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Bobbi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kirn S.
July 1, 2021
Color doesn't stay
POSTED BY:
Kirn S.
July 1, 2021
This hair dye is honestly so beautiful for the first 2 weeks. I feel like I just walked out of a hair salon after using this product. The only thing is that the color doesn't stay. I wash my hair 3 times a week and after 6 washes everything is all out. My hair colort turns back to the original color it was.
Kim - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Angela V.
June 30, 2021
Very little color
POSTED BY:
Angela V.
June 30, 2021
The color was off and did not cover the gray completely, most disappointed in the color not be right I was so excited to get my color .
Angela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Amy S.
June 29, 2021
Repeatedly requested a lighter shade
POSTED BY:
Amy S.
June 29, 2021
I am very unhappy. 3xs i requested a lighter color. The color was adjusted but i was only instructed to color my roots. My hair NEVER got any lighter. Complained multiple times!!!!! Ready to cancel my account!!!! Paid 3xs for a color i am not happy with!!!!!
They claim to give you your money back if your not happy yet i cant even get someone to contact me. Dont waste your time and definafely dont waste your money
Still unhappy with my color. Their guarantee is a lie. I have never got a refund of my money and my color is still not what I asked for. I am canceling my account.
Demi-permanent didn’t change my hair colour. I provided pictures and was very clear about what I wanted and have achieved that colour using a simple gloss or henna before. I was told I would need a permanent dye to get the colour I wanted even though I’ve gotten it from a gloss before, which is less strong than a Demi permanent.
Chanel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cathy
June 29, 2021
Root review
POSTED BY:
Cathy
June 29, 2021
Color was easy to apply, covered grays well at first. However, after the first week or so, I feel like the grays were no longer covered as well and the color started to turn brassy.
Cathy - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
shija M.
June 29, 2021
It didn't work
POSTED BY:
shija M.
June 29, 2021
My hair look exactly same as before , not even cover my grey . not satisfied .
shija M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Linda O.
June 29, 2021
Wasn't satisfied with the turn out. It was to light!
POSTED BY:
Linda O.
June 29, 2021
Color wasn't dark enough. I wanted it to look more on the darker side brown with cinnamon tone.
Linda - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Cori E.
June 29, 2021
Lets hope
POSTED BY:
Cori E.
June 29, 2021
I loved the Frist color then but wanted it a little bit different it was easy to charge my new color for my upcoming box and is loved the color then on my newest box its the Frist color again. I would of thought it would be my updated color but no so that's disappointing . a went and changed the color again leta hope it right
Cori - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Becky M.
June 28, 2021
Something happened to the color this month
POSTED BY:
Becky M.
June 28, 2021
I just colored my hair with my recently received color set and something was terribly wrong this time. The color and developer did not mix properly and the color wouldn’t hardly come out of the bottle. It was thick and lots of product settled at the bottom of the bottle in a thick goop. As a result my color was not good, the grays and root color on top are still visible. First time this has ever happened. Did you change the formula?
Becky - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Helen S.
June 28, 2021
Be careful which colour you choose!
POSTED BY:
Helen S.
June 28, 2021
While there is lots to like about the colour set - it is quite straightforward to use, the instructions are clear, and it's helpful to have things like the gloves and stain remover etc, unfortunately the colour is not what I wanted. I opted for 'light brown' and it came out quite dark, with lots of red tones. It is the first time I have used home hair dye, but I have had my hair coloured in an inexpensive salon a couple of times (four years ago), with similarly annoying results! So I think it's as good/bad as the salon experience I had in the past, but a bit frustrating as had mentioned in my initial enquiry/order that I wanted to avoid going too dark/red; I just wanted to cover my greys, not change my hair colour. The 'custom colourist' doesn't seem to have taken this into account. I even bought the 'soft red neutraliser' toning treatment, but it doesn't seem to have worked either. So my advice would be to pick a shade at least one shade lighter than the one you want...
Helen S. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Angela J.
June 27, 2021
Not happy with this product
POSTED BY:
Angela J.
