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I used eSalon color 3 times. The first 2 times seemed exceptionally better than what I had used before. However, the last time was exceptionally worse! It was much more brassy, although I didn't change the color...
Terri - We're sorry that your most recent color order turned out brassier than you expected. Upon reviewing your profile, we see that a non-expiring complimentary hair color credit was added to your account, per our Satisfaction Guarantee. If you decide to try again in the future, your colorist will review your comments and make any necessary adjustments to prevent brassiness. We hope to hear from you soon.
POSTED BY:
Judy J.
September 28, 2016
OMG Red
POSTED BY:
Judy J.
September 28, 2016
Surprise I'm a clown. Way too orange. I know changes were based on my feed back but it was a mistake. How can I tone it down NOW? Can't go anywhere like this
Judy - We’re truly sorry to hear that your color turned out much more red than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to tone down the red. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to hear from you soon.
POSTED BY:
Lela H.
September 28, 2016
Too dark
POSTED BY:
Lela H.
September 28, 2016
I love your products, but the combination color was a bit too dark for what I was looking for. I wanted a color more of a brighter but lighter red as I already have red hair. The color that you made up is a deep red.
Lela - We're sorry that your color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order and reached out with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Miranda K.
September 28, 2016
Not enough!
POSTED BY:
Miranda K.
September 28, 2016
One Bottle was not enough for my thick and long hair!
Miranda - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Frederica B.
September 28, 2016
Custom Hair Color
POSTED BY:
Frederica B.
September 28, 2016
I put this color on my hair and I had a reaction to it. I guess all color is not for everyone.
Frederica - Thank you so much for your feedback. We were able to refund you immediately and unsubscribe you from future orders. We are sorry you experienced an allergic reaction. On behalf of eSalon, we wish you an easy recovery.
POSTED BY:
Grace M.
September 27, 2016
Color didn't keep - roots started showing again after 3 weeks.
POSTED BY:
Grace M.
September 27, 2016
Never had an issue with coloring hair at home from the over the counter hair Dyes. this is the 1st time I was not happy with the results after 3 weeks. most hair dyes at home, my roots start to show after 60-75 days. That's too bad, was hoping I found a great product.
Grace - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
lynn F.
September 26, 2016
not like I asked
POSTED BY:
lynn F.
September 26, 2016
In the beginning it was great and then Jennifer changed my color on me. Ive asked for the same color the entire time and for some reason instead of the Dark Mohagony have been getting RED. Im sorry, I DO NOT like RED. I have had to go to Sally's Beauty supply to purchase a darker red to fix what I purchased from you twice now. This is why I have canceled my account once and for all. Im not betting on a third time.
Lynn - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Susan W.
September 26, 2016
color not for me
POSTED BY:
Susan W.
September 26, 2016
unfortunately, the color was too dark and had too much of a red tone in it. My hair tends to pull red as the color washes out, was not pleased with the product at all. Waited 48 hours, then recolored my hair with a shade from a store bought product that was the lightest that they had....and it lightened my hair well enough that I wasn't embarrassed to walk around in public.
Susan - We apologize that your color formulation came out darker and more red than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
POSTED BY:
MARIA T.
September 25, 2016
color
POSTED BY:
MARIA T.
September 25, 2016
First time stained my grey hair. Second time didn't
Maria - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Ocie J.
September 25, 2016
Color okay but didn't cover grey.
POSTED BY:
Ocie J.
September 25, 2016
I'm so disappointed. Really thought this would be perfect and the color was okay for ordering online but man it does not cover greys. And the worse part is most dye will at least cover and then wash off to expose quickly but this didn't even do that.
Ocie - Thank you for your feedback! I can see we reached out to you regarding a complimentary reformulation with one of our colorists. We would be happy to send you better gray coverage so please let us know if there is anything else we could do to assist you.
POSTED BY:
Nicole R.
September 25, 2016
Great Idea
POSTED BY:
Nicole R.
