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Carol - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, a member of our Color + Care Team has gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
POSTED BY:
mary O.
April 7, 2016
Dark blonde hair color
POSTED BY:
mary O.
April 7, 2016
I still am getting reddish roots. It used to be perfect when I first started. If it isn't corrected by the next order I will have to cancel and use a different product.
Mary - We’re sorry that your recent formulations have resulted in unwanted red tones at your roots. We see that your colorist has reviewed your comments and will adjust the formulation and/or instructions for your next hair color order for reduced red tones. If your colorist has any questions, they will contact you. We look forward to crafting your reformulation and hope to create a shade that will provide your desired results.
POSTED BY:
Michelle P.
April 7, 2016
Not the color I expected !!!
POSTED BY:
Michelle P.
April 7, 2016
Although I like the color it's not the color I was hoping for or the color I was expecting based on the questions and my color choice. I was expecting a more red no brown.
Michelle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Linda D.
April 7, 2016
Great Color
POSTED BY:
Linda D.
April 7, 2016
Covered all the gray hair. Though the color turned out darker then I wanted. Other then that I love the product
Linda - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Jaime C.
April 7, 2016
Nice color, didn't cover grays
POSTED BY:
Jaime C.
April 7, 2016
I liked the color and I liked how soft my hair was after coloring. I only have a few gray hairs, so I put that in my profile. But the color didn't work on the gray I have and that was the reason I bought the color in the first place.
Jaime- Thank you for taking the time to share your feedback with us. We’re sorry that your hair color did not provide the coverage you were looking for. We see that your colorist reviewed your comments and adjusted the formulation to deliver results better suited to your needs. We look forward to hearing your feedback on future orders.
POSTED BY:
Elena G.
April 7, 2016
Bottle came leaking. Color too dark.
POSTED BY:
Elena G.
April 7, 2016
Hi! I decided to try esalon cause I dont have time for real salon now that I have a newborn. My husband received the package and left it on the floor by the entrance. First I noticed the stain on a box. After opening I saw that the small bottle was leaking and everything was in black liquid. There was a stain on the floor too! Anyway I used the product cause I was past due for the hair colour. I requested Dark Brown, but colorists changed it to darkest brown. I was notified of the change but was given only 1 day to react. I have a small baby so I'm slow with response, I replied one day after wanting to keep the color i initially ordered but it was late and the shipment was out. I used it yesterday, my bathroom is in stains. I have black stuff falling off my head to my pillow. Its been years since I did hair color myself at home so stains all over is a drawback compared to salon experience. It did cover grey hair, the roots appear darker than then the rest of my hair though, hopefully it will lighten up with sun and washing. The box is nice,stain guard and stain removal are great add-ons. If you are skilled to do it yourself and not mess everything in your house then you can try it. I do prefer real salon experience but may use the eSalon a few more times in the future.
Elena- Thank you for taking the time to share your feedback with us. We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation to deliver results better suited to your needs. We look forward to hearing your feedback on future orders.
POSTED BY:
Dianne S.
April 7, 2016
Stil brassy
POSTED BY:
Dianne S.
April 7, 2016
Color still appears brassy when color starts to grow out even though it has been reformulated.
Dianne - We apologize that your recent formulation turned out brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order to ensure reduced brassiness. Again, we're sorry you were unhappy with your last order and hope to create a color that will better suit your needs.
POSTED BY:
Zelimar S.
April 7, 2016
Good product but...
POSTED BY:
Zelimar S.
April 7, 2016
When I decided to buy your product I expect that my hair color will be similar as the color I choose in your page. But I have the same color that I had before use your product. Really I was hoping that my hair was lighter and redish.
I like the product but i would like that you could give me a recommendation related to wich of your product i have to considered to get the redish tone that I am looking for.
Zelimar- Thank you for contacting us and sharing your feedback. One unique benefit of our service is that we can adjust your personal formulation. We have gone ahead and reached out to you to see how we can best assist you to get your desired color. We want to make sure that we provide you with the best level of service!
POSTED BY:
Debra H.
April 6, 2016
color doesn't last
POSTED BY:
Debra H.
April 6, 2016
I love the color and how it makes my hair soft , but it does nt last. I m disappointed in that. I've been telling all my family and friends about his I love ylthe way it makes my hair feel but not happy with the longevity on the coverage of my roots.
Debra- Thank you for sharing your feedback with us. We apologize that your hair color has not provided the coverage you have been looking for. We have received your feedback and have adjusted your formulation accordingly. You can always let us know whenever you need a color modification to achieve your desired results!
POSTED BY:
Salena K.
April 6, 2016
Color is pretty
POSTED BY:
Salena K.
April 6, 2016
Damaged my hair, when I rinsed the color out, I also got clumps of hair. I will not be buying from this company again!
Salena - We sincerely apologize that you experienced hair loss that could have been caused by our product. We see that we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results.
POSTED BY:
Cheri P.
April 6, 2016
Film on Hair
POSTED BY:
Cheri P.
April 6, 2016
It felt like there was a thick film on my hair, which made it look like I hadn't washed it in a long time. I had to wash my hair 4 times to get rid of the heavy oily look. The color was perfect....I just didn't like the feel of my hair afterwards.