June 27, 2021
I stated my grey hairs were my biggest issues but my gray was coming out after a few days of applying the product
Angela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Eun K.
June 27, 2021
color faded fast
POSTED BY:
Eun K.
June 27, 2021
I liked the results initially, but then a few days later noticed one spot looked a bit lighter. Less than a week later, I noticed some of the color had already washed away - and I could see grey streaks coming through!
I followed instructions to the T. I also use products intended for color-treated hair and am very careful about not shampooing too often. Very disappointing.
Eun - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Amelia M.
June 27, 2021
Grays
POSTED BY:
Amelia M.
June 27, 2021
I finally used the color and loved it but it really didn’t color the grays around my face and a little bit on top of my head. I’m pretty sure I did it properly… is there another reason for this. I want to order again but … I’m not sure
Amelia - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Angie O.
June 27, 2021
What the??
POSTED BY:
Angie O.
June 27, 2021
Put in survey that I wanted same as current color, and sent a pic. My nice reddish hair is now black. Not sure how that happens. I hate it.
Angie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sarah
June 27, 2021
Not the color in mind
POSTED BY:
Sarah
June 27, 2021
I did all the quizzes. Uploaded pics and all the color was actually orange not blonde.n which made it all offset. My order was supposed be canceled
Yet again I have received another plan shipment and charged.
Sarah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly regarding your color and your Color Plan. We will be reaching out to you to make this right!
POSTED BY:
Larissa I.
June 27, 2021
Canceled order
POSTED BY:
Larissa I.
June 27, 2021
I canceled my order and I am still getting charged
Larissa - We truly appreciate your review! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Michelle J.
June 27, 2021
Not happy
POSTED BY:
Michelle J.
June 27, 2021
Color didn't turn out I followed instructions step by step and it only colored my roots now I look terrible n my hair is messed up
Michelle - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Suzanne L.
June 26, 2021
Not sure they understand the greying customer
POSTED BY:
Suzanne L.
June 26, 2021
Not as happy with my last 2 colours so not sure if I will use again. Maybe I was too ambiguous with my request, I explained I wanted to move towards my natural greying colour but the end result was more like my hair colour when I was 20.
Suzanne L. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right.
POSTED BY:
Janice R.
June 26, 2021
Cancel
POSTED BY:
Janice R.
June 26, 2021
I would luke to cancel my order and my enrollment. Please cancel my name
Janice - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lori B.
June 26, 2021
A little disappointed
POSTED BY:
Lori B.
June 26, 2021
I had a lot of root touch up to do and I finally had a chance to use my first box of esalon colour. The colour is good however, the greys around my face were not covered. It is not terrible but I usually don't have this type of grey showing for four or five weeks. The disappointment is that I just did my hair today and it looks like I need my hair coloured, especially arround my face. I am going to give it one more try. If the results are the same, then I will cancel my autoship.
Lori - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
lexi M.
June 26, 2021
didn’t work
POSTED BY:
lexi M.
June 26, 2021
i tried to have an email conversation with my supposed stylist, and after a few back and forths she said understood my requests and had a formula ready. it did nothing but dry out my hair
Lexi -We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Siobhan G.
June 26, 2021
Dark and dry
POSTED BY:
Siobhan G.
June 26, 2021
The colour was very brown and the condition dry. Normally use Clairol and they leave my hair silky smooth.
Siobhan G. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact via email and will be happy to assist in this process.
POSTED BY:
Linzi S.
June 25, 2021
Does not cover greys
POSTED BY:
Linzi S.
June 25, 2021
The colour to start with was good but after 2 washes my greys were showing through!
Linzi S. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Rebecca B.
June 25, 2021
Not the right shade
POSTED BY:
Rebecca B.
June 25, 2021
Despite providing a photo, this colour was sadly not right at all. I love the idea, the kit, etc - and the colour is nice - but it is not what I asked for. I clearly said I would not like to go any darker and my hair is now considerably darker.
