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By submitting this form, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from eSalon at the cell number used when signing up. Consent is not a condition of purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg and data rates may apply. View Terms & Privacy
Nicole - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
April - We’re sorry that you were unsatisfied with your custom color and that it was hard to get out of your hair. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Trina S.
June 21, 2016
Did not want a second order
POSTED BY:
Trina S.
June 21, 2016
In my first order I specifically mentioned in the email that I did not want another order and a second order was shipped out to me and my credit card used without my authorization.
Trina - Whenever you place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. This just explains that you can pause, modify or turn off the service at any time through your account or by giving us a call. Since you were unaware of your plan, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
POSTED BY:
Karla C.
June 21, 2016
horrible product
POSTED BY:
Karla C.
June 21, 2016
It did not color my hair as it was supposed to. It also made no difference what so ever. I do not recommend this product.
Karla - We apologize that your results did not meet your expectations. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color better tailored to your goals. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
DEBRA H.
June 20, 2016
Please call ancel
POSTED BY:
DEBRA H.
June 20, 2016
It made my hair brittle and felt to dry and hard to manage
Debra- We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for your last color and reached out to you to see how we can best assist you, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
c R.
June 20, 2016
nice packaging
POSTED BY:
c R.
June 20, 2016
ordered dark blonde for my all grey hair that is colored blonde, turned it medium brown with a lot of red...don't like red hair.... don't want medium brown hair.....enough said. Going to hairdresser to get it fixed. $$$$$$
C - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
Morgan H.
June 18, 2016
Not really what I was hoping for
POSTED BY:
Morgan H.
June 18, 2016
Hmm well I had very blonde ends on my top layer and a light brown on my underneath, because I dyed the underneath black about a year ago with almost white blond on top and just let it grow out for about a year and then a few months ago got a ash brown dyed and let it fade so that I could dye it this time to make the roots, underneath and blonde spots, would all be the same color... I told all this to the colorist and told her anything that would go good with my skin and even out all of my hair as long as it wasn't a gold base was fine and I was open to other color choices. But medium blonde was chosen. I have to say that I'm not impressed with the way it turned out. It's very very golden up at the roots and almost a gray at the tips. But the underlayer is way darker now and doesn't blend at all. I'm left with 3 tone Hair, even after I called to make sure it would all come out Even and beautiful and they said it should not problem with the color and formula they chose. But the worst part is with my very pale blue eyes and pale skin I look so dull, this dye had way to many golden tones for me. My goal was just even toned long healthy hair and this dye made my hair feel even my dry(more then a salon dye or even a few brands that I have tried at home) and tanglesome, I sure hope a few coconut oil masks candidate fix that. Not sure if I will try again or not. Kinda disappointed
Morgan - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
Heather- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Jennifer C.
June 18, 2016
Didn't turn out like I hoped
POSTED BY:
Jennifer C.
June 18, 2016
Maybe I did something wrong but my hair turned out more black which is fine but would have liked a little more violet. Oh well.
Jennifer - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Kate B.
June 17, 2016
Color fades
POSTED BY:
Kate B.
June 17, 2016
The color seems to fade a lot during the month. I am going to try one more time and see if this batch works better.
Kate - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
Carmen - We apologize that your color results didn't cover your grays. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Yee T.
June 17, 2016
Not What I Wanted
POSTED BY:
Yee T.
June 17, 2016
I told the colorist I wanted a lighter color than what was shown. It turned my hair black.
Yee - We’re sorry that you were unhappy with the results of your recent order. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation.
POSTED BY:
Joanne C.
June 17, 2016
Followed instructions but roots were lifesaver candy colored.
POSTED BY:
Joanne C.
June 17, 2016
My neighbor, a salon owner, did follow the directions and color-processed in two stages as designed. Roots were a bright candy apple color so coupled up with the fact that I decided to have a great Keritin treatment I'll just have to go a different route- I've had friends who love the eSalon products but it is a difficult (red) hair color to make a product to match. Joanne Crosby
Joanne - We’re sorry that your hair color came out uneven. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Susan D.
June 17, 2016
Greys still there!😡
POSTED BY:
Susan D.
June 17, 2016
I have tried your product multiple times and my grey still shows after less than 2weeks. I no longer want to spend my money when it's not working for me. Please cancel my account.
Susan - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Melia W.
June 16, 2016
Dried my hair ends really bad.
POSTED BY:
Melia W.
June 16, 2016
This color did not do well on my hair. It really dried it out and is making it break. The color did not last long at all -- my edges are already turning back to gray. I'm disappointed because I really thought it would be a good product. I am currently trying to find a product to add some moisture back to my hair. If you have any recommendations please let me know.
