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Rima- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Jeanne W.
March 28, 2016
Didnt last very long
POSTED BY:
Jeanne W.
March 28, 2016
Looked great for about a week, but then darker color seemed to wash out. Need darker to stay. Maybe try more auburn shade? Right niw im a strawberry blonde
Jeanne - Thank you for contacting us. Upon reviewing your profile, we see that your colorist has reviewed your comments and adjusted your formulation based on this feedback. We look forward to hearing your feedback in the future.
POSTED BY:
Trena J.
March 28, 2016
Not impressed
POSTED BY:
Trena J.
March 28, 2016
I usually like the color but this time it didn't cover as well, and it actually turned my hair even more orange than the earlier color. Next time could I go a little darker? To me it's almost like this time was like trying to go platinum or something. Thanks.
Trena- We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since your recent color did not turn out the way you expected, we have gone ahead and added a free order credit to your account for your next hair color order. Your colorist will adjust your order based on your feedback and they will reach out to you if they have any questions. Again, we apologize that you were not 100% satisfied with your experience.
POSTED BY:
Vanessa
March 28, 2016
It's Not You, It's Me
POSTED BY:
Vanessa
March 28, 2016
As a whole, I'd give eSalon 5 stars.
Made to order color at a great price sent to you as often as you'd like ... Loved all of that! But I colored my hair twice, two totally different colors and both times did not get results I expected. I chose a Red Mahogany but when I was done my hair looked darker, the color was barely noticeable. I was a little disappointed because I thought I had finally found the answer to all my hair coloring questions & dilemmas. I read & followed the instructions that were included at least I thought I did. Maybe I didn't apply it correctly or should've left it on longer than what they said to ?! Don't know but it didn't work for me. However, this is just My experience. I would still recommend this product to friends & family. Maybe I'll wait awhile and then try it again sometime ....
Vanessa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Kelly R.
March 27, 2016
Only lasted one wash
POSTED BY:
Kelly R.
March 27, 2016
The first day after I colored and blew my hair dry, it was perfect! Then by the third day(second wash) my grays were all showing through. :(
Kelly - We’re sorry to hear that your hair color did not provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. A member of our Color + Care Team has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Connie K.
March 27, 2016
Too much brass
POSTED BY:
Connie K.
March 27, 2016
Hair turned out to a hard brassy red. Never turned out to the color desired. Had to use Prell shampoo to tone down the color.
Connie - We apologize that your hair color turned out brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Rebecca P.
March 27, 2016
Told me to only do my roots and then rub the color all over for one minute befor
POSTED BY:
Rebecca P.
March 27, 2016
Told me to only do my roots and then rub the color all over for one minute before washing it out, unfortunately the rest of my hair is considerably lighter because I work outside EVERY day. Now I have the right color the one I've wanted on my roots and the rest of my hair is considerably lighter. Not sure why I wasn't instructed to put it all over?
Rebecca - We’re sorry that you were unhappy with the results of your last order. We see that your colorist reviewed your comments and adjusted the formulation for your most recent color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Rachel N.
March 27, 2016
Hair color
POSTED BY:
Rachel N.
March 27, 2016
I tried this product to help cover my grey hair, it did not due that. The color on the grey hair is a lot lighter than the rest of the color and in one spot it didn't cover at all
Rachel- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Ellen V.
March 26, 2016
Color
POSTED BY:
Ellen V.
March 26, 2016
Somewhat disappointed. I tried this product several times, and it seems the gray reappears after a shampoo or two. Will have to rethink whether to purchase anymore.
Ellen - We're sorry that your color did not provide the gray coverage you expected. Since you are unhappy with your results, a representative has credited your account with one hair color credit, per our Satisfaction Guarantee. Your colorist will adjust your next formulation for increased coverage, as you requested. We look forward to crafting your complimentary reformulation.
POSTED BY:
Roseann R.
March 26, 2016
Very Disappointed
POSTED BY:
Roseann R.
March 26, 2016
I don't even think my colorist read the details of what I wrote. I even wet and thinned out the color to attempting to get it to cover my hair and there wasn't even enough to cover just my scalp let alone my length! Then the color that was applied was almost black not red!
Roseann - We're sorry that you were unhappy with your results and did not have enough product to complete a full color application. We've reviewed your profile and see that a member of our Color + Care Team has reached out to your colorist to see how we can best assist you, in accordance with our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Jenn G.
March 26, 2016
Terrible oily
POSTED BY:
Jenn G.
March 26, 2016
I didn't like this product as it made my hair feel greasy and it was very difficult to wash out
Jenn- We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling greasy. Since you were unhappy with your results, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Tu Nguyet S.
March 26, 2016
Not the right colour
POSTED BY:
Tu Nguyet S.
March 26, 2016
My original hair colour was red (roots were brown) When I did the whole questions my desired hair colour was purple, after dying the hair colour, instead of purple it came out black instead and only when i am in bright light can you see a tint of purple. Other than that it came out black.
Tu - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Brandy L.
March 26, 2016
Nice but...
POSTED BY:
Brandy L.
March 26, 2016
Love the color and that you were able to tone the red down but didn't cover my grey very well.
Brandy - We’re sorry that you were unhappy with the gray coverage of your initial order. We see that your colorist reviewed your comments and adjusted the formulation for your most recent color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Joy C.
March 26, 2016
Lousy gray coverage
POSTED BY:
Joy C.
March 26, 2016
Please do not continue sending. I went to salon to have color fixed after using this
Joy - We're sorry that you were dissatisfied by the gray coverage of your color application. We have reviewed your profile and see that one of our representatives has processed a refund for your hair color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Sheri A.