September 25, 2016
I love the idea of esalon, but was a little disappointed in the way my color turned out. Not sure if I will order again or not :/
Nicole- We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
POSTED BY:
Amy F.
September 24, 2016
Not satisfied
POSTED BY:
Amy F.
September 24, 2016
The color fell out and didn't actually cover my Gray's
We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Natasha H.
September 24, 2016
color
POSTED BY:
Natasha H.
September 24, 2016
Wasn't happy with the color. Not a bright as I was hoping for.
Natasha - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Tina B.
September 24, 2016
Hair color
POSTED BY:
Tina B.
September 24, 2016
The color I got last time was too red or just the wrong shade of red. It was like Ragedy Ann red. this was the only time I wasn't happy with the color. I have been happy with all of the previous orders.
Tina - We’re sorry that your hair color came out uneven. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color as well as an additional credit. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
amy L.
September 24, 2016
Color great but the last 2x times hair was extremely gummy! WHAT HAPPENED??
POSTED BY:
amy L.
September 24, 2016
Took multiple washings after coloring to get the gumminess out of my hair! Color is good. I have used esalons several other times but the last 2X (May & Sept) the gumminess has been terrible! In the past I have recommended esalons but at this point, I am unable to do so.
Amy - We’re sorry that your recent hair color left your hair feeling gummy. This feeling is most likely caused by residual color still coating your hair and/or scalp.To avoid this from happening in the future, we recommend massaging the color at your scalp prior to rinsing. This will help loosen residual color and prevent staining on the scalp.Again, we apologize for this inconvenience.
POSTED BY:
PATRICIA M.
September 23, 2016
Waxy feeling to my hair
POSTED BY:
PATRICIA M.
September 23, 2016
This time, after using the cream rinse, my hair had a wax feeling. I had to shampoo my hair 3 times to get it the wax out of my hair, which of course has dulled the color. Unsure if I will purchase again
Patricia - We’re sorry that you were unsatisfied wit your custom color and that it left your hair feeling waxy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Deby B.
September 23, 2016
root touch up color
POSTED BY:
Deby B.
September 23, 2016
I have a problem with the root touch up color that was made for me. it is NOT the color I wanted. I asked for a revision of more blondish brown not more red and now my color isn't even close to the original color you made me.
I know its hard to do a revision and I understand that. Together we will find the right color for me.
Deby - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Stacey L.
September 23, 2016
Color off
POSTED BY:
Stacey L.
September 23, 2016
Not sure what change with the last color but it had a purple tint to it for the first several days until I washed most out. Now the color is what I had the last time that I liked.
Stacey - Thank you for taking the time to review your color. We went ahead and contacted your colorist to alter your formula to better suit your needs. Please let us know if there is anything else we can do to help!
POSTED BY:
Carina C.
September 23, 2016
To dark
POSTED BY:
Carina C.
September 23, 2016
I wanted a color that was natural with hints of golden but got straight dark dark brown! Don't like it all
Carina - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Janelle B.
September 23, 2016
Hard to find
POSTED BY:
Janelle B.
September 23, 2016
I'm not complaining about the consistency of the color. And it certainly doesn't damage my hair. It's my inconsistency that is giving my stylist problems!! But I know with how patient she is, it will get right where I want it to be!
Janelle - Thank you for writing a review! After looking at your account, it seems your color has been updated to best suit your needs. Let us know if there is anything else we could do to help.
POSTED BY:
Lisa Y.
September 23, 2016
feel ripped off!
POSTED BY:
Lisa Y.
September 23, 2016
half of everything almost double price! was nice but not that nice. totally quit coloring my hair!
Lisa - We're sorry to hear that you were dissatisfied with the price of your color. Your first order when signing up for Auto Delivery was 50% off, and you still received the 20% discount for being on the Auto Delivery. It also seems that we sent you a root touch up kit rather than a full color kit for your second color, we apologize if this was not what you were seeking. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
.
September 23, 2016
Canceled Account but see it is still online
POSTED BY:
.
