colorist: Before you color, take a read through your instructions. Instead of switching to a second pair of gloves, simply rinse off your first pair with a little soap and water, then color on.
POSTED BY:
Patricia D.
July 16, 2020
Rubber Gloves
POSTED BY:
Patricia D.
July 16, 2020
Both times I've received my order I was suppose to get two pairs of gloves and I only got one. It would be much easier for me to do my hair if I had the other pair. Everything else about my color kit and process was great.
Patricia - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Marina M.
July 16, 2020
Not enough color
POSTED BY:
Marina M.
July 16, 2020
Not enough gray coverage and not enough to bring down to my ends
Marina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Julie E.
July 16, 2020
Wrong shade
POSTED BY:
Julie E.
July 16, 2020
Very disappointed, completely the wrong colour, this was my third purchase and was confident this would be perfect however it was dark auburn not copper as previous.
Julie E. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Theresa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Heather B.
July 16, 2020
Didn’t cover grey
POSTED BY:
Heather B.
July 16, 2020
Didn’t cover my grey roots and the 10% that did take was a completely different colour to the rest of my hair. Shame, I wanted it to work. Just gone back to a cheap high street brand. 100 percent coverage.
Heather B. - Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Abigail R.
July 16, 2020
Very wrong color sent
POSTED BY:
Abigail R.
July 16, 2020
I ordered a golden blonde as I am very light coloring. I ended up with a kit that turned my hair dark reddish brown.
Abigail - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Nicia J.
July 16, 2020
Didn't work at all
POSTED BY:
Nicia J.
July 16, 2020
Maybe my colour was too dark? I don't know... But I followed all the instructions and nothing changed. It looked brown when I put it on, but the colour rinsed right out when I did the 3-5 min rinse thing. The package was delayed for a month, so maybe the contents lost their effectiveness. I'm mostly disappointed because I had great customer support through out the whole process and really wanted this to work. I guess this would work better if going from light to dark hair.
(One plus is that it worked as a deep conditioner on my type 4a hair and gave me curls that I haven't seen in a long time. )
Nicia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Rachel M.
July 16, 2020
Fades too fast
POSTED BY:
Rachel M.
July 16, 2020
The color isn't purple enough and fades within a couple weeks
Rachel- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Laine A
July 16, 2020
Goal was blonde, result was DARK brown.
POSTED BY:
Laine A
July 16, 2020
I really wanted to love this order because the color experiences constantly get such good reviews. I have naturally dirty blonde hair, at about a level 8 when freshly washed and dried. I was hoping to take my natural roots down to my highlighted ends and just have one uniform, and even blonde color. I wanted to add a little bit of warmth, and didn't mind if the result was just slightly darker than my natural color if it still was very blonde-looking.
I followed the steps exactly as outlined in the pamphlet and as directed by my assigned colorist, doing the Colorfill first for a short time, then the overall color for just slightly longer. I knew once I rinsed the Colorfill out that it was already way, way too dark. The whole process took about an hour including prep, applications, and washing my hair afterward.
The color experience alone would be rated one star. It is nowhere near the level 8.35 blonde that I had requested. I gave it two because the communication and courtesy was great during the ordering process, and hopefully will continue to be great moving forward, especially around what to do now with dark brown hair. It may wash out some, but I'll likely have to have it professionally lightened to get back to my natural color.
Madelaine- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Donna D.
July 15, 2020
Help
POSTED BY:
Donna D.
July 15, 2020
Dyed my hair last night and after 3o-35 minutes when I washed it, the roots and part of the side were light red and the rest of my hair was brown with reddish as I wanted . I don’t know what to do to fix it. It is very noticeable. Do I need to go a little darker to cover. Help please I have dyed several times with no problems but this time it’s horrible.
Donna- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Marissa G.
July 15, 2020
Color didn't work
POSTED BY:
Marissa G.
July 15, 2020
Even though I followed the instructions, the color didn't last as far as covering my grays. The color only lasted a few days, it faded way faster than promised! The pharmacy bought colors lasts longer on my grays! So canceling my future orders.
Marissa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Delaney G.
July 15, 2020
My blonde to brown was awful
POSTED BY:
Delaney G.