March 25, 2016
not impressed
POSTED BY:
Sheri A.
March 25, 2016
My first order was ok, too red so I want to go more brown. I sent in my request and nothing came back to me other then your order will be shipped, when I tried to contact the stylist before she sent my second no one responded, I sent the message that I wanted to see the color before they charged me but nothing. The system seems to unprofessional to me sure it's cheep but you will loose eventually
Sheri- We apologize for the disappointing experience you had with our service. We want to make sure that we provide you with the best level of service, so we have just reached out to you to see how we can best assist you per our Satisfaction Guarantee. Again, we are sorry that you were unhappy with the service we provided.
POSTED BY:
Laura M.
March 25, 2016
Lousy customer service
POSTED BY:
Laura M.
March 25, 2016
I wrote to the company to express my excitement and sincere thanks for sending me bonus products. Cold response from your company spoiled everything. The products are in my trashcan.
Laura- We apologize that you felt our response was cold. We see that a member of our Color + Care Team has reached out to you regarding this matter. We are always happy to assist you to discuss your needs and welcome the opportunity to speak with you at any time.
POSTED BY:
Laura M.
March 25, 2016
Great colour. Not great at lasting on greys
POSTED BY:
Laura M.
March 25, 2016
Great kit, colour & ease of ordering. However after 6 colours and time & colour adjustments it just doesn't stick to my greys and they are back within 2 washes. And with a colour sjampoo. I think I do have super strength grey : ( so for most this won't be a problem. Just pointless to continue ordering.
Laura - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your most recent order. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Sue J.
March 25, 2016
Didn't quite do the job
POSTED BY:
Sue J.
March 25, 2016
I wanted to go a little lighter, got the new formula with instructions to put only on my roots. Did that, but it did not cover the gray roots. Not sure what to do now....
Sue- We are sorry to hear that your recent hair color application did not completely cover the gray. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you. Again, we apologize that your color coverage was not 100% satisfactory.
We apologize that your most recent formulation did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced ash tones. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Stacia J.
March 25, 2016
Same as store bought
POSTED BY:
Stacia J.
March 25, 2016
Was hoping to be a better product than what I buy in the grocery stores, but found it's about the same. The smell was horrible and so strong I was concerned about breathing in all the fumes. Store bought does not have that harsh strong smell. I didn't find the color lasting any longer than store bought. Because of the smell, price and same comparison as cheaper store bought, I am discontinuing.
Stacia - We appreciate your feedback and apologize that your experience was unsatisfactory. Our Demi-Permanent dyes are ammonia free while our Permanent dyes contain ammonium hydroxide, which does tend to have a strong smell. We're constantly improving our service based on what clients, like you, are telling us as our goal is to become your preferred place to shop for superior beauty products.
POSTED BY:
Kellye P.
March 25, 2016
Results haven't been consistent
POSTED BY:
Kellye P.
March 25, 2016
My hair color is continuing to get more brassy/reddish instead of less. I wanted a true brown but my results have been inconsistent.
Kellye - We apologize that your hair color has turned out brassier than you have expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Jennifer A.
March 25, 2016
The product is nice my color was just off.
POSTED BY:
Jennifer A.
March 25, 2016
Happy with service but unhappy with color.Hopefully we can get it right next time.
Jennifer - We apologize that you have been unhappy with your color. One very important and unique benefit of our service is that we can adjust your personal formulation. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order.
POSTED BY:
Mandy P.
March 25, 2016
Great system...but
POSTED BY:
Mandy P.
March 25, 2016
I loved the process of creating my color and the packaging that it came in. The color was what I expected. My only negatives are that I thought this product had a strong smell for a temporary color. Also, I lost A LOT more hair than usual after coloring and continued to have LOTS of hair breakage. I had to cut a several inches off my hair in hopes to improve the quality. I can't be completely sure it was this product that did this but to be on the safe side I will most likely never use it again.
Mandy - We’re truly sorry to hear that you experienced hair breakage following your color application. We have reached out to you to discuss your hair color needs and how we can further assist you, per our Satisfaction Guarantee.
POSTED BY:
Angela S.
March 25, 2016
WOULD NOT cover the grays
POSTED BY:
Angela S.
March 25, 2016
NO matter how many times i used this product, it WOULD NOT cover my grays.
Also, I very clearly CANCELLED ANY FURTHER hair color shipments from you, just a couple of weeks ago.
I tried your product at least three times, it didn't work for me. NO hard feelings, just goodbye.
Thank you,
Angela
Angela- Thank you for sharing your feedback with us. We apologize that your hair color applications have not been providing the best gray coverage. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Caroline L.
March 24, 2016
Didn't cover my grey
POSTED BY:
Caroline L.
March 24, 2016
I am not very happy with this product I followed the instructions exactly but needed to colour my hair again in 3 weeks as it didn't cover my grey the way it should have.
We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and processed a reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Jaime A.
March 24, 2016
This is a waste
POSTED BY:
Jaime A.
March 24, 2016
My "custom" hair color gives the same result as a $2.50 box of color from the store. I turned off the auto delivery option and delayed the next 2 shipments but they were sent anyway so the company could charge my account. Such a scam.
Jaime - We're sorry that your color results did not turn out as you expected. Upon reviewing your profile, we see that when you turned off the Hair Color Plan, unfortunately, the order had already placed. Upon contacting us, one of our representatives confirmed your Hair Color Plan was suspended and refunded you for your most recent order. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Polly D.
