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I like most of the the conveniences of esalon. I'm tired of having to change my formula all the time. With each order the formula gets darker or redder or both. My formula is a medium blonde and the last time I dyed my hair it turned out brown.
Cynthia - While we're happy that you're enjoying the convenience of our service, we apologize that you feel disappointed by your color results. We see that your colorist was since able to formulate a shade designed to better suit your needs. We're constantly looking to improve our service and hope to hear more of your feedback soon.
POSTED BY:
Melody J.
April 29, 2016
Not permanent
POSTED BY:
Melody J.
April 29, 2016
Completely washed out. I used color protectant shampoo and conditioner and did not blow dry my hair. , it's no better than the hair color from the store.
Melody - We apologize that your color faded much faster than you expected. After reviewing your profile, we see that a refund was processed for your most recent order, per our Satisfaction Guarantee. Again, we're sorry that you were unhappy with your experience.
POSTED BY:
Kay F.
April 28, 2016
Colored my hair 3 weeks ago and it's already fading away
POSTED BY:
Kay F.
April 28, 2016
Not too happy after spending $25. I always color the gray areas first and proceed from there. I wore a hat outside so the sun would not bleach it out. I use a color guard shampoo. I've been using your product a while now and I'm losing confidence in it. I may as well buy off the shelf and save some money.
Kay - We're sorry that you were disappointed with the longevity of your color results. We see that a refund was processed for your most recent order, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Becky L.
April 28, 2016
It was Ok
POSTED BY:
Becky L.
April 28, 2016
Not sure why but I was not as pleased with the color like I was last time. I think it looks different this time. Not as golden and less shine. Disappointed. :(
Becky - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Laura M.
April 28, 2016
Buyer beware
POSTED BY:
Laura M.
April 28, 2016
I loved the color but disliked gray roots turning a brassy color. Color washed out after first wash.
Laura - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Joyce M.
April 28, 2016
Not quite the coverage for gray roots
POSTED BY:
Joyce M.
April 28, 2016
I liked the color but it didn't seem to last as long and didn't last on the gray roots.
Joyce - While we're glad that you enjoyed your color results, we apologize that you were unhappy with the gray coverage. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Valeria M.
April 28, 2016
Unsatisfied with the product
POSTED BY:
Valeria M.
April 28, 2016
Usually I don't like to write negative reviews, but I have this time.
The product was so strong that not only burnt my skin but it also broke my hair. I have very thick hair and now in the front my hair is so damaged. Plus the coverage of the roots was only for barely 3 weeks like every other color. The color itself was not medium blond at all, but it was kind of blonde more orange/red and I don't like red. I'm very disappointed. Product is so strong that I could not use the 3rd box. It's still sealed. Sorry.
Lana- Thank you for sharing your feedback. We apologize for any confusion regarding our service. We see that your colorist has already reached out to you regarding this matter. If you have any further questions please don't hesitate to give us a call or email us. Again, we are sorry that you were not totally satisfied with your eSalon experience.
POSTED BY:
Jane T.
April 28, 2016
It ruined my hair the last lot and now finding it difficult to cancel
POSTED BY:
Jane T.
April 28, 2016
NO MORE of this please. I do not want it at all. A handy little scam once in, difficult to get out except from my money in my bank.
Jane - We're sorry to hear that you were disappointed with your results. We see your service has been cancelled and a refund was processed for your most recent color order. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Jennifer B.
April 28, 2016
Doesn't cover my gray :(
POSTED BY:
Jennifer B.
April 28, 2016
I have used this custom coloring for 3 or 4 times now and it just doesn't cover my gray like the store bought stuff I had been using . . . gotta cover the gray!!
Jennifer - We’re sorry to hear that your hair color has not provided the gray coverage you are looking for. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better gray coverage. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
SHARON A.
April 28, 2016
Gray coverage at hairline
POSTED BY:
SHARON A.
April 28, 2016
For some reason this changed formula (a bit lighter) did not cover the gray at my hairline as well as the previous formulas I have been using.
Sharon - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Emily A.
April 28, 2016
Custom Hair Color
POSTED BY:
Emily A.