September 23, 2016
Due to mistake ended up changing auto-ship date and received a bottle early because eSalon refused to make it right. After canceling my account via phone, I checked a month later and was able to log in, and to my horror, I found it was NOT canceled! Shame on eSalon!! Cancel my account now!!!
Thank you for taking the time to review us. Upon reviewing the account, we can see it was indeed cancelled and we were able to clear up any confusion. Please let us know if you have any further concerns.
POSTED BY:
Kay D.
September 22, 2016
Did not Color
POSTED BY:
Kay D.
September 22, 2016
I mixed and left on hair for 30 min.It didn't color the gray.It turned it a reddish color.I didn't like it at all.Will never use again.
Kay - We’re sorry that you were unhappy with the color result.. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
POSTED BY:
Diane U.
September 22, 2016
do not send any more until you fix the problems
POSTED BY:
Diane U.
September 22, 2016
too brassy, not enough coverage for gray, needs to be lighter blonde.
Diane - Thank you for the review. We went ahead and contacted your colorist regarding your concerns and added a credit so your next order is on us! Please let us know if there is anything else we can do to assist you.
POSTED BY:
Shirley N.
September 22, 2016
Hair color
POSTED BY:
Shirley N.
September 22, 2016
It seemed darker than before and I'd asked for some red highlights added. I didn't see any.
Shirley - Thank you for taking the time to review us. At this time, we do not have a highlight option available but this is something we are looking into! I also see that your colorist has successfully reformulated your color to better suit you. We apologize for the inconvenience.
POSTED BY:
Gina W.
September 21, 2016
Not a good experience
POSTED BY:
Gina W.
September 21, 2016
Probably the drippiest, messiest, most frustrating dye I've ever used. Color is way darker than what was pictured or what I anticipated. Color is also completely flat. There is no dimension or highlight to it. It looks like I'm wearing a black, curly, wool hat all the time. I've been using the Heart Lock It shampoo as well, and even after 4 washes, the shampoo is still pulling dye out of my hair. My hair also feels terrible. Very dry, frizzy, and lifeless. Did it cover gray? Absolutely. But at what cost? So disappointed.
Gina - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Mary S.
September 21, 2016
Sorry to say, it didn't cover my grey hair.
POSTED BY:
Mary S.
September 21, 2016
I was so hoping that this color would work but it didn't cover my grey. Very disappointed.
Mary - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Jodi P.
September 20, 2016
Did not like the texture.
POSTED BY:
Jodi P.
September 20, 2016
The color was fine, but it made my hair feel course. Even with the extra conditioer that I purchased.
Jodi - We’re sorry that your hair felt coarse after your color application. Our records show we refunded you for your last order since you have expressed that you were unsatisfied with our product, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Lisa G.
September 19, 2016
Not enough product.
POSTED BY:
Lisa G.
September 19, 2016
The color was ok. It wasn't enough product. I had to add another product to it to stretch it. Be aware. eSalon says you're in control. I do not understand how because you cannot cancel online.
Lisa- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Jody C.
September 19, 2016
Stubborn grays!!
POSTED BY:
Jody C.
September 19, 2016
I like the color, but it does seem a bit darker than last time...is that possible? Also, after the 2nd washing, it seems my grays are showing through more than they did with my 1st purchase. Was my formula modified at all from the 1st time? Thank you, Jody
Jody - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
POSTED BY:
Cheryl B.
September 19, 2016
Disappointing
POSTED BY:
Cheryl B.
September 19, 2016
I followed directions to the letter and must say I was disappointed by the results this time. My gray hair was covered but so was the rest of my hair which turned darker. The feel of my hair was coarse and very unmanageable. It's growing out and getting better since I trimmed it. Don't think I'll try that again. To be fair, my previous experiences were great.
Cheryl - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Beth G.
September 19, 2016
My color came out very un even and platinum on top.
Beth- We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Sue H.
September 19, 2016
Initially looks good but..................
POSTED BY:
Sue H.
September 19, 2016
The packaging, extra etc are all pretty good although the color it's self is very expensive.