Rebecca - Thank you for reaching out and for sharing your experience with us. We are sorry to hear that your color came out darker than you were expecting. A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. We appreciate your feedback and look forward to helping you reach your desired color!
Peri - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Chantel E.
June 25, 2021
Colour didn't work
POSTED BY:
Chantel E.
June 25, 2021
My roots are miscoloured with my whites left behind and now I have a full roots line after coloring my hair which is VIBRANT in more copper then copper/brown.
Chantel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Mom S.
June 25, 2021
Washed out
POSTED BY:
Mom S.
June 25, 2021
I followed all steps & products and waited 2 full days to wash hair as usual. Hair color came off onto my hat & pillow and after first week more color washed out, the greys & norm hair show through.
I only shampoo every other day & use J&J baby shampoo, no other. I do not use styling products, chemicals or blow dryer.
Prep to dye-ive tried clean hair/48hr no wash hair, extra roots/ends product/process. Also purchased & tried tint rinse boost-leaves residue on everything! & pigmented conditioner.
Im not sure why this is NOT taking to my hair? Healthy hair border med-fine, shoulder length. This is my 3rd or 4th kit and have adjusted color on last 2 shipments-Suggestions?
Mom - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Kristina Y.
June 24, 2021
Doesn't last
POSTED BY:
Kristina Y.
June 24, 2021
I love the color, but it doesn't last more than a few shampoos and it dries out my hair terribly.
Kristina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kelci S.
June 24, 2021
Not what I wanted or expected
POSTED BY:
Kelci S.
June 24, 2021
I was super excited at the thought of having a custom color to help with my roots. I waited for weeks for it to arrive and then finally decided to go for it . I followed the instructions to a t since I’ve experienced bad hair dye damage before. I let it set for 30 minutes and it doesn’t match my hair at all my roots are gold amber even with the purple toner I bought and my other hair is bright blonde like normal. And now I’m freaked out because my scalp is feeling so itchy almost like a sunburn I’m so upset.
Kelci - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Ann Marie H.
June 24, 2021
UGH.. can not get color right
POSTED BY:
Ann Marie H.
June 24, 2021
I've been trying to get the color right and it keeps coming back the same Brassy Blonde (not "medium blonde"). I use the light set too but the stylists just cant get the color right
Ann Marie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lynn M.
June 23, 2021
Do not reccomend
POSTED BY:
Lynn M.
June 23, 2021
The colour fades very quickly and gets very dull.
ALso I have been charged for two colours but only recieved one. My sister ordered a few days after me and recieved her order within a few days. She too was unhappy with the fading.
Very hard to find how to cancel order.
Lynn M. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Annette C.
June 23, 2021
Color does not hold
POSTED BY:
Annette C.
June 23, 2021
The color did not cover gray well and color faded quickly.
Annette - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Emma C.
June 23, 2021
Not happy with my root touch ups
POSTED BY:
Emma C.
June 23, 2021
My color, medium brown, was prepared March 31. I was able to use it June 22. I'm not happy with the results. Maybe it took so long before I applied it? Bottomline, I'm not re-ordering.
Emma - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Denise - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Teri R.
June 23, 2021
Too much ammonia!
POSTED BY:
Teri R.
June 23, 2021
The color made my eyes sting from the ammonia. I've never had that issue with another at home hair color.
Teri-Thank you so much for sharing your feedback with us. We are always looking for ways to improve our products, and your feedback truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. We will be reaching out to you shortly to discuss our color formula with you.
POSTED BY:
Joni G.
June 22, 2021
Did not cover gray hair.
POSTED BY:
Joni G.
June 22, 2021
Did not cover an within an hour left over color foamed out the bottle.
Joni - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Catherine L.
June 22, 2021
Hot roots
POSTED BY:
Catherine L.
June 22, 2021
I have used esalon for many years. I took a break and it seems my former profile was deleted. I decided to color at home again, and my roots are orange. I reached out to customer service and received no response
Catherine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Alana - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Dana H.
June 22, 2021
Doesn’t Cover Grays and Faded Wuickly
POSTED BY:
Dana H.