April 28, 2016
Love this product, but they haven't been able to get the color right. Customer Service has been very helpful and we keep trying to get the color to match what I am looking for.
Emily - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Andrea T.
April 28, 2016
Not the color I wanted.
POSTED BY:
Andrea T.
April 28, 2016
I wanted it to be blonder and it was not. It was the same color that I always get
Andrea - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation.
POSTED BY:
Kimberly S.
April 27, 2016
Color was not enough (2bottles) for my hair length and color was awful
POSTED BY:
Kimberly S.
April 27, 2016
I received two bottles and I have long hair (mid back), The color did not cover my gray, did not penetrate through my hair thus I ended up with my hair being two colors, underneath was not colored properly and the main color was mousy and dull.
Kimberly- We’re sorry that you were unhappy with your color results. Since the color did not provide the proper coverage, we have gone ahead and reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
jo R.
April 27, 2016
nice colour but not what I asked for
POSTED BY:
jo R.
April 27, 2016
I asked for a light ash brown and got what I would describe as a medium golden brown. I knew it was wrong straight away, when I was washing it out the water was a mustard colour, I would have thought that since I asked for a very cool ash colour it would have had more of a purple pigment. Iv washed it a couple of times one and it's gone quite brassy. Iv spent a fortune on toners, may as well have gone to a salon. V disappointing!
Jo - We’re sorry that you were unhappy with the results of your initial order. We see that your colorist reviewed your comments and adjusted the formulation for your recent order to deliver results better suited to your needs.We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration.
POSTED BY:
valerie E.
April 27, 2016
Too Dark
POSTED BY:
valerie E.
April 27, 2016
I did not realize it would be so much darker. I need to go back to an ash blonde and try again. Probably a couple
orders ago.
Valerie - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Stef K.
April 27, 2016
colour
POSTED BY:
Stef K.
April 27, 2016
my hair had different blondes in and it turned blue in places
Stef - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Judy M.
April 27, 2016
Does not look light brown looks more like red. Please change next time to darker
POSTED BY:
Judy M.
April 27, 2016
would like to change next time to medium brown. The light brown turns red. I think the color needs to be a darker brown.
Judy - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs.
POSTED BY:
Becky M.
April 27, 2016
Gray coverage is very poor
POSTED BY:
Becky M.
April 27, 2016
I love the different options of hair color available but the gray coverage just does not work for me. It has only been 3 weeks since I colored my hair and gray has been showing for a week now.
Becky - We’re sorry that your hair color did not provide the gray coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs.
POSTED BY:
Joyce H.
April 27, 2016
Totally worthless
POSTED BY:
Joyce H.
April 27, 2016
It was too dark and it didn't cover my gray at all.
Joyce - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
deborah C.
April 27, 2016
color not quite right
POSTED BY:
deborah C.
April 27, 2016
Was very confusing following all the instructions. The color was not quite what I wanted and there was not enough color or conditioner.
Deborah - We’re sorry that you were disappointed with your eSalon experience. We're always looking to improve our service and products, and truly value everything our clients say. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color.
Kshisa - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Aurora L.
April 26, 2016
Color
POSTED BY:
Aurora L.
April 26, 2016
It's hard to wash off. The color is great but I need to do about 4 washes before my hair is back to being soft.
Aurora - Thank you for your feedback. We apologize for the disappointing experience you had with rinsing the color from your hair. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. We hope to continue helping you find hair perfection!
POSTED BY:
Emily L.
April 26, 2016
Easy to use but wrong color
POSTED BY:
Emily L.
April 26, 2016
Great instructions and easy to use but I don't love the color. It turned out a brassy red. I wanted less red more of a golden brown.
Emily - We apologize that your complimentary reformulation did not turn out as you expected. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Ashley T.
April 26, 2016
I didn't have enough
POSTED BY:
Ashley T.
April 26, 2016
I didn't have enough for all my hair. I have long thick hair and expressed my concern that it wouldn't be enough but was assured it would be more than enough. It's was not.
Ashley - Thank you for sharing your feedback with us, and we hope you accept our apologies for any confusion. We agree that your hair would need several bottles for an allover application, but the order we most recently sent to you was a single bottle application for your roots only, per your Personalized Instructions. Again we apologize, and we hope this information is helpful.