Melia - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Jena B.
June 16, 2016
Too Dark
POSTED BY:
Jena B.
June 16, 2016
Color was much darker than expected.. did not match well.
Jena - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
POSTED BY:
Stacey M.
June 15, 2016
Easy to use. Color turned out great!
POSTED BY:
Stacey M.
June 15, 2016
Not thrilled that the price went up and I was set up on automatic ordering. You have a great product that sells itself so why sneak that in? Otherwise, I would rate higher
Stacey - We apologize for any confusion regarding our service. Whenever you place an order through an eSalon promotional offer, such as our 50% off discount for first time clients, you’ll also see information about our recurring service during checkout. This just explains that you can pause, modify or turn off the service at any time through your account or by giving us a call. Again, we're sorry for any inconvenience and hope this information is helpful.
POSTED BY:
Sarah J
June 15, 2016
Not blue black, but nice
POSTED BY:
Sarah J
June 15, 2016
Nice dark color, but not really a blue to it. Also, it didn't cover up all the greys and the greys that it did cover up seem as though they are peering through and may start to show as time goes by😕 Hair feels great though!
Sarah- We’re sorry that you were not totally satisfied with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Sandra S.
June 15, 2016
1st time member opinion
POSTED BY:
Sandra S.
June 15, 2016
Pleased with the cs via email. Did not notice any change to my color like I wanted/requested. It did cover roots & grey well, however color dramatically faded in a week even using color treated shampoo, etc. Modified 2nd color & hope that it works out and doesn't fade..That being said, CS replied in a timely manner & adjusted my color. Great packaging & received it shortly after receiving my shipment email notification.. I only gave 2 star ratings, simply because of how quick color faded and no difference in my color that I wanted.. However, pleased so far with everytging else & willing to give it a go again..The packaging, I give it a 5star.. Personalized, & love all contents inside. Especially the info on instructions & how they tell you on a graph how much color tones that are added in your bottle..I have really long hair & had decent amount of color left in bottle, which is impressive cuz when I bought "box" colors, I would have to buy 2 boxes, spending double the money in order to be able to dye my whole head..
Sandra - We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration.We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
suzanne C.
June 15, 2016
hair colour
POSTED BY:
suzanne C.
June 15, 2016
this was my second colour from you but did nt come out as red as the first one i used, plus only one bottle this time whereas my first one had two seperate bottles, one for roots and one for ends. dont think i will use this again now.
Suzanne- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
colleen M.
June 15, 2016
No Gray coverage
POSTED BY:
colleen M.
June 15, 2016
After using Esalon for the past 12+ months, the quality has gone down in the past 6 months. My hair color starts to fade after 5 days. Even using the Esalon shampoo and conditioners.
Colleen - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account and you were able to speak with a colorist.
Patricia - We apologize that your color did not come out as red as you expected. We see that a refund was processed for your most recent order, per our Satisfaction Guarantee. Again, we're sorry that you were unhappy with your experience.
POSTED BY:
Gypsy Y.
June 15, 2016
Too Brassy!!!
POSTED BY:
Gypsy Y.
June 15, 2016
This color had far too much brassiness and there was not enough color in the order to do my full head properly...My hair was naturally curly, medium thick and halfway down my back when I placed this very 1st order in August 2014...I have not colored my hair since this order and have hair cut to a "right over the shoulder" length...The color sent originally to me was TOO brassy...I needed a "Neutral" Light Brown...I had severe unrelated medical issues (2 Strokes) and therefore could not contact the company for a replacement at that time...I spent 1 year and a half in therapy to recover from the strokes...I would be willing to try this eSalon Color program again, the the right "Neutral" Light Brown, but am not going to pay for another failed color....If the right color works, I will gladly leave a 5 star positive feedback...
Gypsy- We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
POSTED BY:
Migdalia F.
June 15, 2016
WHAT HAPPENED WITH MY LAST COLOR SHIPPED????
POSTED BY:
Migdalia F.
June 15, 2016
WE need to adjust better my color, this shipment was totally wrong, my color has changed to BROWN!! I JUST HEADED IT!!
Migdalia - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Beverly W.
June 14, 2016
Gray coverage
POSTED BY:
Beverly W.
June 14, 2016
Gray coverage only lasted one week. Color was more dark brown than dark auburn.
Beverly - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Stacey G.
June 14, 2016
My color
POSTED BY:
Stacey G.
June 14, 2016
It was a good match for me. My hair just grows too fast and my grays are hard to cover. I would like to try something redder.