Cheri- Thank you for sharing your feedback with us. We’re sorry that hair color left your hair feeling greasy. This feeling is most likely caused by residual color still coating your hair and/or scalp.To remove this coating, we suggest using a clarifying shampoo. We recommend Purify and Replenish Deep Cleanse Shampoo from TRESemme, available online or in your local discount store. This deep cleansing color-safe shampoo is specifically formulated to cleanse any unwanted residue from your hair, leaving it feeling fresh and clean.To avoid this from happening in the future, we recommend massaging the color at your scalp prior to rinsing. This will help loosen residual color and prevent staining on the scalp.
POSTED BY:
Bri M.
April 6, 2016
Brightness
POSTED BY:
Bri M.
April 6, 2016
It wasn't as bright this time, but it may be because I didn't use the gloss on the ends, I wish I didn't have to every time
Bri- Thank you for sharing your feedback with us. We see that your colorist has addressed your hair color concerns. You can always request a color modification in your eSalon account at any time! We are always here to help!
POSTED BY:
jaclyn J.
April 6, 2016
Color
POSTED BY:
jaclyn J.
April 6, 2016
Color hasn't been matching what I've asked for. Has been having to much brown and not enough red/burgundy in my last two orders
Jaclyn - We apologize that your last two order did not turn out as you expected. Your colorist will review your comments and photos and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Samantha R.
April 6, 2016
Good colour
POSTED BY:
Samantha R.
April 6, 2016
Kit arrived very quickly. Colour is good but would prefer greater grey coverage and slightly lighter shade of brown.
Samantha - We are so happy to hear that you enjoyed the service and color so far. You'll be happy to know that we are able to adjust for better coverage if necessary. When logged into your account, you may request a modification at any time on your next shipment! We look forward to blending your color for you in the future!
POSTED BY:
Suzanne L.
April 6, 2016
Uneven haircoloring
POSTED BY:
Suzanne L.
April 6, 2016
I followed the directions, and the roots dyed great, but the time suggested was not long enough to dye the rest of my hair evenly
Suzanne - We’re sorry that your hair color came out uneven. We’d love to remedy this by sending you a complimentary reformulation to provide more even results. Once your next order processes, your colorist will review your comments and photos and make any necessary adjustments. We look forward to crafting your reformulation.
POSTED BY:
Melissa A.
April 6, 2016
Not happy
POSTED BY:
Melissa A.
April 6, 2016
1st it gets delivered but I never received it. 2nd I get a new one sent to me, I'm so excited. After following the directions, I can't wait to see the light golden brown hair but to my extreme dissatisfaction there is no hint of light brown or golden. As a matter of fact, my hair looks slightly darker and extra soft from the conditioner.
Melissa- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
Krystal D.
April 5, 2016
NOT EVEN CLOSE AGAIN!
POSTED BY:
Krystal D.
April 5, 2016
I put a picture of what my hair looked like after the last coloring and a picture of what I want. if you are not able to do this color please let me know and I will quit wasting my money and go back to getting my dye from sally beauty and supply
Krystal- We apologize that your most recent order did not turn out as you expected. We see that your colorist has reviewed your comments and adjusted the formulation and/or instructions for your hair color order accordingly. Please let us know if we can assist you further.
POSTED BY:
Sunny M.
April 5, 2016
Color bad
POSTED BY:
Sunny M.
April 5, 2016
Looked green not right color needed to be more golden not brown
Sunny - We’re sorry to hear that the results of your most recent formulation had a green tone to it. We’d love to remedy this by sending you a complimentary reformulation to neutralize any green tint. A representative will be reaching out to you with instructions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope you consider using our service again in the future.
Valorie - We are sorry to hear that your hair became too dry after coloring. We would recommend using a hydrating mask to help lock in moisture as using chemical treatments of any kind on a recurring basis can dry the hair. We think our **[Deeply Invested Nourish Hair Mask] (https://www.esalon.com/products/v/101/deeply-invested-nourishing-hair-mask)** may be the perfect solution!
This intensive conditioning mask is carefully formulated to help repair and renew damaged strands to soft, hydrated, and strong for a revitalized, healthy-looking shine. Try treating strands before coloring to help prep hair for a seamless, even application. Or nourish strands post-color to help seal in your hue with vibrant shine.
POSTED BY:
Karen R.
April 5, 2016
review
POSTED BY:
Karen R.
April 5, 2016
gray coverage is not great; my hairdresser says my hair is dry; color is darker than desired; but no brassiness
Karen- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Rikki H.
April 5, 2016
Close, but......
POSTED BY:
Rikki H.
April 5, 2016
I like it, but still too brown and ash. I'm looking for more of a chocolatey red..... I guess I can't quite describe it.....
Rikki - We’re sorry that you were unhappy with the results of one of your previous orders. We see that your colorist reviewed your comments and adjusted the formulation of your previous two orders to deliver results better suited to your needs. We look forward to hearing your feedback on your most recent formulation soon.
POSTED BY:
Cecile D.
April 5, 2016
Not what I requested.
POSTED BY:
Cecile D.