POSTED BY:
jen B.
April 26, 2016
Disappointed
POSTED BY:
jen B.
April 26, 2016
The haircolor doesn't fully cover the grays at my temples and near ears, and it washes out completely within 2-3 weeks.
Jen - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Taryn L.
April 26, 2016
Not covering Grey
POSTED BY:
Taryn L.
April 26, 2016
I'm not having success getting the hair color to cover the grey hair .. I am cancelling all future orders .. Thank you Taryn
Taryn - We’re sorry to hear that your hair color has not provided the gray coverage you've expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Caroline Q.
April 25, 2016
Too light
POSTED BY:
Caroline Q.
April 25, 2016
I tried numerous times to get my usual color changed to a darker, ashier blond. No response came back to me. Color is good otherwise but it appears that any directives made to colorists goes unheeded.
Caroline - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Tammy B.
April 25, 2016
gray
POSTED BY:
Tammy B.
April 25, 2016
Gray hair around my temples appeared within a week, even with following directions. I focused so much on roots as directed that it took over a week for my scalp to be dye free. Not sure I'm going to continue.
Tammy - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Johanne H.
April 25, 2016
too dark for a light brown
POSTED BY:
Johanne H.
April 25, 2016
color was too dark for a light brown, liked the product and how soft my hair was.
Johanne - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Amy G.
April 25, 2016
Nice color
POSTED BY:
Amy G.
April 25, 2016
The color was great however it didn't last long and my white roots were showing again approximately 2.5 weeks 😕
Amy - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Ashley M.
April 25, 2016
No where close
POSTED BY:
Ashley M.
April 25, 2016
I wanted a light med blonde and I get light brown.
Ashley - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Michelle L.
April 25, 2016
A little dark
POSTED BY:
Michelle L.
April 25, 2016
I would have liked the colour to be a little lighter. I would like to go back to the previous color next time.
Thanks,
Michelle
Griselda - We’re sorry that your hair color came out uneven. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Mary J.
April 24, 2016
Nothing above previous brands
POSTED BY:
Mary J.
April 24, 2016
The process was good but the product does not last an extended amount of time as merchant advertise. My color last maybe 4 weeks.
Mary - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Hannah M.
April 24, 2016
Disappointed
POSTED BY:
Hannah M.
April 24, 2016
I'm really confused why the directions were so adamant that I only cover and process the roots then simply rinse through and leave on the rest for 1 min. The result is the middle and ends of my hair are yellow because the red in the last dye has rinsed out while my roots are a pinkish color.
The root color is close to what I wanted but the effect overall is that my hair basically looks unchanged and washed out. I plan to call to get my money back.
Hannah - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested in your phone call. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
kim G.
April 24, 2016
not Happy with this Change!
POSTED BY:
kim G.
April 24, 2016
I did enjoy the initial darker mahogany adjustment to my initial shade but it proceeded to change and to lighten quickly and now is too brassy. Brassy is not something I enjoy. Highlights are still visible but overall I am not pleased. I wanted to move to a slightly darker shade that remained and can't wait to correct this.
Kim - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Michelle G.
April 24, 2016
I just love the product need a bit more red
POSTED BY:
Michelle G.
April 24, 2016
I love this product just need the color adjusted to a bit brighter with more red.
Michelle - We're sorry that your color was not as red as you expected. We see that your colorist reviewed your comments and adjusted your formulation to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation.
POSTED BY:
Nena G.
April 24, 2016
It wasn't as dark as I thought it would be!
POSTED BY:
Nena G.
April 24, 2016
It wasn't as dark as I thought it would be and I didn't get the grey coverage I needed either.
Nena - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Dory H.
April 23, 2016
Just not what I hoped.
POSTED BY:
Dory H.
April 23, 2016
I liked how clear the instructions were and how easy the process was. The color I was hoping to achieve would have been more copper. I do not see any copper in my hair. Also I had hoped it would cover the gray hairs I have but unfortunately they are still sparkling through.
Dory - Thanks for sharing your feedback! We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Sue C.