March 24, 2016
Lighter?
POSTED BY:
Polly D.
March 24, 2016
The color was darker than I like. I would like something lighter but not brassy, especially for the summer.
Polly - We apologize that your most recent formulation came out darker than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order. If your colorist has any questions, they will contact you directly. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Karen S.
March 24, 2016
Cancel all future shipments
POSTED BY:
Karen S.
March 24, 2016
Please cancel all future shipments and unsubscribe me immediately. Thank you! Karen Schwarcz 3/22/16
Karen - We're sorry to hear that you would like to cancel your Auto-Delivery services. As you requested, both your Made For You Hair Color Plan and Match-Up have been suspended. One of our representatives will be reaching out to you shortly to discuss how we can best assist you. Again, we apologize that you wish to cancel your services.
POSTED BY:
Krysta P.
March 24, 2016
Not a fan
POSTED BY:
Krysta P.
March 24, 2016
This colour looks like my normal box dye after about 8 weeks. The roots are a way different colour and appear grown out from the rest of the brown with a red tint hair. It was so much work to do both roots and body, I wish I could have had only a single colour. By having roots and a body colour, I feel like theres more room for error (like having Orange roots and brown body). I'm pretty disappointed and can't wait until I can change to a colour I actually like. The main colour is way too dark, and not red enough like I asked for. I feel like the stylist ignored my request and sent what she felt was best, because at least my Mom likes the colour, it's basically my natural hair but darker. Did I mention I'm not happy?
Krysta- We apologize that you are unsatisfied with your colour results. Since the colour turned out darker than you expected and not as red, one of our representatives has reached out to you to discuss your hair colour needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
DeDe H.
March 24, 2016
Custom Hair color
POSTED BY:
DeDe H.
March 24, 2016
I generally am happy but last time I used it , it didn't seem cover the gray as well. Can you change my formula to more gray coverage on the next shipment. Thanks
DeDe - We’re sorry your most recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Shaurette R.
March 24, 2016
Not impressed
POSTED BY:
Shaurette R.
March 24, 2016
I didn't feel like it covered roots very well. I plan on leaving it on longer then recommended next time before I get upset
Shaurette- We’re sorry to hear that your hair color did not provide the best gray coverage as expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
Victoria - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Marcie H.
March 24, 2016
My hair color
POSTED BY:
Marcie H.
March 24, 2016
the color is not the glow it was, it seems now it is a ashen color. Its lost that golden glow. My hair is completely white now with just a dark underneath at base of neck, I'm still fighting the all white look I hate it, please help.
Marcie- Thank you for sharing your feedback with us. We apologize that your recent hair color application was not 100% satisfactory. Your colorist will be reaching out to your shortly in regards to this issue to hopefully reformulate your color to better suit your needs. Again, we apologize you were dissatisfied with your hair color.
POSTED BY:
Amber H.
March 24, 2016
Disappointed
POSTED BY:
Amber H.
March 24, 2016
I loved my 1st bottle..It lasted 4 months!! My 2nd bottle only lasted 4 wks and my 3rd only 3 wks. Truly disappointed! !!!
Amber - We apologize that your most recent color results faded faster than you expected. Since you were unhappy, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that provides longer lasting results.
POSTED BY:
Julie M.
March 24, 2016
Sadly disappointed
POSTED BY:
Julie M.
March 24, 2016
I was very excited to get your product but was sadly disappointed. I actually had to recolor my hair 3 weeks after using your product and yes, I followed your directions with the exception of leaving the color on an additional 5 minutes.
Julie- We’re sorry that you were disappointed by the coverage if your hair color application. Since you have expressed that you were unsatisfied with our product, a member of our Color + Care Team has gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Heather C.
March 23, 2016
Not as specific as they claim
POSTED BY:
Heather C.
March 23, 2016
I was really disappointed. I wanted a warm auburn color. I got dark brown. I gave all my information and it still didn't come out right.
Heather - We are sorry that your hair color turned out darker than you expected. We've reviewed your profile and see that a representative has reached out to you to discuss how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were disappointed with your color. We hope to work with you to provide a formulation that will deliver your desired results.
POSTED BY:
Sarah K.
March 23, 2016
Too dark
POSTED BY:
Sarah K.
March 23, 2016
Thankfully, I followed the directions, and I waited to pull the color to my ends, but I was hoping for a nice subtle dark brown, but my hair is black. I'm hoping I will be able to fix it without major correction or having to have two tone hair until it grows out.
Sarah - We apologize that your color results were darker than you anticipated. A member of our Color + Care Team has reached out to you to disucss tips to lighten your hair as well as how we can best suit your needs, in accordance with our Satisfaction Guarantee. Again, we are sorry that you were unhappy with your experience and hope to provide you with a solution.
POSTED BY:
Nicole P.
March 23, 2016
Oh no
POSTED BY:
Nicole P.
March 23, 2016
I'm going to call, but in the meantime I'm so disappointed. The color is very red, not brown at all, with almost pink undertones. I hope I can get this fixed as I've heard nothing but good about this company. I'll be calling tomorrow.
Nicole - We’re sorry to hear that your color results had unwanted, uneven copper tones to it. We’d love to remedy this by sending you a complimentary reformulation, per our Satisfaction Guarantee. We see that you've been in correspondence with your colorist, who will create your reformulation to tone down those warm tones. Again, we apologize that you were disappointed with your results.
POSTED BY:
Michelle Y.
March 23, 2016
much darker than expected
POSTED BY:
Michelle Y.