April 5, 2016
I requested my color to be lighter - more blond and less red. My hair came out just as red and darker, which was not what I asked for.
Cecile - We’re sorry that you were unhappy with the results of one of your previous orders. We see that your colorist reviewed your comments and adjusted the formulation of your previous three orders to deliver results better suited to your needs. We look forward to hearing your feedback on your most recent formulation soon.
POSTED BY:
Suzanne L.
April 5, 2016
Color
POSTED BY:
Suzanne L.
April 5, 2016
It's covering up some of the grey, but I'm noticing more and more of it showing after I color it. And I'm only talking about a week after.
Suzanne- We’re sorry to hear that your hair color did not provide the best gray coverage. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Connie
April 5, 2016
Very nice color, as I expected.
POSTED BY:
Connie
April 5, 2016
Very nice color, as I expected. However, my gray hair start to show only after two weeks. Maybe I didn't leave it on long enough, but I followed the instruction to leave in on for 30 minutes. Other than that, I like the color and my hair is soft.
Connie - We’re sorry that you were unhappy with the results of your initial order. We see that your colorist reviewed your comments and adjusted the formulation of your most recent color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Hollis B.
April 5, 2016
Custom Hair Color
POSTED BY:
Hollis B.
April 5, 2016
My hair looks and feels great after completing the color process. Sadly, I find that it doesn't last very long. Within a week the grey around my temples is back.
Hollis - We’re sorry your recent order didn’t provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Margaret J.
April 5, 2016
Love coloring at home but....
POSTED BY:
Margaret J.
April 5, 2016
this formulation still makes my hair have a slight reddish tinge to it....strawberry blonde is pretty, but I don't care for it on me. The convenience and cost savings to do it at home though outweighs this. If there is a way to remedy this one issue, that would be great!
Margaret- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. Please let us know if we can assist you further.
POSTED BY:
Kelly W.
April 5, 2016
Ok but previous red hair still shows through
POSTED BY:
Kelly W.
April 5, 2016
The hair colour was ok, but not great. I was hoping it would fully cover up the previous red/brown hair dye but it hasn't. My hair is more brown than before but still the red shows through. Also I have very thick hair and didn't have enough hair dye to fully colour my hair.
Kelly- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
jasmine F.
April 5, 2016
wasn't satisfied
POSTED BY:
jasmine F.
April 5, 2016
I love the packaging and the color stays on a while but for some reaao the blue doesn't show, I don't see blue in my hair I only see black
Jasmine- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
Natasha- We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Whitney K.
April 5, 2016
Longevity
POSTED BY:
Whitney K.
April 5, 2016
The color is beautiful but the product is not holding up very long at all. After one week I could see grays again and after 2 weeks it looks like I never colored my hair at all. Very disappointed!
Whitney- We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Please let us know if we can assist you further.
POSTED BY:
cheryl S.
April 5, 2016
The color is perfect until the 1st shampoo and it lightens up from there.
POSTED BY:
cheryl S.
April 5, 2016
Is this just haircolor that coats the hair? Or why does it fade so fast?
Cheryl - We’re sorry that your color is fading faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will better suit your needs. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a longer-lasting formulation.
POSTED BY:
Paula H.
April 5, 2016
Color is not long lasting
POSTED BY:
Paula H.
April 5, 2016
My color looks good for a couple of washings, but fades out very quickly.
Paula- We apologize that your most recent order did not last as long as you expected it to. We see that your colorist has reviewed your comments and adjusted the formulation and/or instructions for your hair color order accordingly. Please let us know if we can assist you further.
POSTED BY:
LINDA L.
April 5, 2016
Seemed great on day one; but I saw greys popping up all over after a couple days
POSTED BY:
LINDA L.
April 5, 2016
Seemed great for a couple of days; but I saw plenty of greys popping up all over after a couple days, looking as if I missed a bunch of hair, which I know I didn't because you couldn't see them when I first did the color. The scent of doing it myself was a bit overwhelming (an ammonia like smell that burns my nostrils). I think it's tough doing it yourself while being overwhelmed with this strong scent; but I got help from my husband to get it done.
Linda- We’re sorry that you were unhappy with the results of your eSalon hair color. We see that your colorist has reviewed your comments and feedback. Your Hair Color Plan is currently turned off as well. We always suggest applying your hair color in a well ventilated room to help with any overwhelming smell you may experience. While ammonia has a strong smell, eSalon and other experts believe it is a safer and more effective choice than the substitutes some other hair color companies use, such as Ethanolamine. Please let us know if we can assist you further.
POSTED BY:
stacy H.
April 4, 2016
Hair texture changing
POSTED BY:
stacy H.
April 4, 2016
For some reason my hair falls out in great clumps and my hair texture has changed since using this product?? Any one else having these issues. Thinking of going gray!
Stacy- We apologize that you have been experiencing more hair hair loss than normal and the texture of your hair feels different. We want to confirm that our formulation has not changed. A representative of our Color + Care Team has just reached out to you regarding this matter to see how we can better assist you. Again, we are sorry to hear that your experience with eSalon hair color has changed.
POSTED BY:
Marion N.