April 23, 2016
Worst hair colour
POSTED BY:
Sue C.
April 23, 2016
I have been colouring my hair for over 30 years and I can honestly say this is the worst result I have ever had. Looks like it was faded and ready for a new colour as soon as it was done.
Sue - We’re sorry to hear that your hair color appeared faded following your application. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Stacy G.
April 23, 2016
Will never buy again
POSTED BY:
Stacy G.
April 23, 2016
I had a friend that's owned her own salon for over 20 years and we went step by step. I still have gray hair and the color is no better then going to the store and paying $7.00 don't recommend at all.
Stacy - We're sorry to hear that the color didn't turn out as expected. We are confirming that the service has been cancelled per your request. One unique benefit to our service is that you can make adjustments to your color, including gray coverage if necessary.
POSTED BY:
Lana B.
April 23, 2016
Disappointing hair color
POSTED BY:
Lana B.
April 23, 2016
I was very disappointed in the hair color that I received from E Salon. First of all, I very specifically said that my roots were hard to cover. The color that was sent gave me an orangy color at the root and is already starting to fade and it's only been a week! The base hair color was supposed to have a tint of violet and I see NO violet color in my hair. And when I made the order, i was made to believe that I would be receiving 2 bottles of hair color.... 1 to use right away and one for later use. Not the case. E Salon sends one bottle for the roots and one bottle (the free one) for the ends. So am i to assume that IF (big IF) I make further purchases that I will have to purchase 2 bottles each time? One for the roots and one for the ends?
Lana- Thank you for sharing your feedback. We apologize for any confusion regarding our service. We see that your colorist has already reached out to you regarding this matter. If you have any further questions please don't hesitate to give us a call or email us. Again, we are sorry that you were not totally satisfied with your eSalon experience.
POSTED BY:
Jessica B.
April 23, 2016
Extremely Disappointed
POSTED BY:
Jessica B.
April 23, 2016
Did not get a color even close to what i desired. Wanted a purple brown, got Black with purple like reflection only when in direct sunlight. Left my hair very dried out even after conditioning throughly.
Jessica - We’re sorry that you were disappointed by the results of your color application. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
POSTED BY:
michelle M.
April 23, 2016
Different color
POSTED BY:
michelle M.
April 23, 2016
The first time I ordered my hair color I had amazing results. The 2nd time was not good.
Michelle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Jess B.
April 22, 2016
Made for you
POSTED BY:
Jess B.
April 22, 2016
There was to much brown and almost no burgendy. It looked like I just lighted my hair.
Thanks
Jess - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Wendy P.
April 22, 2016
Did not cover grey
POSTED BY:
Wendy P.
April 22, 2016
I only have a few grey hairs but they are in my part line and at my temples. Maybe 5-8 on top and 3-4 at temples. My main reason for coloring my hair is to cover these. I try to match my own hair color since I am only trying to hide greys. After applying the color I can still see most of the grey hairs.
Wendy - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Maria F.
April 22, 2016
Wrong Color
POSTED BY:
Maria F.
April 22, 2016
This was my 5th time trying to get the right color, they send a totally wrong color. I will not order color from e-salon again. Their shampoo and conditioner are awesome but the color sucks
Maria - We apologize that your eSalon experience has been unsatisfactory. Since the color results did not turn out as you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results.
POSTED BY:
Joanne B.
April 22, 2016
Custom hair colour
POSTED BY:
Joanne B.
April 22, 2016
I went one shade lighter from my original colour and it was way too light.
Joanne - We’re sorry to hear that your color came out lighter than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Kelly P.
April 22, 2016
Copper brown
POSTED BY:
Kelly P.
April 22, 2016
Would like the color to be more red than brown but love the natural even color has less fade than department store color
Kelly - We’re sorry that you were unhappy with the results of your previous order. We see that your colorist reviewed your comments and adjusted the formulation for your recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation.
POSTED BY:
Lisa H.
April 22, 2016
Not good grey coverage
POSTED BY:
Lisa H.
April 22, 2016
The grey coverage is horrible it washes out in a couple of days or does not cover at all
Lisa - We’re sorry that you were unhappy with your color results. Since the coverage did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
tiffany B.