Stacey - We see that you worked with your colorist to craft a formulation for increased red tones, as you requested. We hope this adjustment is more to your liking and look forward to hearing more of your feedback in the future.
POSTED BY:
Malissa W.
June 14, 2016
Not vibrant at all! Fades very fast!
POSTED BY:
Malissa W.
June 14, 2016
I tried the esalon hair color. I thought the quiz to determine your color was way off on a lot of things. This will affect your end results. I tried the first color they sent. It faded out fast!! Much faster than drug store color. I gave a review on the color and stated that. They said they would alter the color for the next month. The color was exactly the same. Now I want to cancel and I cant figure out how to do so!!! Very frusrating!
Malissa - We're sorry to hear you were disappointed with your experience. Per the information in your Personalized Instructions, we would like to confirm that we adjusted your color to a darker version of the original for longer lasting results, but the name on the color label was the same because the adjustment was in the same color family. We also cancelled any future orders upon your request at the time. We recommend that you try the free color we made for you, which has a shelf life of one year, and would gladly make further adjustments if you were looking for a different color.
POSTED BY:
Tali F.
June 14, 2016
Not convinced color quality&healthiness, NOT shiny & nice smelling after
POSTED BY:
Tali F.
June 14, 2016
i did not see any evidence that the color was custom-made for me or a any healthier version of the store-bought colors (as their ad claims (stop buying generic colors...)). That was what I was looking for when I bought this color. My hair did not shine after coloring, which is very important for me. The conditioner did not smell nice. The color itself smelled terrible. I liked the skin protection cream before coloring. The after-color skin cleaner did not work well. Also, there was not enough hair conditioner provided to use until the next coloring (at least 4 weeks like L'Oreal does) - it was just one-time use. The packaging was nice - and I think that was the main thing they tried to do differently.
Tali- Thank you for contacting us and sharing your candid feedback. We apologize that you were not completely satisfied with your eSalon experience. Once unique benefit of our service is that we can adjust your color based on your request. Our Demi-Permanent dyes are ammonia free while our Permanent dyes contain ammonium hydroxide, a solution of ammonia in water. While ammonia has a strong smell, eSalon and other experts believe it is a safer and more effective choice than the substitutes some other hair color companies use, such as Ethanolamine. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Czarina M.
June 14, 2016
My hair got darker but did not cover white hair
POSTED BY:
Czarina M.
June 14, 2016
Really bad experience because I was expecting better results after all the process , it did not cover my white hair at all
Czarina - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Julie R.
June 13, 2016
I almost passed out from chemical smell
POSTED BY:
Julie R.
June 13, 2016
I will never buy this hair color again. I almost passed out from the chemical smell. My head is still itching today. It was the most horrible experience I have ever had with hair color.
Julie - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have issued a credit to your eSalon account and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Lisa S.
June 13, 2016
wrong color
POSTED BY:
Lisa S.
June 13, 2016
I expect to be either refunded or the correct color kit resent at no charge and on the volume, great maybe a little more.
Lisa- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Your colorist has reviewed your comments and adjusted your hair color order to better suit your needs. We look forward to hearing your feedback once you try your reformulated color.
POSTED BY:
Dawn M S.
June 13, 2016
COLOR
POSTED BY:
Dawn M S.
June 13, 2016
The color came out great, but it didn't stay any longer then any of the other colors that I have used in the past.
Dawn - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
Frances- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Sara L.
June 13, 2016
The color was fine but something was in the bottle
POSTED BY:
Sara L.
June 13, 2016
My hair was greasy for a week and took several washes to get it out. I am not sure what was in the color, shampoo, or conditioner but my hair was so greasy, knotty, easily broken, and unmanageable.
Sarah - We’re sorry that your hair felt greasy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
PEG S.
June 12, 2016
It would seem that the bottle leaked inside of the box..
POSTED BY:
PEG S.
June 12, 2016
Do i have enough to dye my hair?.. will it not take ? .. I would also like to give "zero" stars for not having weekend support other than " email" ..now i am left to my own devices..i needed to do my hair as i just had a haircut..and it now looks obvious that i need to do my hair.. ..so i will give it a try..hoping it doesn't make my hair fall out or worse yet..and yes...it can be worse than that...if half the dye takes or turns orange...again..having the " support" that you mention on the weekends would have been a great help and i would have given this rating more stars ..
Peg- We apologize that your hair color order arrived damaged. We want to make sure that your hair color application provides seamless results. Based on your account we see that we have already processed a complimentary replacement order for you. Again, we are sorry for any inconvenience.
POSTED BY:
Laura V.
June 12, 2016
Hard to color match
POSTED BY:
Laura V.
