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I apply the dye every two weeks and I think I do a great job but ever time my grey hairs don't dye like the other hair. I don't like it one bit. I dye my hair to cover the grey and they don't dye.
America - We apologize that your color result didn't deliver the coverage you expected. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that will provide longer lasting coverage.
POSTED BY:
Chris C.
May 30, 2016
Fading fast
POSTED BY:
Chris C.
May 30, 2016
This time, my color is fading out quickly. Within 2 weeks.
Chris - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Janice H.
May 30, 2016
Colour not as expected
POSTED BY:
Janice H.
May 30, 2016
Having asked for a lighter colour with more golden and caramel tones, and having applied as directed just to roots for the first 30 minutes, the colour is still much darker than expected. Will try one more time but may go back to a shop bought colourant that gives me the colour I want - disappointed!
Janice - We’re sorry that you were unhappy with the results of your previous order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation.
POSTED BY:
Jacqulin W.
May 30, 2016
Color for african american textured hair
POSTED BY:
Jacqulin W.
May 30, 2016
Not pleased. Did not last. Cancel future shipments.
Jacqulin - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Roseann M.
May 29, 2016
Left my hair very dull.
POSTED BY:
Roseann M.
May 29, 2016
Found the colour very flat no shine after using it and my grey came through within 3 weeks. Do not want to order it again. Disappointed.
Please cancel it.
Roseann - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Nilsa L.
May 29, 2016
Color
POSTED BY:
Nilsa L.
May 29, 2016
The color dont anything in my roots i dond liked. I think i lost my money. I dont want no more
Nilsa - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
kerrie H.
May 29, 2016
I thought it was Ok
POSTED BY:
kerrie H.
May 29, 2016
It's ok for 10.00 I was a little disappointed that it didn't cover my grey hairs for longer then a week. The color was not what I pictured I my head but was ok for me. I am a brunett so a little extra color is ok.
Kerrie - We appreciate your feedback. We're sorry to hear your initial color was not as you expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
Petra - We’re sorry that you were unhappy with the results of your initial order. We see that your colorist reviewed your comments and adjusted the formulation for your recent color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Kathy P.
May 28, 2016
To much copper in my hair.
POSTED BY:
Kathy P.
May 28, 2016
I have to much copper in my hair, would a little brown help to calm it down?
Kathy - We see that your colorist reviewed your comments and adjusted the formulation for your order to deliver results better suited to your needs. We hope to continue helping you find hair perfection!
POSTED BY:
Elizabeth V.
May 28, 2016
Disappointed
POSTED BY:
Elizabeth V.
May 28, 2016
Color at roots where I'm mostly grey faded quickly. Followed directions and after hair care to a T. Not happy right now. :(
Elizabeth- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we are currently processing a complimentary reformulated color that will provide longer lasting results as we have previously discussed with you. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Gladys M.
May 28, 2016
Not what I expected!!
POSTED BY:
Gladys M.
May 28, 2016
Used the product as directed, now my hair is dark brown (even thou I ordered medium blonde and the web pic was kind of ash medium blond), it didn't cover my grey hair either.
Well, it was my first time (and my last)... I won't order it again.
Gladys - We're sorry to hear that the color did not cover your gray. You'll be happy to know that should you decide to reorder again, the product's coverage can be adjusted to provide you with what you're looking for. We look forward to delighting you in the future should you reorder with us again!
POSTED BY:
Linda S.
May 28, 2016
Does not work for me
POSTED BY:
Linda S.
May 28, 2016
Grey is showing around my face only 1 week after I colored it I use to be a hair dresser and I always put the color on the most stubborn part of my hair first I have only washed my hair twice since I colored it It's almost as though it's a wash out color and not a permanent color
Linda - We’re sorry that you were unhappy with the gray coverage of your recent formulation. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
POSTED BY:
Gail M.
May 28, 2016
Covering gray
POSTED BY:
Gail M.
May 28, 2016
I was hoping and that eSalon would be the one to cover my gray on both sides of my temple but within 3 days it was gray again.
Gail - Thank you for sharing your feedback on your custom hair color. Upon reviewing your profile, we see that your colorist reached out to you to discuss your hair color needs and reformulated your color. We look forward to hearing your feedback on this new formulation soon and hope to continue helping you find hair perfection!
POSTED BY:
Sabrina M.
May 28, 2016
Not enough coverage
POSTED BY:
Sabrina M.
May 28, 2016
I was so excited to try out my new eSalon hair dye and had followed all the directions, but was saddly disappointed. The coverage was just not there. And I don't have a lot of grey to cover.
Sabrina - We’re sorry that you were unhappy with your coverage results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Jackie R.
May 27, 2016
Change to manual order placement
POSTED BY:
Jackie R.
May 27, 2016
My hair color faded too quickly. I messaged the consultant, but it may be that I was not using proper terms. I would rather purchase from my local retail at my own convenience, or go back to a professional salon.