April 22, 2016
My hair is orange
POSTED BY:
tiffany B.
April 22, 2016
I asked for a red brown and instead my hair is orange. I have had better results from box color.
Tiffany - We're sorry to hear that the color didn't turn out as expected. We are showing that you have been refunded for the color per your request per our 100% Satisfaction Guarantee.
POSTED BY:
Melody C.
April 22, 2016
Not enough dye to cover the amount of hair and it washed out within 2 weeks
POSTED BY:
Melody C.
April 22, 2016
Their products are great and easy to use!! However for me I have extra thick hair!!! So they haven't sent enough color to cover the amount of hair I have. The dye also washed out within a few weeks of the color date. You can't even tell that my hair has ever been colored.
Melody - Thank you for your feedback. Per our Satisfaction Guarantee, we've processed a complimentary reformulation designed to better suit your needs. We are sorry that you were unhappy with your color results and we're always looking to improve our service and products.
POSTED BY:
Brigitte K.
April 21, 2016
I don't like the color on me, it too bright red.
POSTED BY:
Brigitte K.
April 21, 2016
I am looking for a medium brown with a tint of red. Kind of like a sangria shade by nutrisse garnier . Its a medium reddish brown.
Brigitte - We’re sorry that you were unhappy with the results of your previous order. We see that your colorist reviewed your comments and adjusted the formulation for your recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Janet L.
April 21, 2016
Good color but is not covering grays well
POSTED BY:
Janet L.
April 21, 2016
I need something that covers grays. I have a few that are showing within a week of coloring.
Janet - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
De W.
April 21, 2016
Custom Hair COlor
POSTED BY:
De W.
April 21, 2016
Did not work on my hair. Tried it twice, second time worse than first. Did not color my gray. I am no longer a client of eSalon.
De - We apologize that you were disappointed by the gray coverage of your hair color order. We have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Kay O.
April 21, 2016
Color matching
POSTED BY:
Kay O.
April 21, 2016
Still too orange/blond. I'm going to try mixing some colors on my own. Please cancel my subscription.
Kay - We apologize that your hair color turned out lighter and brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Becky S.
April 21, 2016
Not the gray coverage I need
POSTED BY:
Becky S.
April 21, 2016
I am on my third or fourth round of custom hair color with Esalon. I love the product, gentle on the scalp, nice color and the colorists have been great to make adjustments to get closer to what I'm looking for, but with each review I mention gray coverage is lacking, and that has not changed.
Becky - We’re sorry to hear that your custom color has not provided the coverage you've expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation.
POSTED BY:
sharona M.
April 21, 2016
Color not right
POSTED BY:
sharona M.
April 21, 2016
The color has too much orange and the whites didn't cover properly.
Sharona - We're sorry to hear that your hair color turned out warmer than you expected and did not cover all the grays. We've reviewed your profile and see that a member of our Color + Care Team credited your account for one complimentary hair color order, per our Satisfaction Guarantee. This credit will be applied toward a reformulation designed to reduce the orange tones and increase gray coverage. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs
Cynthia - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Karen T.
April 20, 2016
Color did not stay!!!!!
POSTED BY:
Karen T.
April 20, 2016
I ordered a permanent color, because I had my hair permanently colored burgundy. I wanted my natural color back. My hair is now still burgundy from the middle portion of my hair down. You can not tell that I permanently colored my hair back to my natural color. It did not last!!!!! Very disappointed, and don't want to be a customer anymore!!!!! You charge $24.90 for color that don't stick. I have a better chance at going to a beauty store and buying the salon dye and all the things I need for about the same price!!!!!!
KAren - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
O'Linda V.
April 20, 2016
Not what I expected
POSTED BY:
O'Linda V.
April 20, 2016
The color did not completely cover my gray and the color was way too dark.
O'Linda - We’re sorry that your color turned out darker than expected and did not completely cover your gray hair. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation.
POSTED BY:
Saundra R.
April 20, 2016
consistent color but fades quickly
POSTED BY:
Saundra R.