June 12, 2016
Liked the idea of getting dye sent specifically for my hair color and type, however, color matching has been a problem. I'm hoping the next time they get it right.
Laura - We’re sorry that you were unhappy with the results of your previous order. We see that your colorist reviewed your comments and adjusted the formulation for your recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation.
POSTED BY:
Terri B.
June 12, 2016
Hair color
POSTED BY:
Terri B.
June 12, 2016
There was an uncomfortable burning sensation on my scalp when I applied the product. It didn't do permanent damage but it's not something I want on my head again. The color was dull, not pretty like the picture that was shown online. I won't order again.
Terri - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a restful recovery.
POSTED BY:
Lilly P.
June 12, 2016
Not even close to the color chosen
POSTED BY:
Lilly P.
June 12, 2016
Instead of turing out to be dark brown with a violet tint my hair looks just dull black. I am very unsatisfied with the color it turned out and will probably have to bleach my hair to get this god awful color out. Not worth the money
Lilly - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
POSTED BY:
Lauren S.
June 11, 2016
First time--so so
POSTED BY:
Lauren S.
June 11, 2016
I was very optimistic about trying the hair color. I couldn't afford to pay my normal 200$ for my hair stylist so I thought I would give it a try. The packaging is amazing. Everything comes specifically labeled, and the instructions are incredibly detailed. I followed the instructions as said, and could not wait to blow dry to see the results. I am very disappointed. My roots hardly changed color, and the color itself is very dull. It does not look like I really colored except that it is a shade darker. I have had better results with the color mask and tinted love I ordered before. I was hoping for that glossy color that I usually get, but I didn't receive that. Instead my hair is dull with minimal shine,it had more luster and shine before I colored it. I will not be ordering again.
Lauren - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
janet L.
June 11, 2016
NOT FOR ME
POSTED BY:
janet L.
June 11, 2016
I was so excited to try my new color until I actually did. I ordered the lilac & light brown and my hair came out darker than I had wanted with a red hue. There was no lilac to be found. Now I am stuck going to my hairdresser and spending over a $100 to have my hair lightened. If you are looking for something different and stylish, I don't think this is for you.
Janet - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Nancy R.
June 11, 2016
Love the color but not even a month later it's gone
POSTED BY:
Nancy R.
June 11, 2016
I absolutely love how the color came out it was amazing and exactly what I wanted. However, not even a month later and the color is gone. I don't wash my hair everyday and I use color safe shampoo. I had to go to the store and buy a box of hair dye.
Nancy - While we're glad that you enjoyed the initial results of your custom color, we apologize that it faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. We hope to provide you with a color that can better suit your needs.
POSTED BY:
Lorrie S.
June 11, 2016
Twice not light enough
POSTED BY:
Lorrie S.
June 11, 2016
I have used the color system twice, neither time was it the true copper I was looking for. I will say the color does stay in longer than most important have tried. Just wish they could have gotten my color correct. : (
Lorrie - We're sorry that your color did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Bela G.
June 10, 2016
Didn't lighten as it should have
POSTED BY:
Bela G.
June 10, 2016
I was excited to order customized hair color for my dark brown locks. Most hair coloring will not even slightly lighten my hair without having to apply bleach beforehand. Unfortunately, customization still did not lighten my hair at all.
Bela - We're sorry that our color was unable to achieve a light enough color to match your expectations. We see you contacted us to share this feedback and received a refund, per our Satisfaction Guarantee. Again, we apologize.
POSTED BY:
Tracy C.
June 10, 2016
To dark
POSTED BY:
Tracy C.
June 10, 2016
The root color is way darker than it has been in the past. Great grey coverage but the color is almost black. Doesn't match well with past highlights and color.
Tracy - We're sorry to hear that your color results have been darker than you expected. We see that we have been adjusting your color lighter, however we would like to remind you to follow your Personalized Instructions because pulling your roots application color through to your ends will darken your results even if the color itself is light. We hope this information is helpful and your colorist is available anytime to go over your application with you and adjust your formula.
Veronica- We’re sorry that your color faded fasted than expected. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Megan M.
June 9, 2016
It's my natural color. What's the point?
POSTED BY:
Megan M.
June 9, 2016
I came to e-salon to lighten my hair for the summer. After sending pictures and having many back-and-forths with the colorist, this was as light as she felt we could go. Well guess what? After spending $$$ and time to apply this color not to mention exposing myself to harsh chemicals, guess what? MY HAIR WAS EXACTLY THE SAME. I'd say this whole thing was a failure, and I really want a refund.
Megan - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your order. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Lynn B.
June 9, 2016
Did not like
POSTED BY:
Lynn B.