Jackie - We apologize for any confusion regarding our service. Whenever you place an order through an eSalon promotional offer, such as our half off promotion for first time clients, you’ll also see information about our recurring service during checkout. This just explains that you can pause, modify or turn off the service at any time. Since we didn't hear from you after a reminder email was sent 5 days before your order was placed, we proceeded to prepare it. Again, we're sorry for any inconvenience.
POSTED BY:
Linda R.
May 27, 2016
Color too dark
POSTED BY:
Linda R.
May 27, 2016
Please cancel my custom hair color orders. This color is too dark. I am going back to my previous hair color. I asked for WHITE not BLONDE. I can get that in the stores. I wanted a platinum blonde/white color. I did not get that.
Linda- We are sorry to hear that your hair color turned out darker than you expected. We see that you have already spoken with your Colorist regarding your order. Per our Satisfaction Guarantee, we are currently processing a complimentary reformulated color. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Judy K.
May 27, 2016
Good color
POSTED BY:
Judy K.
May 27, 2016
The color turned out pretty good but would like a little lighter color
Judy - Thanks for your feedback! We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Pat M.
May 27, 2016
Gray coverage
POSTED BY:
Pat M.
May 27, 2016
Don't know why but the last order I received did not cover my gray as it has in the past. My application and timing was the same. Not happy this month.
Pat - We’re sorry to hear that your recent color order faded faster than you expected. Per our Satisfaction Guarantee, we'd love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can deliver your desired results.
POSTED BY:
Kimberly L.
May 26, 2016
Great color
POSTED BY:
Kimberly L.
May 26, 2016
Love my color but just wish it provided better gray coverage
Susan- We apologize that your color faded faster than expected. We want to make sure that we get your color just right and provide you with longer lasting results. We have already reached out to you to better understand your hair color goals and in regards to our Satisfaction Guarantee Policy. Again, we are sorry that your color did last as long as expected.
POSTED BY:
Susan S.
May 26, 2016
Quickly faded
POSTED BY:
Susan S.
May 26, 2016
I was excited to try this new product which I thought would have more color staying power than store-bought brands. Sadly, this faded even sooner than my Clairol product of choice. I was disappointed.
Susan- We apologize that your color faded fasted than expected. We want to make sure that we get your color just right and provide you with longer lasting results. We have already reached out to you to better understand your hair color goals and in regards to our Satisfaction Guarantee Policy. Again, we are sorry that your color did last as long as expected.
POSTED BY:
Storie V.
May 26, 2016
Pretty color, just not what I anticipated.
POSTED BY:
Storie V.
May 26, 2016
Please see the latest picture I uploaded. I am still red/brassy, not blonde. Please help.
Storie - We apologize that your hair color turned out brassier than you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation.
Haley - We apologize for any confusion regarding our service. Whenever you place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. This just explains that you can pause, modify or turn off the service at any time through your account or by giving us a call. Our records indicate that we sent an order reminder email on May 21st regarding your next scheduled order, based on your 7 week frequency. We’re sorry if you didn’t receive it! Since we didn’t see a request to modify or cancel the order, we proceeded to prepare it. Per your request, we have suspended your Hair Color Plan, and have issued you a full refund for this order. Please check your inbox for more details about your refund.
POSTED BY:
Judy D.
May 26, 2016
Color good Didn't really work on white rootsThere resistant
Judy - We apologize that you were disappointed by the gray coverage of your hair color order. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Sheila R.
May 26, 2016
Disappointed
POSTED BY:
Sheila R.
May 26, 2016
I was really looking forward to changing my hair color to only having my hair still be the same color only a little darker. I wanted violet and my hair has no violet whats so ever. I will be cancelling their services.
Sheila - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Kristin H
May 25, 2016
Color My Hair
POSTED BY:
Kristin H
May 25, 2016
Beautiful color... However, this was the fourth time that my grey hair was not covered. This last time that I colored it, the grey hair showed up within a week.
Kristin - While we're glad that you're enjoying your color results, we're sorry that your formulation did not deliver the coverage you expected. We see that you've since worked with your colorist to craft a hair color designed to deliver longer-lasting coverage. We hope to hear more of your feedback soon.
POSTED BY:
K S.
May 25, 2016
Ok first color ok but darker then I used.
POSTED BY:
K S.
May 25, 2016
Cancel any further delivery and cancel future purchase. I believe the photo may have mislead the darker shade you sent. Ok with that said I am disappointed with another email stating Reason color cannot be achieved. Got it ??? But why was this not said as soon as I requested... Not 6 weeks later. Please Cancel all future orders. Not interested in continuing. Thank you KT Schmidt
K- We apologize for any confusion or inconvenience. We will be sending a follow up email regarding your personal eSalon account. Though we don't want to lose you as a client, sometimes we notify clients beforehand if we can not help them achieve their color. While we don't want to see you go, we also don't want to send a product that will not turn out as expected.
POSTED BY:
e N.