April 20, 2016
The color is great and looks the same each time I color my hair--but, it doesn't act like a permanent shade. It fades to a mousey brown after 2 weeks or less. I was using semi-permanent shades before going to esalon, and I may go back since there's no color advantage to staying with this group. Also, buying color locally is a lot cheaper! Sorry, Esalon!
Saundra - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
nina M.
April 20, 2016
product was good
POSTED BY:
nina M.
April 20, 2016
the color chosen was not good for me. Is there a way i can put my pic. in and change my shades to match?
Nina - We apologize that your hair color didn't turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. We've reached out to you with instructions on how to send a current photo for your colorist to review, as well. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Patricia I.
April 20, 2016
Lately the color doesn't seem to last as good as it did
POSTED BY:
Patricia I.
April 20, 2016
I have noticed that the color doesn't stay in as good as it used to. Not sure if I need to make a change.
Patricia - We’re sorry that you were unhappy with the results of your color recently. We see that your colorist reviewed your comments and adjusted the formulation for your most recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Beth C.
April 20, 2016
Refund please
POSTED BY:
Beth C.
April 20, 2016
Not the color I expect ed. Would m ke refund and cancel any other shipments
It came with two totally different color for my roots and ends... and on roots it didn't cover the gray hair regardless i don't have much... i ended with one brown red on roots and a red on ends...
Monica - We’re sorry that your hair color came out uneven with poor gray coverage. We’d love to remedy this by sending you a complimentary reformulation to provide better results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Lisa Y.
April 20, 2016
Good color - bad smell
POSTED BY:
Lisa Y.
April 20, 2016
I liked my first color treatment but was frankly scared to try again, because it had such a heavy ammoniac smell when I applied to my whole head of hair. Also felt the instructions were misleading as to application on my roots. Going to do it my own way next time and see if I get a better result. Color does not last as long as salon color.
Lisa - We’re sorry that you were unsatisfied with the smell of your custom color and that you felt the instructions were misleading. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. We hope to continue helping you find hair perfection!
POSTED BY:
jill C.
April 20, 2016
dark
POSTED BY:
jill C.
April 20, 2016
Felt that the color was to dark and it brought through some of my old color through out my hair.
Jill - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Alayna M.
April 20, 2016
No coverage
POSTED BY:
Alayna M.
April 20, 2016
I am a brunette and this product doesn't cover my roots! It turns my roots into a rust red no matter how long I leave it on! The rest of my hair is fine! It only last two weeks so I hardly call permanent dye
Alayna - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
Maria - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Kathy K.
April 19, 2016
to dark
POSTED BY:
Kathy K.
April 19, 2016
The color I got did not look like the color I picked so when I put it on it was way to dark. I had to go and get stuff to take the color out.
Kathy - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Kim T.
April 19, 2016
To light
POSTED BY:
Kim T.
April 19, 2016
Color has faded in less than 30 days. Please do not send anymore.
Kim - We apologize that your hair color turned out lighter and faded sooner than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. We have also gone ahead and cancelled your Made For You Hair Color Plan (Auto-Delivery). Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Tricia L.
April 19, 2016
Great colour - not enough grey coverage
POSTED BY:
Tricia L.
April 19, 2016
Hi. This is my second application and I really love the colour. The only issue is grey coverage. The first application, I followed instructions but it definitely was not long enough. The second time, I left it in a bit longer ( I thought maybe I was over anxious the first time) but there is still a lot of grey that was not covered and after the first wash, there is more grey showing. If we can adjust for that component, I still really love the colour. Thanks!!
Tricia - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
Andrea - We're sorry to hear that you were unhappy with the gray coverage of your custom color. We see that you worked with your colorist to craft a reformulated shade designed to provide the coverage you expected. We hope to hear more of your feedback soon!
POSTED BY:
Brandy L.
April 19, 2016
Great color/Really Harsh on the hair
POSTED BY:
Brandy L.
April 19, 2016
The color that developed was a beautiful color, but I've never used hair before this that was so incredibly harsh on my hair. It was instant split end city...:-(
Brandy - Thank you for your feedback. We apologize for the disappointing experience you had with our (product name). We're always looking to improve our service and products, and truly value everything our clients say. Since you were unhappy with your results, we've issued a store credit to your eSalon account to go towards a renewing hair care product.