After 3 days the roots at the front of my head had come through. This does not happen with a Nice & Easy product costing a third of the price
Sue - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Katie E.
September 18, 2016
Did nothing
POSTED BY:
Katie E.
September 18, 2016
Barely changed the colour of my hair, took about 5 washes to wash out the greasy stickiness properly. Then the colour was so faded that it wasn't worth the stress.
Katie- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Emma S.
September 18, 2016
result was terrible
POSTED BY:
Emma S.
September 18, 2016
process was easy but I did not like the results of the product. Not even close to the shade I expected.
Emma - We're sorry to hear that you were unhappy with the results of the product. You'll be happy to know that one great benefit to our services is that you can make adjustments to your upcoming order at eSalon.
POSTED BY:
brandi S.
September 17, 2016
A little dark
POSTED BY:
brandi S.
September 17, 2016
I felt like this one was darker than last time. Looks good but a little lighter with a hint of red wouldn't cool!
Brandi - We apologize that your most recent order turned out darker than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Sheryl C.
September 17, 2016
lasting
POSTED BY:
Sheryl C.
September 17, 2016
please cancel my membership. The hair color never lasts more than 2 weeks. Washes OUT
Sheryl - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Casey M.
September 16, 2016
Last delivery
POSTED BY:
Casey M.
September 16, 2016
Its not covering for a long period of time maybe 2 wks. I use a sulfate free shampoo.
Casey - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Shirley S.
September 16, 2016
Doesn't last long
POSTED BY:
Shirley S.
September 16, 2016
It did not last any longer than store color, I thought maybe it would
Shirley - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
Debi - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Melisa B.
September 16, 2016
Hair color
POSTED BY:
Melisa B.
September 16, 2016
Ilke the color but the grays start to show after one week.
Melisa - Thank you for your feedback. We apologize that you were unsatisfied with the gray coverage in your custom hair color and left a note for your next order. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Mary Lou L.
September 16, 2016
Popping red
POSTED BY:
Mary Lou L.
September 16, 2016
The color is beautiful but I want a richer Red. I don't like that the color starts looking brassy, just a bright, rich red.
Thank you. Mary Lou
Mary- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Diyana T.
September 15, 2016
Did not provide 100% gray coverage that I was looking for!
POSTED BY:
Diyana T.
September 15, 2016
I was hoping that the color will provide better gray coverage than the store bought boxed color applications, but the results were almost the same. I was not happy and I am stopping any future shipments.
Diyana - We’re sorry that your hair color did not provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
Victoria - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have already credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Marilyn B.
September 15, 2016
I am not happy with the color after a couple of weeks
POSTED BY:
Marilyn B.
September 15, 2016
The color seems very artificial and is not staying true very long. I have been coloring my hair for many years, using over the counter color. This is fading faster and the color is brassy. I will go back to my old over the counter brand.
Marilyn - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Billie O.
September 15, 2016
Color was not as vibrant as I wanted
POSTED BY:
Billie O.
September 15, 2016
I was looking for a true plum color, but after my second time using these products, the color was still more of a really dark brown with a bit of reddish highlights. I had added a toner to my package, but this just made the color even darker. It needed to have more violet.
Billie - We’re sorry that your hair color did not come out how you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
l T.
September 15, 2016
Color was dark and instructions were wrong.
POSTED BY:
l T.
September 15, 2016
I wanted to color only the ends of my hair and not the roots. The instructions were for coloring roots only. Color also turned out much darker than I wanted.
Laura - We're sorry to hear that the color didn't turn out as expected. For the best results on highlighted hair, we recommend not applying the color to the ends as it will likely damage the highlights you already have. We are happy that per our satisfaction guarantee, we were able to issue your refund to you. We apologize again for any inconvenience!
POSTED BY:
Sharon H.
September 15, 2016
Need more color.
POSTED BY:
Sharon H.
September 15, 2016
I love the product. But I change my color, and I really wish that I could have seen more of it. My hair just looks black now.
Sharon - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Susan S.