June 9, 2016
My hair turned out very dark. I colored my hair the day before my daughters high school graduation and it was almost black. I was so upset, I have been washing it twice a day to try and lighten it up. Not sure what was wrong but it was not the color I first received.
Lynn - We're truly sorry to hear that your hair turned out darker before such an important day. Upon reviewing your account, we see that we had not changed your color and would like to remind you not to pull roots application color down through the rest of your hair, as this will severely darken your hair. You're doing great so far by trying to lighten your hair; we recommend a clarifying shampoo to help it along and your colorist would be glad to assist you in getting your color back.
POSTED BY:
Maria L.
June 8, 2016
Not satisfied with color
POSTED BY:
Maria L.
June 8, 2016
Gray hair could be seen within two weeks. Would like the color a little darker.
Maria- We apologize that your most recent order did not provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
Myriam - We’re sorry to hear that you were unhappy with the coverage of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Stephanie T.
June 8, 2016
Not sure how to proceed
POSTED BY:
Stephanie T.
June 8, 2016
This application did lighten my roots but I still have gray hairs that did not get covered. And I think I prefer all over coverage instead of just root application. I haven't decided what I want to do yet. I think my hair just isn't taking color like it used to.
Stephanie - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
Dympna - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Jeanne C.
June 8, 2016
Wanted ASH, got RED
POSTED BY:
Jeanne C.
June 8, 2016
I wanted my color to be ASH Blonde, but it came out Strawberry Blonde... NOT for me!!!
Jeanne- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
Violet- We’re sorry that you were unhappy with your colour results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair colour needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
paula T.
June 8, 2016
Not just right on color yet
POSTED BY:
paula T.
June 8, 2016
I think I might need to go two shades lighter. This seem to be dark. I know this was the first shade you sent me and it was the prefect color on the first go, but the second one was darker. When I applied the last time, it still is a little to dark for my complexion. Will take any advise you might have for me. The color has lighten after a month, but still seem dark.
Paula- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Michelle R.
June 8, 2016
Color too dark
POSTED BY:
Michelle R.
June 8, 2016
The color didn't come out as light. It's too dark.
Michelle - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee.
POSTED BY:
Kelly K.
June 8, 2016
Too dark - hardly any red
POSTED BY:
Kelly K.
June 8, 2016
Hoped to get a copper color. Color was pretty much the same shade of brown that my current hair is. Didn't notice a change at all after following instructions. Placing a second order to request more red tone. If that doesn't work out, I won't be continuing or recommending the site to friends.
Kelly - We’re sorry that you were unhappy with the results of your custom color. We see that your colorist reviewed your comments and adjusted the formulation for your recent color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
Bibiana- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
Diana Z.
June 7, 2016
Extremely unhappy!
POSTED BY:
Diana Z.
June 7, 2016
My color is almost black, I asked for Copper Mahogany...for the second time...
Not only I have to waste my money now to strip the recent color and put the right one but my hair is going to burn!
:(((((((((((((((((((((((((((((((((((((((((((((((((((((((
Diana - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Andrea Z.
June 7, 2016
Too expensive
POSTED BY:
Andrea Z.
June 7, 2016
Although I like the convenience of having it delivered to my door the cost goes up and I have decided I can purchase same quality and similar color for half the price at the local drug store.
Andrea - We’re sorry you feel our product is too expensive. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. We hope that you will consider using our service again in the future.
Monica - While we're so glad that you're enjoying the coverage, we're sorry that you were unhappy with the color results. We see that you've since worked with your colorist to formulate a shade to better suit your needs. We hope to hear your feedback on this new color soon!
POSTED BY:
Ann W.
June 7, 2016
Hair color
POSTED BY:
Ann W.
June 7, 2016
The coloring solution was too thin. It didn't give any shine and was dull.
Ann - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
Alison - We’re sorry that you were unhappy with your results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Becky S.
June 7, 2016
Color Was Dull
POSTED BY:
Becky S.
June 7, 2016
Color was really dull. Formula used during my last visit to salon didn't smell this bad. Used shampoo and conditioner provided, but hair felt like straw afterword. Had to wash and condition several times to get softness back.
Becky - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Holly K.
June 7, 2016
Great color, but
POSTED BY:
Holly K.
June 7, 2016
The color was not consistent throughout my hair. Some places didn't even take the color. The mixture was well mixed, every strand was saturated very well and directions were followed exact.
Holly - We’re sorry that your hair color came out uneven. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results.
POSTED BY:
Dolly R.
June 7, 2016
Shade was disappointing
POSTED BY:
Dolly R.