POSTED BY:
Jeannene S.
April 19, 2016
roots were pink
POSTED BY:
Jeannene S.
April 19, 2016
After drying and styling my hair, I check the back and there was a light pinkish strip from the roots to the end. Also, my roots were pinkish. What's going on?
Jeannene - We're sorry to hear that your recent application did not provide the coverage you expected and left your roots with a pink tint. We see that you were able to work with your colorist to craft a formulation designed for increased coverage. We hope to hear your feedback on this adjustment soon.
Brittani - We’re sorry that your hair color did not provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Shari P.
April 19, 2016
My hair color does not last long enough.
POSTED BY:
Shari P.
April 19, 2016
By the 3rd week my color turns brassy and redish. My natural color is a light brown so I am embarrassed by this color. Also gray hair around my face stays gray when I color it. I am now considering going back to the salon to get my hair colored.
Shari - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
Robin - Thank you for your feedback! We are happy to hear you love the product. We apologize that your color turned out differently than you expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs.
POSTED BY:
Jamie T.
April 19, 2016
Didn't like color
POSTED BY:
Jamie T.
April 19, 2016
Color was way too brassy, I don't like the red hue.
Jamie - We’re sorry that your hair color turned out brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
POSTED BY:
vicki N.
April 19, 2016
i love the shampoo and conditioner
POSTED BY:
vicki N.
April 19, 2016
my next order needs to be a shade darker. like the product
Vicki - Thanks for your feedback! Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation.
POSTED BY:
Jennifer W.
April 19, 2016
Good, but not enough!
POSTED BY:
Jennifer W.
April 19, 2016
I like the color, the delivery and the idea of having a custom blend but my hair is waist length and there was not enough of the product to color the ends. I really needed two of each solution.
Jennifer - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. We hope to continue helping you find hair perfection!
Robin - We apologize that your most recent order turned out much redder than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for a medium brown, as you requested. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Kathy P.
April 18, 2016
Ends
POSTED BY:
Kathy P.
April 18, 2016
The ends of my hair is still too dark. The roots turned out fine, but I need the length of my hair to be the same color. We need to go lighter even if I use it only on the length and ends of my hair.
Kathy - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
POSTED BY:
cindy S.
April 18, 2016
Hair color
POSTED BY:
cindy S.
April 18, 2016
I loved this product when first started using but now I notice no covering grey as well as it doesn't last long do you have any suggestions I like this color but need to maybe add something to it to keep the greys on the sides of my hair
Cindy - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Debbie K.
April 18, 2016
Needed more copper
POSTED BY:
Debbie K.
April 18, 2016
At first the color had a slight copper/red tone that quickly faded. Now after a few weeks there is no red at all. The medium blonde color is still a very good color, but I really wanted the copper/red to last as long as the med. blonde. Thanks
Debbie - We apologize that your copper tones faded quicker than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Angela P.
April 18, 2016
Color Didnt Hold
POSTED BY:
Angela P.
April 18, 2016
Liked the packaging and convenience but as for the color, It did not hold well, roots were much lighter than the rest of my hair
Angela - We’re sorry that your hair color came out uneven. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Jerry L
April 18, 2016
My recent color
POSTED BY:
Jerry L
April 18, 2016
Color has improved but is still turning to "red tinge". It is not just me as people are commenting to me asking about my red hair.
Jerry - We’re sorry that your color has turned out brassier than you've expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
Joan - We’re sorry that your results turned out with an unwanted red shade. Since you've expressed that you were unsatisfied with your color, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Teresa C.
April 18, 2016
totally diappointed
POSTED BY:
Teresa C.
April 18, 2016
I had just colored my hair before receiving my first order. So I finally tried it last night. It was so much work, messy, and now I have stains on my shower walls. Then when I dried my hair, I have a 2 toned head. Major red in my hair. (only buy color that has natural in the name). too dark. Then to top it off, did not cover white stubborn hairs at ears (that is main reason I tried this). Since they shipped me a second one before I could even test the first one. I am stuck with it. Out the cash because I will not use it.