September 15, 2016
Had a red tint
POSTED BY:
Susan S.
September 15, 2016
I ask for light ash blond. It was more a strawberry blond. I hated it. I had to put the darker color (dark ash blond) from my July order on my hair to cut the pink tint. I like my hair two tone, light ash on top and dark ash blond on the underlying hair. I was not a happy customer.
Susan - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
Debbie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Ruth R.
September 14, 2016
The colour didn't show at all
POSTED BY:
Ruth R.
September 14, 2016
My hair is too thick and dark. The colour didn't show at all. That's why i didn't order for the 2nd time. Please don't send me anymore product. I will return what you sent me, as ive never ordered it. Thank you.
Ruth - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Dawn S.
September 14, 2016
Hair color
POSTED BY:
Dawn S.
September 14, 2016
Loved the color the first time but second time way too dark. I did try to only do the roots with the follow up bottle after last 10 minutes. Don't know if that was the problem or not.
Dawn - We are sorry to hear that your hair color turned out darker than you expected. We see that your colorist reviewed your comments and adjusted the application for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Pam L.
September 14, 2016
Hair color
POSTED BY:
Pam L.
September 14, 2016
Didn't produce the color I was expecting. Still too red and brassy.
Pam - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Fiona P.
September 13, 2016
Sadly not working.
POSTED BY:
Fiona P.
September 13, 2016
I have not managed to get across to the colour specialist what I wanted, this now the 2nd time its has gone wrong, I have got a colour that is so dark my hair is like Katy Perry's.
I wished for a soft light brown colour with a touch of copper, I will have to wait and try to fade this awful colour that has no resemblance to what I ordered, it doesn't suit skin tone and it has made me so unhappy I just want to cry, as I was wishing for so much more of this product and won't be using it again.
Fiona - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
POSTED BY:
Debbie M.
September 13, 2016
Okay
POSTED BY:
Debbie M.
September 13, 2016
It gave a good colour initially but wore off after only three washes to a sort of khaki colour at the ends
Debbie - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Robin (Roberta) G.
September 13, 2016
Not for me
POSTED BY:
Robin (Roberta) G.
September 13, 2016
While it made my hair shiny and soft the color was not what I had anticipated.
Robin- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Billie S.
September 13, 2016
Color did not last
POSTED BY:
Billie S.
September 13, 2016
The color lasted a week. I followed the instructions and have used the product before however this time it did not last.
Billie - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
Martina - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Ann K.
September 12, 2016
Too ashy
POSTED BY:
Ann K.
September 12, 2016
The product made my hair shiny, but the color was very ashy
Ann - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Charla T.
September 12, 2016
Burgundy Hair
POSTED BY:
Charla T.
September 12, 2016
It didnt really have the purple I was looking for.
Charla - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Michelle G.
September 12, 2016
Hair looks the same
POSTED BY:
Michelle G.
September 12, 2016
Although I do like how the dye made my hair feel, the color is not what I expected. It looks almost just like it did before. Disappointed
Michelle - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. We look forward to crafting your reformulation.
POSTED BY:
Sharon P.
September 12, 2016
ESalon Color
POSTED BY:
Sharon P.
September 12, 2016
The color was OK. I think had I set my natural color at Dark Blonde the results would have been better. There was not enough of the solution to cover all of my hair. My hair is very thick.
Sharon- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Elika H.
September 11, 2016
Not the gray coverage I was hoping for.....
POSTED BY:
Elika H.
September 11, 2016
After the second wash my grays were showing again :-( I thought that with the formula that eSalon claims to do specially designed to your hair. I was going to see a better result than other products.
I emailed eSalon with my comments and will give them a last chance to see if they can adjust the formula otherwise I won't bother to continue using this product as it is not cheap.
Elika - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Kelly G.
September 11, 2016
didn't cover my grays😕
POSTED BY:
Kelly G.
September 11, 2016
I wanted to love this color and was very hopeful that it would cover my grays but it only lightened them to a light red color or didn't cover them at all. I went by the directions and did everything it instructed me too.