March 23, 2016
was hoping for a warm chocolate, I feel this is much darker than I had hoped for more like semi-sweet dark chocolate. Most people think I colored my hair black its that dark. It looks ok though and the grey is well covered and I wanted my prior red colorings to be gone and that is better, no red anymore.
Michelle - One very important and unique benefit of our service is that we can adjust your personal formulation. If you decide that you would like your color further adjusted, tell us in the comment section of your profile and we’ll adjust your formulation to a color that better suits your needs.
POSTED BY:
Claudia C.
March 23, 2016
Wasn't what I expected
POSTED BY:
Claudia C.
March 23, 2016
I had written to the color specialist about my previous color with them having too much of an orange undertone and the new one I was sent was just the same.
I'm very dissatisfied. I will not be reordering.
Claudia- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Lissette M
March 23, 2016
good
POSTED BY:
Lissette M
March 23, 2016
I love the color as my goal is to lighten my hair and I know it's a process but what I found with this custom color is that it did not cover my grays.
Lissette - We're sorry that your most recent formulation did not meet your expectations. Upon reviewing your profile, we see that your colorist has adjusted your formulation and hope this color better suits your needs. Again, we are sorry that you were not 100% happy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Sarah C.
March 23, 2016
Didn't last this time at all :(
POSTED BY:
Sarah C.
March 23, 2016
Love the color, hated that it only lasted a week and didn't cover my grey :(
Sarah - We’re sorry to hear that your hair color did not provide sufficient gray coverage and faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting coverage. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Sheri H.
March 23, 2016
Too dark!
POSTED BY:
Sheri H.
March 23, 2016
I love this hair color line, but wish you could make the shade a little lighter for me as asked.
Sheri - We apologize that your last application did not turn out as you expected. We truly value everything our clients say and will take your comments into consideration. Upon reviewing your profile, we see that your colorist recently adjusted your color. Once you have tried your hair color we would love to hear your feedback.
POSTED BY:
Gloria F.
March 23, 2016
Great gray coverage
POSTED BY:
Gloria F.
March 23, 2016
I did get full coverage on my gray hair; however, I did not get any red tone which besides the gray coverage that is what I was aiming for. I tried two different compounds and neither of them have worked to achieve the reddish tone in my hair. I might just stay with the soft black for gray coverage.
Gloria - We're sorry our previous custom color blends did not have enough of a visible red tone. We see that one of our expert colorists has already reached out to you to formulate a new color to remedy this. We look forward to hearing your thoughts on this new color soon!
POSTED BY:
Kathleen B.
March 23, 2016
1st time coloring with esalon
POSTED BY:
Kathleen B.
March 23, 2016
the coverage was ok on the strand test but the color was too dark to complete a full coverage. My current color is a few shades darker than blonde and I'd want to stay in that family
Kathleen- Thank you for your review. We’re sorry that both of your color formulations came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so a member of our Color + Care Team will be reaching out to you shortly to assist you further.
POSTED BY:
50ish
March 23, 2016
color doesnt last long :(
POSTED BY:
50ish
March 23, 2016
When I first tried this product I was happy with the color. Now the color just doesnt last long.
50ish - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to work with you to provide a color that will better suit your needs.
POSTED BY:
Marlo F.
March 22, 2016
Didn't like at all.
POSTED BY:
Marlo F.
March 22, 2016
I asked for super light blonde it was NOT!!! How do I go about cancelling next order? Not happy
Marlo - We're sorry that your color did not deliver the results you were expecting. Because you were unhappy with your color, a member of our Color + Care Team has suspended your Hair Color Plan and processed a refund for your most recent color. Again, we apologize that you're dissatisfied with your results.
POSTED BY:
kristie R.
March 22, 2016
Color
POSTED BY:
kristie R.
March 22, 2016
I gave only 2 star because the colour came out with 3 different colours of red. I went to my hair styles to correct. My hair is more brown not red or Cooper. I do not like.
Kristie - We're truly sorry that your initial color application did not provide the experience you expected. Upon reviewing your profile, we see you shared detailed feedback with us and our colorists adjusted your formula into a color you now love. We're excited you found your perfect look!
POSTED BY:
Maria T.
March 22, 2016
Didn't quite get the gray
POSTED BY:
Maria T.
March 22, 2016
I like the color that was sent to me, but the whole point of coloring my hair was to cover the gray right at the front top of my hair, it covered some, but not all and I can still see it. I made sure to ask for color for hair that doesn't take color well, but it still didn't take. Not sure if I want to touch up. It says it will be sending me touch up for my ends, but it's my roots that have gray...
Maria- Thank you for sharing your feedback with us. We apologize your color did not provide the best gray coverage. We have reviewed your account and see that a representative of our Color + Care Team has reached out to you regarding this matter. We have added a free order credit to your account so that we can provide you with a color to better suit your needs. Again, we are sorry that your gray coverage was not 100% satisfactory.
POSTED BY:
Mary Ellen W.
March 22, 2016
Loved the color and how it made my hair feel
POSTED BY:
Mary Ellen W.
March 22, 2016
The color is lovely and very close to my natural color. Love the shine too!! My only complaint is it fades after 2 -3 weeks even washing with color safe shampoo. my very few greys are slowly becoming visible again NOT at the root, but the actual strand of hair. The color lightens after 2-3 weeks. Wish it had better staying power.
Mary Ellen - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Diane R.
March 22, 2016
Great color, not on gray
POSTED BY:
Diane R.
March 22, 2016
I love the color, it doesn't cover gray well. It washes out in a few weeks.