June 22, 2021
I am so disappointed in this product, after being so excited. First, it did not cover my gray roots sufficiently. Second the color faded right away and is now has a brassy greenish appearance. Third my hair came out somewhat dry. Meanwhile I’m having difficulty canceling! And it is so expensive compared to the L’Orial products I’ve been using, which perform much better.
Dana - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Camila M.
June 22, 2021
Not what i ordered
POSTED BY:
Camila M.
June 22, 2021
I wanted a caramel color and got a really dark brown color. I really did not like the color because it is not what I expected
Camila - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Sharon A.
June 22, 2021
Did NOT want any red tones...however...
POSTED BY:
Sharon A.
June 22, 2021
They mixed a color for me that made my hair look red even though I was very firm about not wanting anything that could have any red tint...now I have red toned hair for 4 weeks. grrr
Sharon - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
ELAINE B.
June 21, 2021
Had to much brassy tones
POSTED BY:
ELAINE B.
June 21, 2021
My first time i tried e salon filled out the questionnaire my biggest problem were reds and brassy tones that i didnt like so i gave it a try and it was just as bad as store bought hair colors was not happy at all
Elaine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Teresa G.
June 21, 2021
Too dark!
POSTED BY:
Teresa G.
June 21, 2021
The color is still too dark. It said not to do my ends, just my roots. Well my ends are now lighter. 😞
Teresa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Michelle E.
June 21, 2021
Meh on the gray coverage
POSTED BY:
Michelle E.
June 21, 2021
Loved the color itself. But it didn’t cover the gray any better that the cheaper drug store brand.
Michelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jayne D.
June 21, 2021
Washes out and does not cover grey also made my hair brassy
POSTED BY:
Jayne D.
June 21, 2021
I’m most unhappy your first box washed out and didn’t colour greys so I had to buy a colour in the meantime you sent me a free one which I couldn’t use straight away as I had just coloured my hair. Before I had chance to use it another one arrived which you charged me for I tried again but it still washes out after a couple of washes and does not cover my grey but worst of all it has made my hair brassy
Jayne D.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kathleen B.
June 21, 2021
Didn’t cover Grey very well
POSTED BY:
Kathleen B.
June 21, 2021
Followed directions but hair still has grey/white. Doesn’t look very good
Kathleen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jill P.
June 21, 2021
Wrong colors sent
POSTED BY:
Jill P.
June 21, 2021
I spoke with someone about my hair and what we should do with the color. She had me do 2 Demi colors and they were not even close to the colors we spoke about. I look horrible and now I need to go to a salon and get it fixed. I will never use this service again.
Jill - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jeanette C.
June 21, 2021
Gray hair coverage is not good
POSTED BY:
Jeanette C.
June 21, 2021
I’ve followed the instructions for many years and even adjusted the process times to 45 minutes per esalon’s recommendation but my hair color no longer does a good job with covering my gray hairs and hair color washes off within 1 week of coloring.
Jeanette - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Sarah B.
June 20, 2021
Much too dark
POSTED BY:
Sarah B.
June 20, 2021
I was happy with the first order I got but my second order which was to top up my roots is much, much too dark. It looks awful, I'm going to have to go to a salon to get it fixed
Sarah B. - Thank you for your feedback! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Kathryn V.
June 20, 2021
The smell is unbearable! Cancelling!
POSTED BY:
Kathryn V.
June 20, 2021
It smells so bad, worse than a salon. I'm going back to Madison Reed.
Kathryn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Tracy C.
June 20, 2021
Color
POSTED BY:
Tracy C.
June 20, 2021
My color is still dark copper. None of the dyes have worked to bring me back to my color medium blond. Will not be ordering this product again.
Tracy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Cynthia S.
June 20, 2021
Disappointed
POSTED BY:
Cynthia S.
June 20, 2021
For some reason the color did not stick as well this time. It was not as rich as the first time and did not last. It seemed to wash out and I do not wash my hair that often. I made sure not to have any product in my hair also before coloring.
Cynthia - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
Ines - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Patricia R.