April 4, 2016
awful color coverage
POSTED BY:
Marion N.
April 4, 2016
Asked for a slightly lighter brown more auburn in color. Received an awful loose product that was extremely runny and did not cover gray after first washing. Had to go out and get root touch up. Not happy.
Marion - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Melissa A.
April 4, 2016
4th formula and still not covering stubborn grays
POSTED BY:
Melissa A.
April 4, 2016
When I started coloring my hair, my grays were short but very noticeable. After 6 months they have grown so long and the color bottle for my "roots" still isn't covering my grays even though I'm running it down the whole strand. How can my hair be that repellent to every formula? Very frustrated.
Melissa- We’re sorry that you were disappointed by the gray coverage. We have reviewed your account and see that we have received your feedback and see that we have reached out to you regarding this matter. Again, we apologize that you were unhappy with your color results.
POSTED BY:
Erika S.
April 4, 2016
Not for everyone
POSTED BY:
Erika S.
April 4, 2016
The color produced a bad allergic reaction to my head.
Erika - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why we recommend performing a skin allergy test 48 hours before each color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, a representative has refunded you for your color and reached out to you with more details. On behalf of the eSalon Family, we wish you a restful recovery.
POSTED BY:
Kristy N.
April 4, 2016
Color doesn't last
POSTED BY:
Kristy N.
April 4, 2016
I really like the color but it doesn't last any longer than store-bought dyes (my gray returns rather quickly). And store-bought dyes cost are 1/3 the price. For this reason, I am canceling my subscription.
Kristy - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Ruth R.
April 4, 2016
Hair color
POSTED BY:
Ruth R.
April 4, 2016
I've had this color changed several times and adjusted the leave on time. But it's always still to dark.
Ruth- We’re sorry that you were disappointed by the results of your color application and color adjustments. We have reviewed your account and see that we have received your feedback and see that a representative has reached out to you regarding this matter. Again, we apologize that you were unhappy with your color results.
Kristie - We're sorry that your recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation for your next order for increased golden tones. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Kathy M.
April 4, 2016
Not happy!
POSTED BY:
Kathy M.
April 4, 2016
I just used my first set last night. The ammonia smell was awful. Not happy with the results of the 2 bottles together. Roots are way darker than the ends. Too much contrast. You can actually see the defining line. Won't be ordering again. Its easier and cheaper to go to a beauty supply store and buy the color and developer and mix it myself.
Kathy - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Vivian S.
April 4, 2016
Used to Love it...
POSTED BY:
Vivian S.
April 4, 2016
I started using this product a while back and I loved the results. I requested a lighter shade and something must've gone wrong with the formula because the quality changed completely. I am now at the point of cancelling my order. I have looked for a way to do so but I cannot find a way online to cancel my membership.
The color does not cover my grays anymore. After 2 washes it looks like I never colored my roots. As I said, its kind of sad because I loved this product.
Vivi- We’re sorry your recent order didn’t provide the results and coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Margaret R H.
April 4, 2016
Turned my white roots yellowish and I have dark golden brown hair not good
POSTED BY:
Margaret R H.
April 4, 2016
The first hair color you sent me was absolutely perfect on the roots and the hair ever since then it's been a mess sent it back still no refund
Margaret - We apologize that you were unhappy with the results of your most recent application. Upon reviewing your account, we see that we received your return and refunded you. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Lisa C.
April 4, 2016
Bad Experience
POSTED BY:
Lisa C.
April 4, 2016
Where do I start? I was happy with speed of service, customization of color and appearance of product I recieved.
My disappointment is far greater.
My problems started with a long, drawn out ordeal: I expected 2, maybe 3 bottles. Instead I got 2 bottles of color and 2 bottles of developer. This confused me until I clearly read instructions multiple times. I was told to mix bottle of color 1 with a bottle of processor and place on roots for 15 minutes. Then mix bottle of color 2 with second bottle of processor and place on remainder of hair for 10 minutes. Go into shower and add rest of bottle 2, massage through hair (root to tip) and leave on for one minute then rinse. Shampoo with packet provided then condition with packet provided.
During coloring, the chemical smell was so bad I had to go outside. The bathroom vent would not get the fumes out fast enough. My eyes watered.
Afterward, my hair felt dry and rough even though I used shampoo & conditioner provided by Esalon.
I liked the color in the end, but the process is too much. I'd rather get the store-bought permanent color with fruit extract that has very low odor and gives my hair great coverage and shine.
Sorry Esalon.com
Lisa - We’re sorry to hear that you were unhappy with the application process of your custom color. Per our Satisfaction Guarantee, we have credited your account in the amount of your purchase. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results.
POSTED BY:
Mary N.
April 4, 2016
Too dark, not enough voilet.
POSTED BY:
Mary N.
April 4, 2016
My hair ended up too dark & not enough violet. The picture I submit on 4/4/16 isn't very accurate. It actually looks straight black. I need it a bit lighter with more violet ASAP as I leave for vacation 4/27/16 to Las Vegas!
Mary- We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
POSTED BY:
Janet D.
April 4, 2016
My first experience
POSTED BY:
Janet D.