Diane - We’re sorry that you were unhappy with the gray coverage results after adjustments were made based on your feedback. We have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
Shelby - We apologize that your results were not lasting as long as you expected. We see that you've reached out to your colorist and we have made adjustments to your custom formula. We look forward to seeing your results!
POSTED BY:
Kelly C.
March 22, 2016
I liked my previous color better :(
POSTED BY:
Kelly C.
March 22, 2016
I waited to try this color until 2 days ago, because I have been busy, but also because I was a little nervous!
It is darker, but it also has a reddish tint to it.
I have had a couple of people refer to me as a "redhead," which I do not like.
I do not like this color very much, and would much rather have my previous color to re-color my hair. Probably as soon as possible.
I REALLY don't like red in my hair. :(
I am fairly certain I have mentioned this before, and asked for no red please!
Thank you.
Best,
Kelly
Kelly - We apologize that your results came out differently than you expected. Upon reviewing your account, we see that you reached out to your colorist, who was then able to send you an adjusted color based on your comments. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Emily N.
March 22, 2016
Uneven, faded quickly
POSTED BY:
Emily N.
March 22, 2016
This hair color was uneven, it faded quickly, and splotchy, some areas are still light redish brown while other areas are a deeper red. Very disappointed
Emily - We’re sorry that your hair color came out uneven. We’d love to remedy this by sending you a complimentary reformulation to provide more even results. We have reached out to you with instructions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope you consider using our service again in the future.
POSTED BY:
Sushma C.
March 22, 2016
Has the formula changed?
POSTED BY:
Sushma C.
March 22, 2016
I have been using eSalon for over a year and have been happy, however this time the colour left me feeling I had poured crude oil on my hair. It was a horrible consistency and really hard to get out. My hair looked OK after the colour. Not sure about doing it again.
Sushma- We’re sorry that you were unsatisfied with this last hair colour application We reviewed your account and see that a member of our Colour + Care Team has reached out to you to discuss your hair colour needs and how we can best assist you. Again, we apologize that you were dissatisfied with this recent application.
POSTED BY:
Amy N.
March 22, 2016
Not the best for grey coverage
POSTED BY:
Amy N.
March 22, 2016
Doesn't last very long and has a reddish hue. Price is okay and it's convenient .
Amy - We are glad that our color is convenient for you and we're sorry that you had been unhappy with your results. We see that you reached out to your colorist with your concerns, who then reformulated your color for better results. We value every client, and are committed to delivering the perfect color and coverage for you!
POSTED BY:
Amy S.
March 22, 2016
Not exactly what I wanted
POSTED BY:
Amy S.
March 22, 2016
Was looking to brighten up my hair so that it wasn't so blatantly dyed. But...it looks the same.
Amy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Susan F.
March 22, 2016
Seems to dry it out and fade too fast
POSTED BY:
Susan F.
March 22, 2016
My ends have felt drier since using this product, and I notice the overall color fades too fast...even though I only wash every 3 days and use color safe products. It is nice having it home delivered though! And the customer service is great!
Susan - We’re sorry that your hair color has faded faster than you've expected and also left your hair feeling drier. We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
Bonnie J.
March 21, 2016
THE SMELL WAS HORRIBLE I COULDN'T EVEN USE IT
POSTED BY:
Bonnie J.
March 21, 2016
I was excited to find a new way to color instead of using a salon but was so disappointed when I tried using this color. THE SMELL WAS HORRIBLE I COULDN'T EVEN USE IT. I threw it all away. Bummer guess it's back to the salon. This product total waste of my money and time. Total fail but nice box.
14 of 16 people found this review helpful. Did you?
Bonnie - We're sorry to hear that you felt our product's odor was too strong. While our Permanent hair color contains ammonia, which some believe has a strong smell, eSalon and other experts believe that it is a safer and a better choice than the substitutes that some other hair color companies use, such as Ethanolamine. Upon reviewing your profile, we see that a representative has processed a refund for the cost of the color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Patricia L.
March 21, 2016
Light brown hair color
POSTED BY:
Patricia L.
March 21, 2016
I was very disappointed with this product. The color was way too dark for light brown and my hair was very dry after the process. I will not use this hair color product again.
Patricia - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, one of our representatives has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we're sorry that you were unhappy with your results and hope to help you with this matter.
POSTED BY:
Linda L.
March 21, 2016
Would not use again. Horrible brassy colour.
POSTED BY:
Linda L.
March 21, 2016
Not happy with the colour, greys not covered and dark ends, looks very cheap and I have to wait to get it done professionally.
Linda - We’re sorry that you were unhappy with the coverage and results of your order. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Jennifer H.
March 21, 2016
DON'T LET ESalon CHOOSE YOUR COLOR
POSTED BY:
Jennifer H.
March 21, 2016
I highly recommend you DO NOT allow esalon to change the color you originally selected, they do not know what they are doing. This so called amazing product ruined my hair. I wanted RED CHOCOLATE but instead got BLACK with a hint of purple.
Jennifer- Thank you for your review. We’re sorry that your color formulation came out darker than you were expecting. We have reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
----
March 21, 2016
Not for me
POSTED BY:
----
March 21, 2016
I appreciate the effort eSalon puts by offering this product. However it did not work on my hair as I expected, honestly it even looks like I never dyed it, looks pretty the same color I had before, it just covered the roots and that´s it.
I wanted it to look as in the picture but unfortunately it did not work. I am not willing to try it anymore.
That´s why I would like the team to cancel my future orders. Thanks.