June 7, 2016
I fear my original shade was shipped. The last time I got a kit I had asked to have some of the Red Removed and a tad lighter I believe. The kit I just used was dark and had too much Red highlights in it.
Dolly - Upon reviewing your profile, we see that we spoke with you and it appears that we did adjust your color for you. Thanks for choosing eSalon!
POSTED BY:
Rachelle T.
June 7, 2016
Different from the ones I got before...
POSTED BY:
Rachelle T.
June 7, 2016
...it came out a at least two shades darker (supposed to be a 4 and it was more like a 2), the red wasn't noticeable and it faded quickly. I'm not sure what happened because I've used the same formula before and gotten great results!
Rachelle - We apologize that your color came out darker than you were expecting. Upon reviewing your original formula and seeing no changes, we would like to remind you not to pull roots applications through to the rest of your hair, as this will darken your results. We see that your colorist has since received your feedback and adjusted your custom formula to help lighten your color back. We look forward to seeing your results!
POSTED BY:
Elizabeth R.
June 7, 2016
Not covering all tha grey hair
POSTED BY:
Elizabeth R.
June 7, 2016
I have thick hair and last time I had to leave the product more time as recommended because, after the time still you can see the grey hair. Unfortunately because the formula is not really good, now my color is almost black!!
Elizabeth - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
LaTia - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
Allyson - We're sorry to hear that your color turned out too red. We see that your colorist carefully reviewed your comments and adjusted your custom formulation accordingly. We hope to hear your feedback on this adjusted color soon.
POSTED BY:
Katrin A.
June 6, 2016
I won't be doing this again
POSTED BY:
Katrin A.
June 6, 2016
I was very specific with what color I wanted and the problems that I had with salon colors in the past (my hair takes color fast and deep and the copper color I wanted turns out burgundy when I get it professionally colored). The first time I had the same problem, so I reported it and asked for a reformulation. The second shipment, my color is EXACTLY the same as the first one. I can see no change at all and I am not happy with the color at all. I don't color all that often to keep my hair healthy, so I will be spending 4 month with a color I hate. Sorry, you don't get a 3rd chance.
Katrin - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Halie F.
June 6, 2016
Weird residue left on my hair.
POSTED BY:
Halie F.
June 6, 2016
I love the color. But after using the shampoo and conditioner that came with it, I have a waxy, greasy residue left on parts of my hair. I have tried to wash it off with my own shampoo and conditioner and it won't budge. I have also tried to use my regular oil treatment and it won't soak into parts of my hair because of the residue left over.
Halie- We’re sorry that your hair color application your hair feeling waxy and greasy. Since you were unhappy with your results, we see that we have already reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
Monica - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Upon reviewing your profile, we see that we spoke with you and were able to help you.
POSTED BY:
Barbara J.
June 6, 2016
Good value, coverage could be better
POSTED BY:
Barbara J.
June 6, 2016
It did not quite cover the gray like I anticipated. Not sure either if the color itself was too light.
Barbara - We’re sorry to hear that you were the coverage and color results did not meet your expectations. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Sharon L.
June 5, 2016
Not impressed
POSTED BY:
Sharon L.
June 5, 2016
This time it hasn't covered my grey and my hair feels dry.. First time round it lasted months and was very shiny
Sharon - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Staci F.
June 5, 2016
Disappointed
POSTED BY:
Staci F.
June 5, 2016
I thought the color would stay vibrant and not fade in my grays but it ended up looking like the box color. The solution was hard to rinse out and left a residue as well.
Staci - We’re sorry that your were unhappy with the results of your hair color, and that you experienced residue after your application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Judy B.
June 4, 2016
Needs to cover grey, not turn red as it wears, ashy, darker like Kris Kardasians
POSTED BY:
Judy B.
June 4, 2016
This color didn't last long and didn't cover my grey roots. It turned red as it wore off. I would like the color to be a darker dark, dark brown and more ashy. I need it to cover my grey better. I keep it on for 40 minutes and when I wash it off the grey at my temples and along my hairline still shows.
Judy- We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
POSTED BY:
karen H.
June 3, 2016
Color was terrible
POSTED BY:
karen H.
June 3, 2016
I asked the "colorists" if the could make my color a little lighter-I was told this was not possible. Instead I am stuck with hair color that makes me look like a cross between Lucille Ball and Bozo the clown.I will not be paying for expensive hair color when I have no control of the color I get.
Karen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Jenny D.
June 3, 2016
Hate my color
POSTED BY:
Jenny D.