May 25, 2016
Turned green
POSTED BY:
e N.
May 25, 2016
Fabulous beginning color. As the color faded, it turned green.
Gabriele - While we're glad you enjoyed your initial color results, we sincerely apologize that it faded to an unwanted green tint. We see that a refund was processed for your order, per our Satisfaction Guarantee. Again, we're sorry that you were unhappy with your experience.
POSTED BY:
Lydia B.
May 25, 2016
No results
POSTED BY:
Lydia B.
May 25, 2016
They sent me a root only treatment. This did match my request for something to better transition my roots and highlights.
I'm not sure if it was a miscommunication on my part or just a bad color match but i feel like i would have felt more confident and achieved better results in a box set from Walmart...Over all its a neat service but I wasn't thrilled and felt like I have wasted my time and money.
Lydia - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Kristina L.
May 25, 2016
Colour Faded Shortly After Dyeing
POSTED BY:
Kristina L.
May 25, 2016
The colour was pretty for about the first three days, it then faded into a copper and finally turned to a brown colour that is slightly darker than my natural shade. I used a colour safe shampoo/conditioner as well. Maybe instructions or the dye needs to be optimised for my hair type.
Kristina - We apologize that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your expectations.
POSTED BY:
Maggie M.
May 24, 2016
Gray hair
POSTED BY:
Maggie M.
May 24, 2016
Your product did nothing to the gray! I'll just buy the over the counter and it works the same. Only covers for a week! Not satisfied! Cancel all together please!
Maggie - We’re sorry that you were unhappy with your gray coverage results. Since the color did provide coverage as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Holly T.
May 24, 2016
Lovely color, but difficult to rinse clean
POSTED BY:
Holly T.
May 24, 2016
I have been using the custom hair color for several months now and I love the color result. My only complaint is that when following the instructions exactly, there is a strange waxy build up on my hair that is very difficult to remove during the rinsing/shampooing process. The first time I used the kit, I used the Stain Guard around my ears and hairline, so when I discovered a gummy residue in my hair, I assumed that it was the Stain Guard which had warmed up in the rinse water and migrated to my hair. The next month, I didn't use the Stain Guard cream at all, but after toweling off my freshly-colored hair, I again found the residue throughout my hair (it feels like I had taken a scoopful of styling wax and mashed it into clumps of my hair). I re-shampooed a few times to remove. This month I shampooed VERY thoroughly and then shampooed again after a long rinse in warm water. I STILL have remaining residue (though less than before). I do have thick hair, but I have never had this particular problem with any other brand of at-home hair color, and I have tried them all.
We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling waxy. Per our Satisfaction Guarantee, we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
alana M.
May 24, 2016
Poor grey coverage
POSTED BY:
alana M.
May 24, 2016
I've washed ( with the esalon shampoo/conditioner) my hair twice since dyeing it and grey hairs are already visible.
Alana - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Cathy K.
May 24, 2016
Customized Color
POSTED BY:
Cathy K.
May 24, 2016
I have been disappointed in eSalon's color match for me. Though, I had requested the last color be changed, it wasn't. The color always ends up leaving a yellow hue to my hair that I do not like. The color is very drying even though I use the shampoo and conditioner recommended. I intend to cancel future orders. If you are ordering, I do wish you luck and satisfaction with your color. Cathy M. King
Cathy - We're sorry to hear that the color didn't turn out as expected. Per our last correspondence, there is a credit in your account per our satisfaction guarantee. Should you try to reorder, we would be happy to work with you on adjusting the color to your perfect formulation!
Denise - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Diane C.
May 23, 2016
Colour not lasting
POSTED BY:
Diane C.
May 23, 2016
My hair was lovely and shiny and colour was fine, although the grey around my face showed through after a week was disappointed because I was away on holiday that week
Diane - We’re sorry your recent order didn’t provide the coverage you expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Sandra S.
May 23, 2016
I really love esalon but
POSTED BY:
Sandra S.
May 23, 2016
SS-07-15V Made my hair brassy right from the colouring. I think I will have to go to a salon and have it corrected.
I guess I should have stuck with SS-06-15V, It is very pretty, but over time it does go brassy. But not nearly as this last colouring (o7), my entire head is brass, not the ash like 06.
Sandra - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Natasha V.
May 23, 2016
First time user
POSTED BY:
Natasha V.
May 23, 2016
The color turned out to be much darker than I was hoping for. I wanted a more vibrant color. I hadn't uploaded a picture on my first go round, but have now done so, hoping that will get the formula closer to the color I am wanting. While I am not happy with the color per se, I am happy with the overall coverage it gave me, in that it was seamless from my roots to the tips. I am going to give it another go to see if I cant get the right color the next shipment out.
Natasha - We're sorry to hear that your formulation did not provide the vibrant color you expected. We can confirm that your colorist will review your comments and photo before creating your reformulated shade. If they have any questions, they will reach out to you directly. We look forward to hearing your feedback on your adjusted color soon.