June 18, 2021
Awful
POSTED BY:
Patricia R.
June 18, 2021
This is not a good color for me. I am trying to figure out how I can naturally get this color off my hair.
Patricia - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Candace E.
June 18, 2021
Gray cover-up
POSTED BY:
Candace E.
June 18, 2021
I love the color just not liking the number of days I am getting for the gray cover up doesn't seem to last longer than 10 days and I know we made an adjustment
Candace - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
jorge M.
June 18, 2021
Color off
POSTED BY:
jorge M.
June 18, 2021
This second same order# was off on the color. Not at all the same as my first. Too much Red in it.
Jorge - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Deanne B.
June 17, 2021
Good at first…
POSTED BY:
Deanne B.
June 17, 2021
The first set sent was great. After that every bottle turned my hair a different colour and I ended up going on holiday looking like Ronald McDonald! (Yes there were tears!) I still have two bottles that I had pre-ordered. I will not be using them and have gone back to my original brand. So disappointed as the first one was a beautiful colour.
Deanne B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kristina S.
June 17, 2021
Good concept, bad coverage!
POSTED BY:
Kristina S.
June 17, 2021
This is my second time trying this hair color set out. I waited a year due to thinking maybe postpartum hormones were a factor but I don't find that to be the case. The first time, it didn't touch my very few grays. I went a darker color so I expected this to work. Aside from the horrific, eye burning smell, it didn't touch my grays. A year later, since my hair girl was put out of biz due to COVID, I decided to try again. This time, the awful smell was still there and my few tiny grays were only magnified by the copper in the color I chose. In my otherwise dark hair, they stand out like a lighthouse! Sadly, I won't try this again. Good concept, bad coverage!
Kristina - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
christena A.
June 17, 2021
Not impressed
POSTED BY:
christena A.
June 17, 2021
The color was totally off..suppose to be light blonde..very brassy looking
Christena - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Yvonne F. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Keena B.
June 16, 2021
Terrible!
POSTED BY:
Keena B.
June 16, 2021
Color is not as dark as the photo shown during ordering process. It did not cover gray AT ALL. I was better off with store bought color. Absolutely not worth the money. I will not continue with this scam.
Keena - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Meredith I.
June 16, 2021
Product good but BE CAREFUL!!!!!
POSTED BY:
Meredith I.
June 16, 2021
The products are good.
The application directions are not clear enough nor do these provide good & concise order of directions & what to do.
Also, there is no disclaimer of what NOT to do!! DO NOT PUT CAP BACK ON A BOTTLE W MIXED COLOR.
Use most if not all product or discard what you don't use.
Mine shot up & exploded color all over my bathroom!! Discard used/unused products right away.
Meredith - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
ashley G.
June 16, 2021
Definitely not satisfied
POSTED BY:
ashley G.
June 16, 2021
I asked for a dark purplish color and my roots are now bright orange. i have dark blonde hair and never said i wanted to go lighter, i specifically said i wanted DARK color. Not sure how i ask for a refund
Ashely - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Maria M.
June 16, 2021
Dries my hair out and color washes out
POSTED BY:
Maria M.
June 16, 2021
I was excited after my first shipment and color. The color was nice and I felt like it lasted until it grew out, but I don't know if the second shipment was different, but my hair became very very dry after I touched it up and after only a couple of days the color on the roots began washing out and the grays began showing again. I had already added the Tint Rinse onto my next order before I applied the second color and forgot to cancel the third shipment, so now I got the third shipment with the TInt Rinse that I will not be using and is a waste of money. I am very disappointed that this dried my hair so as much as I wanted to use this service it is not for me.
Now if I can only figure out how to cancel the auto-ship....they don't make it easy.
Maria - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Mary B.
June 16, 2021
Terrible Color. Not what I asked for
POSTED BY:
Mary B.
June 16, 2021
Horrible color. I asked for a copper color instead it turned my hair light golden blonde. Now I have to go through additional expense to correct this awful color.
Mary - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Autumn K.