June 3, 2016
My hair color got ruined by using esalon. I used to have brown hair, now it looks black like a vampire. They got the color completely wrong. Of course now I would have to go to a real salon to fix it. Hate the color, it makes me look old! Is been 3 weeks and the color had only faded slightly. I'm really annoyed.
Jenny - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
lori B.
June 3, 2016
Very bad experience!
POSTED BY:
lori B.
June 3, 2016
I have used this product in the past and never had a bad experience. With the last order that I received, I was mortified to say the least! Upon rinsing it out of my hair, as soon as the water hit my hair, the product felt like it became wax. The more I tried to rinse it out, the worse it became. I called the representative and she told me it must have been residue left on my hair from my last coloring. Which I knew was not the case, because I have not colored my hair in over a year. And by the way, the color was esolon. Because of the service that I received over the phone from the representative, I decided to withdraw my subscription. I just hope that no one else has the experience that I had. I do hate that it came to that decision because I truly do love the product.
Lori- Thank you for sharing your feedback with us. We apologize that your hair color left your hair feeling waxy and greasy. We have gone ahead and reached out to you to see how we can best assist. Again, we are sorry that your recent experience with us was not 100% satisfactory.
POSTED BY:
Vivian S.
June 3, 2016
Shipping problem
POSTED BY:
Vivian S.
June 3, 2016
I'd say that overall, I've been very happy with the product. Generally 4-5 stars, really. However, the last processor bottle had a small puncture/hole. There was nothing for me to mix as it filled the tray by the time it was delivered. Now I have to decide whether to go another month (and have my hair look awful) or trying to use store-bought (and have it look awful).
Vivian - Thank you for sharing your feedback. We’re sorry that your recent order arrived damaged. Upon reviewing your profile, we see that we have sent you a replacement order. We apologize for any inconvenience this may have caused and we hope to continue helping you find hair perfection.
POSTED BY:
MRZ S A C.
June 3, 2016
Color...from last order... Too dark..
POSTED BY:
MRZ S A C.
June 3, 2016
I do prefer the 8.24 swatch better than the last one...
Just a bit richer
MRZ S A - We’re sorry that you were unhappy with the results of your previous order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Robert S.
June 3, 2016
Needs adjusting
POSTED BY:
Robert S.
June 3, 2016
need to adjust to have LESS red-ness and more "medium blond"
Robert- Thank you for sharing your feedback with us. One unique benefit of our service is that we can adjust your personal formulation. We see that your Colorist addressed your color concerns based on your request. Please let us know if you need to make any future adjustments to your color. We want to make sure we get your color just right!
POSTED BY:
Laura B.
June 3, 2016
Burns the eyes
POSTED BY:
Laura B.
June 3, 2016
The smell of ammonia is so strong that is burned my eyes. I had to go to a professional to get my hair fixed. I was told to stay away from this company because they use A LOT of ammonia in their products. I will never buy this again
Laura- We apologize that your color turned out differently than you expected. Although ammonia can have a strong smell, we and other experts believe that it is a safer and a better choice than the substitutes that some other hair color companies use, such as Ethanolamine. We have gone ahead and reached out to you regarding this matter, so that we can best assist you. Again, we are sorry that your found the smell too strong.
POSTED BY:
samantha K.
June 3, 2016
Came out dull and uneven
POSTED BY:
samantha K.
June 3, 2016
My ends are dull and my roots are very dark. I'm extremely disappointed. Will be trying to get this color out to replace it with a darker one
Samantha - We're sorry that your most recent color order did not meet your expectations. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Tara S.
June 3, 2016
Didn't work
POSTED BY:
Tara S.
June 3, 2016
After the first wash I could see gray hairs at my roots! I was so hoping it was going to work.
Tara - We're sorry that your most recent color order did not meet your coverage expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Denise A.
June 2, 2016
Did not like
POSTED BY:
Denise A.
June 2, 2016
Even though i had requested to have a color that would cover my geay hair, i was sent a darker color without approving that and had to apy for the darker color since it was sent to me without waiting for my response.
Denise- Thank you for sharing your feedback with us. We apologize that you received a color that turned out differently than expected. You can always reach out to your Colorist to request a color modification at anytime. We have gone ahead and reached out to you to make sure that you are receiving your desired color.
POSTED BY:
Megan M.
June 2, 2016
Not the result I was looking for
POSTED BY:
Megan M.
June 2, 2016
I was expecting and wanting a lighter color than my end result. And apparently I have more iron in my well water than I thought, so now that my hair is just a little lighter, it just looks more red, which is definitely not what I wanted.
Megan - We apologize that your hair color turned out darker and more red than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Julia D.
June 2, 2016
Hair colour
POSTED BY:
Julia D.