POSTED BY:
marzena K.
May 23, 2016
Faded color
POSTED BY:
marzena K.
May 23, 2016
It could be better. Selected color didn't turn out dark brown it was more light chestnut, rather unattractive.
Marzena - We’re sorry to hear that you were unhappy with the results of your formulation. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order and reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
deborah C.
May 23, 2016
hair color
POSTED BY:
deborah C.
May 23, 2016
I really do not why you product nt lasting ony 3weeks
Deborah- We’re sorry that your hair color is fading faster than you expected. We see that your colorist has reached out to you to better understand your hair color needs and to see how we can best assist you. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
POSTED BY:
Leah M.
May 23, 2016
did not deliver what was promised, gray came back in a couple weeks.
POSTED BY:
Leah M.
May 23, 2016
did not deliver what was promised, gray came back in a couple weeks unlike what was promised, no one really noticed a difference in my color, no improvement.
Leah - We’re sorry that you were unhappy with your color results. Since the color and coverage did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Melissa C.
May 22, 2016
Horrible
POSTED BY:
Melissa C.
May 22, 2016
My roots, length and ends were three different shades of a red-orange mix with purple tones. It looked worse in sunlight. I have since had that color removed and am using a box color that is more natural and flattering. I will not use esalon again.
Melissa- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Meghan W.
May 22, 2016
Unflattering and darker than requested
POSTED BY:
Meghan W.
May 22, 2016
I requested a color lighter and more golden/red than my natural color, in hopes of something lighter for summer. I was so excited to try something different. But when it was all finished and I excitedly styled my hair for the first time, I was so disappointed. Unfortunately, the color sent to me was actually DARKER than my natural color, and an unflattering and unnatural burgundy color. It looks cheap and dull. So very upset.
Meghan - We truly apologize that your color was darker than you expected. We see that you have spoken with your colorist about this matter and we have added a free order credit to your account, per our Satisfaction Guarantee. Again we apologize, and we look forward to delivering results you'll fall in love with.
POSTED BY:
Emily K.
May 21, 2016
Not desired color at all
POSTED BY:
Emily K.
May 21, 2016
I was looking for more oder a medium to light brown color with reddish tone. not dark red/Auburn! Cancelling now. I can buy this color in stores.
Emily - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, a member of our Color + Care Team has gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Jason D B.
May 21, 2016
Not happy
POSTED BY:
Jason D B.
May 21, 2016
Color wad unflattering and made my hair dry and brittle
Jason - We apologize that you were unhappy with your color results. We would like to bring your attention to the crucial Rinse Through Your Ends step in your Personalized Instructions, in which you massage leftover mixed color into your hair after your timing is complete. Your colorist has reached out to you to assist with your color and application, and we look forward to delivering results you'll fall in love with.
POSTED BY:
Nikki B.
May 21, 2016
I'd give zero stars if I could
POSTED BY:
Nikki B.
May 21, 2016
Followed directions exactly. In fact left it on longer than directed. Didn't cover roots at all and it is the dullest look ever. What garbage!
Nikki - We’re sorry that you were unhappy with your color and coverage results. Since your results did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
NIKKI S.
May 21, 2016
Disappointed
POSTED BY:
NIKKI S.
May 21, 2016
Left hair looking and feeling like wax. Washed several times too. Also did not cover all grey.
Nikki - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Valerie A.
May 20, 2016
Lighter than " dark blonde" next time!
POSTED BY:
Valerie A.
May 20, 2016
Color was supposed to be 2 shades lighter. Barely see it, on the roots, but still gray, and still dark brunette. Rating is a 1 star out of 5. Because now I must go get retouch for gray till a shipment AGAIN of what I thought I was buying, hopefully will give me color I requested. I've been blonde blonde, and I've been brunette brunette. So, at this stage I went from 6g to 2 shades lighter, a dark blonde, less gold. Maybe I should of requested a medium blonde with highlights. Do you have a kit that can color and highlight, gloss, etc? I don't see any change with every color you send so far. I know dark blonde, and this is not even light golden brown, it's dark with a few lighter notes but, not enough to make a difference and, COLOR GRAY.
Valerie - Thank you for your feedback and questions. We do not currently offer a highlighting kit, but stay tuned, as we are always looking to improve our service! Additionally, we're sorry that we are unable to accommodate your hair color goals at this time. Per your colorist's messages, a lighter color applied over a darker color will not lighten the darker hair. Upon reviewing your account, we see that you have changed your color at a salon and we look forward to adjusting your eSalon color to accommodate this. Thanks again for your feedback!
POSTED BY:
Amy S.
May 20, 2016
Loved the color
POSTED BY:
Amy S.
May 20, 2016
The color was great, however, the product did not do a very good job with covering the gray. ESalon is aware and said next shipment would have more gray coverage in product.
Amy - We’re sorry your recent order didn’t provide the coverage you expected. We hope to continue helping you find hair perfection and look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Cindy U.