April 4, 2016
The first the I wash my hair it was so good I was so happy the hair was looking shiny and soft but after the second wash it was so dry and I dont undertand because I was using the shampoo and conditions from you. But I going to try again to see what happen .
Janet- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Jacalyn G R.
April 3, 2016
Product is over advertised; not that great
POSTED BY:
Jacalyn G R.
April 3, 2016
Hair color did not turnout as aspected. I did not like the color and the feel of hair while wet; felt like greasy wet hair. There was a greasy residue on hair and in the rinsed water. Please cancel all future orders and close the account. Thank you, although, I'm not satisfied with eSolon products.
Jacalyn - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
POSTED BY:
Leslie R.
April 3, 2016
Not what I bargain for. I want RED NOT BLACKBERRY
POSTED BY:
Leslie R.
April 3, 2016
I sent a picture of my hair color and wrote to them that I wanted a brighter color and I got just the opposite. A dark almost black red. I am so MAD I did scream.
Leslie- We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, a member of our Color + Care Team has gone ahead and refunded you for your last hair color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Angela O.
April 3, 2016
wierd texture/ oily!
POSTED BY:
Angela O.
April 3, 2016
My hair had a weird texture and felt very greasy..the color otherwise came out ok..i had to wash it 3x and it still didnt style out very well.
Angela - We’re sorry that your custom color had a weird texture and left your hair feeling greasy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
KVilla
April 3, 2016
Did not completely hide the grays
POSTED BY:
KVilla
April 3, 2016
Disappointed that I can still see the grays in the root area.
K - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Suzanne B.
April 3, 2016
Color issues
POSTED BY:
Suzanne B.
April 3, 2016
Color was lighter at roots then the rest of my hair. The bottom color looks great but my roots are so much lighter. Would like a refund or new color sent at not cost. I posted new pictures with what my hair looks like after b we ingredients colored.
Suzanne - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Teresa M.
April 3, 2016
Not happy
POSTED BY:
Teresa M.
April 3, 2016
I am not pleased at all the last two times my order has been sent I put in at roots leave for 25 minutes add to rest of hair. The color is not taking at all. Hope this time it lasts longer than two week. This isn't permanent. I really want to cancel.
Teresa - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
Chris - While we're glad that you enjoyed the ease of application, we apologize that your color order did not turn out as you expected. We see that your colorist has reviewed your comment and adjusted the formulation and/or instructions for recent color order accordingly. We hope this reformulated shade better suits your needs and we look forward to hearing your feedback soon.
POSTED BY:
tabatha B.
April 2, 2016
i'm not happy with the color,
POSTED BY:
tabatha B.
April 2, 2016
I followed the directions step by step and did not get the result i expected. My roots are the color i wanted my hair to be
Tabatha- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Elizabeth G.
April 2, 2016
Damaging
POSTED BY:
Elizabeth G.
April 2, 2016
Although, this kit comes with stain guard, and stain remover, it took several days for the stains to fade off of my skin. This product left my hair extremely dry. The color that was suggested to me was dark brown. It turned my hair black. Although, it did tone down the red in my hair I don't recommend this product.
Elizabeth- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and see that a representative has reached out to you regarding this matter. Again, we apologize that you were unhappy with your color results.
POSTED BY:
jenn V.
April 1, 2016
Fried my hair.
POSTED BY:
jenn V.
April 1, 2016
This product fried my hair, was hoping it was just because of the initial coloring. After washing for the 2nd time it even feels worse. I have long damaged hair now, very upset
Jenn - We sincerely apologize your hair felt damaged after your color application. We've gone ahead and issued a non-expiring credit for the cost of your hair color to be used towards any non-hair color product of your choosing. Again, we're sorry you weren't 100% satisfied with your coloring experience.
POSTED BY:
sandra L.
April 1, 2016
HAIR COLOUR
POSTED BY:
sandra L.
April 1, 2016
IT TURNED OUT DARK AND NO COPPER OR LIGHTER BITS THROUGH IT
Sandra - We apologize that your color did not include the copper tones you were expecting. Upon reviewing your profile, we see that your colorist received your comments and adjusted your formulation for your next color order for increased copper tones. Again, we’re sorry that you were unhappy with your experience and look forward to hearing your feedback on your reformulation shade.
POSTED BY:
valerie L.
April 1, 2016
Hair colouring
POSTED BY:
valerie L.
April 1, 2016
The issue I have been having with this product is it washes out within a week. Even using your shampoo, conditioner and color stay
Is this a known issue?
Can anything be done when mixing the solution in your factory to make the color more permanent than a week?
Valerie - We’re sorry that your hair color is fading faster than you expected. We see that your colorist has reviewed your comments and adjust your formulation and/or instructions for your current order that recently shipped. We hope this new formulation will provide longer lasting results and look forward to hearing your feedback soon.
Laurie - We’re sorry that the copper tones in your formulation faded faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a shade that will deliver longer lasting results.
POSTED BY:
Merinda C.
April 1, 2016
Did not cover gray very well.
POSTED BY:
Merinda C.
April 1, 2016
I was not super happy with the color. I tried it because it is supposed to cover gray better, but it did not.
Merinda - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Anne S.