July 15, 2020
My hair had a full head of very blonde highlights making me look very blonde. When I ordered my things for eSalon, they said because my hair was so light, in order to go darker I would have to use a filler before I applied the medium brown color. When I did my step one over my extremely light hair, I waited to five minutes and it was almost black! Crying, I did what the box said and used the step two color application. It was a gold tinted color. Then I realized, THEY MIXED UP MY LABELS ON MY STEP ONE AND STEP TWO. So I look like I put my shiny blonde hair in black tar that was muddy and had no shine. Also, the brown isn’t even near the correct color. Awful awful
Delaney - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Anna Maria G.
July 15, 2020
Not what I expected
POSTED BY:
Anna Maria G.
July 15, 2020
The color was too dark not what I wanted, the product was held in custom and took too long to arrive I'm very disappointed and would like to cancel my account, I will not order again
Anna Maria - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Lan Y. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Zara C.
July 15, 2020
Not impressed
POSTED BY:
Zara C.
July 15, 2020
Its like I didn't even colour my hair disappointed
Zara C. - We truly appreciate your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please, keep your eye out for an email from us for your next steps!
POSTED BY:
Michelle S.
July 15, 2020
Not pleased!
POSTED BY:
Michelle S.
July 15, 2020
I didn’t get anything near the color I wanted!! I went through all the work and my hair is the exact same color as before. Very disappointed!!
Michelle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
YGiff
July 15, 2020
Not happy about the gray coverage and it faded in a week
POSTED BY:
YGiff
July 15, 2020
I followed the instruction exactly but it didn't cover my grays well. Grays are still noticeable and it gave a tint but it was all about it. Then it faded in a week... I probably should have gotten darker color but I thought that's what their colorist for. I attached my picture and answered all the question, it's obvious I have an Asian hair-typically more stubborn to get dyed.. I am very disappointed.
YGiff - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Karen M.
July 14, 2020
No gray coverage, not 100% satisfied with color result
POSTED BY:
Karen M.
July 14, 2020
I wanted to love this and followed the instructions carefully. Unfortunately, I got NO gray coverage with my formula and what was supposed to be a cool neutral blonde, was very warm and a bit brassy. So disappointed...
Karen- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Linda- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Melody T.
July 14, 2020
Didn’t cover Gray
POSTED BY:
Melody T.
July 14, 2020
I asked for over 2 months to add something to cover they gray and go back to Medium Blonde and it wasn’t ever done. So after the 3 rd order I canceled. Melody
Melody- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Maryann M.
July 14, 2020
Great product \ not loving the color
POSTED BY:
Maryann M.
July 14, 2020
Love the product and how it makes my hair feel but the color is still too dark. Cannot use this color formula again.
Maryann- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Angela- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Marika- We’re truly sorry that the application process was too messy for you. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Gail B.
July 14, 2020
Grays and condition
POSTED BY:
Gail B.
July 14, 2020
I did not get good grey coverage, even when we reformulated to a darker color! Also the process made my hair very dry!
Gail- We are sorry to hear that you were disappointed by the gray coverage and texture of your recent color application. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
O. Ann F.
July 14, 2020
Brow vs Red
POSTED BY:
O. Ann F.
July 14, 2020
Ya'll don't read well. I told you I did not want mahogany so what did you send mahogany.
O. Ann F- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Christine B.
July 14, 2020
It wasn't what I was hoping for
POSTED BY:
Christine B.
July 14, 2020
It was ok just still a little to dark. I was hoping for something more along the lines of a rose gold color. My hair lightens naturally in the the summer that is why I wanted a lighter color mix.
Christine- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Judith L.
July 14, 2020
Vllir
POSTED BY:
Judith L.
July 14, 2020
Didnt like color at all. It was not what the hype it was given. Don't want to keep trying color change.
Judith- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Devon H.
July 14, 2020
Dull
POSTED BY:
Devon H.
July 14, 2020
I just colored my hair and I could cry. Its terrible. I requested dark coppery blond. I wound up with a med-light ash brown. I see no copper and just a little gold. More green than gold though. My hair looks dull and dry. I followed all the directions. I've even added leave in conditioner to try to get some shine. It's seriously awful.
Devon- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Connie H.