June 15, 2021
Still turned reddish
POSTED BY:
Autumn K.
June 15, 2021
The color im going for is a cool beige which the ends of my hair are. My roots are still a reddish blonde color. I mentioned this the first time and was given a credit. Then despite sending a picture and expressing this in writing already...twice....was sent the exact same formula (after I get a msg about gray coverage which I never said anything about bc I dont have any gray hair so if there really is a note in my acct like I was told I dont why...not a word about changing it like I asked though) and what do you know....same results. Thanks.
Autumn - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Angelic - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Mary K.
June 14, 2021
Turned My Hair Orange
POSTED BY:
Mary K.
June 14, 2021
I don’t know why my hair is orange when I ordered Ash Blonde. Next order I requested a drastic change in my custom color and received almost the exact same color. The color specialist don’t communicate or seem to listen to your issues. They also tried to upsell their purple shampoo because they don’t know how to mix Ashe Blonde.
Mary - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kimm
June 14, 2021
Color didn't turn out ?
POSTED BY:
Kimm
June 14, 2021
I tried out eSalon not for grays, but just for fun. I chose Med Brown Ash Pearl for my natural dark brown hair expecting a real change, but it just made my hair a little lighter with a little red tint. Not so noticeable and not the med brown ash pearl color as in the image at all!! Maybe it's not possible for my hair color?? I feel catfished :/
Kimm - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Margo M.
June 13, 2021
Color does NOT last more than 3 weeks!!!
POSTED BY:
Margo M.
June 13, 2021
Have trie this product 3 times, applying as directed. Color IS pretty. First time did not completely cover gray but color was adjusted and it then DID completely cover gray. However, after 3 weeks, about an inch of gray again was visible despite fact that I shampoo with color friendly product only about twice weekly. The color is pretty by much cheaper product at Walgreens lasts a little longer.
Margo - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Meg W.
June 13, 2021
left alot of red
POSTED BY:
Meg W.
June 13, 2021
I was hoping that using this product vs. a box when im in a rush and cant make an appt for color would be a good bridge. I felt dried out after and it left a lot of red tones. Im using purple shampoo to tone it down but it isnt working great.
Meg - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Concepcion G.
June 13, 2021
not satisfied
POSTED BY:
Concepcion G.
June 13, 2021
my gray hairs weren't covered at all it was really patchy, and came out as a brownish tinted not black as I filled out in the questionnair.
Concepcion - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Julie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kim H.
June 12, 2021
New Formula Gives Inconsistent Color
POSTED BY:
Kim H.
June 12, 2021
Ever since the color changed to roots and ends refresher system I've had hot roots and ends thT are too light. Please go back to the original custom color roots formula.
Kim - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Nicolette B.
June 12, 2021
HOLY CRAP WHERE ARE THESE OTHER REVIEWS COMING FROM??
POSTED BY:
Nicolette B.
June 12, 2021
I wish I could give this zero stars. I tried this because so many reviews on YT praised this hair color. So I decided to try the blue black. I gave up going to the salon after my hairdresser turned into an ass and would not dye my hair black after begging her to for MONTHS. She would lie to me and tell me that she dyed my hair black, but instead dye it dark brown. So I gave this a try against Madison Reed. Madison Reed had ZERO smell to it and looked BLACK. tbh it made me a little nervous because of how black it was. But! It turned out great! I thought oh good! I'm spending a bit more with esalon, I'm sure it's just as great. It's NOT. I followed this shit to a T and my roots were BLONDE. HOW??? Esalon was nice enough to get me a new box. Fast forward two months. I find my rhythm with Revlon natural blue black which has never failed me. It keeps my hair as black as I want it and hey!! It's $3! I have another box of esalon and I think screw it, I'll dye it with this. They say they fixed it. HAHAHAHA. what a joke. This stuff smells so BAD that I literally had a headache for two days and I thought I was going to pass out in the shower. I had the windows open, my bathroom door and shower curtain open. IT WAS AWFUL. this stuff is awful! For $3 I can use Revlon and it doesn't SMELL AT ALL! oh! It's also been a week and my roots? Just light brown and my natural hair color is dark brown. Skip esalon and buy Revlon or Madison Reed.