April 1, 2016
Color doesn't hold
POSTED BY:
Anne S.
April 1, 2016
I used the product excited for the results. Total disappointment to see the coverage on my greys were light and the overall shine I had gotten from other product was missing. I followed the directions exact. Very disappointing. Will give one more try.
Anne - We're sorry to hear that your most recent formulation did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We hope to work with you to provide a color that will better suit your needs.
POSTED BY:
Susan R.
April 1, 2016
Not so great
POSTED BY:
Susan R.
April 1, 2016
I have been a repeat customer for a couple of years. The last 2 colors - something has not been right. I have had to shampoo my hair immediately after coloring as it felt like something sticky was still in my hair and I had a hard time getting it out. Also my hair is very healthy and during the past 2 months my hair has been very dry and brittle immediately after color and drying for a bout a week. I'm not sure if you have changed your formula but something is different. Not sure if I'm willing to try again.
Susan - We apologize that your February and March custom blended colors felt sticky, dry and brittle after application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for one of the colors and issued a complimentary reformulation for the second. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Dianne H.
April 1, 2016
Not worth the money
POSTED BY:
Dianne H.
April 1, 2016
The first shipment was ok, it honestly didn't cover the grey any better then the box dye from Walmart. But for a few extra bucks it's not bad. Then comes time to reorder. You even have to buy the tiny packet of conditioner. I will not waste my time or money anymore.
Dianne - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Valerie S.
March 31, 2016
Poor color
POSTED BY:
Valerie S.
March 31, 2016
My color washed out after two washes. Do not want any more. Thanks
Valerie - We're sorry to hear that your color results faded after two washes. Since you were dissatisfied with your results, a representative has reached out to discuss how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that provides the coverage you're looking for.
POSTED BY:
Amber H.
March 31, 2016
Damaged my hair
POSTED BY:
Amber H.
March 31, 2016
I will not be using this product, as it has damaged my hair. My hair has always been healthy but not after using this product.
Amber - We’re sorry that your hair felt damaged after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Vanesa G.
March 31, 2016
Good experience
POSTED BY:
Vanesa G.
March 31, 2016
Good presentation of the product, easy to apply, everything that you need is in the box. Great gray coverage. But the color didn't meet my expectations, will love to try different one next time.
Vanesa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
natasha S.
March 31, 2016
Cant get a cool blonde
POSTED BY:
natasha S.
March 31, 2016
I tried multiple incarnations of the ashy or cool blonde, specified no orange at all multiple times, but unfortunately each colour came out orange. I have had demi-permanent blonde many times from my hair stylist and it was never orange, but their colour is. My stylist cant understand why I cant get an ashy blonde, since it is easy for her. Also, after six weeks the colour hasn't washed out, it is still orangey. I never do permanent colour, but it looks like I may have to bleach this out if its still there in a month. I tried for months, but each tone looked strawberry (orange) instead of cool ashy blonde. Tired of orangey now. I'm guessing they can do more with their dark colours, but it seems their base blonde colour is orange.
Natasha- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we see that we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Eileen S.
March 31, 2016
a bit dark
POSTED BY:
Eileen S.
March 31, 2016
lasting ok, color still a bit too dark. My grays on the side showed up in less than two weeks, but that is a problem I have all the time.
Eileen- Thank you for sharing your feedback with us. We see that your colorist reviewed your comments and adjusted the formulation for your color order to deliver results better suited to your needs. We hope to get your hair color just right with your future applications.
POSTED BY:
Barb S.
March 31, 2016
Gorgeous color, didn't last
POSTED BY:
Barb S.
March 31, 2016
I colored two weeks ago and the color was realy, truly natural. However, my gray is already poking through. Covering the ugly grays is my reason for coloring.
Barb - While we're glad that you enjoyed the color results, we apologize that you were disappointed by the gray coverage. Since you were unhappy with your results, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a formulation that better suits your needs.
POSTED BY:
erin M.
March 31, 2016
terrible color
POSTED BY:
erin M.
March 31, 2016
My hair came out a terrible color. I will never do color again. I'll stay with natural hair from now on.
Erin - We apologize that you were unhappy with your color results. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Rose D.
March 31, 2016
Grays come back to quickly
POSTED BY:
Rose D.
March 31, 2016
I have followed all the directions and use color treated shampoo's and conditioners. My hairstylist said that it looks like you may be putting in to much peroxide and that's why my gray is showing up sooner. Can you reformulate this again? I really love the color, but what's the point in paying more money for the same results I can get from a store bought product.
Rose - We’re sorry that your hair color came out differently than expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation. Again, we are sorry that you were unhappy with your color results and hope your liking your new formulation.
POSTED BY:
Anjela R.
March 31, 2016
not satisfied
POSTED BY:
Anjela R.
March 31, 2016
I like the product yet my hair is all most black again, exactly what I did NOT want. I've been lightening it since november and it's now way way darker then I stated. it's more dark red dark brown very little shine. I was hoping for something better then a $10 box from the store yet I've like my last 4 store boxes better then this. Huge disappointment. I will not recommend to anyone other then the shipping was beautuful and made me feel special. I really wish I was happy with this for the idea was great. Better luck to others.