May 20, 2016
Hair color
POSTED BY:
Cindy U.
May 20, 2016
The color has to much red in it. I gave you the exact formula my salon uses on me. The color you sent doesn't cover my grey and doesn't last.
Cindy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Darcie D.
May 20, 2016
Average
POSTED BY:
Darcie D.
May 20, 2016
Followed directions perfectly but ends did not get enough color and roots have red tint
Darcie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Linda T.
May 20, 2016
Did formula change?
POSTED BY:
Linda T.
May 20, 2016
The color seems to wash out more quickly than when I first started using esalon. Maybe my hair has changed. not sure how to resolve this.
Linda - We're sorry to hear that your color has been fading faster than before. Upon reviewing your account, we do not see any changes made to your formula. Hair is personal and can change over time, however. Our experts are always available for one-on-one advice and customized color adjustments, so feel free to reach out to us!
POSTED BY:
Karen G.
May 20, 2016
Why shoot blindly?
POSTED BY:
Karen G.
May 20, 2016
This offer sounded exciting to me until I got my first bottle and it would not cover my gray. I realized these products are available to us at any supermarket or discount store; so why on earth Would we let a stranger match our color by a digital photo!? Much easier to go to Walmart and compare colors myself. And again, this product didn't come close to covering my gray.
Karen - We apologize that your first order did not provide the gray coverage you expected. Your hair is unique, and for the best results your hair color should be created specifically for you. We see that you shared your feedback with us and we added a non-expiring free order credit to your account for a customized reformulation, better tailored to you. The addition of vitamins and aloe vera make our color much more conditioning than store brands as well. We hope this information is helpful and that you permit us the opportunity to deliver results you can fall in love with!
POSTED BY:
Jasmine K.
May 19, 2016
BEWARE! Harsh Color It burned my head!
POSTED BY:
Jasmine K.
May 19, 2016
The 1st time I left the color on for 30 mins and it was so painful. I had to get meds from my Dr. Like a dummy I tried it again but for only 15 mins, less of a burn but my forehead and left eye were swollen and I still needed meds! If you have sensitive skin, BEWARE!
Jasmine - We’re truly sorry to hear that you experienced an allergic reaction. We include allergy test instructions with every order because we recommend clients perform the test before each hair color application, especially if they have had reactions in the past. Since you've had such an adverse reaction, we welcome you to go over our ingredients with your physician to identify a brand you are not allergic to, and we hope you are feeling better!
POSTED BY:
Natalie C.
May 19, 2016
Disappointed
POSTED BY:
Natalie C.
May 19, 2016
Looks like I did nothing to my hair. No change. :(
Natalie - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Tatiana H.
May 19, 2016
Product
POSTED BY:
Tatiana H.
May 19, 2016
Your product is quite good but didn't suit my hair because it didn't cover my roots properly as I have lots of greys, so decided not to buy any more. Sorry
Tatiana - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
Sheryl - We are sorry to hear that your hair color turned out darker than you expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Linda H.
May 19, 2016
Did not last!
POSTED BY:
Linda H.
May 19, 2016
I loved the hair color result but it only lasted about a week!! Faded almost immediately and gray was not adequately covered!
Linda - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Gloria V.
May 19, 2016
Instructions
POSTED BY:
Gloria V.
May 19, 2016
My product came with no instructions tried getting them but not helpful can't even color hair very disappointed
Gloria - We're sorry that you're unable to locate your instructions! We're currently sending a digital version of your instructions to you via email. We look forward to hearing from you soon.
POSTED BY:
Divlesh S.
May 18, 2016
It didn't work for me.
POSTED BY:
Divlesh S.
May 18, 2016
It didn't work for me. eSalon sent me another order without my consent and charged my credit card without my authorization. This is not only unfair, it's against the law as well.
Divlesh - We apologize that your eSalon experience has been unsatisfactory. Before placing their first order on our website under our 50% off deal for new clients, customers are shown a checkout page explaining that they are joining the Hair Color Plan. In addition, clients can stop, modify or cancel the service at any time by logging into their account or giving us a call. Upon reviewing your profile, we see a representative has refunded you for the cost of the second order. Again, we apologize for any miscommunication.
POSTED BY:
terri M.
May 18, 2016
I asked for a darker look but this is mousie
POSTED BY:
terri M.
May 18, 2016
Nice packaging but the colour is not what I expected
Terri - We’re sorry to hear that your results were not what you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We've reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your color results and hope to provide you with a formulation that will provide the results you’re looking for.
POSTED BY:
Robbie K.
May 18, 2016
Not enough red
POSTED BY:
Robbie K.
May 18, 2016
My color this time is dark enough, but it had too much blonde and not enough red. I like the shade of the color, I didn't like that it was dark blonde with red undertones. I want it to be burgundy red, not just red undertones. Thank you.
Robbie - We’re sorry that you were unhappy with the results of your previous order. We see that your colorist reviewed your comments and adjusted the formulation for your most recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Amber D.