July 14, 2020
Not Happy
POSTED BY:
Connie H.
July 14, 2020
Would love to give a good review but thats a moot point until I actually receive my order. Kinda hard to use a product that doesnt get delivered.
Connie - We’re truly sorry that our color has not had the chance to meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Tina B.
July 13, 2020
Color not strong enough this time
POSTED BY:
Tina B.
July 13, 2020
Hello. This time the color touch up was not strong. It is only week and a half in and I can see the grey again. It's not new growth. After a wash it's like it washed off.
Tina- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
Lori- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sheri S.
July 13, 2020
Rude email
POSTED BY:
Sheri S.
July 13, 2020
When I complained about the color I received they told me theycouldn't lighten my hair as they didn't have the right product. I've use different hair colors in the past and it lightened my hair to the color I wanted.I will not order again
Sheri- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Joann B
July 13, 2020
IWrong Product
POSTED BY:
Joann B
July 13, 2020
This was the wrong color for me after a couple of days my hair was dry after I use natural products make it manageable. I was looking forward to this new look maybe your company need to make it easier to make the right color how about using a real live model for their color of skin or their color of choice Joann B.
Joann B- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Gloria K.
July 13, 2020
Dried my Hair Out - Never Totally Covered the Gray
POSTED BY:
Gloria K.
July 13, 2020
Your product dried my hair out to the point it felt like straw. I used the product as directed and only colored my roots, so it's not like I colored my whole head every time. It also never truly covered my gray around my temples. The only thing you got right was the color. That's it. I only realized how your product was drying out my hair during the long pandemic when my natural hair felt soft and not dried out. I just stopped my subscription. It will take a year or more to cut off all of the dried crispy hair. I switched to Olia by Garnier and the hair I just colored was soft and not dry, and the gray is TOTALLY covered. That's something I never got with your product. I'm upset that it will take a long time to fix the damage.
Gloria- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Maria A.
July 13, 2020
Root touch up
POSTED BY:
Maria A.
July 13, 2020
My roots always end up 2 shades lighter and I’m unable to edit the color through the link .
Maria- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Stephanie C.
July 13, 2020
Still red
POSTED BY:
Stephanie C.
July 13, 2020
after multiple attempts STILL RED! now off to a salon to correct
Stephanie- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Lydia M.
July 13, 2020
Custom color
POSTED BY:
Lydia M.
July 13, 2020
Previous color sets were perfect but this last one color much darker than before
Lydia- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Patty S.
July 13, 2020
Love the color!
POSTED BY:
Patty S.
July 13, 2020
I love the color, but didn’t cover grey as it is stated on their website.
Patty- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Dylan T.
July 13, 2020
Migraine for 2 days
POSTED BY:
Dylan T.
July 13, 2020
The color is fine. The process was messy. Had a debilitating migraine for 2 days after the coloring due to the extremely potent fumes.
Dylan- We’re so sorry to hear that you were disappointed by the application process. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Wendy- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Shanamae M.
July 13, 2020
A Little Disappointed
POSTED BY:
Shanamae M.
July 13, 2020
I am fairly new to eSalon and have been pleased with your products. However, the recent purchase I received did not include 2 pairs of reusable gloves and it also did not come with the shampoo and conditioner the kit should include. This is the reason for my 2 start rating. I do love the coverage your product delivers however, it is vital to include everything in the kit your customers are paying for. I would like to continue services with you but, wanted to point out the missing items from my kit. Thank you and I know you will continue to provide excellent service and products to your paying customers.
Shanamae- We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Lydia H.
July 13, 2020
Changes in formula?
POSTED BY:
Lydia H.
July 13, 2020
I'm fairly disappointed with my color this time around. I wanted golden blonde and instead still have very red, nearly orangeish hair. It's not an ugly color, just not what I wanted. Also, it seems like the developer was different. It was thicker and my hair definitely smelled like it had been colored, which before, it never did, one of the things I liked the most about esalon over the years, the lack of that chemical smell. I hope this review isn't public, because that isn't my intention. Hopefully this is set to y'all receiving it privately, and if that's not the case I would prefer it to be deleted because I am still a very loyal customer and wouldn't want this to reflect my overall positive experiences.