We apologize that your hair color did not turn out as you expected. Because you were unhappy with your experience, one of our representatives has reached out to you to discuss your hair color needs and how we can best assist you. We hope to work with you to provide a color that will better suit your needs.
POSTED BY:
Leslie G.
March 21, 2016
Doesnt cover gray
POSTED BY:
Leslie G.
March 21, 2016
This is my second order. This new formulation was put on just as the instructions said to do and the results are very disappointing. I put the color on around my temple areas first then along the roots etc. Did not use the entire bottle as you said not to put in anywhere other than my roots so it would not be too dark. Well it covered my roots along the scalp and that was it. I left it on for 35 min. and the first sections I did around my face are still white. Not at all happy that I paid $25 for hair color that does not do even as good as store bought brands. I was going to cancel after my last order but oh no you had to keep me as a customer and try a new formulation. Well not this time. I am done with eSalon. My only regret is I paid you over $50 for the last 2 hair colors and got no satisfaction. You should have to refund my money for both.
Leslie - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
L B.
March 21, 2016
Not for me
POSTED BY:
L B.
March 21, 2016
The hair color made my hair very dry. After coloring and using the conditioners my hair felt like straw.
Linda- We’re sorry that your hair felt drier than normal after your hair color application. Since you were unhappy with your experience, we have reached out to you to discuss your hair color needs per our Satisfaction Guarantee. We hope to work with you to provide you a color that will provide you with hair that feels and looks it's best.
POSTED BY:
viktoriya H.
March 21, 2016
Irritated itchy scalp, brass color. I cancelled the membership, at least I aske
POSTED BY:
viktoriya H.
March 21, 2016
Itchy scalp, brass color. I cancelled the membership, at least I askedon't to, why am I still getting this????
Viktoriya - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, a representative refunded you for your most recent color. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Deirdre H.
March 21, 2016
Only ok, but easy.
POSTED BY:
Deirdre H.
March 21, 2016
The color was easy to use. The brown in the color was a bit dull. It made my hair have a dull and strawlike appearance.
Deirdre - We apologize that your results looked dull and dry. For optimal moisture and shine after your specific application, we recommend taking the leftover mixed color into the shower, per your Personalized Instructions. Massage this in thoroughly from root to tip, until it feels creamy, before you rinse. We hope this information is helpful and look forward to seeing your results!
POSTED BY:
marguerite N.
March 21, 2016
just ok
POSTED BY:
marguerite N.
March 21, 2016
I didn't find it to be all that I expected. I may try again with a different color....
Marguerite - We're sorry that your most recent color order did not meet your expectations. Since you were unhappy, one of our representatives has credited your account with one complimentary color credit, per our Satisfaction Guarantee. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide a color better suited to your needs.
POSTED BY:
Rhonda G.
March 21, 2016
convenient, but is it worth it?
POSTED BY:
Rhonda G.
March 21, 2016
I Like the convenience of eSalon But I'm not sure the coverage is lasting. A week after I color I feel like the grays are coming out and the color is fading. Not sure if I will continue.
Rhonda - Thank you for your feedback. Upon reviewing your profile, we see we passed your feedback onto your colorist when you made this review and were able to adjust your color for great results! Thank you again for reaching out, and we hope to continue helping you find hair perfection!
POSTED BY:
armelle P.
March 21, 2016
Too dry !!
POSTED BY:
armelle P.
March 21, 2016
Despite of its nice color this product is too too dry and hard for my hair.. now my hair are very damaged..
Armelle - We’re sorry that you were unsatisfied with the results of your custom color and that it left your hair feeling very damaged. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color formula that better suits your needs.
POSTED BY:
Pat R.
March 20, 2016
I do not like this hair color at all!!!!!
POSTED BY:
Pat R.
March 20, 2016
It washes out with the first washing. Take me off the reorder list!!!!!!!
23 of 26 people found this review helpful. Did you?
Pat - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color with longer lasting results.
POSTED BY:
vickie O.
March 20, 2016
wrong color
POSTED BY:
vickie O.
March 20, 2016
I ordered wrong, was my fault, but gave me time to think and I don't want to color my hair.
Vickie - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Tanya B.
March 20, 2016
Did my color change?
POSTED BY:
Tanya B.
March 20, 2016
This last batch looks different from the previous batches. All I needed to do was a root touch up and noticed the color is different than the previous batches I have received. I really like the previous batches because it showed less red. Now, the redness is back. It was noticeable when I blow dried my hair. The red was very noticeable. I included a picture of what it looked like previous to the last batch (hair is curled) and what it looks like after the last batch (2 pictures. after blow drying).
Tanya - We apologize that your most recent formulation did not deliver the results you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order to better suit your needs. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will provide the results you're looking for.
POSTED BY:
Regine V.
March 20, 2016
The color has a purple overtone
POSTED BY:
Regine V.
March 20, 2016
Hello
After speaking with your representative I thought she understood what I wanted the color I ordered was dark Auburn and what I got was a brown/black with purple overtones. From what I can remember none of the photos sent show me with brown/black hair. This is my natural color but not what I wanted, it should have been Dark Auburn with reddish overtones. To me this is what it is and in speaking with your rep I thought I conveyed this. I've suspended till May with a possibility of cancellation. Oddly enough the store bought kinds have always given me the right color but don't stay as long. I was given a good recommendation from Terlyn Nowell love her color. What happened to mine? I'm reachable at 310-803-3693, Regine Vavasseur.