Anjela - We're truly sorry that our Made For You hair color did not provide the aspect you expected. Since you were unhappy with your experience, we've added a store credit to your account with us, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
Cynthia T.
March 31, 2016
too red
POSTED BY:
Cynthia T.
March 31, 2016
I asked to go lighter but it ended up looking more red. It seems impossible to get a light ash brown, eSalon!
Cynthia - We're sorry that your formulation turned out warmer than you expected. We see that you've recently worked with your colorist to reformulate your custom hair color. We hope you're enjoying this new color and look forward to hearing your feedback soon.
POSTED BY:
Vanessa M.
March 30, 2016
No gray coverage
POSTED BY:
Vanessa M.
March 30, 2016
I was really disappointed in the color that was sent. I asked for a golden brown and got a reddish brown that did not cover the little bit of grays I have.
Vanessa - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit. Then, once your order processes, your colorist will review your comments and make any necessary adjustments to reduce red tones and increase coverage. We look forward to crafting your reformulation.
POSTED BY:
Amanda P.
March 30, 2016
Hair colour
POSTED BY:
Amanda P.
March 30, 2016
The last two colour matches Iv had from you have not given me the coverage I wanted or got from the first mix I had from you.
Amanda- We’re sorry that your hair color did not provide the coverage you expected. A member of our Colour + Care Team has reached out to you to discuss your hair colour needs. Again, we are sorry that you were unhappy with your color results and hope to provide you with a colour that will better suit your needs.
POSTED BY:
Trish T.
March 30, 2016
My hair is burgundy
POSTED BY:
Trish T.
March 30, 2016
Not at all what I wanted. I look like a cherry wood tree!!!
Trish - We’re very that you were unhappy with your color results. Since the color turned out much more burgundy than you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Juanita D.
March 30, 2016
I think it is to strong for my hair.
POSTED BY:
Juanita D.
March 30, 2016
I need something milder. I will be cancel all my future orders. Plus I asked for more red and my last order i received looked just like the previous.
Juanita - We’re sorry to hear that you were unhappy with the results of your custom color. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
POSTED BY:
Pauline G.
March 30, 2016
Didn't arrive
POSTED BY:
Pauline G.
March 30, 2016
It never arrived and still waiting for refund, had to go to a salon to get it coloured😤
Pauline - We're so sorry to hear that your order did not arrive! One of our representatives has reached out to you to discuss how we can best assist you. Again, we apologize for any inconvenience.
POSTED BY:
Cristal B.
March 30, 2016
Don't stay!¡!
POSTED BY:
Cristal B.
March 30, 2016
I give to this product like 2 or 3 opportunities and don't work the gray hair coming out in one week, the color start fade in the same time and look really ugly. Look like good quality but I don't think so. I have better results with others cheaps colors. I give them 2 start only for the presentation.
Cristal - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.not sure
POSTED BY:
betty D.
March 30, 2016
color retension
POSTED BY:
betty D.
March 30, 2016
I used my custom color a week ago and the gray is already back. Is there something to cover the gray for a longer time?
Betty - We apologize that your color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
POSTED BY:
June K.
March 30, 2016
I asked for the color to have more Auburn tint - without looking Raspberry Red
POSTED BY:
June K.
March 30, 2016
I asked for the color to have a more Auburn tint - without looking Raspberry Red. Well it was not Raspberry red but I saw very little Auburn tint.
I am also unhappy about the section of root hair color (about an inch or inch and 1/2) that seems to come out visibly in less than a week. In this last coloring, I even left it in the root section about 5 mins longer than the instructions and still the root section is not the same color as the rest of my hair.
June - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Lyann M.
March 30, 2016
Color for ends is too light.
POSTED BY:
Lyann M.
March 30, 2016
I would like for the colors to blend in. The roots are dark. Which is awesome, but the ends are too light. I have two shades of color and is noticeable.
Lyann - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have offered to credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Christine W.
March 30, 2016
Hair color
POSTED BY:
Christine W.
March 30, 2016
I like the color at first but it seems to fade quickly.
Christine - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
Dot - We’re sorry your order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your upcoming color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Toni F.
March 30, 2016
Custom Hair Color
POSTED BY:
Toni F.
March 30, 2016
I am usually thrilled with my custom color and the fact that it covers the new growth of gray, but this time the gray is sort of a pale golden brown thus I cannot pull my bangs back as you can see a definite line.
Toni - We apologize that your most recent hair color order didn't provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to provide increased gray coverage. So we have added a complimentary hair color credit to your account. A member of our Color + Care Team has reached out to you with more information regarding this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Jessica M.
March 30, 2016
great color
POSTED BY:
Jessica M.
March 30, 2016
my hair looked healthy, but the color was not what I was expecting. I wanted a dark auburn with violet/purple undertones and that;s now what I got
Jessica - We apologize that the color results of your initial formulation didn't deliver the violet tones you expected. Based on your profile, we see that your colorist crafted a complimentary reformulation designed with increased violet tones, per our Satisfaction Guarantee. We look forward to hearing your feedback on this adjusted shade soon.
POSTED BY:
Tracy W.