Kelly - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Lori K.
September 11, 2016
2nd time around - finished darker than expected
POSTED BY:
Lori K.
September 11, 2016
thanks for the auto ship - came at the right time -
color came out a little darker this time - perhaps due to 2nd time around -
please adjust for next shipment - its a little too dark -
thank you
Lori - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Beth R.
September 10, 2016
leaves hair dull color not lusturous
POSTED BY:
Beth R.
September 10, 2016
This is not for me. I have difficult to cover gray. Color faded with couple of washes.
Beth - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Jenni S.
September 10, 2016
It worked... for the first few inches
POSTED BY:
Jenni S.
September 10, 2016
Hi,
This dyed the first few inches almost the right colour, but then the rest of my hair is the same colour it was before except a little darker, and quite a visible line where the colour change is...
What the colour should have been:
https://s9.postimg.org/spwumky4f/m_6_54_md_ts1438190715.jpg
How it turned out, my hair is still damp but you can clearly see the colour:
https://s16.postimg.org/t8812u5ph/IMG_20160910_205934383.jpg
https://s17.postimg.org/qzabw2vcv/IMG_20160910_210428089.jpg
https://s15.postimg.org/3k9ybzk5n/IMG_20160910_210537786.jpg
Really not what I expected, feel very disappointed!
Jenni - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Judith G.
September 9, 2016
STOP ANY ORDERS
POSTED BY:
Judith G.
September 9, 2016
Unfortunately I have to cancel any orders. Please delete my personal information from your database, especially my debit card info.
Judith Gann
Judith - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and deleted your personal information, as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Leioni R.
September 9, 2016
Its good
POSTED BY:
Leioni R.
September 9, 2016
Did not keep the gray hair away long but nice color.
Leioni - While we're glad that you're enjoying your color results, we're sorry that you're unhappy with the gray coverage. We've forwarded your comments along to your colorist who will review them and make any necessary adjustments before your next order ships. We look forward to crafting your custom formulation designed for increased gray coverage soon.
POSTED BY:
Robin H.
September 9, 2016
brassey color not a pretty things
POSTED BY:
Robin H.
September 9, 2016
Letting my grow out tried of using the purple shampoo. Color orange brassey
Robin - We apologize that your hair color turned out brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Nancy C.
September 9, 2016
Intense purple
POSTED BY:
Nancy C.
September 9, 2016
I love how the dye left my hair all soft but, I could barely see any purple tone on my hair. My hair was already a dark brown and a bit sun bleach, and it just dyed my hair a darker brown. We will see what happens after my formula gets adjusted.
Nancy - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Sarah B.
September 9, 2016
Love the color! But only lasts one week!
POSTED BY:
Sarah B.
September 9, 2016
The color is amazing. However it doesnt last long enough to justify the price.
Sarah- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Donna M.
September 8, 2016
Color change
POSTED BY:
Donna M.
September 8, 2016
Nice gray coverage, would like to have a lighter shade.
Donna - We are happy to hear that you're enjoying the coverage of the color! To make adjustments to your color, please do so online at www.esalon.com and typing in your personal email/password combination. From there, you can let your colorist know directly what you'd like to adjust!
POSTED BY:
Catherine R.
September 8, 2016
Not a good match
POSTED BY:
Catherine R.
September 8, 2016
After being in the sun most of the summer my hair color changed more then I expected, or it was mixed wrong. Either way my root touch up was so off I had to start over.
Catherine - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Kati B.
September 8, 2016
really unsatisfied
POSTED BY:
Kati B.
September 8, 2016
I was not happy at all with my formula. It just made my hair look BLACK definitely not the look I wanted. But now I know
Kati- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Mary Ellen S.
September 8, 2016
product
POSTED BY:
Mary Ellen S.
September 8, 2016
I think I am going to get this every 3-6 months I dont feel completely satisfied with this product.....
Mary Ellen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Jan A.
September 7, 2016
Not happy
POSTED BY:
Jan A.