Nicolette - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Barbara R.
June 12, 2021
My hair has pink tints, this is not what I asked for. You guys don't listen.
POSTED BY:
Barbara R.
June 12, 2021
Very frustrated, I received an email with 4 new colors, bold black, warm brown, golden blond with highlights, and copper red. I asked for the golden blonde, I got blonde with red, which has an overcast of pink. I told the colorist, I wasn't happy with the way your red come out in my hair. This is not what I asked for, I did mention, I didn't like the purple overcast from my previous color. Didn't use it until this week.
Barbara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sarah D
June 11, 2021
Easy to use but didn't cover greys at all.
POSTED BY:
Sarah D
June 11, 2021
If I could give 0 stars, I would.
Problem #1 - Original order did not cover greys at all. My colour was changed (to a slightly darker colour) and I was given a credit so I didn't have to pay for the second shipment. All good, right?
Problem #2 - Second order was good. Covered the greys. But my third order was changed to a darker colour without me asking for it or being made aware of it before it was shipped.
Problem #3 - Although I initially had better grey coverage the dye was fading quickly. I went back onto the website and realized I was getting demi-permanent dye and not permanent (Permanent is better for grey coverage.) So I asked to keep the same colour but switch to permanent dye. Which leads to...
Problem #4 - When I mixed the 2 bottles together the smell was so strong - stronger than the demi-permanent and stronger than other box dyes I've used. I had to keep my bathroom door and windows open while using it. This wouldn't have been so bad but when I got into the shower and mixed the dye with warm water it was overpowering. The window and bathroom door were still open but the smell was so strong I felt like I was going to pass out. I had to get out of the shower (dripping with hair dye) to get air. I still felt nauseous half an hour later. I have been dying my hair at home for more than 10 years. I have never experienced anything like this before.
Apparently, this is normal.
Problem #5 - They could not keep the same color in permanent, but failed to tell me this, so now my roots are nearly black.
I'm done! Subscription is cancelled.
After only 2 weeks the stubborn gray hairs at my crown were visible again. In addition, I had asked for the color to be adjusted but this shade is much darker than I wanted.
Anne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Diane M.
June 11, 2021
watery product with bubbles strips moisture
POSTED BY:
Diane M.
June 11, 2021
I have curly hair that needs to stay well hydrated. I was hoping to tone down some of the brassiness that happens in the summer, but what I got was dry, frizzy hair. I'm cancelling my recurring order.
Diane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jodie F.
June 11, 2021
GINGER!
POSTED BY:
Jodie F.
June 11, 2021
I tried this for the first time and my hair went ginger. It was supposed to be a medium blonde, and it looked horrendous!
And to make things worse I cant find an easy way to cancel my subscription!
Jodie F. - Thank you for your feedback! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep an eye on your inbox, we have reached out to you to discuss your Color and Plan.
POSTED BY:
Mary R.
June 11, 2021
Pretty good
POSTED BY:
Mary R.
June 11, 2021
The color is great however I have gray coming in and the color does not stay in very long and that is using a shampoo that is for color-treated hair washing every other day
Mary - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Sandi P.
June 11, 2021
This color is not a medium blonde!
POSTED BY:
Sandi P.
June 11, 2021
Within 2 weeks my Grey roots were showing through. Very poor! Am not impressed. The medium blonde was an ugly shade and very disappointing. I do not wish to continue with this product program effective immediately.
I am very unhappy with my colorist who never followed up with me. Very disappointing!
Sandra Petersen
Sandi - Thank you for your feedback. We apologize for the disappointing experience you have had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
REBECCA T.
June 11, 2021
Did not color my hair this time
POSTED BY:
REBECCA T.
June 11, 2021
The color did not color my hairline especially around the temples and back neckline the top is lighter with reddish tints this time the base is darker I haven't put the light set yet
Rebecca - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results matter to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this taken care for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Rachel H.