March 29, 2016
Not as expected
POSTED BY:
Tracy W.
March 29, 2016
This was just the same as a box. I still had red/orange undertones. Not as expected. Disappointed
Tracy - We apologize that your hair color turned out brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Alicia S.
March 29, 2016
Not as satisfied as first two times.
POSTED BY:
Alicia S.
March 29, 2016
I have used this hair color a few times now and have to say I am reconsidering my options. I've worked hard at following the instructions and times but have not consistently gotten close to the same results. I am especially concerned about the ashiness and lack of shine after my last application.
This would be my third time using the Custom Hair Color product. The first two times the product worked great. This last time, I was really disappointed. Did not cover the gray. Not sure if I will purchase from e-salon again.
Diane- We’re sorry to hear that your hair color has not provided the expected gray coverage. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you regarding this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Celeste N.
March 29, 2016
Hair color
POSTED BY:
Celeste N.
March 29, 2016
The color is OK. I guess I'm looking for a deeper wine shade. I like the darker color. I didn't like how light the last change got. But I's like more of deep wine color.
Celeste - We've carefully reviewed your review and see that your colorist adjusted your custom formulation for more of a plum, wine-colored shade. We look forward to hearing your feedback on this reformulated color soon.
POSTED BY:
Andrea J.
March 29, 2016
Color is beautiful for a short time, but not as easy as box from grocery store
POSTED BY:
Andrea J.
March 29, 2016
For me, this took a lot longer than using a box from the grocery store, and the color was darker than I expected. Also, when I signed up, where you can put in a note to the colorist, I noted that I prefer temporary color and asked if I should get temporary instead of permanent color from eSalon. I received no response electronically. When my package was received, there was no acknowledgement of my question in there either, and I received permanent color. The permanent color faded quicker than expected, and I liked the color it faded to after a couple of weeks, but it kept fading. Not what I expect with permanent color at all.
Andrea - We’re sorry to hear that you were unhappy with your results and eSalon experience. We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Stacy K.
March 29, 2016
A little change
POSTED BY:
Stacy K.
March 29, 2016
Color is a little orange or brassy on my roots. Try a little more brown.
Stacy - We’re sorry that your recent formulation turned out brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
POSTED BY:
linda P.
March 29, 2016
hair color review
POSTED BY:
linda P.
March 29, 2016
at first it seemed really shiny and after about 10 days it just looked dull again. the gray is covered but the color just went blah.
Linda - We're glad to hear you are enjoying great gray coverage and can certainly understand wanting to see a lasting shine. Your colorist will review your comments and contact you with suggestions. We look forward to seeing your new results!
POSTED BY:
Virginia J.
March 29, 2016
color is pretty good
POSTED BY:
Virginia J.
March 29, 2016
Color is good, close to my original color; but the chemicals dried out my hair and made it feel coarse.
Virginia - We are sorry to hear that you experienced dry results. Upon reviewing your account, we see that you contacted us and we were able to guide you through our Rinse Through Your Ends step to ensure hydrated hair during and after application. Thank you again for reaching out and we're always here to help!
Elina - We’re sorry to hear that your color faded faster than you expected. Since you indicated that you were unhappy with your results, a member of our Color + Care Team has cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Joanne G.
March 28, 2016
Turn for the Worst
POSTED BY:
Joanne G.
March 28, 2016
I dont know if you changed your formula or what but this does not cover everything anymore. When I receive this hair color I would take it to my hairdresser who made sure it was everywhere. I get out into the sun and I see it does not cover everything. Please DELETE MY ACCOUNT I do not wish to receive any products anymore.
Joanne- We’re sorry that you were unsatisfied with the coverage of your recent custom color. Since you were unhappy with your results, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Em B.
March 28, 2016
Not what I was looking for
POSTED BY:
Em B.
March 28, 2016
Hi find the customer service for E salon to be excellent, but I'm not thrilled with the product itself
Em- Thank you for sharing your feedback with us. A member of our Color + Care Team his just reached out to you regarding your hair color so that we can better understand your hair color goals and needs. We apologize that your hair color was not 100% satisfactory.
POSTED BY:
julie R.
March 28, 2016
A little too orange
POSTED BY:
julie R.
March 28, 2016
The changed color turned out to have an "orange" tinge to it.
Julie - We're sorry to hear that your reformulated color had an unwanted orange tint. We have forwarded your comments to your colorist who will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation.
POSTED BY:
.
March 28, 2016
Still some stubborn grey
POSTED BY:
.
March 28, 2016
While this color was re-formulated for me, with extra grey coverage, and more intense red, it wasnt neither. The color i like well enough, for now. The grey coveraged about as well as any over the counter product. Still deciding on whether or not I will continue with product.
Sidney - We’re sorry that you were unsatisfied with the gray coverage of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Kelly M.
March 28, 2016
Not enough coverage
POSTED BY:
Kelly M.
March 28, 2016
The color itself was good. However, it did not cover my gray well enough.
Kellhy - We’re sorry to hear that your hair color did not provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. A representative has reached out to you with directions on how to redeem this credit. Again, we apologize you were disappointed and hope to provide you with a color that can better suit your needs.
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