May 18, 2016
Need lighter color
POSTED BY:
Amber D.
May 18, 2016
The permanent color covered my roots and gray but was a little too dark. I would like to go lighter for the summer.
Amber - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
Mia - We’re sorry that you were disappointed by the results of your color application. Upon reviewing your account, we see that you reached out to us and we issued a refund per your request. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Karen L.
May 18, 2016
Not as good this time
POSTED BY:
Karen L.
May 18, 2016
This is my third application with my custom esalon kit. My grey roots were not covered as well this time. I think I did everything the same. One week later and the grey on the top of my head near my part and the sides near my face are looking like they need to be done again soon. Is there anything you can do to help out on this?
Karen - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted your formulation to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation.
POSTED BY:
Mandy H.
May 18, 2016
HATED IT ALL
POSTED BY:
Mandy H.
May 18, 2016
My hair was dull looked greasy. Never in all the years of having my hair coloured has it gone limp greasy and could not even style . I will never use this product again
Mandy - We’re sorry that your hair felt limp and greasy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for the hair color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Nicole M. G.
May 17, 2016
So disappointing
POSTED BY:
Nicole M. G.
May 17, 2016
I was so excited to dye my hair when I received the package in the mail; however, the results were nothing like I expected. In fact, it doesn't even look like I colored my hair and the result is so similar to my naturally dull, ugly light brown natural color that I'm so upset I evwn wasted my time and money.
Nicole - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to deliver your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Ashley S.
May 17, 2016
Hair color didnt stay in
POSTED BY:
Ashley S.
May 17, 2016
My hair color was very pretty but it only stayed in my hair for a week.
Ashley - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Lisa
May 17, 2016
Not good. Scalp burning. Too harsh.
POSTED BY:
Lisa
May 17, 2016
Too many chemicals. Harsh that it burned my head and damaged my healthy long hair. I will never use again. I want off this plan. It's expensive and not worth the money. I like natural products for my hair. This coloring had chemicals that ruin your hair. Very unhealthy. And it burned my head when I put it in. It still is very itchy and flaking. I don't want this product again! Please cancel as I do not want to reorder. If possible I would like a refund. Please advise how I can get it and how I can stop all future orders. Thanks.
Lisa - We’re truly sorry to hear that you experienced an allergic reaction. Our color is made fresh with safe, expert-approved ingredients, but we recommend performing a skin allergy test 48 hours before each hair color application because one can develop sensitivity to color over time. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. We see that you reached out to us about the reaction you had and we issued a refund in addition to turning off your optional Color Plan. Again, we apologize and we hope this information is helpful.
POSTED BY:
Stephanie D.
May 17, 2016
Not the Color For Me
POSTED BY:
Stephanie D.
May 17, 2016
The color experience was great-it was easy to apply, fast, and left my hair silky, soft, and shiny. However, my custom color did nothing for my hair. It did not look as if I had colored my hair at all;it left maybe a hint of gold that no one but me noticed. Even my family who knew that I was coloring my hair asked what happened to the color because it looked the same after I dried my hair. Also, there was no gray coverage-I have minimal gray...just the odd ones here and there around my temple or popping up in random spots (guess that is what happens right when you turn 40!), but the color didn't hide them at all, which was disappointing and the main reason that I was coloring my hair for the first time in over a year! Oh well...love the product itself, but the color just wasn't for me. I will try again and see if I can get a better match...if not, then I gave it a try!
Stephanie - We’re sorry your recent order didn’t provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order and have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Jael F.
May 17, 2016
My hair is green
POSTED BY:
Jael F.
May 17, 2016
I did everything on the directions. it didn't work. I have to now go to he hair stylist to fix
Jael - We’re sorry to hear that the results of your most formulation had a green tone to it. We’d love to remedy this by sending you a complimentary reformulation to neutralize any green tint. A representative will be reaching out to you with instructions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope you consider using our service again in the future.
Angela - We are sorry to hear that your hair color turned out darker than you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
MM E.
May 17, 2016
Roots way too brassy
POSTED BY:
MM E.
May 17, 2016
My overall hair color is OK, but my roots are so brassy that my hair looks obviously and cheaply colored, and I already need to recolor to address my roots, even the day after I used your color. If my next shipment doesn't get it right (second color adjustment), I will go back to store-bought color because it's less expensive and more effective.
MM E - We are sorry to hear that your roots appeared brassy. Upon reviewing your account, we see that your colorist created a complimentary reformulation for you based on your feedback and that you enjoyed the results! We hope to continue helping you achieve hair perfection!
POSTED BY:
phyllis Z.
May 17, 2016
Different color
POSTED BY:
phyllis Z.
May 17, 2016
You sent me hair color for light blonde which is what the computer that determined my haircolor. I . My hair turned light brown. Not happy about this at all. I thought your mixologist was not great. I'm expected better than this. Would be great if it was the right color. Now my hair is darker.