Lydia- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
Stephanie- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Maria C.
July 13, 2020
Items missing.
POSTED BY:
Maria C.
July 13, 2020
I only recently opened this box as I’ve been in quarantine. When I did, there was only 1 pair of gloves instead of 2. There was no shampoo or conditioner. For what I am paying I don’t feel this is acceptable. I like the color itself but it’s not too much different from my last brand. I’ve cancelled my subscription. Thank you.
Maria- We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Madeline G.
July 13, 2020
Turned my hair yellow/orange
POSTED BY:
Madeline G.
July 13, 2020
Turned my hair yellow and orange. It’s definitely not ash.
Madeline- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Lisa M.
July 13, 2020
NOT IMPRESSED
POSTED BY:
Lisa M.
July 13, 2020
still have not received my hair colour, however the company has already tried to bill me for a subsequent order. Would kindly like to try the first order in order to ensure I would like a second!!!!!!!!!!! This is BS considering the timeline. Broaching on 2 months... honeslty!
Lisa- We’re truly sorry that our color has yet to arrive. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details.
POSTED BY:
Paula T.
July 12, 2020
I hate it! i am asked twice to remove the red..../
Paula - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Jamie D.
July 12, 2020
Wrong color
POSTED BY:
Jamie D.
July 12, 2020
Color made hair lite red. Never been a redhead,!@didntlke pls refund dont want any more products.
Jamie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Maryann W.
July 12, 2020
Didn't last
POSTED BY:
Maryann W.
July 12, 2020
I was very disappointed with my last color. In the past, the color has covered my grays beautifully for 8-10 weeks.
This time the color was too dark for the first week, great the 2nd week and then the grays started to show at my temples. I only wash my hair every 2 days and always use a color safe shampoo, so this was very unexpected. Now my hair is so very faded and gray again. It made me feel like I was given a nonpermanent color instead. I'm waiting to have my stylist color it again before my son's wedding, so looking for a better outcome.
Maryann - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Ruby G.
July 12, 2020
Don’t work
POSTED BY:
Ruby G.
July 12, 2020
The material used is so strong and the color don’t last long.
Ruby - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Carmen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Susan R.
July 12, 2020
Not happy at all
POSTED BY:
Susan R.
July 12, 2020
My kit had no brush in it. Only one pair of gloves. And now my hair has essentially three different stripes of color. Very disappointed and I will be canceling.
Susan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Cindi S.
July 12, 2020
Never again
POSTED BY:
Cindi S.
July 12, 2020
The first shipment took 2 weeks to arrive. The 2 nd shipment got lost in shipping. And after i finally rec’d a replacement which I used tonight, IT IS THE WRONG COLOR I AM EMBARRASSED BY HOW IT LOOKS. NEVER AGAIN. I WANT MY MEMBERSHIP CANCELLED AND A FULL REFUND FOR THE WRONG COLOR. I HAVE VERY DARK HAIR AND YOU MIXED A COPPER ORANGE. I LOOK RIDICULOUS. SOMEONE NEEDS TO CALL ME TO RESOLVE THIS AT ONCE AT 917-443-9710. This company is sloppy and unreliable. I will infirm all of my friends using it that you cannot be trusted. And I have a meeting this week where I will now look ridiculous. NEVER AGAIN. EVER.
Cindi- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Angeline W.
July 12, 2020
Dye
POSTED BY:
Angeline W.
July 12, 2020
I didn't turn out like I thought it was going to the first one or the second one, but that could just simply because they're not able to see my hair in person in order to figure and I want and maybe I'm doing something wrong I don't know for sure. I'm not blaming anybody it just is what it is, it's okay. Also it didn't last as long as I felt it should, but it's still a good quality and I will order it again when I need it.
Angeline- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTED BY:
Laura C.
July 12, 2020
I didn’t like the color even though that is what I ask for.
POSTED BY:
Laura C.
July 12, 2020
I do not like the way my hair feels with the dye in my hair. It is no longer smooth and silky soft
Laura- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Susan T.
July 11, 2020
Burned my scalp
POSTED BY:
Susan T.
July 11, 2020
Did not use this product after finding it burned my scalp.
Susan - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Barbara C.