September 7, 2016
I'm not happy with my color. It is so dark. It really needed more red/copper and brighter. It seems to be brown.
Jan - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
judy R.
September 7, 2016
Residue left hair feeling waxy
POSTED BY:
judy R.
September 7, 2016
Love the color but had to wash my hair 5x to get rid of product
Judy - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling waxy. Since you were unhappy with your results, it appears we have reached out to you to discuss your hair color needs and how we could best assist you, per our Satisfaction Guarantee. We hope working with you on this problem helped!
Patti - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Toni D.
September 7, 2016
Dod not blend with rest of hair
POSTED BY:
Toni D.
September 7, 2016
I have a red tint with grey around my face. The red stood out so much it looked awful.
Toni - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Brandy M.
September 7, 2016
Terrible
POSTED BY:
Brandy M.
September 7, 2016
Just plain terrible. I don't think the colorist listen when you try and explain things to them
Brandy - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Dottie K.
September 7, 2016
Can not use.
POSTED BY:
Dottie K.
September 7, 2016
This hair color dried my hair and I can not use it anymore.
Dottie - We’re sorry that your hair felt dry after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Natalie V.
September 6, 2016
Turned my hair orange
POSTED BY:
Natalie V.
September 6, 2016
Expected light brown, instead it turned my hair orange! Will not be a return customer.
Natalie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Kristine A.
September 6, 2016
Haircolor
POSTED BY:
Kristine A.
September 6, 2016
Color is not AT ALL how it is described very disappointed with the color
Kristine - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Jennifer G.
September 6, 2016
grays, grays, grays.
POSTED BY:
Jennifer G.
September 6, 2016
Although I was told to leave the color on for a longer period of time I still have greys that show up within a week. Not all over, but near my temples where it can be seen.
Jennifer - We’re sorry your recent order didn’t provide the coverage you expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Samantha N.
September 6, 2016
It is a little red.
POSTED BY:
Samantha N.
September 6, 2016
Don't get me wrong, I would rather have a little red than grey. I love your hair color because it has a lot of color dimensions to it. We are going into winter so it is not a big deal, but I am very dark complected. I have Olive skin. I should have told you guys that my hair does have some red in it. It was more reddish when I was a toddler. Can I send you guys some pictures to show you what I mean? I want to order again from you guys in a couple of months
and I just want to give you a heads up. I don't know if there is anything you can do.
Thanks,
Samantha
Samantha - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Ericka Joy W.
September 6, 2016
Toxic Smell
POSTED BY:
Ericka Joy W.
September 6, 2016
I wish the ingredients were more natural I almost couldn't use the product for trying to get past the extremely strong odor. Although the color itself came out better than I expected and I'm very happy with the results yet the smell was almost unbearable.
Ericka - We're pleased to hear that your results came out better than expected and that you're happy with your hair color. We apologize that you feel the smell of the color is strong. Since coloring hair is a chemical process, we need to use developer to cover gray. Another option would be to use a demi permanent color that would only blend your gray. We have gone ahead and made a note to your account to discuss this with you during future orders.
POSTED BY:
Donna H.
September 6, 2016
Good not great
POSTED BY:
Donna H.
September 6, 2016
Works pretty good for coverage , I wished it lasted a bit longer than 2 weeks before I see gray again ! I did not like how dry it makes my hair feel when applying . I'm going to give it more time before I decide on changing.
Donna - Thank you for sharing your feedback with us. We want to make sure that your next color application is right for you. You can always request a color modification to best achieve your desired results. We have gone ahead and reached out to you to see how we can best assist you.
POSTED BY:
Barb M.
September 5, 2016
Did not work out for me
POSTED BY:
Barb M.
September 5, 2016
Although the colorists took the time to formulate this color for me, it did not work out. My hair is processed already and for some reason, turned my strand test hair a pink hue, therefore, I did not proceed with the entire head. I will say that Esalon has been very helpful and professional in dealing with me, which I appreciated. Even though this did not work out for me, I would still recommend this service to others.