Regine - We're sorry that your hair color did not meet your expectations. Upon reviewing your profile, we see that a representative has reached out to you to discuss how we can best assist you, per our Satisfaction Guarantee. We look forward to working with you to create a reformulation that will better suit your needs.
POSTED BY:
Rammie F.
March 20, 2016
It's ok..
POSTED BY:
Rammie F.
March 20, 2016
It was too harsh for my hair first of all. The base color was too dark, and the cooper tones were not strong enough.
Jo Ann - We’re sorry to hear that your color came out darker than you expected. We have received your request for a lighter shade that you left by logging in to your account. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation based on your feedback.
POSTED BY:
Aneysa S.
March 19, 2016
Root color
POSTED BY:
Aneysa S.
March 19, 2016
It didn't light up my roots they are still dark brown and the underneath roots
Aneysa - We apologize that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit, per our Satisfaction Guarantee. Then, once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Mary M.
March 19, 2016
Very Upset and UnHappy
POSTED BY:
Mary M.
March 19, 2016
After receiving my order I was so excited to color my hair. But the end results wouldn't make me feel the same. My roots turned orange yet the rest of my hair would remain the brown it was before. I am in tears thinking about the results. The cost to fix this mess is going to prove to me that $14.95 was a HUGE mistake. I want a FULL refund!!!!
Mary - We’re sincerely apologize that your roots turned an uneven, unwanted orange color. We have reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Bridget G.
March 18, 2016
Custom Hair Colour
POSTED BY:
Bridget G.
March 18, 2016
I find it hard to rinse the hair colour from hair after the application. It remains greasy at the neck line, after using the shampoo and conditioner supplied. This time after a week, it was still greasy. Why?
Bridget - We’re sorry that your hair color application left your hair feeling gummy. A member of our Color + Care Team has reached out to you to provide further assistance. We hope to work with you to provide a solution that addresses your needs.
POSTED BY:
Carin S.
March 18, 2016
I did not care for this product
POSTED BY:
Carin S.
March 18, 2016
The product left my hair greasy and awful looking. The color is off too.
Carin - We apologize that you were unsatisfied with the results of your custom color and that it left your hair feeling greasy. Since you were unhappy with your results, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
Lorraine - We’re sorry to hear that your hair color faded faster than you expected and left your hair feeling dry. We have received your request for longer-lasting results. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Nikita G.
March 18, 2016
Gray hair returns
POSTED BY:
Nikita G.
March 18, 2016
This batch was requested because I needed a stronger gray hair coverage. My gray hair began to show five days after I colored it. I'm disappointed because I thought eSalon would be better than the store bought color and I thought that because it was supposed to be a custom color that it would last longer than 5 days.
Nikita - We’re sorry to hear that your hair color did not offer the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide increased gray coverage. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit as well as discuss your reformulation. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Kelli W.
March 17, 2016
Custom color
POSTED BY:
Kelli W.
March 17, 2016
My color was too dark and it only lasted 2 weeks. It didn't cover all my gray. I was very disappointed.
123 of 126 people found this review helpful. Did you?
Kelli - We apologize that your hair color was too dark and faded faster than you expected. We would love to send you a complimentary reformulated color that will provide longer lasting results, per our Satisfaction Guarantee. So we have credited your account for one complimentary hair color order. A member of our Color + Care Team has reached out to you with directions on how to redeem this credit. Again, we're sorry you were unsatisfied with your results and hope to create a color formulation that can better suit your needs.
POSTED BY:
Maria H.
March 17, 2016
Color did not meet expectations and faded fast
POSTED BY:
Maria H.
March 17, 2016
The instructions were easy to understand and I had a cosmetician apply, but the color wasn't what was expected and faded within 2 days. Not a good experience
Maria - We're sorry to hear that your color did not turn out as expected and faded faster than you anticipated. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. A representative has reached out to you with directions to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Julie M.
March 17, 2016
too orange
POSTED BY:
Julie M.
March 17, 2016
Hi, I asked for a revised formula to cover gray better and cut down the brassiness. My new formula was medium blonde with gold. I think I might need something with less gold as it comes out orange looking on me, especially outdoors. Thanks. Please send next adjusted haircolor at the end of April.
Julie - We’re sorry to hear that your color came out with more orange tones than you expected. We have received your request for reduced golden tones. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. As you requested, we have also adjusted your delivery schedule for your next order. We look forward to crafting your custom reformulation.
POSTED BY:
Tina T.
March 17, 2016
Not what I ordered....
POSTED BY:
Tina T.
March 17, 2016
I ordered black hair color with visible blue highlights. I got straight black hair color, you can't see any blue at all anywhere in my hair. Was supposed to receive an application brush with my order. The brush was not sent to me. I could have just went to walmart and got the color I wanted for cheaper. Now I am stuck with something I didn't want. Very bad company.
Tina - We apologize that you were disappointed with your color results. Since the color did not have the blue tones that you expected, one of our representatives has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we're sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
Jennifer W.
March 17, 2016
Could be better for grey coverage
POSTED BY:
Jennifer W.
March 17, 2016
I have to say I was disappointed. It's OK but after the hype I wasn't impressed with the following factors:
* Ease of use - it as runnier and messier than what I'm accustomed to
*Hair condition - it was OK until I shampooed then it felt and looked very dry
*It did very little for grey coverage - my hair still looked like it needed dying immediately after the colour treatment
*Dull colour - I was expecting something rich and glossy with a stronger copper/golden tone but it looks like a flat brown which maybe isn't helped by how dry it made my hair.