Phyllis - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Roberta C.
May 17, 2016
Demi permanent darkest brown
POSTED BY:
Roberta C.
May 17, 2016
The color was not particularly nice and unfortunately the hair color made my hair fall out. I think it was too harsh
Roberta - We’re truly sorry to hear that you were unhappy with the color result and experienced hair loss. In rare cases, one can develop sensitivity or allergies to hair color over time. It is also possible for previously bleached hair to become more stressed with added color. If you feel that your hair loss may be a result of an allergy, we recommend following up with your physician. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Randi L.
May 17, 2016
Awful product
POSTED BY:
Randi L.
May 17, 2016
I personally think they put something in the product to dry your hair out so you'll be fooled into buying their other products. Scam.
Randi - We're sorry to hear that the product dried out your hair. We are happy to see that we have issued a refund to you for the product per our 100% satisfaction guarantee. If you have any questions, please feel free to contact us at our help desk at any time.
POSTED BY:
Beth H.
May 17, 2016
Custom Hair color review
POSTED BY:
Beth H.
May 17, 2016
I loved the colour. Even with the length of time it is not covering my white hair.
Beth - We’re sorry that you were unhappy with the gray coverage of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation.
Roxanna- We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color faded faster than you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
Kristina - We’re sorry that you were unsatisfied with the coverage of your custom color. Since you were unhappy with your results, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Tamara C.
May 16, 2016
Awful Product!!!
POSTED BY:
Tamara C.
May 16, 2016
I have colored my hair for more than 25 years and have used various products. I have never had a product dry my hair out like eSalon's product did. My hair literally felt like straw and the color faded to a nasty brassy color within a week. I had to go pay a hair stylist $120 to fix the damage done to my hair by this product. I would give this product -5 stars if I could. Unfortunately, in order to leave this review, I had to select one star. If you are thinking about buying this product, spend some time looking for real reviews. The ones posted are obviously posted by the company because this product is awful!
Tamara - We’re sorry that your hair felt straw-like and brassy after your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
POSTED BY:
lorraine Gutierrez G.
May 16, 2016
Not Happy
POSTED BY:
lorraine Gutierrez G.
May 16, 2016
My grays are not covered I wish I could send a picture to show you how unhappy I am. I followed the instructions on my touch up just like I did the first time which promoted me to order for my touch up I'm just nor satisfied and I don't like to see my not fully gray covered unhealthy hair right now
Lorraine - We apologize that you were unsatisfied with your results. We see that you spoke with your colorist who made customized adjustments to your formula. Upon reviewing your results, we're glad we were able to achieve the coverage and color you were looking for!
POSTED BY:
Crystal M.
May 15, 2016
Too dark and turned hair green.
POSTED BY:
Crystal M.
May 15, 2016
I am very unhappy with this product but the conditioner was great
Crystal- We’re sorry to hear that the results of your most recent formulation was too dark and had a green tone to it. We’d love to remedy this by sending you a complimentary reformulation to neutralize any green tint. We have reached out to you with instructions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope you consider using our service again in the future.
POSTED BY:
Michelle S.
May 15, 2016
Hair color
POSTED BY:
Michelle S.
May 15, 2016
I asked for a lighter color,the color that it turned out was not light brown,it is to dark for what I wanted.I will try the other products I ordered but I think I have to go now to the salon and get the color I wanted I will rate my other products to see if I will order again thanks,for cutting u should pay for my salon visit.
Michelle- We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
POSTED BY:
Leslie B.
May 15, 2016
didn't like at all
POSTED BY:
Leslie B.
May 15, 2016
The color was way too dark. And not what I was expecting.
Leslie- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Maria P.
May 15, 2016
Cancel order
POSTED BY:
Maria P.
May 15, 2016
Sorry my roots came out ok, but when ran through rest of hair my hair has a blue green tint...now have to go to a professional for a toner.I've been coloring my own hair for 20 years and never had a problem... please cancel order...
Maria- We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Brenda C.
May 15, 2016
Expected more
POSTED BY:
Brenda C.
May 15, 2016
I purchased this product trying to find something to cover my grey. This product did the same as others and just covered it up for the 1st wash or two and then that was it. I expected more from the priduct.
Brenda - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Hannah A.
May 15, 2016
Pretty much my same color
POSTED BY:
Hannah A.
May 15, 2016
I sent in two pics and a pretty clear description of what I wanted (brighter and warmer/redder), but the the color I got is barely different from my natural color. If anything, it's a little browner, not redder. The color is good quality and not damaging, but the shade wasn't what I was looking for.
Hannah - We apologize that your color turned out differently than you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Anita M.
May 14, 2016
4th adjustment to my hair color, still not right!
POSTED BY:
Anita M.
May 14, 2016
From too dark to too light, to too dark again... no happy medium!
Anita - We apologize that your color has turned out differently than you've expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
illona M.
May 14, 2016
Not light enough
POSTED BY:
illona M.