Barb - While we're truly sorry to hear that your strand test did not turn out as you expected, we're glad to hear that you enjoyed the help of your colorist and the level of service you received. Based on your profile, we see a refund was processed for your order. Again, we apologize that you were unhappy with your results.
POSTED BY:
Rebecca K.
September 5, 2016
A little dark
POSTED BY:
Rebecca K.
September 5, 2016
The color was a couple shades darker than I asked for it to be.
Rebecca - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Kristy D.
September 5, 2016
I know you have tried
POSTED BY:
Kristy D.
September 5, 2016
My gray will just not cover this last color that I waited to do until today just made my gray stand out more.
Thank you so much for trying but after 3 etempts I give up.
Kristy - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
POSTED BY:
Diane M.
September 5, 2016
Not For Me
POSTED BY:
Diane M.
September 5, 2016
In all the years that I have colored my hair I have never used different colors for my roots and ends but that's what came in my kit. My hair is now copper on the ends and an ugly brown at the roots. It looks horrible. I can't imagine what it's going to take to fix this. Ugg.
Diane - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Janice N.
September 4, 2016
Not for me!!!
POSTED BY:
Janice N.
September 4, 2016
Company was hard with. They depend on computers vs a life person.
Tried sending an e-mail and they couldn't even get me name right...doubt I will let them near my hair...
Janice- Thank you for your feedback. We apologize for the disappointing experience you had with our Made for You Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Arianna L.
September 3, 2016
It messed my hair up.
POSTED BY:
Arianna L.
September 3, 2016
I waited 24 after a wash to dye my hair right? So I dyed my hair expecting it to work and look good. No, it made this oil in my hair that would not wash out no matter what. It even dried my hair out at the same time. I am very disappointed and never want to use this on my hair ever again
Arianna - We’re sorry that your hair felt greasy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Jutta L.
September 3, 2016
Easy to use color not quite right yet
POSTED BY:
Jutta L.
September 3, 2016
The color takes on a brassy tone. I was hoping for a 'nordic' whitish beige color
Jutta- We apologize that your hair color turned out brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Doris Z.
September 3, 2016
I am allergic to one of your products...probably the haircolor
POSTED BY:
Doris Z.
September 3, 2016
I did a patch test before using your product and that was fine..so I applied the color .My color was very nice but my scalp became very itchy after a few hours . ...The itchy scalp continued until I took an antihistamine 2 days later .
Doris - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we stopped your subscription. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Allison F.
September 2, 2016
Good color, but...
POSTED BY:
Allison F.
September 2, 2016
My past two e-salon experiences have given me mixed feelings. The color itself was fine. It effectively covered my grays, and it was a nice, warm shade. The problem comes with trying to rinse it out. No matter how careful I was with the application process, I've had this goopy, "nearly impossible to rinse out" residue on my scalp. I had to scrub and scrape with my nails and a comb for nearly 15 minutes, and was still finding remnants of it for several washes afterwards. It's gross, and has never happened in the past when I've colored my hair with other products. I'm not sure if it was a formula change or what, but I don't want to deal with that again.
Allison - We’re sorry that your recent hair color left your hair feeling waxy or greasy. This feeling is most likely caused by residual color still coating your hair and/or scalp.To avoid this from happening in the future, we recommend massaging the color at your scalp prior to rinsing. This will help loosen residual color and prevent staining on the scalp. Again, we apologize for this inconvenience.
POSTED BY:
Irene G.
September 2, 2016
Did not last
POSTED BY:
Irene G.
September 2, 2016
I was not crazy about the color, since it was darker than I wanted. Nonetheless, as a chemist, I followed the directions exactly, but the gray came through in less than a week. When I do my own color, it lasts a lot longer. Disappointed!
Irene - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Donna D.
September 2, 2016
Needs work
POSTED BY:
Donna D.
September 2, 2016
Too much of an orange tint, I think. Needs to be a bit darker or needs more burgundy. I know I didn't review previous shipment so it is partly my fault. Also, I have cut my hair short.
Donna - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
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