Jennifer- Thank you for sharing your feedback with us. We are sorry to hear that your eSalon hair colour was not 100% satisfactory. Since the colour did not turn out as you expected, a member of our Colour + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
sandra B.
March 17, 2016
Grey started to show after a week
POSTED BY:
sandra B.
March 17, 2016
My hair took the colour really well, but after a week I could see grey strands forming around my hairline. Luckily having Afro-Caribbean my scalp is hidden and therefore the grey is not noticeable unless parting my hair.
Sandra - We’re sorry to hear that your gray coverage faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Melanie D.
March 17, 2016
Specified no purple tones in a copper color.
POSTED BY:
Melanie D.
March 17, 2016
Received copper color with purple tones. I really wanted to love this service and product. Turns out the "custom" color is not exactly custom.
Melanie - We’re sorry that you were disappointed by the results of your color application. Since you expressed that you were unsatisfied, one of our representatives reached out to you and offered to refund you for the color or process a complimentary reformulation, per our Satisfaction Guarantee. As you had requested in your reply, we processed the refund. Again, we apologize that you were unhappy with your experience.
POSTED BY:
val D.
March 17, 2016
Great color but gray hair still visible and left a mess
POSTED BY:
val D.
March 17, 2016
Color came out great and I appreciated receiving the extra processing kit as I have long ombre hair and will need to touch up but none of my grays changed color. Also the dye pretty much stained everything in my bathroom which was not great for me since I am in a rental apt.
Val - We are glad your color came out great, but sorry to hear it did not cover your grays. We've notified your colorist that you need adjustments for your next order, and look forward to seeing your results. Additionally, we will be reaching out to you shortly to offer guidance on cleaning up stains. We value every client's experience, and we look forward to improving yours.
POSTED BY:
Mindy E.
March 17, 2016
Not for me
POSTED BY:
Mindy E.
March 17, 2016
This color is nice however it is way too dark for me, I am trying to get more of a med. blonde with an icy tone (8.24) I believe is the color number. will not use this dark color again. it is ment for someone of darker complection
Mindy - We're sorry that your color came our darker than you were expecting. We've received your comments requesting a lighter shade with an icy tone. Your colorist will review these comments and adjust the formulation and/or instructions for your next hair color order. If your colorist has any questions, they will contact you directly. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Ailene F.
March 16, 2016
No better than walmart
POSTED BY:
Ailene F.
March 16, 2016
The dye is no better than any cheap hair color I've ever bought. My hair is now dry and unhealthy, and hardly changed in color.
Canceling my subscription.
22 of 24 people found this review helpful. Did you?
Ailene - We're sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, a member of our Color + Care Team has gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Jan K.
March 16, 2016
I really want to know how to get this dark color out.
POSTED BY:
Jan K.
March 16, 2016
We were getting to the light copper color I wanted till the last mix. My hair is a dark auburn not at all what I wanted. How do I get this color out? I liked the other colors and we were almost at the color I wanted. Please let me know how to get this very dark color out
We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Melissa C.
March 15, 2016
Burned scalp, smell is horrid!
POSTED BY:
Melissa C.
March 15, 2016
My head is still itching and just not the same. The smell was unbelievably strong. I only had a couple greys and covered them up for about 2 weeks maybe. Colour was fine, and easy to apply.
Melissa - We're truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you've experienced an allergic reaction, a representative has refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a restful recovery.
POSTED BY:
Kristen C.
March 15, 2016
Couldn't get color right
POSTED BY:
Kristen C.
March 15, 2016
Three strikes. I tried three times and I was careful to explain each time what I was looking for. Natural medium brown hair with a natural reddish tint. I end up with purple, bright copper or my latest look, Ronald McDonald Red. I am not a happy camper. A 40 year old does not want to walk around with drastic bright unnatural looking hair!!!! I'm done.
Kristin - We're sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, a member of our Color + Care Team has gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
POSTED BY:
linda C.
March 15, 2016
color
POSTED BY:
linda C.
March 15, 2016
I wish I could get some of the red color out of my hair and make it more blonder....plus my hair does not look healthy anymore?...what can bring back the shine?
Linda - We're sorry to hear that your hair's appearance seems different than usual. We have passed your color change request and questions onto your colorist, who will be reaching out to you soon. We look forward to assisting you further!
Djuana - We're sorry that your most recent formulation did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for a lighter brown color. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Carol K.
March 15, 2016
Not lasting
POSTED BY:
Carol K.
March 15, 2016
I just colored by hair on March 10th and have noticed that the gray is already showing and it has only been 5 days. It is not covering the gray in the front of my hair. I leave it on for the 40-45 minutes.
Carol- We apologize that you were disappointed by the gray coverage of your hair color order. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
BRENDA D.
March 15, 2016
MY COLOR
POSTED BY:
BRENDA D.
March 15, 2016
AFTER A COUPLE WASHINGS MY ROOTS WAS TURNING RED WITH DARK HAIR.
Brenda - We're sorry that your roots were turning red. We see that your colorist reached out to you when you brought this to our attention and gave you advice for an optimal color application. We will also be adjusting your color formula in your next order to reduce the redness. We look forward to seeing the results!
POSTED BY:
Rose M.
March 14, 2016
Color faded in a week
POSTED BY:
Rose M.
March 14, 2016
Over all I was very disappointed. Thecolor was great however within a week it was already starting to fade and by the end of week two I couldnt wait to pick up a box of color at the store & redo it. It had completely wased out & didn't look like I had even colored my hair. Before you ask I followed directions exactly & let color on the recommended time.
39 of 41 people found this review helpful. Did you?
Rose - We're sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
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