May 14, 2016
Not light enough .... comes out yellowish instead of light blonde.
Illona - We are sorry to hear that your hair color turned out darker and warmer than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Kari H.
May 14, 2016
Not for me
POSTED BY:
Kari H.
May 14, 2016
My hair has become very dry from the hair color treatment. I'm cutting my hair and going back to my hairdresser for color and a deep moisturizing and conditioning treatment.. The color isn't what I described to them, it is darker and hardly any red.
Kari- We’re sorry that your color formulation came out darker than you were expecting and did not enough red. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further.
POSTED BY:
Deborah J.
May 14, 2016
Wrong color, Brassy!!
POSTED BY:
Deborah J.
May 14, 2016
It was dark red instead of a light/med Auburn & very brassy, didn't cover the little white/gray I have or my roots, in fact it made them darker. & YES, I followed the correct steps & times.
Deborah - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Peggy E.
May 14, 2016
Not what it used to be
POSTED BY:
Peggy E.
May 14, 2016
When I first started using this hair color, I was thrilled with the product. It was a 2 step process then and worked better than any color I'd ever used. Step 2 was a wonderful serum-like liquid that made my hair soft and glossy. The gray was covered for 8 weeks. Without notice, the step 2 glosser was no longer included with the hair color but available if you paid extra for it. Also, unfortunately, my gray didn't stay covered for any more than 3 weeks. Very disappointing
Peggy - Thank you for sharing your feedback with us. We apologize for the confusion caused by the gloss bottles, you are still fully able to order the additional second bottle if you feel that your ends are looking drab. For the root coverage, your hair may now be growing faster or, as your hair continues to turn gray, may be becoming more resistant to color. eSalon is prepared to adjust for these types of changes if they need to be made. Changes to your orders can be requested when you place an order, send and email, or give us a call.
POSTED BY:
Amy R.
May 14, 2016
uneven coloring
POSTED BY:
Amy R.
May 14, 2016
In my order I told them that my hair was resistant to color so I assumed that they took that into consideration when making my formula and instructions. I followed the instructions completely and the only part of my hair that came out colored was the roots. Very disappointed.
Amy - We’re sorry that your hair color came out uneven. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation.
POSTED BY:
Christie E.
May 14, 2016
Didn't cover grey
POSTED BY:
Christie E.
May 14, 2016
I like the overall colour, though I was hoping for a touch lighter. It mostly neutralized the red tones from the previous blend. I was a bit disappointed that I could still clearly see the grey strands, particularly by my ears.
Christie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs.
POSTED BY:
Casey T.
May 13, 2016
Just OK
POSTED BY:
Casey T.
May 13, 2016
I did not see any better results out of this hair dye then the store box dye. Color did not last 2weeks.
Casey - We are sorry to hear you did not see the results you were looking for. Upon reviewing your account, we see that we have received your feedback and, per our Satisfaction Guarantee, issued a refund for the cost of your color and notified your colorist to make adjustments if you try our service in the future. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Melissa W.
May 13, 2016
Lacked gray coverage
POSTED BY:
Melissa W.
May 13, 2016
I liked the color but the gray coverage wasn't enough. Also the smell is horrible and the root treatment burned my scalp.
Melissa - We apologize that you were disappointed by the gray coverage, smell and burning sensation of your hair color order. We're always looking to improve our service and products, and truly value everything our clients say. To minimize the risk of an allergic reaction, we strongly recommend always performing a skin allergy test. It is possible for a sensitivity to hair color to develop over time.
Michele - We’re sorry that your silver hair reappeared sooner than expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We hope to continue helping you find hair perfection!
POSTED BY:
Malinda M.
May 13, 2016
It didn't take.
POSTED BY:
Malinda M.
May 13, 2016
I went to a hair dresser to fix my hair. Your color messed up my hair.
Malinda - Thank you for your feedback. We apologize for the disappointing experience you had with your recent order. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation. Again, we are sorry that you were unhappy with your color results and truly value everything our clients say.
POSTED BY:
TC M.
May 13, 2016
Horrible to use
POSTED BY:
TC M.
May 13, 2016
The product was so runny it dripped everywhere. This was by far the most difficult product to use. I am not going to use this ever again.
TC - We’re sorry that you were disappointed with your eSalon color. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
Linnea - We are sorry to hear that the color didn't cover your gray as expected. You'll be happy to know that gray coverage is something eSalon can adjust fairly easily. Simply let us know on your next order that you'd like to make adjustments to your coverage. We look forward to delighting you in the future.
POSTED BY:
Marsha W.
May 13, 2016
Makes your hair feel dry and unappealing
POSTED BY:
Marsha W.
May 13, 2016
Feels really gross after final rinse. Feels like you need a whole bottle of conditioner to get it back to normal-Plus the color comes out darker than expected
Marsha - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. We're always looking to improve our service and products, and truly value everything our clients say. Again, we apologize that you were unsatisfied with your experience.
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