Teresa - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Krista R.
April 18, 2016
No better than the brand I buy at the drugstore . . .
POSTED BY:
Krista R.
April 18, 2016
The color wasn't any different than the color I buy at the drugstore. I didn't find any difference in the two products except that my hair did not come out as soft and shiny as when I use the boxed color from the store and that color costs less. I can't say there's anything wrong with the eSalon product, I'm just not as impressed as I thought I'd be. So it's really neither here nor there with this review.
Krista - Thank you for your feedback. We're truly sorry that your custom color did not provide the shine and softness you expected. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration.
POSTED BY:
Joanne A.
April 18, 2016
Too strong of a chemical smell
POSTED BY:
Joanne A.
April 18, 2016
The smell almost knocked me out. My hair is more brittle than before and the colour is lighter than I expected.
Joanne - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
michelle S.
April 18, 2016
Will not cover grey hairs
POSTED BY:
michelle S.
April 18, 2016
I've tried now 3x to use your product and it still does not successfully cover my grey hairs. I have been told in the past that unfortunately my greys may be color resistant and for this reason I think I will discontinue unless a stronger formula can be provided. Please do not send me another package until this is reviewed.
Michelle - We’re sorry to hear that you're unhappy with your gray coverage. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the coverage you expect.
POSTED BY:
Trish B.
April 18, 2016
Esalon is horrible
POSTED BY:
Trish B.
April 18, 2016
Not only did the dark blonde color turn my light auburn hair the color of dirty dishwater but it did not cover my gray and now my very thick, healthy long hair feels like tacky, sticky straw! If I could give zero stars I would.
Trish - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Suzanne V.
April 18, 2016
A little disapointed!
POSTED BY:
Suzanne V.
April 18, 2016
I received a product back in January and put it on my hair, it was a lovely vibrant colour. I found that it was not as shiny, nor did it stay as well as my salon job. We just applied the new one and my daughter pout it on last night. There is o way that this was the same shade as my last product, or what I ordered. My hair was dark brown. I do not see any red in it at all!
I am not happy with the product this time and will not purchase again unless you make amends and send the same product that I received last time. I would also like explanation as to why the product is different? If your product is not going to be consistent then it will not suit me to purchase.
Please reply to my email address with an answer and resolution for this.
Thank you
Suzanne - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit and have reached out to see how we can better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Ileana T.
April 17, 2016
I'm not a happy camper!
POSTED BY:
Ileana T.
April 17, 2016
My hair look darker than the color that I had. I went form only dye my root, to dye my hair completely in order to have the same color. Something was not quiet right at the moment to find and match the color. I uploaded and send my pic during the account setting. So, I don't know what really happen. But, I'm not a happy camper. Probably, I will need to give several days and shampoo my hair during the week to see if I obtained the desire color. I really wanted to love the product, but not today!
Ileana - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
anne maire S.
April 16, 2016
Couldn't use it
POSTED BY:
anne maire S.
April 16, 2016
Really gutted ..my colourist was amazing and we chatted and sorted out what would be the best colour for me, was so excited to get my childhood red hair back..I did the patch test and the smell was so strong and it effected my eye for a few hours..so figured out I was possibly allergic, didn't use it. Told my amazing colourist who was so amazing with me, she said sorry to hear that cancelled my colour subscription and even though I asked another question about my match up she never even bothered answering me..nor did I get a refund...really unhappy with that.
Anne Marie - We’re sorry to hear that you were unhappy with the service you received. Per our Satisfaction Guarantee, we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy.
POSTED BY:
Lori K.
April 16, 2016
Not red enough.
POSTED BY:
Lori K.
April 16, 2016
I specifically asked for a coppery, auburn red and my result was a medium brown. I do like that my hair is soft and in nice condition after coloring with this product, but for something that's supposed to be tailored for me, the resulting color was definitely not what I asked for.
Lori - We’re sorry to hear that you were unhappy with the results of your custom color. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Christina T.
April 16, 2016
Great color just did not last as it faded right away.
POSTED BY:
Christina T.
April 16, 2016
I loved the color but after that I was disappointed as the color faded right away and did not last.
Christina - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
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