June 2, 2016
Well packaged and looked great, with simple straight forward instructions but left my hair extremely greasy, no nourishing aspects to the aftercare conditioner, didn't smell great and not all grey hairs took to the colour.
Julia - We’re sorry that you were unhappy with your coverage results, and that your hair felt greasy after your application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for your hair color and color safe volumizing conditioner, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Anna P.
June 2, 2016
Wasn't thrilled by the color.
POSTED BY:
Anna P.
June 2, 2016
I had very high expectations. From the adverts, it looked as if the color would REALLY be multi tonal. The color wasn't much better than what I buy at the beauty supply store. It did cover the grey well but left my hair feeling a little dry. I will give it another chance and try to tweak the color a bit.
Anna - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
POSTED BY:
Lucille M.
June 2, 2016
Did not work
POSTED BY:
Lucille M.
June 2, 2016
My hair color did not change to purple at all. Please refund monies. Thank you will try something else at a later date.
Lucille - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
Susan - We’re sorry that your recent formulation turned out brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
POSTED BY:
CHERYLE L.
June 2, 2016
As I thought the color sent to me did not lighten my roots enough.
POSTED BY:
CHERYLE L.
June 2, 2016
I spoke with a colorist brfore it shipped about the problems I had dealing with the fact that the roots just will not come down using a 20 percent creme developer and lightest ash blonde toner.
Cheryle - We apologize that your results did not meet your expectations. Upon reviewing your account, we see that your colorist discussed the boundaries of what we would be able to achieve for you and, with your permission, adjusted the color under the condition that we would issue a refund if you were unhappy with results. Since we received no contact about your results in the appropriate time period after your purchase, we are unable to issue a refund. We hope you accept the non-expiring store credit we have instead added to your account with our apologies.
POSTED BY:
Darlene S.
June 1, 2016
My hair
POSTED BY:
Darlene S.
June 1, 2016
The first bottle was excellent.. So when it came time, I ordered the second cooring but wanted some copper tones to it. Now, my hair looks light burgundy instead.. NOT what I wanted.
Darlene - Thank you for sharing your feedback with us. Upon reviewing your account, we see that you share a home with another eSalon client, which may have caused some confusion. We'd be happy to help, so we've added a free order credit to your account and have reached out to you for assistance.
POSTED BY:
Amy H.
June 1, 2016
Doesn't last as long as I believe it should.
POSTED BY:
Amy H.
June 1, 2016
It seems that any type of red fades very quickly! I love the ability to customize but not with red highlights.
Amy - Thank you for your feedback. Your colorist has adjusted your feedback to help control for fading in your next order, and we look forward to seeing your results!
Alethea - We’re sorry that your hair felt dry after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Sally H.
June 1, 2016
Order Still Not Shipped -- it is late
POSTED BY:
Sally H.
June 1, 2016
I am concerned because my order is late and my hair looks bad. I am suppose to receive an order every 4 weeks, but instead they are late -- five weeks, which is too long. Timeliness is important.
Sally - We're sorry to hear that you haven't received your order yet. We've reached out to you via email to discuss how we can best assist you. We look forward to hearing from you soon.
POSTED BY:
Cruz V.
June 1, 2016
Color
POSTED BY:
Cruz V.
June 1, 2016
The color was not for me. Please hold any future orders for now.
Thank you
Cruz Velasco
Cruz - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we've reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Bonnie E.
June 1, 2016
custom haircolor
POSTED BY:
Bonnie E.
June 1, 2016
this color is to drab. Not enough shine or red clarity. Before you had sent me two bottles of different reds, one for the roots and one for the rest of my hair. I am not happy with this color. I need/want a red red with shine.
Thank You
Bonnie Erbe
Bonnie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Judith W.
May 31, 2016
Hair color
POSTED BY:
Judith W.
May 31, 2016
I think this is a great way to have color according to they u want it, but it's not geared for women of color or so it seems.
Judith - Our color is designed for all hair types and textures. While the images on our site are not representative of all of our clients, eSalon does have a diverse clientele. When completing an online consultation, you have access to models with a range of skin tones, eye, and hair colors. We also ask for a photo so that we can view your specific skin tone and overall appearance prior to crafting a flattering, custom blended color for you. We hope you consider using our service again because we believe customized color truly makes a difference.
POSTED BY:
Jody C.
May 31, 2016
Color was too dark
POSTED BY:
Jody C.
May 31, 2016
Asked to lighten color from first order by adding a little more red? Willing to try another adjustment to color.
Jody - We see that you worked with your colorist to create a new formulation designed to better suit your needs. We hope to hear your feedback on this new shade soon.
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