June 11, 2021
More like a semi
POSTED BY:
Rachel H.
June 11, 2021
I wasn’t happy with my first colour so they offered to change it for me. Both ologies wash out very easily
Rachel H.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Christina W.
June 10, 2021
No color
POSTED BY:
Christina W.
June 10, 2021
I have colored my hair twice my hair is still Brown there is no copper tone whatsoever very dissatisfied the product also dried my hair so bad that I had to have it cut off I will not be ordering any more
Christina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Amy D.
June 9, 2021
Color is great
POSTED BY:
Amy D.
June 9, 2021
The first color was too light and didn’t color the gray, the second batch was spot on, the third batch looks like the first. Not too thrilled about this.
Amy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Ada S
June 9, 2021
Did not cover my grey very well
POSTED BY:
Ada S
June 9, 2021
Did not cover my grey very well. I was disappointed. Revlon and other store bought permanent hair colors covered the grey much better
Ada - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Elizabeth H.
June 9, 2021
Color lasted 2 weeks at besr
POSTED BY:
Elizabeth H.
June 9, 2021
We followed directions as instructed but the color began fading within 2 weeks of application! I'm attempting to cancel my subscription.
Elizabeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Paige W.
June 9, 2021
Disappointed
POSTED BY:
Paige W.
June 9, 2021
I was so excited to get my color in the mail. I got it today, opened the box and was so disappointed. My hair is thick and goes over halfway down my back and I was sent 1 bottle. The bottle is pretty much useless since I can’t color my entire head I won’t be using it at all. Will not be continuing my subscription
Paige -Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Donna T.
June 9, 2021
It's not that good so I want to cancel
POSTED BY:
Donna T.
June 9, 2021
Not worth the money so don't send anymore to me not satisfied
Donna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
GUADALUPE M.
June 8, 2021
Very disappointed
POSTED BY:
GUADALUPE M.
June 8, 2021
Very disappointed I had canceled my subscription back in March because the Smell was unvariable and I got a migraine headaches and it did not cover the gray and now I’m being charged again
Guadalupe - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Sarah T.
June 8, 2021
Not enough for hair length
POSTED BY:
Sarah T.
June 8, 2021
Not enough product. Also didn’t cover grey even though I had explained it didn’t. All I got was extra time added. Not very good customer service. Still have a box unused. Really expensive for what you get and having to do it yourself.
Sarah T. - Thank you for taking the time to share your feedback with us.! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be and did not cover to the extent you needed it to. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Angela P.
June 8, 2021
I keep getting the wrong hair color
POSTED BY:
Angela P.
June 8, 2021
I keep changing my color to adjust for more red and mahogany. Yet the ratio to brown still over powers the ratio to mahogany red. The last color adjustments still has not made me satisfied with the color.
Angela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
James B.
June 8, 2021
Color didn’t work
POSTED BY:
James B.
June 8, 2021
Been using for a while. Smelled strong, texture felt different while applying, and it left whole areas without color. I had to buy spray on color to cover up splotches until I could get a haircut or color again. I contacted e Solon — nobody got back to me or reimbursed me for the faulty shipment.
James - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Paula - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Allison A.
June 8, 2021
Ugggg!
POSTED BY:
Allison A.
June 8, 2021
I loved the first few times I colored my hair with your hair coloring products, however this last coloring was a bit frustrating. LOVE the color, but after 5 washes and using high quality hair products, the color is still found on my hair towel. It has never done this in the past with your salon products. What changed?
Allison - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have sent an email with some tips to help you out. Please check your inbox!
POSTED BY:
Crystallyne M.
June 7, 2021
Damaged goods
POSTED BY:
Crystallyne M.
June 7, 2021
My bottles were damaged and leaking when they arrived.
Crystallyne - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Elvira G.
June 7, 2021
Color
POSTED BY:
Elvira G.
June 7, 2021
The color I ordered was supposed to give golden shades to my hair but instead gave redish one. Can the color be adjusted? Please look at my picture.
Elvira - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Bila b. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
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