July 11, 2020
too thick creme
POSTED BY:
Barbara C.
July 11, 2020
I did not like the new thicker creme. Had to keep shaking & it would come out in big blobs.
Barbara - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Angela B.
July 11, 2020
Terrible. Color changed without permission
POSTED BY:
Angela B.
July 11, 2020
Took my light Brown and took it to almost black. I hate it. It was not told to be not be changed.
Angela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cathy B.
July 11, 2020
Hair is dry and brittle
POSTED BY:
Cathy B.
July 11, 2020
First, when I set up my profile I stated I have very thick hair. The two sample size shampoo is nowhere near enough to wash out the dye.
In addition, my hair has been dry and brittle after 2 try’s with your product. Sorry it didn’t work. You need to put another step in with a glaze for conditioning colored hair or something. So, I’m cancelling my future orders.
Cathy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Stephanie F.
July 11, 2020
Color did not really take
POSTED BY:
Stephanie F.
July 11, 2020
Used this product 2 wks ago and it did not take as well as I thought. The greys are still visible and the color not as vibrant. I do see parts where the color took ,but not like I thought it would. Should have taken pic before I had my hair braided
Stephanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Trish J.
July 11, 2020
I asked to cancell my account..
POSTED BY:
Trish J.
July 11, 2020
please cancell my account. I asked before and still more was sent and I was charges again.
Trish - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
POSTED BY:
Amy W.
July 11, 2020
Did not meet request
POSTED BY:
Amy W.
July 11, 2020
Color did not lighten my hair or cover gray as requested and it turned my brown hair red.
Amy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Leonor R.
July 11, 2020
Did not work for me
POSTED BY:
Leonor R.
July 11, 2020
Please I don’t want to receive any of your products anymore , thank you
Leonor - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Melissa C.
July 11, 2020
Not at all the color I ordered
POSTED BY:
Melissa C.
July 11, 2020
I wish I could attach pictures. I ordered dark brown intense pearl. (Dark brown with purple) My hair is red! No hint of purple whatsoever! Super disappointed.
Melissa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Bethany S.
July 10, 2020
Promises broken and color exceptionally lackluster
POSTED BY:
Bethany S.
July 10, 2020
When signing up for the service, I took a substantial amount of time to take the color quiz, upload photos and carefully choose a color based upon years of experience coloring my own hair and my personal preferences. A few days later, a color "specialist" called me to say that the color I had chosen would probably not work for me based on the photos I uploaded and suggested another. After speaking for awhile about what I specifically DID NOT want (brassy, yellowish, one dimensional color), I took her suggestion on another color. The package took a full two weeks to arrive. Even as someone who has colored my own hair for 10+ years, I found the instructions to be very sparse and generic. Additionally, my kit only included one set of gloves (instead of the two sets required) that were too small to use. One glove broke as I tried to squeeze my hand inside. Once my color processed, guess what i got? Yep, you guessed it - Brassy, Yellowish, single tone. I regret ever giving eSalon a shot. Honestly, I get better results from the Walmart brands.
Bethany - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day.
POSTED BY:
Connie L.
July 10, 2020
Whoops
POSTED BY:
Connie L.
July 10, 2020
There was no shampoo or conditioner in my last box
So does this mean I will get double shampoo and conditioner on the next order????
Jennifer G. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the grey coverage. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Tammy M.
July 10, 2020
Color
POSTED BY:
Tammy M.
July 10, 2020
Not sure I care for color and not covering my gray roots as well as I expected.
Tammy M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Heather R.
July 10, 2020
Not What I wanted
POSTED BY:
Heather R.
July 10, 2020
I was really disappointed in the formulation. I loved the color in the previous order. A week later I was at the salon and my stylist pointed out that my roots were lighter than my overall hair color. I reached out to have the formulation corrected, not only was the color not what I wanted, but I was charged additionally for adjusting the color for my roots. I am not too pleased for being overcharged and having color that is not remotely what I wanted. It looks terrible! I am not pleased. I will give eSalon one more shot to get it right.
Heather R.- We truly appreciate your feedback! We’re so sorry to hear that you were not happy with the outcome of your color application and felt that our service did not meet up to your expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
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